I absolutely love this place. I'll start out with my one gripe - which is their hours that they are…read moreopen. They're not really convenient they close early on Saturday and I don't believe they're open on Sunday. However everyone there knows where everything is, they have helpful hints and suggestions, and they're willing to negotiate sometimes even cut you a deal. Now places like Lowes and Home Depot also have a place but if you need something quick without going into a monster store without waiting in line and even when I hear the cashier make a joker too, Crile Road hardware is where you want to be

The day after x-mas, I drove to this store in order to have a piece of glass cut for a picture…read moreframe that I built for a customer of mine. I had always wondered why the parking lot was always empty and after my first and final visit, I know why! I was met by a very short, older man who had a very bad attitude. I told him that I needed a piece of glass cut for my picture frame and he sort of grunted and extended his hand towards the frame, so I handed it to him. He proceeded to grab it by one corner while dragging the opposite corner on the floor. I immediately asked him: "PLEASE, do not drag my frame on the floor, it is for a customer of mine" to which he gave me a sideways look and stormed off towards the back of the store. I followed him and took a few steps back into the room that he took my frame, just far enough to peek around the corner and see him toss the frame onto the workbench without taking any precautions to protect it. He looked at me and told me to leave the area and I did. After about 15 minutes, he brings the frame out with no glass in it, stating that he was unable to cut a piece of glass to the dimensions of the frame and he told me what he got when he measured it and those measurements were nowhere close to the required dimensions. Afterall, I know what the dimensions are since I BUILT THAT FRAME! While I was waiting, there was a pregnant girl spreading epoxy onto an old dirty tree stump. I am not sure about who manages that place but to allow a pregnant person to handle and breathe in those chemicals, is totally and completely irresponsible. I ended up taking my frame to Joughins hardware on State St. in Painesville and they actually knew how to cut a piece of glass, unlike the "little person" that didn't know how to, at Crile hardware, it fit perfectly and it was cut from a standard sheet of double strength glass. If you want a professional and knowledgeable staff to deal with in the hardware business, go to Joughins and don't waste your time at Crile road. After repairing the damage done to the frame that was caused by the "little person" at Crile road, I finally delivered the frame to my customer and he was very happy.

Driving around we decided to check out Burton, and the old hardware store beckened us in. Mr. Hill…read moreopened this store a loooong time ago. You won't find him, but you'll find a lot of stuff you can't find anywhere else. The main room has new hardware items, kitchen gadgets, cleansers, furnace filters, cast iron and more stuff. The little side rooms have paint, school/party supplies, and notions, tidbits and trinkets. So many familiar and old-time items kept our interest. All ages of family members may enjoy rummaging through this store. Or walk the aisles and experience it as Grandpa would have. There is something for everyone.

Old fashioned hardware store. They know their stuff and are always willing to help you find…read moreEXACTLY what you need. There is no way you will ever get the selection and knowledge that you get from Hill Hardware. I've used them for service issues as well. Good people. Take a trip back in time and check this place out. You can thank me later!

the best Home Depot there is . PATTI is the most wonderful lady I've ever met. She always remembers…read moremy sweet son Levi.

Apparently I HAVE to pick a rating, a one star is NOT my choice, Zero or less!…read moreThrough my company, A to Z Contractors LLC I have worked with the Home Depot for many years and have generally felt good about the service I've received. That is until my last kitchen cabinet order. When ordering $14,000+ of cabinets, the sales person mentioned that I would receive a discount on the counter if I ordered the top with the cabinets. That, as it turned out, was a very BIG MISTAKE! After receiving the cabinets two were damaged. After a few delays, I received the replacement cabinets, installed them and contacted the counter fabrication company referred by the Home Depot. It took almost 4 weeks to get them to measure the counter tops. The fabrication was to take 4-5 weeks. Here we are three months later and still no counter top. (Actually 14 weeks plus the 4 week measurement delay!) After about 8 weeks, I contacted my sales representative and she assured me that she would contact the installer and someone would contact me. NO CONTACT WITH ME OR MY COMPANY WAS MADE. Through numerous times that I was in the store, the sales associate assured me every time that she was in contact with the store manager who had contacted the regional manager and was in contact with the fabricator. Still no contact or communication from the fabricator or explanation from the Home Depot. Although the sales person has been sympathetic and has appeared to continue contacting the counter fabricator, I'm not sure what was done as resolution. Today I met with another sales associate and was going to cancel the top WHICH BECAUSE OF MY DISCOUNT, THAT WAS PASSED ON TO MY CUSTOMER I will now lose money by making up the difference in discounted cost as well as the increase in square foot costs. The salesman referred me to the store manager. Speaking with the store manager, who wanted NO PART OF MY "ATTITUDE" and was going to walk away from me as I went through the details of my fiasco, I was told that he was never informed about the delays or the details of this months long fiasco. Furthermore he informed me that no one had contacted anyone in authority (I.E. a regional manager) to resolve this problem. WHAT!!!!!!!!! Who's lying about the people contacted, the sales person or the manager? I'm not sure who to believe. Now I've lost future work with the customer who has cancelled ALL FUTURE AND RELATED PROJECTS which were originally scheduled in succession with the kitchen. I've lost money in replacement of the top which was ordered as a package, not to mention the referrals for future work which will not happen as well as my reputation as an on time and top quality construction company. Currently I am waiting on that store manager to contact me with some sort of resolution which he now says will be Sunday. We'll see if anyone contacts me. My advice is to NEVER ALLOW THE HOME DEPOT TO TALK YOU INTO A MULTIPLE ORDER OF COUNTER TOP AND CABINETS. ALWAYS FOLLOW THROUGH WITH SPEAKING TO SOMEONE OF AUTHORITY NOT JUST A SALES PERSON AND PUSH FOR RESPONSE. I give this experience at the Chardon Home Depot a ZERO star rating and the manager with the attitude who couldn't take my "attitude" even less. Steve/A to Z Contractors LLC

Great service and selection, also as a bonus if you love Milwaukee you need to check this place out!read more

I have to say I had the worst customer service experience I've ever had yesterday at this store. We…read morehad reserved a UHaul through the UHaul website to pick up at this location at 9 a.m.. When we went to pick up the truck we were made to wait for 45 minutes with no explanation other than the employee who handled the rentals was with someone. Finally she came out of the office without acknowledging us in any way, she never apologized for the wait and then got combative and incredibly rude, going as far as to insinuate we lied about when we reserved the truck. She also failed to give us a copy of the contract with the mileage and gas information and we believe we were overcharged for the amount of gas we had to put in when we returned the truc as the truck was driven about a total of ten miles total.. We returned the truck at different location and had a dramatically different experience. I want to make it clear this is not on UHaul at all.

Turneys paint department is top notch. Super knowledgeable and helpful. You won't be disappointed.read more

Returns are awful…read more Seasonal item but bought less than a week ago. Came back with receipt but couldn't process because item taken out of inventory. Staff acted like I was asking for too much to get a return. Total jerks. No concept of a work around. Only fear of their boss Won't come back to this store.

I needed a replacement propane tank for my outdoor grill. Chris went above and beyond delivering it…read morethat evening and even set it up for me! That is excellent customer service!

Is it possible to love a hardware store? I mean come on, we all secretly love the smell of…read morefertilizer. The two older gentlemen that frequently work here are awesome, but there is one crotchety old man who said to me, "Are you going to take ALL of those samples?" I did the pregnant pause, looked at him and said, "Yes. And wouldn't you like me to buy all that paint from this place?" What a jerk. Anyway, I had a ball looking over Benjamin Moore paint chips and picking up spray paint and fertilizer sticks.

Price gouging. Last week I was in desperate need of a COVID-19 mask. All I had was an old…read morepainters mask, and I was about to make a delivery to the nursing home a block from Major True Value. I saw their street sign, "Covid-19 Masks In Stock". I went inside and said "I'll take 6." I just assumed they would be reasonably priced. No display, they had them in a large brown box next to the register, out of reach. $8.00 each. I just said "yes" and took them. They are R-25 or something "close" but not the same. No black button valve, just a multiple layer paper/cloth mask. I feel like I got taken advantage of.

Great prices, great people, great advice, great hardware, great creativity, great fun. Also the…read morebiggest _real_ hardware store I know.

Intrigue and curiosity caused me to wonder and browse in this locally owned and ram hardware store…read more As one walks in, you feel the welcoming embrace of the store and history. Friendly staff; who shared my birthday, that was very helpful. This was a hardware store with a twist, having antiques along with Christmas stuff. Defintly a win for the community, to support local.

Very nice people and excellent service. If you don't see what you want ask any employee they are…read moreare helpful.

My husband and I had a very disappointing experience at this hardware store today. From the moment…read morewe walked in, we felt unwelcome and judged. The staff treated us with rudeness and suspicion that made us extremely uncomfortable. it was clear we were being profiled based on how we looked, well on how my husband looked, which is unacceptable anywhere-espicially in a business that should be serving the community with fairness and respect. I would love for this establishment to know all the wonderful things about my husband, he is and an amazing husband, father, teacher, and Veteran. Unfortunately all these wonderful things are lost to some based on the color of his skin. No one should be made to feel singled out or discriminated against just for walking into a store. We will not be returning, and we feel it's important to share this experience so others are aware.

Fantastic hardware store. Prices are alright for a moment and pops shop as well. Probably the best…read moreplace in lake county for hardware needs!