Have experienced GREAT service here twice! First was when lens cover cracked after dropping iPhone…read more- quick and easy repair with a quality product, and I added a better hard case for future protection. Second was when MacBook Air shut off in midst of update and wouldn't/couldn't restart - patient advice helped in waiting out the problem until restart was complete. In the event of future issues with Apple gear, this is the place for me.

The guys are awesome! They helped me restore my laptop wireless connection they rock!read more

These guys are great! My Samsung stopped charging. Of course it charged right up for them. I went…read moreback the next day with 4 charging cords. Only one was good. Lol. They didn't charge me. They were so nice and knew what they were doing.

Made an appointment through Asurion for a mobile fix 11-1. At 3pm contacted the manager - he…read moreadvised a technician had called out sick and that I needed to reschedule. I asked if I did was there a guarantee that a technician would show up the next time and he said "no". Do not use use this store for mobile repairs through Asurion. Utilize the in-person somewhere else if you are in the 64116 area code.

We loved it here, we bought so much without being pressured, Liam was a lot of help and very kind,…read moreI loved how honest he was with stuff. Would recommend this place to others

I went to look around cause I'm building a pc in a few months, Dylan was amazing! He even printed…read moreme a build list and told be where to get the best prices on places like Amazon. I can't wait to build this awesome pc!

Very easy to work with and did a great job on my IPhone. Had it fixed in 30 minutes. Best price I…read morecould find.

Soooo glad I found this place. They're on Groupon listed under 'iRepair,' and they're running a…read morespecial on fixing broken glass on phones. Since I'd broken my phone glass a few weeks ago, I was surprised & frustrated to find out that Apple & Sprint each wanted hundreds of dollars to fix my phone. Crazy! Then I saw this place and they'll do it in under 30 minutes for $79. I kinda couldn't believe it, because Sprint had told me it would take them several days and they'd have to send it out and give me a loaner phone- no thank you! But this place lived up to their promise. In less than 30 minutes I received my brand new-looking phone. Beck was my technician and he was so helpful and polite. Definitely recommend this place for other dorks like me who shatter their phones on tile floors!

Walked in, gave them my phone and explained the problem. They took a look at and had it fixed in 45…read moremins. Very affordable and prompt service is hard to find!

I have gone into this store twice and received exceptional service from two different people who…read morewere both extremely helpful and pleasant! I walked out of there with all my questions answered both times and they never charged me a dime! I will definitely go back when I am ready to purchase.

Wanted to share my experience with Quest Wireless. We were moving our son back from college and he…read moreindicated that his iPhone broke and he wasn't able to make any calls and in the process of moving my wife drops her phone and her phone was broken. We arrived at 10 AM and dropped off our phones and they were ready by 1 PM. We're happy to keep our iPhones running and satisfied with the quality, service & price! Also want to mention that we bought our phones at this location & satisfied with the price! Thanks for everybody's efforts involved.

I rarely leave reviews unless a business leaves its mark. Let me tell you Quest deserves every…read morestar! My repairs are always fast, reliable, and affordable. The employees make sure to walk me through repairs and keep me in the know. This business makes dealing with pesky phone problems manageable and pleasant! I never dread when my phone acts up because I know that Quest will take care of me and for a great price. Cannot recommend enough, go here!

I couldn't get my laptop top to start and was in a panic. Will was the best! Thank you, Will gir…read morehelping me!

The 2 guys there Will and Josh were very helpful I definitely didn't think my phone could be fixed…read moreand they assured me it could! My phone and all my data I thought I had lost is now all back! I 100% recommend this place!

First. Because the hours I work. I watch about 20 hours of TV a week. I canceled and kept the…read moreinternet to do free streaming. a few months later the automatically increased my speed and lowered my bill. I called and was told that price was guaranteed for a year. A couple of months later the bill started going up. I called again and was told I am on a tier level, and it was going up and I would be paying much more. They blamed me for the switch. Saying I requested it. I said no I did not. But they stuck to their story. 2nd they are at my local Walmart. Every time I go there. They try to approach me. I put my hand up and say I am not interested. The start chasing me. I tell them I come to shop not deal with them. My bill went from 49.99 a month to 89.99 a month in a few months even though they said the price was guaranteed for a year.

I schedule an appointment for 2pm the next day. I immediately get a text message confirming the…read moreappointment. I get a reminder email the next day at 9am reminding me of my 2pm appointment. I drive there. The store is closed. I check the website for that store location, and it says they close at 1:30pm. Need I say more about why I gave one star?

Friendly, timely service that fixed my problem! I walked away knowing if anything went wrong the…read morework was guaranteed for 60 days!

I have an iPhone 13 ProMax. I finally broke the back glass. I read all the great reviews, and…read morebrought my phone in. Scott had to order the Alpine green back glass and in about 2 days dropped my phone off and installed in about 1 1/2 hours. I literally can't tell that the glass was swapped out. Highly recommend. Professional and responsible and timely. Texted me when the back came in and replaced that afternoon.

On a MOM mission to get a replacement phone to since one was stolen. To have this happen for iPhone…read moreuser is so complex and complicated but it's a process that's possible. Eric was extremely helpful, informative and patient. He was able to settle my nerves and get me through the entire process. I'm very grateful for the 14-day return policy as well. The only process that is ridiculously lengthy is how long claims take to get you a replacement.

I went to the Apple Store at the plaza today for a repair of the back of my iPhone 17. The back of…read morethe phone had shattered. It is the day after Christmas so I already understood that there may be longer than normal wait times and I was fully prepared for that. I also didn't make an appointment online, so again I was understanding of the possible lengthy wait. When I got there, I showed the employee that checked me in the back of the phone and he saw it was clearly shattered. He told me the next available appointment with the technician to repair the phone is at 4:30 pm. It was 2:45 pm at that time. I decided to wait. I walked around the plaza until around 4:00 pm and then checked back in. Around 5:15 pm, the technician came over to look at the phone. He looked at my phone for about 5 minutes and then checked his schedule and said they don't have any availability today to repair my phone. My frustration is the fact that I thought that the initial appointment I made for 4:30 pm was for the technician to repair the phone. I did not know that the "greeter" puts you on one list and then the technician puts you on another. I did not know that the employees don't communicate when the appointment is made. So I waited nearly 3 hours for the technician to look at the phone for 5 minutes and then say he did not have time to repair it. I asked to speak with a manager just to share that it would be great if the greeter could've mentioned their process before I waited 3 hours. I was understanding the impression that the appointment at 4:30 would be for the technician to fix the phone, not for the technician to check his schedule and tell me if there was time. Had I known that the initial appointment would mean that I will also get on another list to wait and possibly not be seen at all, I would've made a different decision. I would've liked the opportunity to make an informed decision. I explained this to the "team lead," Brian. He was immediately very dismissive. He even at one point asked me "Well, what do you want me to do?" I've spent a ton of money with Apple and at this specific location. I was hoping Brian would be more understanding and acknowledge how their process could be frustrating. Instead, he was dismissive from the start before I could even explain to him the problem and condescending as I explained my concern and frustration. Again, I understand that the holiday season is a busy time and I was fully prepared to wait. I just didn't know that their process involved being on two separate lists and that there was a possibility I wouldn't be helped at all. I thought that when I got on the first list, that was my appointment to actually get the help I needed and get the phone fixed. I think that the check-in process could be a lot more transparent. At the very least, the team lead could've been more understanding and less condescending and dismissive. I don't plan to go to this location again.