Fraudulent advertising as a centre of excellence. In reality they do not provide standard of care…read moreservices such as ventricular assist devices. Go somewhere else for cardiac care. At least one lawsuit in progress against one of their egotistical surgeons

I have to give this hospital a 5*, particularly after the way they looked after me following my…read moreheart attacks. Their professionalism, compassion, understanding and approach were second to none. Even as a fellow professional I felt special and cared for. The food was excellent, better than some hotels I've been in. Can recemmend this hospital 500%..more. AND They love giving you good news!!!!! Thank You

Veronia Greener GMC reg No 6028291 made a false claim on my records, namely that I was refusing…read moretreatment! I initially put it down to a typo and asked for it to be corrected in line with the GDPR and GMC guidelines that state records must be accurate an honest. The hospital refused. So a patient's word counts for nothing, if your title is Dr you can falsify patient records and your employer will support you. I find this so insane, Veronica's claim doesn't sound plausible, doesnt have a ring of truth and is just plain unbelievable. She and the hospital know they are putting my health at risk by denying me the care to which I am entitled. I wouldnt care if I wasnt forced to fund this charade; but we pay the salaries of the people who literally hate us and want us dead.

My impression after my experience here: They don't have common sense and don't really care about…read moretheir patients. Sat in the Emergency/Urgent care waiting area for four hours before I was told there is no treatment for my symptoms and just sent home. I told the receptionist I was there because I thought I had the flu. I told the healthcare professional that took my temperature and blood pressure that I was there because I thought I had the flu. Neither of them told me that they don't treat my symptoms. It wasn't until I saw a doctor after four hours of waiting that I was told there is nothing to be done about the flu. The doctor was rude, too. I told him I didn't go to class because I didn't want to get anyone sick. He said, "So you came here to get the doctor sick?" THE DOCTOR IS WHO YOU SEE WHEN YOU ARE SICK. THAT IS YOUR JOB. He asked what I ate that day and the judged what I had to eat that day, "It's pretty odd to be eating that" when I'm feeling this way (Ok, so I'll starve myself. Oh wait, already did that in the waiting room). I left with nothing to help me feel better and humiliated enough to want to kill myself :)

Splendid customer service with positive energy attitude. Appreciated the kindness heart Amenread more

When my mom fell and broke her hand while we were on vacation, we looked for just a walk-in urgent…read morecare clinic for her to go to, but found that they were inside the hospitals in England. We had a full day + a travel day left in our trip, so wanted to get it take care of as soon as possible. Unfortunately, St. Thomas was unable to help us due to their absolutely extreme and unacceptable wait times. We arrived around 8 PM and waited in an outdoor but tented queue for about 45 minutes before being checked in to the emergency room. Signage was not very clear, so we really weren't sure we were in the right place until we got to the front of the line. There were people in line with us with all types of absolutely terrible ailments, and a few that looked like they needed to be lying down, or at least sitting, but all wheelchairs were full. When we finally made it inside, a lovely nurse named Elle checked us in. She was fantastic and so helpful and friendly. She took some notes down, and offered medication if needed. We sat for about 20 more minutes before being called to another station where we told another person all the same things, and were sent down the hall to "urgent care" where they warned us it would be a 3-4 hour wait. And there we sat. And sat. And sat for about 3.5 hours - observing only 4 people being called back, having x-rays, and then coming back to the waiting room to sit. They made several announcements over the intercom during our visit asking people not to ask reception for a wait time update as it only hinders their ability to work through the line. I believe we only saw 2 people leave with, what appeared to be, a solution to their injury. After nearly 4 hours and absolutely no end in sight, we decided to call it quits, and try to wait and seek help when we returned to the States. Before we left, the receptionist had us go in and speak to the nurse practitioner on-duty who gave us some tips and a sling. She was lovely as well, and seemed sorry that she wasn't able to help us. I know that England's healthcare system plays a role in the terrible experience that we received here, but we sat in this waiting room for hours in hard plastic chairs (still with plastic walls separating them, by the way, making it impossible to talk to the person next to you), and the water jug was completely empty. The ER waiting room had vending machines, so I ended up going back there at one point to get a drink, but my goodness, they aren't even providing the bare minimum here. My mom was in a lot of pain, but there were people here with all sorts of wounds, waiting all night just for a few stitches. After returning home to the US, my mom was able to visit an urgent care and only wait about 15 minutes to see a doctor. She's all squared away now (or on the way to it, at least) but this is such an extremely terrible way to do things as she was in a lot of pain for days.

Luckily, for me, this is the first time I have needed to visit A & E of this hospital after an…read more'episode'. On arrival by ambulance I was immediately taken to triage and passed through the various departments with total efficiency. I say efficiency but this doesn't lose the fact that there was a lot of joking banter and friendliness with the total professionalism of all the staff. I cannot speak highly enough of all the nurses and doctors in A & E. Thank you guys for making this traumatic experience a lot easier to accept.

999 brought an ambulance with two amazing young medics to our door who spent considerable time over…read moreblood tests and ECG, liaising with central over unusual features, then took me to the hospital, returning once (not too far luckily) because I had left home with my disabled wife's phone. I was quickly allocated a bed and assured I was well away from Covid area. Seen by several nurses and doctors including a CAT scan and allowed to go home after maybe 6 hrs max. Everyone so pleasant, efficient whilst remaining friendly and approachable, explaining all procedures in advance, and appearing to be one happy high efficiency team all working as one.

Listen. I don't…read morecare what anybody says about this hospital...it's a yes for me. I'm currently in London with a group, and one of the individuals desperately needed medical care. Urgent care would've cost us $150 USD, but I took the person to the emergency room, and in less than two hours we had the prescriptions we needed ... For free. I cannot be mad at a national medical system that allows anyone and everyone in need of medical help to go to a place where there are medical professionals who will actually help them...for free. You can feel any kind of way you want to about the UK, but you may not hate on their national medical system. If this was the States, they would have either NOT seen you without insurance, or you would have gotten a bill for thousands of dollars. Thousands. This was $0. ZERO 'effin dollars. Kudos, NHS.

Went here as a tourist mainly to see the Lindo Wing steps where the royals step out to introduce a…read morenew baby to the public. Because of construction, what should've been a straightforward shot from Paddington Station became a meandering lost walk through the piss smelling side streets and alleys, but thanks to CityMapper, we eventually found it. The architecture is nice, but if you didn't know the significance of the spot, you could easily pass it without much thought. When we went, the door was partially open, so we could take a peek inside which was just a typical waiting area with seating. Finding our way back out was much easier since instead of bothering with the side streets, we went out to the main road and made our way back to Paddington Station a few minutes away.

Really bad toxic smell coming from the air vents today. I hope it gets sorted soon. Thanks.read more

This is an excellent, well established private hospital providing first class medical treatments…read moreand care for both in and out patients. A number of members of my family have utilized the services of this hospital, and they have all found the nursing staff to be very caring, helpful and professional, and the facilities state of the art. There is also a small cafe near to the entrance reception.

I was seen at the Urgent Care Facility. Nearly two weeks later, I have not received a statement…read morethat I can submit to insurance because they are "upgrading their IT system." Have been waiting on hold for an hour today and counting. I paid hundreds of pounds for the visit and I cannot submit for reimbursement. Not really acceptable, is it.

Absolutely wonderful efficient service. I took a tumble on Oxford Street and hurt my arm. Less than…read morean hour start to finish, includin X-ray and being fitted with a sling. Great referral from the Savoy Hotel concierge.

Clinical Fellow in Gynaecology Dr Dong Li, was only a Master student in Shanghai, China in 2017,…read moreis permitted at the UCHL to scan women and advice patients without a senior gynaecologist being in the room. Dr Dong Li should not be allowed to see patients without a senior doctor and it should not matter how busy everyone at the hospital is. He is intellectually not equipped to hold a consultation with a patient. Lacks emotional intelligence also. "My love" is not how to address a patient in a conversation. I have left the Hospital outraged about his dismissive from of advising me as a patient, not to forget to mention that he gave me a cancer scare. Before mis-diagnosing a fibroid as cancer... might be worth asking the patient if she has experience undesired, rapid weight loss.?! I regret having seen him and can say for sure, my therapy plan or outcome would have been different, have I seen a different doctor.

I accompanied my friend here one Saturday night a couple of years ago. We waited in the A&E room…read morefor ages during which time a drunk couple walked in, the guy with a bloody hand and a girl all dressed up for the night with blood pouring down her face screaming that she couldn't see. It was as you would expect of an A&E room I guess extremely dramatic. I felt like I was in a soap. It was midnight before friend was seen to but the staff were quite nice to her when they did see her and wrote her a prescription. I had almost fallen asleep before she came out.

The new Queen Marys hospital was built to replace the old one next to it where my son was born…read more22yrs ago (gosh that makes me feel old lol). It has been in use a few years now & is a nice modern structure all shiny & new with lots of glass. There is a car park next to it with easy access to the hospital via ramps & covered walkways, no stairs so easy for wheelchairs. The inside is nicely decorated, clean & shiny & all the toilets are lovely & clean. There are cafes, coffee shops, various drinks & food machines & lots of free water dispensers everywhere. It is very child friendly with a kids play area in most departments. There are lots of friendly staff around if you need help or directions.

Queen Mary's Hospital is part of St George's Health Trust. In its basement is the Specialist…read moreMobility Service, which includes not only a gym but also a number of associated Clinic offering fitting of various mobility aids, and other services including a Gait Lab and Clinic offering specialist medical services. As of 2017, St George's Health Trust together with Queen Mary's are in Special Measures, which explains the withholding of the fifth star.

All credit to the MFU Dept, who assessed, advised and gave me excellent treatment. Top marks for…read moretheir attention and service. There may be criticisms of this hospital, but the attitude, care, understanding and help I witnessed whilst waiting to be seen was outstanding. Future patients should not be put off by such reviews. Than you MFU, and ALL staff

MATERNITY: Having given birth to my first 2 children in the US - where everything is covered by…read moreHealth Insurance and you get to control most things about your birth experience (because you're paying), I'll admit it was with some trepidation that I undertook the NHS version of obstetrics. However, having been put off by Queen Alexandra's Hospital in Portsmouth by their lack of physical tour (you have to get by with a substandard YouTube video), and also feedback from others that it was a busy hospital and somewhat akin to a sausage machine (I had one story of someone being in and out in 12 hours - and they didn't necessarily want to be processed so quickly), I decided to opt for Chichester. It was the right choice - indeed quieter, albeit a bit older looking, but still fit for purpose. This maternity ward is very well run, the midwife was very good and I got the epidural that I wanted (needed!) for my third baby. I would definitely recommend this hospital to any nervous mums. Getting the tour and having a chance to ask questions and familiarize oneself with the layout was really helpful in orientating me to the NHS way and allaying any fears/answering questions. My only pick up point was infant security. As I left the hospital the receptionist let me swan out - no outgoing checks, no bracelet checking, no escort to the door, nothing. It made me wonder what the protocol was should there be an attempted baby theft...