My iPad wouldn't charge, took it in, they cleaned the port and now it's fine. I'm so happy!!!read more

This location is very professional and they do repairs great and fast, honestly never been to a…read morerepair store that was friendly and that knew what they were doing. Definitely I recommend this location for any future repair.

Very busy all the time. Good customer service. Busy but will get to you relatively quickly…read more If going to the Genius Bar, make sure to see the person standing by the outside entrance to check in. Something helpful to know. If you get there more than 30 minutes early, you'll have to wait to check in. They have several large tables to seat people and they assign you a seat. Once you are seated, you are in the queue. When you're next, the person assigned to you will know where to find you.

With massive improvement, they could improve to being horrible. Tech support, nope, they just sell…read morethe hot garbage.

This is for the two rockstars, Jessica and Bryan. Thank you so very much!!! Your patience,…read morecompassion, and thoroughness is extremely appreciated by the whole family. Thank you for going above and beyond.

We purchased a $600 iPhone at the St. Matthews store yesterday. It arrived today, but the phone…read moredid not work right out of the box. When we took it to the store within hours of receipt, the employee who sold us the phone and the store manager refused to honor the two-week warranty on the sale. They told us to take the defective phone to Apple for a new phone. Apple told us that the phone should be replaced by AT&T and that they saw this tactic all of the time because "AT&T only cares about sales." I am researching legal action under the Kentucky Consumer Protection Act.

purchased a phone from this company and it worked for about 3 months now locked out tmobil tells me…read morephone was never paid for or stollen company is no responding just give me run around do not trust!!!!!!!! this company

From the owner: WikiWoo specializes in buying new and used cell phones, tablets, MacBooks, iPods, iPads and more…read morefrom the general public and from businesses. We have kiosk locations in Shopping Malls where you can get instant cash in your hand when selling your device, or you can go through our website and ship your device to us for payment via certified check or through PayPal. We are committed to you convenience.

I got a new phone (Samsung Galaxy S25 FE). I am elderly and technologically challenged and needed…read moresomeone to set it up and activate it. Found Cellphone Doctor on google and called. Explained what I needed and was to to come on over! The owner did the job in 30-40 minutes and charge me a very reasonable price. Very pleased.

My IPhone 11 battery was degraded to the point that it would not a charge over 6 hours. I called…read morethe Cellphone Doctor and was able to drop off my phone for service immediately, and picked up in an hour or so. It works fine now, holds a charge and for a good price. I'm very happy with the service and professional help I received!

Albert(greg) saved me, he made the process of reapplying my eSIM easy as could be. I thought I…read morescrewed up brutally but he made sure it was gotten back. For free! Blessed to him, under 20 minutes too! GOAT

It's never fun to get some service done on your cell phone, laptop, internet etc. so it's hard to…read moreget excited and drop 5 stars here. I will say, the trio of guys in this store are professional, helpful, non-condescending (as many tech folks can be). They patiently worked through my issues and got me set up with as many discounts as possible. (Employer, paperless billing, etc)

Don't.even have to say anything about the actual repair lol everyone said it's unfixable unless…read moreit's Apple but they charge double what I paid. They use actual Apple parts (you can actually check this in settings) so with them being on apples time I wouldn't spam them for updates even though I kind of did. Elite customer service too, I called them because I thoughtt I had to pay a little extra to fix my horribly fried charger outlet for like a year and a guy I didn't even interact with told me not to worry about it. Im listing all the good stuff but it's getting too long lmao if ur in Kentucky especially Louisville and not willing to go to other states to get anything fixed just go to these guys and don't overthink it. Travis is the man too try getting him!

The owner of the store Jeff kindly reached out to me after my review and offered to bring my PS5…read moreback in so they can further look at it. Now I told him no simply bc I had already bought a whole new system just to get the headache over with. Even after hearing that he still wanted me to bring the system back in so they can look at it and even offered to buy it off me if they could restore it. Sure enough after a day and a half the owner Jeff calls me telling me it's fixed. I really appreciated Jeff reaching out to me he told me without my first review that I left he would've never known about my situation which I thought was very transparent. Communication is key. Thank you

Fixed my phone and thaj was so friendly & helpful. I took it to another spectrum center and they…read moretold me to go to a phone repair shop. Fastest service ever.

Breathing a sigh of relief - we've finally cut another tie with Spectrum and use them only for…read moreinternet. We believe their internet is top notch and overall it's reliable. Most recently we said goodbye to cable. It's unbelievably expensive and yet, tough to not have after indulging in it always. We realized how many favorite channels we have access to from streaming services. Other than Bravo, which is an easy add on for the Peacock service, we had everything that fills our relaxation time! Savings = $200/per month!!!! I feel so rich lol ... I can't wait to spend our dollars in other ways.

I added 1 phone to my account and was told 4 trackers came with my package for free. I found out a…read moreyear later that they are each $25/month for 24 months!!!! I tried to return to trackers and they refused. I have been on the phone with customer service for 30 minutes. I can cancel the trackers but will not get my money back. I never write bad reviews. beware friends. I have paid for 4 unused trackers that I was made to take for over a year at $25/month.

T-Mobile, you have to do better…read more Your retail staff in Louisville is working *so hard* to create great customer outcomes. They are professional, patient, and determined to help us succeed. Shout out to Joe at this location in particular. Your systems, on the other hand, seem to be actively working against even the most tenured and knowledgeable of them. In my MANY hours spent in-store for a simple phone upgrade - at multiple locations trying to get whatever problem it was fixed which frankly is still a bit of a mystery to me - I witnessed multiple disappointed customers who didn't get the experience they were hoping for and it all seemed to be a problem with systems and teams not connected to each other. This seems to result in the customer getting stuck in the middle, with your retail employees figuring it out. They need to be supported better, and so do your customers. Every time I have to interact with T-mobile it feels like a punishment. The only bright spot is your employees in-store who are there with me, but it shouldn't have to be that way. Do better.