Caleb assisted us after our daughter dropped her phone in water. Fortunately we had purchased the…read moreprotection plan. With fire and brimstone I suggest you purchase it as well. He was super patient with us and extremely knowledgeable and professional. Couldn't have asked for a better experience!!

We stopped in to just see what Verizon had to offer as we were not sure of what we wanted to do…read moreyet. Adam Peterson was our salesperson. We have been with AT&T for many years. We live out in the boonies and could get no reception which was very frustrating. Not to mention the bill just kept getting higher. I had a Verizon phone for work and never had a reception problem. Adam went over our options and made our possible decision to switch a reality. Adam was very thorough and he answered all of our questions. He was a pleasure to deal with! The process to switch out 2 phones from another company took about 2 hrs total which honestly is about the quickest visit I have ever had at a phone store. And Adam made it so pleasurable it did not seem that long. Everything went smooth. I would recommend this store to anyone and definitely would ask for Adam Peterson.

This is for the two rockstars, Jessica and Bryan. Thank you so very much!!! Your patience,…read morecompassion, and thoroughness is extremely appreciated by the whole family. Thank you for going above and beyond.

We purchased a $600 iPhone at the St. Matthews store yesterday. It arrived today, but the phone…read moredid not work right out of the box. When we took it to the store within hours of receipt, the employee who sold us the phone and the store manager refused to honor the two-week warranty on the sale. They told us to take the defective phone to Apple for a new phone. Apple told us that the phone should be replaced by AT&T and that they saw this tactic all of the time because "AT&T only cares about sales." I am researching legal action under the Kentucky Consumer Protection Act.

Great experience at the Boost Mobile store on Grant Line! They had some really good deals, and the…read morestaff was super friendly, helpful, and made everything easy. Definitely recommend stopping by if you're looking for a good deal and great customer service!

Stopped in to upgrade my phone and everything went smoothly. The staff was friendly and knew what…read morethey were doing. They helped me compare my options and got me taken care of pretty quickly. No pressure and no hassle. Definitely a good experience and I'll be back.

My husband and I recently transferred to Verizon and had so much trouble setting it up that we…read morewanted to go to another carrier. We'd only been with Verizon for about a week. I also previously had T-mobile and he previously had AT&T so it was all turning into a big mess. Noah and Ariana were so knowledgeable and helpful. They made it all look so easy. They were also very professional and helpful with the other customers who came in while we were there. Overall just a great vibe and easy transaction. It all made me remember why I like T-mobile and after all the frustration of switching carriers, I'm probably going to stay with them until I die.

I needed to do a simple exchange on my iPhone and Kevin and his team couldn't have been more…read morehelpful! Markee , Kevin and the 2 other women in here are awesome! Excellent location !

Prices are high for car batteries and regular batteries. I get those at Rural King. I came with a…read morephone cracked and it was over 5 years old. Iphone XR. The price was higher than what I wanted to pay, but they did great and had my screen and battery replaced within the same day. Within a couple hours actually. Dude was up front and said he'd call if there were isuues, which there wasn't. Reliable is the word I would use.

I needed a new car battery after mine stopped holding a charge for more than a couple hours. I…read moreshopped around a bit before deciding to come here, mostly because of the ease of setting up an appointment online. I needed it done before going into work and their site was the only one that offered specific time slots and allowed me to pay in advance. When I arrived there was a short line, but I was helped in about 5 minutes. The check-in process was super easy, and the staff members were all very friendly. They had the new battery installed and ready to go quickly, and I was back on the road in about 20 minutes from the time I arrived. Prices were comparable to Autozone and O'Reilly's. I didn't even know what this place was before my appointment, but I've already recommended them to a few people since. Thanks for saving the day guys!!

There is no such thing as a two year and five year watch battery stop paying 20-50$ for a battery…read moreorder your own or go to someone reputable . Shame on you

My Garmin watch battery had went bad and some places will not replace or even look at. Not with…read moreFast Fix she was kind, courteous and efficient. It was done within 5 minutes. Awesome experience.

My Warby Parker fandom lives on!…read more Just got my latest pair of glasses from them, which is always fun for this geek at heart. For the first time I got "progressives" -- bifocals for millenials; I'm old! -- and the process was easy peasy. The clerk I worked with was great about suggesting other frames to try and talking me through the process. One thing he warned me about was that progressives take some time to get used to because you have to learn where to look through your glasses to make items far away and nearby easier to see -- and he wasn't wrong about that! I'm glad I've had this heads up. I found some frames I like, and my glasses came in 10 days later to the store. This was a little longer than it has taken in the past, but not outside what I was told. I will definitely come back to get new glasses in the future.

I PAID for two pair of glasses on 4/12/25 only bc they ensured me they would procure my current…read moreprescription from my optometrist. One week later, I called customer service. These LOSERS in the Louisville location who gladly took my money for two pair of glasses called my optometrist that Saturday which I told them they were closed AND never called them again. The gal I spoke to confirmed they only called on Saturday & never again. Nor did they ever call or email me. They simply left my orders in limbo. If I hadn't contacted customer service, these LOSERS in the Louisville office would have allowed my orders that they collected upon to NEVER fill or ship. The gal in Tennessee was quite AMAZING. My experience w her may have saved my relationship w this business but we'll see. I still don't have my glasses but she is the ONLY person who took responsibility for my situation. If you want to buy off the shelf sunglasses, I believe they can help you, but if you have a prescription or anything that requires additional effort this is most likely not the place for you.

Jeff the District Manager, Michelle Payne, and Scott (Jewelry Designer) were absolutely AMAZING to…read morework with. The ring I chose was too high for my budget. They were so patient and helpful; and sincerely wanted to give me the ring that I wanted. I did not feel pressured at all, just people who loved what they did for a living and wanted to make me happy. They stood by their word, from the offer to the turn around time as well as the final product. Ive been married 23 years, this is my second upgrade and literally the only diamonds I own. I don't do this often, obviously, but these guys made my experience enjoyable and stress-free! Highly Recommend!!!

We were looking for a very specific piece of jewelry. After going to five different jewelry stores,…read morewe were able to find what we were looking for here. They did not have it in stock but we found it in their catalog and they were able to order it for us. The staff was extremely friendly, and helpful. I would definitely recommend them.