1. Crockett Donald H DDS

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    Mineral, VA

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    Crockett Donald H DDS

    5.0 (1 review)

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    8 years ago

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    John J Andre, DDS

    John J Andre, DDS

    2.7(3 reviews)
    5.3 mi

    I went to Dr. Andre in February of 2020. I had a tooth ache. His receptionist assured me that he…read moreaccepted Medicare. Based on that, I made an appointment. During the appointment I pointed out where the pain was. Dr Andre's only comment was that "oh you don't want to do anything there. It can get very complicated". His assistant painted the tooth that appeared to be the source of the pain. It felt better and that was it until Dr Andre suggested that I had 4 cavities. Apparently, he saw them on the xrays. I found that difficult to imagine since I haven't had a cavity in lots of years. 4? He filled them and I went to the front desk. The receptionist said the bill was $562 and would I like her to file the claim with the insurance (Medicare and UHC)? I said yes and didn't hear anything more until I received an invoice for $1700+. I asked for the details and eventually got them. The cavities were then stated at $900+, and the Medicare was almost $400 for xrays and cleaning. They also showed $78 paid by Medicare. I wrote that I was told that the paint on the painful tooth was a trial, but bill for it anyway. They agreed to credit that charge. The paint fell off the next day. I then wrote that I would pay the bill with $25 per month until paid in full, but the office has yet to cash any of the checks and I have been notified to appear at a Warrant in Debt at a General District Court. This ain't over......

    The staff at this office is great, and the other dentists are okay, but Dr. Andre himself is…read moreterrible. Rude, rough, arrogant, insulting.

    Mineral Dental Care

    Mineral Dental Care

    4.0(8 reviews)
    0.0 mi

    Absolutely 5 Stars all the way. Over the years I have been treated by a plethora of dentist and…read morethis office has the absolute best I have ever seen.

    I feel compelled to share my experience because I believe patients and their families deserve to…read moreknow what to expect. I want to be clear that, in my experience, Dr. Arafa and his team are NOT the same as Dr. Mahmood and his team. I gave Mineral Dental Care another chance and unfortunately brought my 79-year-old mother there for dental care. After only one visit, she was presented with a treatment plan totaling $17,805, including dental implants and eight extractions. My mother is 79 years old and has diabetes, cardiovascular disease, kidney disease and high blood pressure. Given her age and medical history, I was extremely concerned that such an extensive treatment plan was presented after a single visit and questioned whether less invasive or alternative treatment options had been adequately considered. She was given an estimated out-of-pocket expense of approximately $10,000. While that is still a substantial amount of money, the difference between the total treatment cost and the estimated patient responsibility was significant and raised additional questions for us about the proposed treatment and costs. What was even more concerning was what happened after the appointment. My mother was recovering at home without the antibiotic that had been prescribed because the prescription was written incorrectly. The pharmacy contacted the dental office for clarification, but more than eight hours later, the issue had still not been resolved. There was also NO after-hours number available for us to call for assistance. This left me in an extremely difficult position, trying to care for my elderly mother at home while being unable to obtain medication that had been prescribed to her. For a patient her age with multiple underlying medical conditions, I find the lack of timely communication and after-hours support particularly troubling. Overall, I am deeply disappointed by this experience and by what I perceive as a lack of appropriate consideration for my mother's age, medical history, and individual needs. I have difficulty understanding why a more conservative or alternative care plan was not discussed with us, if one was medically appropriate. I am sharing this review because I believe patients should feel confident that their treatment options are being presented transparently and that their concerns will be addressed promptly; especially when caring for an elderly patient with significant health considerations. Unfortunately, based on this experience, I can no longer recommend or endorse Mineral Dental Care.

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    Crockett Donald H DDS - oralsurgeons - Updated September 2026

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