Highly don't recommend. They were super late to take me in to my 2pm appointment. They then tried to UPSELL my standard cleaning appointment - I declined and the receptionist stated the doctor would "lose her license" if I didn't do what was recommended. I said I'll sign an AMA then... I just want a standard cleaning......... they were charging me $95 which of what my insurance would not cover with the EXTRA cleaning they wanted to do... why can't I just get a standard cleaning? Seems they're just money hungry. I asked to reschedule and have them figure it out with my insurance because I can't pay that. They then proceeded to send me my x-rays and fire me as a client (my first time coming there mind you). So, you fired me as a client because I refused to pay an extra $95 for a service I did not even book. I just wanted a cleaning :) Thanks for nothing ! read more

Do not go here ever! The receptionist was very rude and speaking with her on the phone. She told me she forwarded my preapproval paperwork to my insurance company. That was over nine days ago. My insurance company never received anything from their office. When I called back to the dental office, they never picked up. I've been trying all day long, calling them, and they are not answering the phone. Very unprofessional, downright pathetic. Don't go here. Trust me go somewhere else. !!!! read more

Worst ever , my wife and did not even wait on Dentist dirty place ,bad vibes , very rude people working up front .. we run out before even seeing the Dentist .. read more

Staff was nice. Tools were rusty and dirty looking which they changed on request, He had to look at each bag to pick one that was the cleanest this is a medical office? the pic shows how they had the instruments waiting for X-rays of my mouth super unhygienic and when I left it's exactly how it was for someone else I don't even know if they cleaned it as there was already spots on the instruments. No proper film over machinery but this flimsy blue tape owners need to update and hire cleaners asap, the cherry on top is they were trying to charge a co pay for a cleaning that insurance covers 100% every 6 months not even the first review that mentions this being done illegal much? read more

Cross County Dental - the pic shows how they had the instruments waiting for X-rays of my mouth and when I left it's exactly how it was for someone else - Pediatric Dentists Near Me - West Palm Beach, Florida

Customer service is horrible, they all about the money. the insurance lady is nasty they always act like they too busy to help patient never again read more

Why is this place still open? Practically everyone on the planet has had a horrible negative experience including me. I made an appointment only to show up and the place was closed and trust me. I don't enjoy wasting my time and I didn't get it wrong. They gave me an appointment for an hour that was closed, the girl gave me the wrong time. This is the most disgusting unprofessional despicable place that I've ever seen and I can't understand why or how it's still open illegal things that are going on here are absolutely despicable. Besides the low-grade quality of care if you want to even call it that. read more

This dentist office is the worst , the receptionist has the worst attitude and the worst red wig I have ever seen. The dentist name Mauricio Antenaza , made me felt rush , unimportant, disrespected, and belittled me. He didn't want to answer any of my questions about the information he provided me with so little details .i just needed a clear understanding he seen me for about 5 mins , while im in the chair and he is talking to me to he takes out his cell phone and start texting like what im saying is in important. It was so rude and distasteful for a professional, your client should be your main focus make me feel comfortable he didn't explain anything to me read more

It took them 4 times to get my crowns right. And wanted to charge me 350 for an extraction. So I went to another dentist and the same insurance that cross county dental took I got it done free at the other dentist then, I had my fillings done and was char6and and u can't tell. I asked for some kind of kick back for the inconvenience the said it's corporate. Then I find out that the office I went to was headquarters. Go figure Sincerely pissed off read more

I have been sitting in the waiting room for 1 full hour with my child. I have had to go up to the desk and continuously ask how much longer. I'm so fed up with this dentist and def would not recommend my worst enemy to this establishment. I have had not so great experiences here but today is by far the worst I have ever been through! read more

This people are Gold diggers and money hungry immigrants when you come with your insurance which covers your cleaning they charge $95 dollars claiming the doctor want you to get this cleaning although you want a BASIC CLEAN then they for a filling they told me my insurance only covers $30 dollars and I had to pay the rest for one filling. These immigrants speak Spanish so no one can hear and understand what they are saying. They never answer calls if you look below look how much these MF charge me for just a filling the out the wrong size so I will pay more they only sever there people which is SPAINISH and Guatemala people that's all you see come him half of y'all non English speaking people are working without a license your office is at a 2.1 rating how fun v a la mierda under paid money hungry people read more

Cross County Dental - Pediatric Dentists Near Me - West Palm Beach, Florida

I WILL BE CALLING MY ATTORNEY ABOUT THESE HORRIBLE PEOPLE. We tried them 10 years ago and they have gotten worse. The most unprofessional dental experience I and my husband have ever experienced. They did not even know how to do our ex rays correctly. This happen to my husband years ago and now me. And the Dentist is RUDE RUDE RUDE!!! And his staff knows he is... read more

No stars for this place I've never experienced this type of service at any dentist but here they are not here to care for the patient they are here to care for their pockets because there's no way $95 dollars for cleaning. When your insurance is Medicaid and there's no age range for any deductible being charged for a cleaning. This is so sickening to know when your seeking out to come and have your cleaning and other issues checked and all they do is X-rays on your first visit and then they tell you that they will call you due to insurance verification is the worst service every DO NOT RECOMMEND TO ANY ONE!!!!! read more

They deserve zero stars. Worst dental place ever. They refuse to do basic dental cleanings. They tell you they do not take your insurance for cleanings. This is BS!!!!! The dentist does not do a proper exam. He just tells you to open he looks and that is it. I have 2 chipped teeth and he tells me my mouth was fine. He looked like he just got out of diapers. The staff was rude, the dentist was horrible. DO NOT GO HERE IF YOU VALURE YOUR TEETH!!!!!!!!!!!!!!!!!!!! Worst place ever. Very unprofessional!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Well, I was looking to join this dental group and called to ask some questions. Just like many reviews state "they never answer the phone". I left a message and am still waiting for a call back....22 hours later! Glad I am able to read many of these reviews and WILL NOT be choosing them. Thanks fellow Yelpers! read more

Do not go here. my daughter was referred to seeing an adult dentist due to 3 root canal she needed. Her dad took her to the visit and of course didn't ask much questions just went with what they told him, that they will referred her to a specialist to do the root canal then she will need come back for temporary crown till they get approval from the insurance for permanent and that we will have to pay $300 per tooth because the temporary crown was not covered under dentaquest so I have to pay out of pocket $900. I found this to be odd especially being a medical billing rep for over 25yrs. We had the root canal done at the specialist office and I requested the specialist provided me with another dental practice information for the crown. I called the new dentist ask them how much I have to pay for the temporary crown? surprising they said nothing it's covered by my insurance in full, which I had already confirmed looking at the online benefits and a call to dentaquest. I will be reporting this to the state for sure read more

i already posted what happen on the 7/25/23 on how the staff lady call me the N word several times tried to provoke me wouldn't let me speak to anyone about her behavior they trespassed me and i dont see that complaint posted i went in for a cleaning came out with a trespass and she lied about what took place it was insane.. read more

Terrible doctor trust me when I say, don't go here. I had braces for 3 years and 3 months and they had me pay a lot of money. At the end of my treatment the doctor ruined my gums and one of my teeth even though my teeth weren't at all corrected.Now I might get a cavity and my tooth will be lost. DON'T GO HERE. read more

Fist of all everyone that works there is rude , beginning with the Dentist who didn't even apologize for having me waiting from 2:30 ( my appointment time ) till 4:40 pm to simply look at my teeth and tell me how much would be the treatment that she though I need it . No hello sorry nothing just plain rude .. they charge me 95$ for a drug that wasn't even necessary .. I'm so reporting this business to the business bureau! They are the worse dentist I been in my 42 years of age .. The absolute worse ! read more

Terrible. This is one of the few places that accepts our insurance. My wife went, had a horrible experience, & walked out without treatment. Apparently, she had an appointment with one dentist, but when she showed up, they pulled "the old switch-eroo." Before she left, she confirmed my appointment with the correct dentist. Sure enough, when I showed up, they pulled their same bait-&-switch trick on me. However, after the LONG wait --because they WAY over-booked their schedule-- I didn't care. I just wanted a cleaning. I didn't want to walk out even though the place is dirty, overrun with loud & obnoxious misbehaving children, and has no doors so everybody is in your business & all the dental assistants keep bumping into you during your exam because they're looking for supplies & gossiping instead of paying attention to the too many patients there. So, after the dentist tells me that "x" caused my teeth problem, she then recommends the same "x" as a solution. (What?!) So, I wait for 30 MINS. for the lady out front to work out what is/isn't covered with my insurance company! Do you think anyone bothered to let me know what was going on? haha Nope. Then, they tell me my insurance covers NONE of their "x" procedure...but --after the 90 MINS. I've been there!-- I should go ahead, trust them (because everything's been so great up to this point), & pay them the almost $500. I say hell no, & as I'm leaving, the dental assistant asks me: "You're leaving now, after all you've been through?" I told her that after all they put me through, there's no way I'm staying. Do your self a favor, & find ANY other dentist's office. read more

Avoid this horrendous "dental office" at all cost! My family member scheduled an appointment five days prior, I rearranged my work obligations. Upon arrival, the staff noticed her cane and made unnecessary comments...approximately three minutes later... I'm now aware of someone's, by their name, medical issues, including the medications they're taking ...that is a clear HIPAA violation..They didn't have my family member listed, okay... Instead of rectifying an innocent mistake, they called for the rudest person named Heidi to the front. Heidi felt it appropriate to actually put her hand up into my face while I was inquiring what was going on. OKAY. Heidi loudly informed me that MAYBE she could do me a favor because....wait for it...."the doctor needed to fly" while mentioning an upcoming flight, Heidi gestured with her infamous hand a 90 degree angle to help my inferior brain comprehend the definition of fly. Well, I already knew there was no way that I would allow my family member to have anything to do with this office.... Heidi demonstrated how a plane departs two more times. After requesting the identification, medical cards plus the hand written documents from her shocked colleague; I informed her to refrain from speaking to me and requested the office manager, who is Christie G., but she couldn't come be accountable for her subordinate. A snarky blond did appear with an equally horrible attitude and stated "this isn't their fault!" Hmmm, you've been warned. I would rather trust a hobo then use this unprofessional establishment. Now, it's time to contact HIPAA, the HMO, Florida Board of Dentistry, floridahealth.gov, etc. read more

THIS PLACE IS A JOKE- DO NOT GO THERE!!! GOOGLE THEM - YOU WILL SEE NUMEROUS COMPLAINTS If I could give minus stars I would have done so, because their office staff is Totally Incompetent. Originally made an appt in September of 2016. I was called the Morning of my appt to be rescheduled because the dentist was out of town. Rescheduled for November 8th - dentist I scheduled with originally was no longer practicing there. Saw a different dentist (Victor Kopynets), was given a treatment plan and told they would submit to medicaid. They submitted to wrong mma and it took until february of this year for me to get their mess straightened out. Finally authorized for dental work and scheduled for April 4th to begin dental work. Showed up expecting them to start extractions only to be told there was $750 in uncovered charges for procedures they Never Submitted because they "Assumed" they wouldn't be covered. They NEVER said ANYTHING about my owing money when they scheduled my appointment! Never considered the embarrassment I would suffer when I showed up at their office asking for money I didn't have to give them. Spoke directly to office manager Christy before I left, who told me she would check into things and call me within 24 hours, which she Never Did. After 3 days passed, I called back on Friday April 7th and told she was out of office on Fridays and I needed to call back on Monday 4/10. Called back Monday morning and told Christy would not be in until noon. Called back at 12:30 that Monday and told she wasn't in yet and no one else could help me, and I should call back after 1pm. Called at 1:30pm and told she was out sick. How or Why they didn't know she was sick before 1:30 when she was scheduled to come in at noon is a mystery to me. Called again today 4/11 - told she is still out sick and being told No One else can help me. Was then Hung Up On by the person who answered phone. Medicaid said they were to have originally filed for EVERYTHING on the treatment plan I was given back in November and OFFER EXPLANATION for ANY services that were denied. THEY REFUSE TO DO THEIR JOB. I will Never know if Dr Kopynets is any good because I can't get past the STAFF's Disrespectful, Uncaring, Extremely Unprofessional Behavior to even get into the chair. DON'T WASTE YOUR TIME!!! read more

They are very polite very sweet with my child they treated her with respect I love it. Very happy with them .

This dental office is the worst. I went to the office 5 times for the same tooth, and still the dentist couldn't get it right. I had a lot of pain and suffering for 2 months, then I had to take my records to a different dentist. And they refuse to reimburse me for the incomplete work. read more

Horrible experience, Elder Abuse! My elderly mother was promised a full set of dentures 6 months ago with Medicare and aprox 600 $ cash out of pocket. She made sure to ask the staff multiple times about any hidden cost and was promised that it will all be covered and completed within a couple of visits. My mom has been taken advantage of. This situation started 6 months ago and although they took the monies, she is still waiting for her dentures. She has had multiple fruitless appointments whereby they kept making false promises in regards to having her dentures ready. Once again she arrived today for a 10 am appointment and upon arrival was told that the staff member in charge of the dentures was not coming in until 11am. He finally fitted her with the dentures to later reveal more foul play. My mom stated that they fitted well but he claimed that they were not done because they were getting final approval for her dentures. (really)? Why wasn't this done 6 months ago ? I called the office spoke to a "Jennifer" who alleged that the office manager "Nicole" was not in until next Wednesday July 13, 2022. It seems like this is pure shenanigan. I will also report this incident to better business bureau, google review and mail a former complain to their office just as a fyi because I am guarantee that complains are not investigated. Stay away from this practice. read more

Horrible place , don't bring your child here !!! Floors nasty had a odor , people behind the desk weren't pleasant ! Think twice !

My son went in for braces and it was a horrible experience! Not only did they tell me my insurance was not accepted after I verified several times that it was, they put my child's life in danger!! I need to report them to the proper authorities, contact the accrediting boards as well as the owner of this company because this cannot continue. I've seen numerous negative reviews and now understand why. No one wants to take the blame for a mistake so they throw it back on the patient. I should have known when they tried to tell me the orthodontic appointment was for my 8 yr old who is still changing teeth that something was wrong! Do your research, find somewhere else to go. read more

Today I went in because my 16 month old daughter had chipped her front tooth. They were very professional and quick and knew exactly what to do. I was in and out within 30 minutes of walking in. read more

My son had a cleaning here today. First, they wanted to charge him $65 for it so he went home. I called yo find out why was he getting charge for it if the cleaning is included on the insurance and they told me it was a mistake. He goes back and they broke a tooth during the cleaning. The hygenist starts freaking out speaking spanish not knowing that my son understands spanish and they sent him home with the whole. I called them and they say he needs a crown and the hygenist said she did nothing wrong. Awful place, dirty, no customer service, no patient confidentiality, no integrity. read more

HORRIBLE!!!!! This is the worst Dental office I have ever been to. The Staff are not friendly, have a negative expression on their face, which led me to want to ask: Why didn't you stay home or why are you even working with the public? I will sum this up for you: The staff is not friendly they do not f/up with calls even when they tell you they will and when you call to follow-up on your status, they leave you on the phone and do not come back to tell you they are still looking for your chart and when you do call back, they tell you that your medical chart could not be found and that I have to understand that the Biller who suppose to have my medical chart (Which by the way was not confirmed if she had it or not), but, that the Biller is overwhelmed and is not in the office for another couple of days. Meanwhile I am in excruciating pain. I was told that they will call back the next day, which, never happened. I called the following day and asked for a Supervisor and was told that she is not in until the following Thursday and Friday and when I asked who was covering, their response was: No one. they asked if I wanted the Supervisor to return my call, I stated: Yes, well, I was not called and am still waiting for the call. The office is not Hygiene clean, which is why I did not go back. I was afraid that an insect would climb on me if I sat down on the dirt and faded chairs. I requested for my X-rays to take them to another provider and was told that I would have to pay a fee and they do not have Digital, therefore, I would have to go in Personally, pay for them and then I would have to return a couple of days later for a copy. The provider I was going to would not take an additional X-rays on me, if Cross County Dental would send them the Digitals, and of course Cross County Dental does not have digitals, which by the way does not sound about right, so, I had to pay for the X-rays in the other Providers office. I encourage you to research Dental Office before you visit. Stay away from Cross County Dental!!! Run the opposite way!!!!! read more

They see a lot of clients, if friendly front office staff is not what you are interested in, they can be affordable and have extended hours.

Never even got past the front desk. Called to make an appointment and they took my info and put me on perpetual hold. When I tried calling back 3x I went to a voicemail that sounds like somebody hasn't set up their MetroPCS voicemail yet. SO rude and unprofessional! read more

Worst Dental service ever. Discount spent more time in the hallway laughing and grab assing and paying their patients with no attention the X ray film machine broke so they had to do my xrays twice then the internet went down this was all after I waited an hour and a half for service in the first place and spend another 30 minutes in the chair waiting for somebody to even pay me any attention. What do you expect from a dental office in the strip mall I guess you get what you pay foru read more

Very unprofessional doctors and staff. Got my scaling and root planning done there, but they never told me to come back for maintenance, my new dentist told me that I need to do it again but insurance limit it once every two years, I have to wait for almost 18 months. Waste of money , waste of life. Do not go to this place if you ever really care about yourself. read more

If I could give -5 stars, I would. This place is awful. The girls at the front desk have attitudes probably because of what they have to go thru working at such a crooked place. I was sitting in the chair for 10 minutes waiting on the dentist but he's too busy in the hallway cursing & just very unprofessional. They finally came in and said I have to pay $150 to have a tooth extracted. So I left. I also had my daughter there & they gave me a whole plan that they say will cost us over $2000. Yet when I took her to Polo Dental at 4700 Congress Ave, they said she does not need all that & the only 3 teeth that need work won't cost me anything. Cross County is out for money... They need to be shut down asap. NEVER TAKE YOUR CHILD HERE!!!! GO TO POLO DENTAL WHERE I HAD A TOOTH REMOVED AND IT DID NOT EVEN HURT WHEN SHE PULLED IT! read more

I have been bringing my son to this Dental office for 7 years and never had a negative encounter. The front personnel have always been courteous, the dental assistants make sure my son gets a good laugh and understands what procedures will be performed, and the dentists have always been professional. I am shocked to read all these reviews. read more

Absolutely the worst experience I have ever had. The facility is disgusting, the dentist is rude, and no one seems to know what's going on. You couldn't pay me to return to this place. read more

Cross county dental are the best! I love everyone that works there they are all very special to me they have wonderful bedside manners! Sweet, polite, they really know how to make you feel at home. They did a fantastic job with my teeth and I would and will recommend them to everyone. I love you all and thank you for everything!! ! Best regards Billie! read more

So I moved my kids from one dentist to these money hungry wolves. I was seen at polo and my child treatment plan says zero dollars for her treatment. she goes here and same treatment, they put almost 200.00 for patient to pay. so I started questioning this, and some girl name tiara answers and start going off in the mouth about me inquiring about her treatment plan. called the insurance and they said that they are in contract with them so all should be done free. These people are laundering money from these people and are trying to get extra money from the Medicaid recipients and regular paying patients. Please do not take your kids or yourself to this dentist. Please believe me the dentist here is taking that extra money from you and pocketing it. They have a scheme here. look at it this way, some body has to pay for the schooling loan that the dentist owes and they figure that these parents that do not know anything much about dental will. Also always get a second opinion about cosmetic dentistry or necessity when it comes to dental work. here at this location they do bill the insurance weird so that you can look and seem denied. also they do place the wording and stuff in the pre-authorization different so it can be denied. listen to this yall. I will be calling someone about them. read more

HORRIBLE HORRIBLE HORRIBLE. First visit here, came in 15 prior to my 10:30 appt , no acknowledgement from the receptionist, it is now 11:51 I walk up to the desk and ask how much longer and she says that I have to sign in, I show Her where I signed which is above the 5 other people that have already been seen, finally got the packet of questionnaires that I have to fill out, and she's having ins issues, even though I gave it to them a week ago on the phone when i made the appt, and confirmed with them about my ins when they called to remind me about the appt 2 days ago. Still waiting 11:54!! Horrible horrible. Never coming back. read more

Avoid this place. They refuse to give you your contracted free teeth cleaning until you complete their "treatment plan" which can be several thousand dollars of unnecessary work, plus they demand you need a "deep cleaning" so you have to pay $312 to get a cleaning, they refuse to give you a normal cleaning. As a couple who gets their teeth cleaned every 6 months and never, ever needed a deep cleaning from any other dentist, this is a huge red flag. We met others in the waiting room who were told the same thing. If you get a contracted standard cleaning, it is subpar- no attention to details of each tooth and the fastest cleaning you've ever had. read more