Out here for a conference. Really like the layout of the room, a suite with a living room, bathroom…read moreand bedroom. Very spacious. This place also offers complimentary breakfast during your stay. They also offer evening reception at the bar - one complimentary drink. The sound proof was not that good. When I was in the living room, I can hear the noise outside in the lobby. But there is a door for the bedroom. Closing the door may make the bedroom a bit quiet.

This hotel stay was hubs' choice due to completing jobs here. I have not had amazing experiences at…read moreEmbassy Suites, but not super negative experiences either. Both times I stayed here was for a week and both happened to fall on my birthday week. I was so excited because my first time here was my first time in Chicago ever. We arrived my first time earlier than check in but we figured we might try to settle in and get the whole process over with ASAP. This hotel is so complicated. When you leave the parking garage to get to the hotel, you have to take an elevator. That elevator leads to the ground level to exit the hotel but to get to the lobby, you have to take another elevator. That leads to the gift shop, business center, lobby, check in, and restaurant. THEN there are other sets of elevators to take you to your room. My first stay here was amazing. The bartenders were great for reception hour, the breakfast, reception hour, and dining staff were awesome as well. The only issue I had the first time was a crusty remote and housekeeping arguing with us about our late check out. The opposite happened my second visit. My second visit was just so defeating. Everyone and their mother decided to stay here so the wait line was at least 20 minutes for reception hour. There are usually 4 elevators and only 2 were working while we were there. Actually only one was working many times because of the overload. We didn't order food from the restaurant because from what we observed, we did not want the headaches. The staff messed up most orders, people were waiting for over 35 minutes for their food, the staff were short with customers. The only bartender we liked was most likely a manager because he had a white shirt on. He was the only one generous with our drinks. The breakfast at this Embassy is actually our favorite. The way everything is spaced works and the line is moving quickly here for the omelette station. I do not recall items not being replenished and staff is always on top of it. The reception hour however, can be rough. There is only a small table with snacks and they really don't mix it up. Many times you have to wait for the snacks to be replenished and the kids are usually hogging the station. The rooms are usually in good condition and comfy.

A NIGHT TO OURSELVES…read more An enjoyable stay at this Embassy Suites in downtown Chicago was nearly undone by elevator problems. This is a solid - although somewhat outdated - upscale hotel on State St, between Ohio & Ontario St.  It's located in the River North neighborhood and surrounded by bustling city life, not to mention being only a block away from Eataly.  The wifey and I stayed here for one night at the end of February. Bathrooms inside the rooms were gorgeous, I could tell they were recently remodeled.  The bed was comfy enough even though neither of us cared for the squishy pillows.  I loved the view looking east; seeing those massive skyscrapers served as a reminder that we actually left the suburbs for an evening. The complimentary breakfast is really nice and features a little bit of everything.  The highlight is a made-to-order omelet bar, the line for which can get quite long on weekends.  Apart from this, they also have hash browns, sausage patties, Eggo waffles, cereal, oatmeal, fresh fruit, yogurt, juices and coffee. Both TVs in our room had a Chicago slideshow with a custom greeting saying "welcome Eric!"  Little touches like this make all the difference ......and I also happen to like seeing my name on TV.  When we scoped out the pool (which is small to begin with), it was packed with youngins. Hard pass. The guys operating the valet were absolute pros.  Efficient and polite, they shuffled cars around with surgical precision and somehow managed to navigate gigantic vehicles in the comparatively miniscule underground parking lot.  It'll cost a pretty penny to park overnight, though, to the tune of $80. The elevator situation was downright goofy.  Out of the bank of 4 elevators, only 3 were working, and more often than not, they were already filled with guests from other floors.  People became so desperate at times, they'd head "down" in order to go "up" because the next available "up" would inevitably be full! This phenomenon peaked at checkout, when we waited 10+ minutes and STILL couldn't get an elevator ride.  I said "ahhh screw this", grabbed our sh*t and took the damn stairs down from the 7th floor.  The front desk had to open the outside rollup door (the one normally used for cars) just so we could get to the valet!  This was a big ol' logistical mess that added unnecessary stress on a chill Sunday morning.  People, can I get a harumph?  (HARUMPH!) * TL;DR * This Embassy Suites features solid breakfast, a beautiful atrium and tastefully remodeled bathrooms.  The elevators though?  Bogus as hell. Aside from the exorbitant overnight parking fee, the elevators were the only major issue we ran into during our stay, but we - along with everyone else - felt it big time.  Since we booked using Hotwire (and thus got this hotel randomly), it's unlikely we'd find ourselves here in the future. If they get the elevators fixed, I'd stay here again.

I recently stayed at the Embassy Suites Downtown River North location…read more The bright spots: * I selected the location because of the free, made-to-order breakfast. It was hot and enjoyable each day. * I also selected the location because of the free, nightly reception. While I do think they needed more servers on hand to handle the crowd, it was nice to receive complimentary cocktails each evening. * The room itself was comfortable and spacious. Though I identified some bright spots, I also had some significant challenges. * When I checked in, there was no thoughtful welcome or greeting, nor any acknowledgement or appreciation for me being a Hilton Honors member. I was simply asked "checking in." I didn't even realize at the time that I was given the card for tracking my attendance at the evening reception because it was just slid in with my keycard. There was no mention of it. * I booked a suite to celebrate my 43rd birthday and made the hotel aware of that before I checked in. I booked a city-view suite so I could have a few friends come have a celebratory toast with me before dinner, while seeing a beautiful city view. The photo used to showcase the view during booking is VERY misleading! My city view was of the building next door. When I asked about moving to a higher floor to get the city view I was promised, I was told they were sold out. * The on-site restaurant was closed for a private party the evening I checked it, so I was forced to go out for dinner. It would've been nice to know this before booking. * My room wasn't service the first day despite repeatedly requests. * The phone was not working so I had to go to the lobby when I wanted to request my car. They ended up fixing the phone but only so I could use the speakerphone feature. Based on the service I received, it is not likely that I'll return. I also think some level of compensation is required because of the challenges I had with my stay, specifically not being afforded the "city view" that was showcased in the booking photos. #YelpEliteSquad

Embassy Suites is one of my favorite hotel brands. I get points because they are part of Hilton and…read morethey provide what I believe is the best value for comparable hotels. Mainly: 1) Always a suite with a living area, for more room 2) Happy hours in the evening with complimentary drinks and some snacks (chips, pretzels, etc.) 3) Breakfast is included, and it's not continental. They offer a hot food bar and an omelette station. 4) Checkout is usually noon rather than 11 am. At least at this location it is. This location also has a pool and a hot tub, which I love. Hubby and I stayed here last weekend for his birthday/Valentine's Day and we had a great time. Looking forward to another staycation as soon as possible!

I had a great experience at this Embassy Suites for one night. It was nicely situated in an area…read moreclose to where I needed to be and relatively not far from O'Hare. The hotel is large with ample and free parking. The staff who checked me in were very nice (including the trainee) who was very friendly and confident. The room itself, although not a boutique hotel, was updated and modern enough to not feel like a generic motel. It was clean and spacious (and 2 rooms as it's an all suite hotel so there was plenty of space.) I loved that the fitness room was open 24/7 so I could get my steps in even if I got back late. I had a little bit at the included breakfast buffet (which was popping at 8 in the morning on a Saturday.) There were plenty of basic options and the coffee was serviceable. I'd definitely stay here again if I was coming back to this part of the greater Chicago area.

I had a small issue with my room and Brandon in Maintenance went above and beyond to resolve my…read moreissue with genuine kindness and care! He turned a stressful situation into a positive experience, and I'm truly grateful for his outstanding service. The food is lovely at the restaurant downstairs. And overall I had an amazing experience. I will definitely be back!

I recently stayed at the Embassy Suites for a convention. Ammodations were great. Room service did…read morea good job of tidying the room for us even though we are a bit messy. They brought up towels on a regular basis. They had a breakfast buffet in the mmorning filled weith eggs, bacon, sausage, fruit, cereals, decent baked goods, nothing to scream about but the food was decent. The evening rreception was a wonderful treat. its not a meal but snacks such as vegetabloes, cheese, snack mix, chips and salsa and great area on the second floor to socialize with others. Offered wine during the evening reception.Of course, they had someone upsale you on their hilton rewards and packages but the staff was courtesous and friendly. Public areas clean. I would deifnitely stay at an embassy suite if I had to. They had a bus sbhuttle to ansd from the airport, 10-15 minute ride from the airport. I was staying with two other friendsd. Each of us had a bed in a two bed suite and I took the couchb in the living roomThey had an extra set of sheets kin the closet for me. I wished they had black out curtains for the front doors of the cuite as the light frommthe lobby shined through the door 24 hours and it made it hard to sleep. I would highly recommend anyone in the CHicago area to come stay at this hotel. There are pools which other found to be cold. Yjere is even a restaurant on rhe first floor, which made imt easy to grab a bite when the rain cloud made it hard to go out to eat

We live in Lombard and come here every now and then for a little get away from home. The hotel is…read morenice, the rooms are clean, and it always helps to have complimentary drinks/happy hour and breakfast when you are spending the money on a room. The last visit we were helped by a woman at the front desk while booking the room and when we checked in. I wish I could remember her name. She was so kind and helpful. Very pleasant woman from the UK. I would give this hotel 5 stars but the last two times we came the pool was unclean. This last time there was so much hair in and around the pool it was really gross. And multiple band aids laying around. It just seems like they do not clean it enough. Also, save yourself the pain and call the hotel directly and avoid the 800 number!

Stayed here over the weekend - Saturday and Sunday. We chose this over other hotels nearby due to…read morethe indoor pool and jacuzzi. There's 4 of us, one king bed and a sofa bed. We got to the hotel at approx 8pm from a long drive and were eager for the jacuzzi. As soon as we checked in, all the common areas are packed and I mean packed with people! There seems to be a family reunion going on. We checked out the pool...it was PACKED with kids jumping in and out of the pool! even the jacuzzi was filled with kids and a handful of adults. So we skipped! We just decided to chill in our room. We asked for extra pillows for the sofa bed. They were out! Not a single extra pillow!!! Not only was that frustrating, there were kids running around the hallway yelling at 2-4am (kids running both days Saturday and Sunday at these times) and the room next to us must've had so many people in the room slamming doors and arguing at 2-4am as well!!! We couldn't understand where are the adults of these children just running in the hallway between 2-4 am! I swear never again to come here! The guests just blew our minds. Etiquette do not exist. Front desk/concierge were no help either.

Stayed here during a business trip and appreciated the location on Grand Ave, walkable to iconic…read moredowntown restaurants and close to the Mag Mile. The conference rooms are well-equipped and the on-site food options made all-day meetings painless. Rooms are spacious and clean; the AC system is quiet enough to serve as white noise, which is a plus. Security card access to floors adds peace of mind. Staff was genuinely friendly and helpful throughout my stay. However, the WiFi kept dropping, which is frustrating for a business hotel, something they need to address. The coffee is also genuinely bad, but nearby cafes are plentiful. Overall a solid choice for location and hospitality, but the tech infrastructure needs work.

Read the reviews! This place is terrible. It has a great location in town but the room and whole…read moreoperation is more like a crappy airport Hilton. Hair was all over the bathroom and the rooms are small and very beat up. This is a very bad representation of a Hilton property. You should stay somewhere else even if it costs more money. Big fail

Very friendly filipino staff- they explained everything to be expected and are very kind and…read morepatient, making sure all answers asks answer--maraming salamat po Andre C

I was here recently to do my oath-taking for my dual citizenship. I wasn't sure what to expect with…read moreparking and it being downtown so I was able to get my brother to drive me and drop me off. It's nice to know that there's a jollibee next door to satisfy those Filipino food cravings in case you get a touch of nostalgia at the consulate. When I arrived on the floor, there's someone to check you in and explain where to go and the process. I sat down and was handed a form to complete for my voters registration. When I finished, I went up to one of the booths where they took my photo and my completed form. It was a little bit difficult to hear since they were behind the glass and the room was full of people. Once I got registered to vote, we waited to be called up to verify our documentation. I signed a few forms and got fingerprinted then we all recited our oath to make it official! Overall it was a smooth and easy process. Next time I'll be back to get my Philippine passport.

Great location We…read morestayed here because the hotel is located near most of the places that we wanted to go. The hotel shares a lobby with a Springhill Suites. The hotel is connected by a walkway to a selfpark garage. Our upgraded room was fine. The breakfast coffee was disappointing and the breakfast area got very crowded I the last 30 minutes that breakfast was served.

Solid choice for staying in the city. I had a Bonvoy FNA that was expiring so we decided to do a…read morestaycation at this property. The room was a bit dated but spacious and had a tiny kitchenette area which would be convenient for longer stays. The location is fabulous and walking distance from a ton of great restaurants. And the hotel is connected to a parking garage, and if you use spot hero you can get a pretty good deal (we paid $30).

I had recently applied for a Tourism (L) Visa at the Chinese Consulate in Chicago (FYI- they do not…read moreaccept appointments for applying for a visa). I'm visiting from out of state so it did mean I was taking a mini vacation ...twice, unless I decided to stay for 5 weekdays as it takes 4 business days to process and then you can pick up on the 4th day. I applied on a Friday and it was ready by the following Wednesday according to the pickup receipt. The day of pickup, I got there by 9:05 and I was like 3rd in line to wait for the office to open but once it's almost 9:30 you won't see the line in the lobby because the people will be making their way upstairs to go through security. You stay in the same order as when you line up downstairs after you sign in with security. Once upstairs, the line splits off depending on what you are doing. There's a separate line for pickup and a separate line for applying for the visa- so just because you see 10 people ahead of you, maybe 3 of them is for pickup. So, before you go to the embassy, you need to apply via the online form and you need to include a headshot of yourself on a white background, not off-white because the application will not let you move forward. I typed just my personal info in CAPS but did everything else in normal writing with some capitalizations. Though it says that filling in your "position" at your job and "job duties" as optional--You actually need to fill it because they will make you fill it on the spot if you don't. The "where you stay form" is not optional, though it says that...I had to fill it at the embassy so just print and have it ready to give to the officer. I had all my photocopies in color but I'm not sure if that matters but to be safe, I wanted the copies to look exactly as they are. I put that I wanted multiple entries for 9 years and something, and I got multi for 10 years and I am a US citizen who had a 6 months Chinese visa 15 years ago when I was studying abroad in HK. If you have all your documents, it should be very fast at the window. The day I applied I got to the building around 10:30AM, silly me brought a coffee up thinking I can drink it while I wait inside...SIKE. You can't bring any drinks or food inside the office. So, I was outside chugging my coffee! This meant, like 7-8 people passed me while I was drinking my coffee in a span of like 7 mins and I finally went through security at around 10:35AM? I was #19 but they were on #5. I was called around 11:30AM and it took less than 10mins for the officer to review my docs and approve it. They give you a pink receipt to bring back to pickup your visa! You can pay with credit card on day of pickup and it's $140--NO CASH ACCEPTED Here's what I brought with me: - my actual valid passport with at least 6 months - printed copy of my passport -my actual copy of old passport (this is required because I had a visa before) -printed copy of my OLD passport (this is required because I had a visa before) -printed copy of OLD CHINESE VISA (this is required because I had a visa before) - copy of your state ID - printed copy of your completed Visa application with the QR Code -copy of marriage certificate (because of name change) -Where you Stay Form They had 2 officers that were just for the visa application line.

The address is 1 E. Erie. Everything was very fast and efficient. They no longer have computers…read moreto use and making copies is .25. It would have taken us a few minutes because they are so fast and efficient but we needed to take pictures which took longer that the actual processing our documents. It is a great deal for the pictures and they looked better than the ones at Walgreens.

Not much to say here. Originally an Embassy Suites, all rooms are large. However they need a…read moreremodel. Age is very much showing everywhere. Bed was comfortable and clean. Room AC got super cold. balcony isn't worth an upgrade, you can't stand out there (and it was pretty gross). Hotel has happy our fro. 4:30 to 6:30 pm Slot machines in bar area. Drink selection was very good. I just couldn't get over old feel, it didn't feel like a Hilton

My husband and I travel to Illinois frequently to visit family and vacation, and unfortunately this…read morewas by far the worst hotel experience we've ever had. The hotel has a strong musty odor, and our room smelled just as bad. It did not feel clean or well maintained. There was visible mold on the bathroom ceiling and around the base of the toilet, which was both unsanitary and very concerning. Housekeeping was also disappointing. Our room was not serviced during our stay, and towels and toilet paper were not replenished. I went to the front desk to request extra towels and was told they would be brought to our room, but they never arrived. The hotel appeared to have only one employee working the front desk, who seemed overwhelmed. While I understand staffing challenges, guests should still receive basic service. Another issue was the attached bar, grill, and casino. The constant traffic in the lobby and parking lot made the hotel feel more like a busy nightclub than a place to relax. It was noisy, crowded, and not the peaceful environment we expected. Overall, the cleanliness, lack of housekeeping, poor service, and atmosphere made this a very disappointing stay. I would not recommend this hotel and will not be returning.