Not much to say here. Originally an Embassy Suites, all rooms are large. However they need a remodel. Age is very much showing everywhere. Bed was comfortable and clean. Room AC got super cold. balcony isn't worth an upgrade, you can't stand out there (and it was pretty gross). Hotel has happy our fro. 4:30 to 6:30 pm Slot machines in bar area. Drink selection was very good. I just couldn't get over old feel, it didn't feel like a Hilton read more

My husband and I travel to Illinois frequently to visit family and vacation, and unfortunately this was by far the worst hotel experience we've ever had. The hotel has a strong musty odor, and our room smelled just as bad. It did not feel clean or well maintained. There was visible mold on the bathroom ceiling and around the base of the toilet, which was both unsanitary and very concerning. Housekeeping was also disappointing. Our room was not serviced during our stay, and towels and toilet paper were not replenished. I went to the front desk to request extra towels and was told they would be brought to our room, but they never arrived. The hotel appeared to have only one employee working the front desk, who seemed overwhelmed. While I understand staffing challenges, guests should still receive basic service. Another issue was the attached bar, grill, and casino. The constant traffic in the lobby and parking lot made the hotel feel more like a busy nightclub than a place to relax. It was noisy, crowded, and not the peaceful environment we expected. Overall, the cleanliness, lack of housekeeping, poor service, and atmosphere made this a very disappointing stay. I would not recommend this hotel and will not be returning. read more

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This hotel was a HOT mess. Trash at elevators and called for bathroom tissue day 1. Had to walk in the hall to use phone. No water in fountains just nasty read more

Hilton Chicago/Oak Brook Suites - To call housekeeping you have to walk down the hall - Hotels Near Me - Oakbrook Terrace, Illinois

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If I could offer 0 stars I would. I called looking for a late/early checkin and the receptionist, Nate, had a very nasty attitude. Almost as if I was bothering him by calling to inquire & verify availability. They were 1 of the very few hotels with availability & I bypassed them thanks to Mr. Nate. This was around 1a on 3/21. read more

This is an older hotel. The carpets need to be replaced and the fixtures are rusted. I was expecting better from Hilton. The elevators are slow and they had pool water all over the lobby floor. The breakfast wasn't bad yet it does cost. The front desk clerk Loyce was helpful. read more

Hilton Chicago/Oak Brook Suites - Carpet needs to be replaced! See the tape holding it down? - Hotels Near Me - Oakbrook Terrace, Illinois

Clean rooms (they still clean daily unless you request otherwise). I love these indoor open atrium style Hiltons. I've seen perhaps 3 in this exact style and they all have a neat retro feel to them. Breakfast was not included and a bit pricey at $20 per person. But, it was Chicago so what can you expect. Front desk was accommodating and the location was great for all of our activities. 4 stars since they were charging $20 for scrambled eggs. read more

Hilton Chicago/Oak Brook Suites - Lobby - Hotels Near Me - Oakbrook Terrace, Illinois

Just two days before Christmas, two friends and I decided to do a staycation near Oak Brook, and this hotel was a great choice. The location is super convenient, making it easy to access nearby attractions. One thing that really stood out was how soundproof the rooms were--we didn't hear a peep from other guests, which made for a very relaxing stay. I also appreciated being able to park right out front--it was so convenient! While the rooms could definitely use some upgrades to feel more modern, they were comfortable and clean overall. For the price and location, it was a nice stay, and I'd consider coming back. read more

Hilton Chicago/Oak Brook Suites - Lounge area - Hotels Near Me - Oakbrook Terrace, Illinois

Well, this is a very, very nice hotel. The staff is extremely helpful and I absolutely loved the morning breakfast choices, which was continental or a full breakfast. The prices are so reasonable. The only thing that this hotel really needs to do are some upgrades to the rooms there was peeling wallpaper on the wall and I do recommend this hotel. read more

When we got here, hot tub was under repair . When I booked this property this was one of the attraction that drew me here. Wanted to cancel and get the refund but the manager was insisting that the hot tub picture is not in the websites ???? So how would I know that there is a hot tub in the first place ? When was the picture of the hot tub taken off the websites? Why am I forced to pay for a missing amenity ??? read more

This hotel is very dated and needs renovation badly. My room was missing a TV and one of the main lamps was damaged. I don't know how it was approved to give to a guest. What was disappointing was when I complained the next morning while checking out, the staff told me, sorry for the inconvenience and that was it. In general, the best part of my short stay was the restaurant staff, they were friendly and very attentive. I come pretty frequently to the area but will not use this hotel again. Also I was here 3 months ago and the hot tub was out of service then and still is out of service. read more

I was meeting some friends in Villa Park, so I thought I'd stay at this hotel, which I haven't been to before. The hotel is very easy to find..... just look for the Oak Brook Tower and Drury Lane. Upon arrival, I was able to find a parking spot right away, I was lucky since Drury Lane uses the same parking area. The hotel will give you a placard to display in the vehicle. Entering the hotel, which reminded me of an Embassy Suites with the open atrium, various setting area and then the breakfast area. The reception desk was off to the side. The staff was very pleasant informing me about the amenities of the hotel. When I had arrived at noonish, a suite was available. Entering the suite, was a good size living area with a wet bar. From there, I went into the private bedroom with a very comfortable king size bed. Even though the bathroom as two entrances, the room offers a separate shower and a bathtub. Granted the suite could be updated a bit, however, it didn't dampen my stay. For breakfast, I had two options, Full breakfast or the Continental Breakfast. The full breakfast was a buffet which was decent. Overall, a very pleasant stay. read more

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It is not a clean hotel, I asked for a clean room, after I was given a room. They told me they were booked and could not give me one. I have pictures of the room, that they gave me. I did not put my bags down. The room was to dirty, and the lock did not work. I was staying alone. I told them that I can not stay in this room with a broken lock. They sent someone up to the room to fix the lock, but I just could not stay there. read more

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BEYOND DISAPPOINTED! After an incredibly stressful weekend i decided to take myself and my little girl for an over night at a hotel with a pool. The total coat was $245 for a night. So you would think that price tag would reflect on the rooms? Oh was i wrong!!! As you can see in the pictures it was like staying in a motel 6. Broken and chipped furniture, things hanging off the wall, even a lovely spider egg hanging from the incredibly dated popcorn ceiling.I shared my frustration with the lady at the front desk who was very sweet and said she would leave a note for the manager to reach out tomorrow. I was not offered a room change. So i did not hear anything all day and took it upon myself to reach just around 4. Was told the same thing that the manager would reach out. This was tuesday. Then Friday when i received an automated email asking about my stay I expressed the same concerns (still had not heard back from a manager). Less than an hour later, I got a response from the general manager, basically saying that he would address these concerns. So A manager was unable to call me back, but was able to immediately respond to an email And was not attempting to fix the problem. I had to reach out to hotels.com because I booked through them. At this point I I was beyond frustrated. Which is understandable. Hotels.com then said they would have to reach out and get back to me. Today I received an email that the property refuses to give me any kind of refund. I urge you to rethink your stay here! I am by no means a high maintenance woman when it comes to hotels But this is embarrassing and unacceptable. ESPECIALLY For what they expect people to pay!!! GO SOMEWHERE ELSE read more

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This hotel was the worst of both worlds. It did not have the free amenities of an inn and did not have the luxury of a 4 star hotel. We booked through capital one where this Hilton was marked as a 4 star... It's definitely not, and Google confirmed that it was just a 3 star. The rooms are okay, they just seemed old. The parking was free and open but there is no good way to walk from the parking lot to the hotel. There is no actual walkway so you literally just walk through traffic which is a bad design. Once you are inside you are greeted with the resort style. We got charged a resort fee (so be aware) without being informed of that at all. The funny thing is they even charged for water, there was no complementary water it was $3 so ya not really a resort feel and the fee was not warranted at all. We booked here because it was last minute so it's hard to complain for the price. But in all honesty an inn would have at least had a microwave in the room. This Hilton just had one downstairs in the lobby (24hrs to use). To be fair to the staff it was a very busy weekend, but any request just felt like a burden to them. If you have no where else to go this will do. But I would either go up to a 4 star or even down to an inn. At least you know what you are getting. Update: be aware there is a resort fee that is not communicated at all when you arrive. They literally say "it's on our website". I have been to other hotels with a resort fee where it's actually helpful. It's explained and what it provides actually makes sense. Also, no smart TV at all. Just channels with no options to watch any streaming services or broadcast your own devices read more

It seems Hilton doesn't mean what ut used to ... planned a stay at this location- pre paid for room. Upon arrival I found out the hot tub isn't operational- huge disappointment- get checked in to a room that was missing the TV and had no towels!! Went back down to reception where TRACEY was not trying to get the problems fixed as she was very abrupt and suddenly blurted out that she was not going to check us in anymore . The fact is we had already been checked in to an incomplete room and suddenly we had no room. This caused unnecessary stress as we now had nowhere to stay and we have yet to have money refunded for rental or deposit for incidentals... we ended up calling police to hopefully get this straightened out- TRACEY really had a great time making jokes and laughing with coworkers and police about the situation. She has no business running the front desk if this is how she takes care of the customers besides the fact we were the minorities in the hotel ... WERE WE TRIED THIS THIS BECAUSE WE WERE A DIFFERENT RACE THEN TRACEY AND MOST CUSTOMERS WE SAW CHECKING IN?? The whole situation from start to finish was unacceptable. I would put zero stars but it won't post the review.. read more

HORRIBLE front desk staff!!! If I could give this zero stars I would.!! Easter weekend. Hot tub doesn't work, -- Which was a huge disappointment. I would have chose a different hotel. One of 2 elevators was broke/out of order, and the one that did work was so sloooow, jumpy, and creeky! Tis is all on EASTER weekend where the hotel is packed. Front staff, TRACY, extremely rude and unprofessional. Racial profiling at it's best ... we were the only white people. Being a Diamond member is one of the perks is not having to pay the $8 parking fee. after explaining this to her, she got extremely hostile and treatened to have MY car towed. We, backed out of the line, so she could check in others. After considering going to a different hotel, we find out everywhere is sold out because its EASTER weekend. We grab food, go back to just check in ... she rolled her eyes and pushed me off to Patrick with the room he was to check me into. Room #715. we couldn't find it because as it turned out, it was off into a corner hall ..where you get the ice.. that also did not work and smelled, the very last room, off the actual floor. A bit scary. We walk in .. it SMELLS, there were no towels, and the TV was gone!!!! Obviously, she put us in a room that was unoccupiable because she had some sort of problem with me. we went back to the front desk and she becomes hostile and denies my entrance. We wanted her to come up with us to see it. She refused to even let me back in the room I was just given, so we could take pictures. She went into the back and let us just stand there. She comes back with there were no more rooms with double queen beds, and all she has was one King bed left. I paid for a double queen suite. At this point we just want to lay down and agree to take it. .. Then she just decides to not give us a room at all!!!! no justification, we were not rude, not confrontational what so ever. We had NO WHERE to go!!!! TRACY was so ignorant. I've not received a refund, or my incidental fee. I've filed an official complaint with Corp, and have a lawyer now. Do not stay here if you want to be treated like a person who has already booked a room and wants towels, a TV, a hot tub, a bed and a room that doesn't smell. An awful awful experience. She has no business in customer service. Terrible, on a holiday weekend!!!! read more

Needs an update....staff are great. Convenient to the Drury Lane theatre. Nice to be close to great restaurants..

I booked a block of rooms for my son's wedding a year in advance and had nothing but problems with the sales staff mostly, Geoyce Eastman. First, she was nonresponsive to multiple emails I sent asking for menus for the rehearsal dinner. Second, when approached in July of 24 asking why the booking link not working, she stated nothing was wrong and did nothing to solve the problem. She stated nothing was wrong with it and did nothing to solve the problem. Only later did we find out the wrong code was provided. Finally, on 3/3/25 (one month prior to our event) my guests were told that the block of rooms was full and found that the link again wasn't working. After multiple attempts to resolve the issue and lots of unnecessary stress it was found that in fact 18 rooms were available AND guests were being charged full price and for parking. Again, I was told the link is working fine, and when questioned about the lack of responsiveness to emails she said (in a rude voice) not to lie about her. I wasn't and had proof! When I asked to speak with her supervisor I was transferred to a person named Tenor (which Nobody has ever heard or at this hotel) and I wasn't allowed to speak with the hotel manager when I asked. I had to spend the next two days contacting guests and obtaining confirmation numbers to make sure they were properly booked and received free parking per our contract. During the stay at the hotel the cleaning staff and front desk staff (except Victoria) were professional and helpful. The room could use some updating. For example, one room looked like all the doors were kicked in at one time or another, but they were clean and spacious. Geocye was helpful to some concerns, but the communication with the front desk staff about the details of our block was lacking. After our stay my guests and I noticed that the majority of my guest were charged for parking . Again, I had to track down my guest to make sure they got the parking fee refunded. I then spoke with an Edgar Meloro the sales supervisor who provided a one-night refund in addition to credit for the eight parking fees charged for a four day stay with one car (CHECK YOU CREDIT CARD FOR OVERCHARGES FROM THIS HOTEL). read more

Amazing experience! We had a little problem with the patio door being bolted shut, however Tracy the manager was the best!! Very happy with the service she provided. If we are ever back in Chicago we will stay here again!! read more

By far the worst hotel we have stayed at of any brand. Holes in the walls, loose plumbing fixtures, moldy grout in the shower, peeling wallpaper, old scuffed furniture as well as visible dirt on the bathroom floor. We switched rooms and the new room was a little cleaner but just as run down. There was never a manager on hand for us to speak to. We wanted to check out early but the desk staff could not authorize that without a manager's approval. Some of the staff mentioned that they have heard all of these complaints before. read more

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I brought my family here for a Christmas event and it was a mistake. The rooms are dated and cold, they automatically adjust the heat while you sleep and you breath cold air all night. We had a group rate, which I was told at the last minute was incorrect. I had to eat cost because the manager quoted me a wrong price. We were all supposed to have free parking, although some of us paid and some didn't. The hotel manager told us they didn't own carry out containers for our dinner, when we got carry out containers the day before from the restaurant. The room key cards need about four try's before it worked making you think it's deactivated, but it's not. Outside of waiting 17 minutes for pancakes to be made, the breakfast was good. This hotel was very empty during the holidays, I guess we didn't get the memo, we will take our family party elsewhere. The only thing good about this hotel was the front desk Manager Tracey, who did her best to accommodate us. Thank you Tracey! read more

Great breakfast, I had two options, Full breakfast or the Continental Breakfast. The full breakfast was a buffet which was decent. Overall, a very pleasant stay. read more

Not the best but at least the bed was comfortable. Seems like management is pennywise but pound foolish. Little things like not allowing the bedroom or bathroom doors to lock. Could use an update all around. Restaurant food was not good. Bartender was great but the other staff that had to slide past the bar to fill room service orders kept complaining, gossiping. What a weird set up. Felt like I was in a time warp. read more

Great location. I got a suite. $280 and when I walked in there was a smell. It was evening though and my son was tired so I just tried to overlook it. I put my child to sleep in the bedroom area and hung out in the sitting area for a bit. When I opened the door to the bedroom when I was ready for bed, the smell was disgustingly overwhelming. Through further investigation, we found that a big part of the carpet in the bedroom (right outside the bathroom was wet) The bathroom floor was dirty. DEFINATELY looked like it hadn't been mopped in some time. We went to sleep anyway because I wasn't going to wake my son to move rooms. I called guest services this morning to make them aware. Not necessarily to get a free stay, but so that no other guests have to endure this unpleasant room/smell. read more

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This place is beautiful on the inside and really affordable! I would have given it 5 stars but I feel the staff should have been more stern when it came to the pool rules and regulations. Check-in was smooth and easy and I love the way the hotel is set up. It's close to a lot of food places and the staff was nice and friendly. My teens loves the full mirror in the bathroom and the rooms where nice and clean. I didn't have any issues with the hotel itself just what the staff allowed to go on in the pool area. We couldn't enjoy the pool due to someone having a full blown birthday party! She had a cake table,crock pot cooking hot dogs coat rack, music speaker and a lot of blowed up balloons in the pool, not to mention little kids running everywhere and more kids kept coming in. I'm sure ALL of these things are pool hazards but when we went to inform the front desk staff of all the shenanigans going on, they told us that one of the staff members approved the party thrower to do these things. I don't know how true that is but the party went on in the pool area for at least an hour before the staff told her it was to much and to many people so they shut the pool down to clear it out which cause my teens and other paying guest to have to leave as well. Seeing this party was ridiculous and I don't know how the staff allowed it to go on for as long as it did. I feel that if the hotel is going to allow people to throw parties in the pool area it should be a private event. The lack of safety urgency from the staff was disappointing but overall the hotel was really nice. read more

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Hilton is my brand of choice and I am a gold member - but I am also discerning. I would not hesitate to recommend this property which shares a parking lot with a Hilton Garden Inn. I was visiting from out of town with several other family members. I booked 2 rooms at the Hilton Garden Inn which apparently was undergoing renovations. So everyone was moved over to the Suites property - which was very crowded. The rooms (suites) we roomy, but the furniture has seen better days. With that said, Hilton quality standards are hard to beat and you can always count on a great bed and a clean space. The bathroom too was very spacious. I had 2 issues with being moved to the suites property: 1) I was overcharged because I used points and money to book the 2 rooms and the reservation was not properly moved over to the suites property. This required a call to the property and a conversation with the property manager Sean. While he did fix the issue for me in the end, he did not actually follow through and send me an email with the revised charges, etc. I had to wait for my bill to come from my Hilton American Express in order to see the credit applied. Second issue: I could have earned points for the stay or get free breakfast. It is a hot breakfast so to speak, but really it was a cold burrito. I understand that due to covid that all hotels are limiting customer dining options, but I expect quality and a bit more care than was exhibited. I got my burrito to go and then opened it up and discarded the flour tortilla since I don't eat them. None of the others in my party opted for breakfast so I lost out on my points. Oh well, I should know better. read more

Tracy is a very disrespectful hotel worker because first she didn't give us a heads up that we was getting kicked out. She claimed that she stopped our hotel key at 12 o'clock when it was supposed to be a three day stay. As well as Gilman is attitude from the start she was not polite at all. We wanted to get another worker at the hotel to help us which we did not receive. Tracy needs to get fired and I want to get a complaint. I would not recommend this hotel to no one. It is very rude and inconsiderate and it was so uncaused for. read more

Stayed here in the past, very nice hotel. The prices are very reasonable. Its clean, the staff is really nice. The rooms are big, their like suites. They hve a store, but i suggest u dont buy from there super expensive. They also serve dinner, n breakfast and the dining area is open. Food is good tho. read more

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The staff were polite. However, upon arrival pool maintenance was being done for an unknown time, and I was not able to experience the pool, and that was the true reason why I drove in from Chicago second of all, we had an adjoining room that I did not ask for, and the people next to us were fairly loud, but not real loud, and we could hear every conversation including the TV through the door. Even though the door was closed, and I put a towel at the bottom of the Door , the gambling casino was OK not great but more importantly, I wasn't able to sleep at all because of the conversations occurring next-door to my room. I would not ever recommend this hotel to anybody and as far as the hotel staff goes they were OK. no problems with them but don't ever plan on going swimming there because of the bullshit that I received regarding that the hotel pool maintenance was occurring. read more

This hotel is a gem. The rooms are so much more spacious than your standard hotel room. It is quite reasonable to stay there with my family. On a recent trip we accidentally forgot some personal items. We are deeply grateful to the manager and his staff's persistence in locating the items and returning them to us--even paying for the shipping! The lobby is very welcoming and airy. Easy parking and easy access to Chicago and surrounding area. Nice views, especially at night. read more

Some Staff are rude (some are great) and are unfamiliar with Hilton policies. They also don't wear uniforms or name tags so perhaps it's just guests wandering behind the desk. Room reeked of marijuana at check in so looking forward to fighting them about an erroneous smoking charge. read more

I will start by saying I have stayed in almost every hotel in the Oak Brook area, as I come here for work often. I was pleasantly surprised, as some of the hotels in the area are older and *feel* older. NOT the case here. The rooms are spacious -- this may have been an Embassy Suites at one time. I absolutely loved the space I had in a normal standard King room. The room was clean, the bed very comfortable and the room well appointed. The bathroom was huge with a separate shower and tub. The hotel staff were all very nice, and the common areas well kept. They have a full bar and restaurant, gym and lovely atrium area. I did order room service one night and the food was surprisingly pretty good (but overpriced as most hotel food is) It is very close to the mall and tons of services along with the highway, so super convenient. read more

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This Hilton has THE WORST customer service from the front desk people to the general manager. I'm a diamond member and so is my sister. My whole family stayed here in several rooms for my mother's funeral. It was a stressful time for all of us and instead of showing compassion and providing good service, they simply made life difficult for us every time we had to deal with them (from check in to billing issues). There were too many unpleasant encounters with the various front desk people to share here. I also talked to the general manager and he was egotistical and non-helpful. The saying "A fish stinks from its head" surely applies here! One example I'll share is at check in, the receptionist would ignore me, pick up the phone and instead of asking the caller to hold, she would help them and leave me standing there unacknowledged. She would pick up calls after calls. This practice happened every time I was at the front desk, day or night. read more

My wife and I have stayed here for years, great bed and great breakfast. On our recent getaway, Bar was very busy and bartender needed more help. Other than that we had a great night. read more

I stayed here last year. I returned here again for the same annual conference. I really enjoyed my stay here last year. As a Hilton Honors Gold member I receive free Wi-Fi, I can choose my own room among available rooms and activate my digital key using my Hilton phone app. Using my Hilton phone app I was able to select the same king bed room 1015 as last year, which is an alcove corner suite room with windows on two sides of the suite. My first night was $154 and my second night was $174, inclusive of all taxes and fees. Parking my rental car here was free. I stopped by the front desk when I checked in and had a nice conversation with the hotel staff, who was also Polish. He lived in Krakow, where I visited last October. I always enjoy the complimentary breakfast here, because the morning staff here are so effective in serving our tables and breakfast is always good. The first morning I enjoyed a cheese omelet. The second morning I enjoyed two eggs sunny side up. Both were perfectly cooked. I was also able to check out from my room using my Hilton mobile app. I received my bill via email. I will continue to return here especially my room 1015 if it is available again. read more

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I must say I was pleasantly surprised by this hotel. This was due to the reasonable price. The accommodations were more than suitable and served their purpose. The grounds and interior were clean and well kept. Although they were practically at capacity, the staff was still courteous and kept attention to detail. The workout room was better than I've seen at a lot of hotels. I didn't do the pool, but the space was nice and they have adults only swim starting at 10PM. The check in/out process was painless. Heads up they do put a $100 hold on your card for incidentals. They also usually charge a $5 parking fee for your stay. In comparison to some of the other hotels in the area this is not bad at all. The room itself was spacious. I enjoyed the separation of the bedroom and the living area. The bathroom was also a nice size, but the shower was a little tight. A disclaimer: I did not eat any meals at their facilities so I cannot advise on those options. If you are in need of a nice place to lay your head while away and not hung up on resort amenities this is worth a shot. read more

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The staff were rude the overnight ones were all sleeping on the job, my suites weren't connected as the website portrayed the rooms were still dirty, rose petals in a sofa couch I was utterly disgusted. Ruined my daughter's 11th birthday. They offered free breakfast as accommodation I laughed. The prices do not match the experience. The rooms are ancient the carpet will turn you off as soon as you enter a suite. No patios included as the website said I just can't believe a Hilton is this low budget the nicest part of the hotel is the lobby you'll be fooled until you get to the suites it's a joke. Never will I ever stay at a Hilton or anything in relation. read more

Hilton Chicago/Oak Brook Suites - Disgusted - Hotels Near Me - Oakbrook Terrace, Illinois

Nice hotel. Great location. Friendly staff. All good! A/C in the rooms doesn't work for sh!t.

I booked a room mid April for a concert in June and showed up for them to tell me my reservation had been cancelled and that "we tried contacting you but no one picked up." It was more misleading that they kept sending emails giving me updates about my upcoming stay along with my confirmation number included, making it seem like I still had reservations. Really, I think they overbooked and sold my room since we didn't arrive until after the concert (1am) and all the surrounding hotels were sold out. read more

I stayed 2 nights on July 30th & 31st in the 1 bedroom suite with a king bed. The room and bathroom were a great size. The room decor is dated but the room was clean. There's a pool, gym, bar, and a small store. The staff was really nice. Ate breakfast at the hotel. It was $20 for the full buffet. The food was good, the eggs were great. Overall pleasant visit and will stay again. read more

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