Got a lot of my furniture here years ago. Good selection and reasonable prices, went back recently…read morein need of new furniture and you can only go in w: appt. Also wanted to sell my old furniture (I actually bought there years ago) and they weren't taking it, Sorry they've become so selective.

Had a great experience working with Gavin. Excellent customer service and got top shelf,…read morepersonalized support in purchasing a beautiful danish teak dresser. The price was honest. Thank you!

Mixed feelings about this place. Visited recently and found a wonderful lady at the checkout who…read morewas courteous, professional and patient when navigating the coupon discounts offered. Seems signing up for emails gets you 20% but they already offer 15% to anyone in store, but you cannot combine the two so that means you only got 5% for offering up your personal information and allowing them to pepper you with their marketing baloney. OK. At least the great lady at the checkout made up for that gaffe by corporate. Next, felt the general store quality had improved. Good. Wanted to buy more there but the prices were higher than elsewhere. Noted. Did find a few things. Next, tried to exchange a defective item (pillow) less than a week later. It developed a hole in a seam. Talked to a younger manager, who pushed a lot of questions at me suggesting it was my fault the seam had failed. NOT GOOD. Patiently endured her questions. Then she told me there could be no exchange without a receipt. Told her my charge would be in the system. Not good enough. (WHAT?) Offered to show her the charge recpt in my VISA app. Not good enough. Turns out the pillow I saw there during my original visit was too expensive anyway and I had decided to purchase elsewhere. I purchased it at Wal Mart, so I did not need to exchange it at World Market after all. OF COURSE WAL MART TOOK IT BACK ON EXCHANGE HAPPILY WITH NO QUESTIONS OR ISSUES - and it cost me half of what World Market wanted for the pillow!!! Word to the wise. Don't shop with World Market if they cannot support you after the sale, no matter how nice the sales clerks are at the time of purchase. Who needs the extra cost and hassle?

I wanted to like this place so bad here in bend but it's just not possible. Gave it 3 attempts…read morethroughout the year with months in between going in. 1st attempt I had someone follow me around the store didn't leave with anything because it was obvious I was being monitored. 2nd attempt I found items I actually wanted to buy but didn't but then due to being monitored again so I left them, 3rd attempt I was monitoring again so I sat down on a couch just to test it out and sure enough the staff was watching and this time it was multiple so I left my items and walked out. Security actually came out a little after I left and he did a perimeter walk and that was my final attempt and the world market here in bend. Thought Redmond was like this, guess I was wrong...

I came to the store totally exhausted from a move and long day of shopping. I needed 2 beds and…read morePRONTO! Chris was honest on the phone when I called for general pricing ranges, so much so that I drove out of another bed store's parking lot and went to Bed Mart. Chris was AMAZING! He knew his beds, was fast and efficient and did not try to upsell me at all. He was honestly one of the most pleasant and well-informed in his product info as I have ever experienced. I highly recommend this store due to his service. Thank you Chris!

Chris was awesome, and very helpful during our mattress search. He is enjoyable to work with, very…read moreknowledgeable, and very patient when old people can't make up their mind After shopping all of the stores in our area we came back and made the top-of-line purchase from Chris at BedMart.

Such a pleasure working with Furnish. Their professionalism was superior and the lines of furniture…read morethey carry are top notch. Delivery and set up were excellent!

We bought many pieces from Furnish. The owners are wonderful to work with. We furnished our great…read moreroom including a couch from American Leather, chairs, tables, area rug, king bed and night stands. If they didn't have the item in the store they showed us pictures in the catalog. The owners even came to our home to help set up the furniture. Not just deliver it. Love this store!

I have been into this store many times to browse and shop over the last 5 years. I purchased a bed…read moreside table on one occasion and 8 dining chairs on another occasion. The dining chairs arrived with the wrong color leather seat... apparently the leather option I selected from their samples was no longer available so instead of letting me know they just went ahead with a different color. After a few months of waiting for my order, I decided not to mess with it and keep what they sent. There was no other good option. More recently I was nearing an order on a bedroom furniture set. I had spoken with them a number of times over a couple of years but did not pull the trigger because I was not 100% sure - particularly since the purchase was going to be $12-14k. When I finally settled in on the items for purchase, they wrote me up a quote for me to bring home to review with my husband. They had written up one or two similar quotes previously, but pricing was constantly changing and I had not yet decided on a specific wood/stain. After I received the quote and a wood sample, I left the store only to return a minute later to ask a question. Hugh and his co-worker were not aware that I was in the store, at which point I heard them bashing me - about how I go in there all the time, don't make up my mind, etc. It went on for a few minutes and I left before they finished talking about me. WTH - I guess that I used up so much of their "valuable time" I deserved it (note - store was always empty). The next day I returned the wood sample, letting Hugh know why I would not be shopping there any longer. He was speechless.

Beautiful furniture! It took 4 months to get it. Delivery team was exceptional! Highly recommend…read morefor quality furniture reasonably priced for the quality.

BOTTOM LNE:: Apparently, in THIS economy, decision makers for this retailer think lackluster…read moreattention to customers and awkward store access is a good idea. We wondered how they came to that conclusion as we walked out of Mattress Gallery and took our checkbook to visit their competitors. I'm more inclined to ignore the one star worthy vendor rather than invest the time to write a review. But when something is bad enough that I feel compelled to give other Yeeps a "heads up", it becomes worth the time to do the review. So here goes. HERE'S THE WAY TO ALIENATE POTENTIAL BUYERS IF YOU'RE RUNNING A MATTRESS STORE: Just follow the Mattress Gallery's step by step example: 1. Toss a couple of box springs on the pavement outside the store and stand a mattress crumpled on it's side between a bike rack and the building. This will set the customers' first impression and make them wonder how the rest of the inventory gets treated. 2. Make sure there are so many reclining chairs right inside the front door as to present an obstacle course, both physically and visually, to customers coming in. 3. Follow that up by having the mattress inventory so tightly spaced that it creates a sense of "stay away" rather than "come try me out". 4. Make sure the single sales person doesn't acknowledge arriving customers with "Thanks for coming in - I'll be with you in a moment", but simply ignores them while he places a couple of phone calls. 5. Make sure you do not have names of mattress styles or features easily labeled for customers to look at so they can sort out for themselves what might be in their interest category as they wander about waiting on the single sales person. 6. When the sales person eventually "catches up" with the buying customers, be sure he is overly familiar "Hi kids! Whatareya lookin' for?" 7. When another customer arrives, make sure the sales person simply walks away from the potential buyers. No "excuse me a moment,..." but simply walks away and then engages in an extended conversation about a mattress the other guy's wife looked at last week. Leaving the previous customers "stranded". 8. When the "stranded" customers say to each other "We're done here" and head for the exit, send the sales person right behind them to ask "So how'd it go? See anything that would work for ya?" (Seriously.) Then you'll be sure to have your potential customers spend their money with your competitors, at places like Mattress Factory and Bed Mart where they'll get good quality customer care from well informed sales staff as well as easy access to well organized and maintained showrooms.

Once they get your money they they absolutely do not care about you any longer. I spent $2,000 on a…read moreTempurPedic mattress, it has collapsed in the center, I went back to talk to them four times for warranty help. The last time I was in there Crystal the saleswoman at Wilson's, got up from the table when we were talking and said I have a customer, I have to go. My advice to you do not buy here.

I can't remember her name exactly (Anna, Andrea, Annmarie something like that) but I was not…read moreimpressed at all. The way she spoke to my wife and I was super condescending and fake, she just seemed annoyed if anything and was even talking down to her employees. H The person who did show great service though was the taller gentleman (bad with names here, I know his name started with an M and he was wearing this awesome looking coat). He did a great job showing us around and answering the questions we had. The place was a bit out of our price range, but we had a blast with him showing us around

Morgan called to let me know the sectional couch is ready for pick-up. Yahooooo. We had a great…read moreconversation. Like we've been friends for years. Aka the best customer service EVER! Time to give Morgan a raise or at least a paid trip to the coast. Cheers, Kelly Lawson

Rob designed and built custom cabinets for an entertainment center in our family room. The…read morecabinets are beautiful, and I especially appreciate his attention to detail. Rob first installed the cabinets, tested a trim molding that day that didn't sit flush against the wall and then a day later returned with another molding that looks fantastic. We are very pleased and will definitely use RTM again for any cabinetry work. Thanks, Rob!