Amazing place! Alana was amazing at helping pick the perfect engagement ring and wedding bands for…read moremy fiancé and I! She answered all our questions and showed she genuinely cared about us! Billy also gave us an amazing veteran discount! Highly recommend this place to others!

We went in to the store in late April with 2 missions - sell some pieces, and repair and enlarge my…read morewedding rings. They appraised my pieces with a very fair price, and took my rings with clear plans for these precious heirlooms. Then life intervened - I had a fall, and then surgery on my knee. The folks in the jewelry store were so patient! I limped into the store again on the 7th of May. My rings were so beautifully repaired, they took my breath away! I feel so fortunate that after almost 3 years, I get to wear them again. And we struck a very acceptable deal for the items I sold. Honest, professional, friendly. This family-owned shop will have my jewelry business from now on. I can't recommend them highly enough!

I had such a wonderful experience working with Megi at LaGravinese Jewelers -- I honestly can't…read morethank her enough. I reached out with a very last-minute request to have a custom ring made for my wedding, and from the very first phone call, Megi was warm, kind, and incredibly reassuring. She immediately understood what I was hoping for and didn't hesitate to take on the challenge, even though the timeline was really tight. What stood out the most was how thoughtful and genuinely caring she was throughout the entire process. She communicated clearly, kept me in the loop every step of the way, and made sure all the details were exactly what I wanted. She never made me feel like I was a burden or asking too much even though I know the turnaround time was no small task. The rings were not only beautifully made but were finished and finished and shipped so quickly that they arrived in time without any stress on my end. When I opened the box, I was blown away. She had wrapped them beautifully and had even placed a gift bag and tissue paper in there so I can give it to my sister on my wedding day. It was perfect!!!! Knowing how much care went into making it -- especially under the pressure of a short deadline -- made it all the more meaningful. Megi truly went above and beyond, and I could feel how much she cared about making this gift special. It's rare to find someone who's both incredibly professional and so kind-hearted. I'm so grateful to her and the LaGravinese team for making something both my sister and I will cherish for the rest of my life. I live in Florida and will forever use them my jeweler for this very reason!! If you're thinking of working with them, especially on something custom or meaningful, please don't hesitate. You'll be in the best hands!

I have purchased jewelry in the past and been happy but recently took a necklace in to have some…read morecharms added and was not happy with the service, I think this business has gone downhill Took 2 weeks to do the job and it was incorrect- charms on wrong links despite careful instruction. They said they would redo it asap but when I went in on the specified date it wasn't ready. So, finally they got it right and charged me $75 to attach 2 charms. Im disappointed because they didn't seem to care that they botched it and took a while to make it right. Had they apologized and knocked 20 bucks off the price I would leave a much better review No more jewelry repairs for me at this place, not feeling the vibe I want from a family business

They're charging $200 a gram, not at all worth it when gold value fluctuates. My fiancé went in…read morehere to get me a chain to go with a Virgin Mary pendant he'd gotten me in the city, guy charged him 1400 for a BABY rope chain. 17 inches, around 6 grams. He was just excited to surprise me and took the price, but I wouldn't have let him had I been there. I'd return it if I could because he paid cash but, not possible. Wouldn't recommend this place.

A full service jewelry store with quality jewels and jewelry. Jewelry is beautifully displayed and…read moreshowing a wide variety of necklaces, bracelets and rings. It's a beautiful store and you'll notice immediately that the jeweler takes excellent care of his stock. The proprietor is knowledgeable and skilled and honest. That is very important because you are spending big bucks and often jewelry bought is for a loved one. So you want the best! This store offers the best. The jeweler is a very nice person and welcomes all people without a hint of an unpleasant attitude even if you don't buy something. I believe in supporting neighborhood businesses but only if it's earned. The owner of Crosby Jewelry has earned my respect and money.

This family owned business is truly wonderful! It's the only place I would consider taking family…read morejewelry for maintenance and repairs. Julianna should get an A+ for customer service today. She put new batteries in my watches and inspected and cleaned my most treasured possession. I also highly recommend La Gravinese for the most amazing jewelry creations. You'll see me there again very soon doing some Holiday shopping. I posted a couple of my favorites!!!!!

They helped me select a beautiful man-made diamond for my lost stone from my engagement ring (35…read moreyears old ring). It's stunning!! Professional, extraordinarily helpful and a pleasure to deal with a family business that has such beautiful jewelry that they create. My new jewelers!!

A number of years ago I came to this store to replicate my gold chain and star of David to give to…read moremy son as a gift. They did an amazing job. They also changed the Clasps on both chains to make them more secure. I was thrilled with the support, the service and the product. I recently went in to have them fix something and ROBERT HOUGH helped me as a walk-in and I left 10 minutes later. Problem solved with excellent service. I highly recommend this store.

This is the second commissioned design that I have collaborated with Kit on and she has exceeded…read moreexpectations. The photos do not do the sparkle and brightness of the garnet justice. Perfect mommy day gift for a January momma.

I really held back from writing a bad review, but after everything I went through, I feel like I…read morehave to share my experience. I bought a gold chain from this jeweler, and within six months it broke on me more than five times. Every time, I brought it back to the same place that sold it to me. At first they repaired it, but then they started charging me and blaming me for the chain breaking--even when it snapped in the same or similar spots. When I asked about swapping it for a different chain, the owner offered to buy it back for less than half of what I paid, using the repairs they did as the excuse. Not only did they refuse to continue repairing it, they tried to convince me it was my fault and expected me to pay for every fix. They didn't offer a replacement, a fair solution, or even take accountability for selling a faulty chain. The last time I went in, the chain had just broken again and only needed a simple solder. I was quoted over $40. I walked out disappointed. I really thought this was an honest, trustworthy place, but instead I felt misled and taken advantage of. Since then, I found a new jeweler, inside a furniture store in Getty Square, of all places and they repaired my chain once. It's been at least six months and it hasn't broken again. The whole situation still bothers me enough that I finally decided to write this review. My experience was genuinely terrible, and I don't want anyone else going through the same thing.

Needed a watch battery replaced, so dropped off watch at end of May. Called two weeks later; no…read moreanswer just an answering machine. Left one message, then another and finally a third. Finally got a callback from someone who thought he had just talked to me and cleared everything up. No! I called back a few more times and left messages with no response, then got fed up and went back to the store. It turned out the battery had been replaced THE VERY NEXT DAY, though no one had called to tell me. The women in the shop were puzzled -- apparently no one ever answers the office phone. (It might have been the owner's personal cellphone, which is ridiculous to use as a business phone.) The work was fine but I cannot recommend a place with such lackadaisical customer service.

I came to these folks because they are nearby and I needed several things fixed- I wanted my gold…read moreplated chain fixed as a link broke, a watch battery replaced, and most importantly a pet pendant containing a beloved dog's ashes resized (the chain part). Everything came back perfect. All adjustments were done to specification, and they were smart enough to adjust the length of my bracelet from both sides instead of just from one like I had asked, which keeps the pendant more centered. I also noticed my gold plated chain came back even more shiny and gold so I don't know if it was re-plated or just polished and cleaned but I love it. Great job! And I believe I spent only about a $100 for all three things which was extremely worth it. Turnaround was about a week and they had a good process to set up the pickup to ensure no one can just take your jewelry.

the worst customer service, actually there is no service. i…read moretried the chat, i get the same message everytime i wrote something, "we will get back to tuou in a few" they never got back, i tried to start an order to a repair, for a swatch watch, i email them because the instructions are very limited to start an order and confusing, i enter the brand and the model, i got an email, asking for a picture of my watch, iemailed it, they asked the same thing twice, then again, how annoying, i do not recomemned this company, i'm in palm beach florida i would have to take the risk of hipping my watch, not knowing if they ever going to respond, they do not answer the phone either. i found a local store, i have an appoinment i will deal with a real person, forget this company, they are horrrible

Update... after loosing 60lbs all my rings were falling off. Both my wedding and engagement ring…read morewere custom made for me and very detailed. Dana was happy to resize them, cutting the platinum and never once loosing the detail. They also gave me back the "scrap metal" and nothing was lost. OH! and work was done in two days. There work continues to be above the standard, and they are always kind and helpful, be it a big job or a little job. Those that don't have a good experience should speak to Dana she will always fix an issues and "do the right thing" as will Richie and Sal the owners. Never a bad day at D'Errico!

Very helpful, friendly, and they have a great selection. Overall great experience. Had my rings…read morecleaned and re-shaped and purchased a pair of earrings.

I had a pair of pearl earrings that I really cherish, but one of the posts had come off. I wasn't…read moresure where I could trust someone to repair them and was even considering taking them to Korea to have them fixed. A friend recommended Kim's Fine Jewelry, and I'm so glad I went! They repaired the earring beautifully in about 15 minutes, and it only cost $20. The workmanship was excellent, the price was very reasonable, and the service was quick and professional. Such a hidden gem in Midtown! I'll definitely come back for any future jewelry repairs. Highly recommend!

I came to Kim's Jewelry to get ring resized. I was able to call in advance to get an understanding…read moreof what would be entailed, how much time it would take and getting a quote. I showed up on a Saturday morning and was immediately helped. The staff was super friendly, and able to find the right size for my ring while also taking into account finger size fluctuations. The whole resizing, rhodium dipping experience took about and hour. The store is on the second floor of a building which has elevator access. Everyone was super nice and I'm so happy the ring fits and looks brand new. I will definitely be returning for other jewelry needs!