Great staff, great inventory. If you're looking for your next car definitely check out CRM Motors!!

Very friendly and helpful staff! Made the process easy! Especially the owners Chris and Tracy

I recently purchased a car from CRM Motors Inc in Pelham, Alabama, and while the experience had its challenges, I'm ultimately satisfied with how things were resolved. I bought an older vehicle, so I didn't expect it to be perfect, but I did notice a few pre-existing issues after driving it for a short time. After notifying the dealership, the majority of the problems were addressed, which I appreciated. One thing I learned during this process is the importance of understanding the "As Is" policy that CRM Motors (and many other dealerships) adhere to. The signs on the side of the cars clearly state that vehicles are sold in their current condition, meaning the buyer is responsible for any repairs or issues after the purchase. At first, I wasn't fully aware of how this policy worked, and I assumed the dealership would take care of all the problems, regardless of when they arose. Initially, I wasn't fully aware of how it worked, but after an intense and productive conversation with the owner, Chris Ray, I gained a better understanding of their policies and what they're responsible for. I'm grateful that Mr. Ray took the time to work with me to resolve the main issue. I also want to highlight Whitney Jones, the sales representative who sold me the car. His custom read more

Great people! Easy to do business! Recommend for everyone, track cars, SUVs, variety of inventory.

very easy to deal with i did not purchase a car but they helped to find what i was looking for and for me that is great customer service

We bought an expedition from CRM. We had to wait 4 months for them to reduce the price to a point that we thought was fair for the vehicle. However, after they reduced the price we went back and negotiated pretty hard to get everything we wanted at the final price we were Ok with. We took it to our mechanic who found a problem that required about a $1000 repair, which they had fixed at no extra charge prior to us taking it home. All in all we are happy with the vehicle and our choice to purchase from CRM. Although I'm fairly confident they were they were as glad to get rid of us as we were to take the expedition home. :D read more

CRM Motors - 2012 Expedition EL XLT (with our Kayak) - Car Dealers Near Me - Pelham, Alabama

First, let me say I LOVE MY CAR. Great quality vehicles, flawless customer & a seamless approval process are the many qualities of CRM. I called to set an appointment for the Camry SE, with Keith "Wheels" as my sales guy. He was friendly but knowledgeable and let my husband & I test drive a couple vehicles alone to get a true feel ourselves. Blake "Whiz", our finance guy worked hard to get us TOP trade in value, low interest & a monthly payment that fit comfortably in our budget with a FULL warranty included in our package. Literally took less than an hour to sign for my dream car & pull off with no worries. If you're looking for quality service, cars & people - CRM is your place! read more

CRM Motors - Car Dealers Near Me - Pelham, Alabama

I had been told, by multiple people, not to shop at CRM. Every single person I talked to said they are drastically overpriced. Despite those warnings, I was drawn in by the desire for a Jeep Wrangler. They often have several Jeeps prominently displayed on their lot. I went in having done a good bit of research on Jeeps; their styles, their features and most importantly their price ranges. I met with a salesman that immediately got me behind the wheel of one. When we got back he tried to get me to commit to the Jeep without even talking price. Then they made me wait a while for him to get the price. It was about 3 grand over the dealer range for that Jeep. I told him that was out of my price range, so he said they could look around the country and find me what I needed to fit my budget. Same day he miraculously has a new Jeep and it is several years older than what I looked at but instead of being a few grand under my budget, it was a grand over my budget. I had him give me all the features and looked up the price range. 4 grand over the highest number in the KBB price range for dealer sales. When I called him on this, his response, in text, was "sooooo?" I went further to tell him I had no interest and he said "you can at least come drive it right" I said I would not entertain such and overpriced vehicle, and he went dark... They are pushy and they clearly attempt to prey on weak consumers that will fall for those sleazy mind game tactics. I almost never give a one star review but when faced with sneaky, dishonest and sleazy tactics like this I bring out the one read more

I came to CRM Motors in Pelham, AL. There were a lot of vehicles on the lot to view and drive. All the employees were courteous and ready to help me in any way they could. read more

Bought a 2010 Ford F-250 diesel with only a little over 110,000 miles on it in March 2019. The truck is so bad that 2 different Ford dealerships cannot fix it. A couple of weeks after we bought the vehicle, the serpentine belt assembly went out and then the AC went out twice. The truck also apparently has an aftermarket anti theft device hardwired to it that is causing it to become completely disabled/nondriveable half the time. My husband and I lost hundreds of dollars in repairs and rentals not to mention work my husband lost due to issues with the truck. When I contacted CRM back in October they claimed they'd be willing to take it back, when I brought it in they said they "didn't have enough room on the lot" and that they'd "find another buyer for me." They never contacted me back after that and when I contacted them finally they told me they "hadn't heard from anyone." The truck is still at Ford undriveable and we had to buy a new $43,000 truck just so my husband could continue working. So if you enjoy owing $400 monthly payments on a $20,000 truck that doesn't work, CRM is your place.... read more

Friendly and honest salesmen, great lot with so many cars to chose from! Cant recommend CRM enough!

Their service was horrible they took so long to give us our car.I don't recommend going there and the prices are to high. The first time I went there the social distancing is horrible.The cars are not fully new inside and there are bad quality. read more

About to make my third payment. This is our second vehicle from CRM motors. Great people to deal with they were fast they were honest and they were diligent to get us in the truck we wanted. So far we love the truck I will give another review after I make my year payment. I recommend this place and I will be going back to do more business read more

Bought a 2012 F250 Diesel from them Paid $31,000 for the truck and another $1,995 for what they stated was a "Great" warranty. On my way home I got a " failed air pressure sensor" warning and the " Check Engine" light came on. When I took the truck to the shop they told me the EGR was bad as well as the tire pressure sensors. The engine EGR repair was going to cost me around $1,000. I filed a claim on the warranty they sold me and it was denied. Called CRM and advised them of the problem. Acted like they were concerned but in the end did nothing and would not return my calls. For what I paid for the truck i would expect better from them especially since I didn't even make it home before I had an expensive problem. If you buy from them beware. read more