Went to return a dead plant. I bought it a few weeks ago and tossed the plastic pot it came in …read more The manager gave me a hard time because he said that needed that pot to make the return . Really??? So you find it odd that a customer would replace the cheap pot and place the plant in a nicer one and just hold onto the garbage pot it came in. He was not going to let it go, so I said" fine, but ll be documenting this lack of customer service online. At that point, he said I could exchange it. I went to look and got some other kind of plant. The cashier then said to said manager " shouldn't she have to get the same kind of plant? " I was totally taken aback by the rudeness of the employees there. He ultimately allowed me to get the plant I selected. It will be a long time if ever , before I them give them any business.

Great variety of flowers! Greater than 10 greenhouses full of different kinds of flowers! The only…read morething they didn't have was succulents which is what I was looking for! I will definitely go back when I need other types of foliage!

Wonderful, knowledgeable staff and great selection! Love their focus on native plants.read more

Ridiculous prices, poor selection of perennials, and half of them looked like they were dying. Go…read moreto Bauman's in Webster. I was not there for an annual sale, I grow perennials. Which were in sorry shape..

Lots of plants for gardening. I came here on Saturday and it…read morewas somewhat busy. Front parking lot was almost full. They also have a side parking lot, just a tiny bit farther. They have large variety of plants and tree for outdoor and some for indoor, and supplies for gardening. I won't say they have the cheapest price but also not the highest compared to other nurseries. Staffs are friendly and always asks if I need help

I always leave with a haul when I come here to fill up my gardens in the spring! There's a pretty…read morelarge selection of both annuals and perennials. Everything I've bought has grown great and takes really well. My perennials have always come back as expected.

Spent half an hour today at about 2:00, picking out plants, signs all said 25% off. Got to the…read moreregister to pay and order two bags of manure. I was told the plant sale was only for "members" and when I went to have the manure loaded in my car, I was told it was out of stock. Back to the register to get a refund, where the clerk had the nerve to ask me to wait as my transaction would take too long. I have NEVER had a pleasant experience at this location. The Palmyra store is much better.

They do not stand behind their nursery plants. Last year, we purchased two Yankee Doodle lilac…read moreplants which are dark purple flowers but when it flowered this spring, it had white flowers. Not at all the look we planned for this garden. They refused to refund or replace the plants because they said the incorrect label was the fault of their supplier. A reputable company would have made it right with THEIR customer and dealt with their supplier separately. Very poor management and total lack of customer service. A waste of $80 for us and will never shop there again. BEWARE...YOU MAY NOT GET WHAT YOU PAY FOR!

Plant paradise! I was in awe when I walked into this shop. Beautifully displayed plants adorn…read moreevery corner of the small shop. The staff was friendly and showed me the easy plants as I don't have a green thumb. The prices seemed reasonable. It's right on the Main Street in town. You can still get there by foot even through the construction.

A great unique plant boutique in the Village of Fairport. The owner, Selena, is so knowledgeable…read moreabout plants and the proper way to care for them! She even has classes after hours . She has the most unique plants,

Happy with the birthday arrangement I ordered earlier this week. It came as advertised and similar…read moreto the online photos. Ordering online was a breeze and user friendly. Price point was good and more reasonable than most flower shops in the city. The one thing is that the shop itself is a little difficult to find for the first time in a big plaza. It's located near the side entrance behind the piano store.

Flowers were delivered. If there is any need to communicate or discuss an order, this can become a…read morechallenge. Adequate.

Stopped in Friday at lunchtime, place was quiet, smaller greenhouse and garden center but still a…read moregreat selection. Bridget working the desk directed me to the annuals I needed, a little pricey, but saved a lot of time going to Lowes, or Garden Factory so worth it my book. Easy in and out off Clover, plants look healthy so will definitely be back for annuals next Spring, thanks so much.

I would give no stars if I could. At first it looked like a great garden store with a wide variety…read moreof plants, most of which were very expensive for what they were, but that's beside the point. I purchased a small lemon tree ( for $75!!) only to take a closer look after taking it home and it being infested with spider mites!CHECK YOUR PLANTS! I was so disappointed to find such a big problem in such an expensive plant from a proper nursery like this. I also find it kind of funny how they are selling the treatments for these pests at 3X the price of other stores. When I was cashing out, the women, (I think it was the owner but I'm not positive) was very snarky and doubting my ability to take care of it, i doubt they have healthy plants in that place. They all look great from a far but look close and you'll probably find bugs. You're better off going to Lowe's.

Just about everything here was wrong. The only shining light was the cashier who smiled and…read morewelcomed me, Linda. Downhill from there: 1. I could not find the item that I needed. It took a crazy long period for me to walk around, hoping to find one. 2. When I finally found someone he said it wasn't his department so he couldn't help me. He did however call someone over to that area for me (okay I guess this was the 2nd good thing that happened) 3. While I was waiting I checked for the item online. The app said there should be over 20 still in stock. There were none. I could go on and on but I simply don't have the time. I think you get the gist. Oh, and the cashiers just stand around the middle of the checkout (where the carts are) absolutely cackling and ignoring me as I left. Will go to Meyers next time.

I have been going to this Home Depot on Panorama Trail for years. It's my favorite Home Depot in…read moretown. Yes, sometimes things could be very busy or take longer time than expected to figure out any issues but in general I prefer to go to this Home Depot than any other one in Rochester. My favorite staff there are Fatma, Albert and Josh (from appliances). Too bad Josh left Home Depot, he was the one who figured anything and everything out in the computer system when it comes to sales, exchange, refunds and returns, in general. I'm sure his replacement is also great but I haven't experienced that, yet. I'll keep shopping here. If you know that you need an assistance from a staff member then make sure to go during the week M-F between 8am to 5pm to be able to get their best help. Yes they open from 6am but not all staff are there at 6am.