how can you allow Google & other map searches to show your address in downtown Portland when you're no longer there? Also how about taking your sign off the building on Congress St.? buying jewelry is a personal, sensory purchase experience but you've been reduced to an internet experience. If that's your choice, fine but for Gods sake please remove the mirage you're an actual stores. read more

I've taken Yankee magazine for years and the best ad's in that magazine is Cross Jeweler's. I wanted the Lady Captains ring done in the North South style. I called 2 months ago and spoke to Andy who didn't think they wanted to make this ring in a 2 1/2 K stone and I was prepared to pay $30,000. Andy said he would call the next day and he didn't. I heard from a week later and it was a no go, that's right "no to you" I went to another Jeweler and he made my ring, had it mapped so it's exact. It's beautiful I love it and my husband is very happy. read more

Two weeks ago I got my latest edition of Downeast magazine and noticed an ad for their Wild Seas Lighthouse Necklace, listed at $565. Last week I went on line and the price was $785. Dumbfounded I called to see if there was a mistake somewhere. I was told by the woman on the phone that it had to do with the price of gold. This was a 39% increase in the item. Gold has increased, but not by 39% in the last month. Felt like a bait and switch. Seems to me if you advertise something for a price, you should honor that price. read more

My fiance and I went to Cross Jewelers yesterday looking for a second engagement ring that I can stack with my first which I purchased elsewhere (out of state). The first thing you'll notice is that it's up a flight of stairs, so if you are handicapped or on crutches, this will be an issue for you unless there is a handicapped accessible way to go upstairs (which I do not know). The showroom itself at first seemed small to me compared to some other places we visited (which were not to our liking), but I soon realized that it did not matter. I really liked many of the rings there! There are no low end or garish rings to sort through; it's very nicely curated. We were helped by a delightful gentleman named Andrew who said he has been with Cross since the early 1970s! Andrew was extremely patient, knowledgeable and had a great sense of humor. I tried on many rings, but ended up not selecting one at this time simply because they didn't stack well with my current ring. Otherwise they had many rings I could see myself wearing. The store itself is nicely appointed. There are cookies and bottled water. I also really like the chandelier. Cross Jewelers is old school charm and service at its finest! read more

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Customer service is now horrible! You cannot go to the store and pick a piece of jewelry the same day! They don't care about local biz any longer just .com. Being doing biz with them for 30 years...no more stay away from these stuck up people read more

I cannot tell you how much the kindness of the owner and personnel working at Cross Jewelry have touched my life. I was gifted a bracelet by my late sister. For obvious reasons the piece was very special to me and because of the constant wear, it had developed a fracture in the bracelet. I called Cross, was instructed to send it and did. Unfortunately, it was not repairable and I was heartbroken when they called to tell me, because that bracelet was a daily reminder of my best friend and sister. When a new bracelet arrived recently with a guardian angle token, I have to tell you that I was a hot mess (and I am not prone to such displays of emotion)! While it is obviously not the same piece, to me it is a constant reminder and symbol of laughter, love, and years of memories. I can't thank you enough for your kindness and understanding of what that bracelet meant to me! P.S. I am not prone to writing yelp reviews either as this is a first. read more

It really is a lovely store and everybody was very friendly. I was browsing trying to get some ideas for what to tell my future spouse to be what kind of engagement ring I would like. I had already stopped Two Doors Down at that other jewelry shop which I will not mention because that would be unfair... Kind of like advertising the competition. I have to admit the whole time I was browsing I was wondering how to upscale jewelry stores stay afloat two doors apart. But then it seems like it's the thing to do in this box of Congress Street as there are two tattoo shops on the same side of the street and one across and to Thai places within 10 doors of each other, and two flower shops immediately next door to each other. I have to admit my roommate and I had a good laugh and said if money laundering were racing in Portland this would be the block to do it on. Anyways excellent choices on settings, beautiful jewelry, and friendly knowledgeable stuff. Where I have to go back to purchase something today it would be here at Cross. Not the other guys LOL. read more

My mom has been wanting to get her diamond reset for a while and looked into some of the settings at Cross Jewelers. They have a Lady Captain style that is classy yet understated and since I was in the area I figured I would check out the store in person for her. After heading up the long carpeted stairway we arrived in the show room and I didn't expect it to bee so upscale. I took a quick look around and entered my name into a drawing for a $500 gift card. I would have been okay with leaving right then and there, but we were approached by the staff, asking us what brought us into the store today? I explained about my mom's ring setting and that I am more of a filigree fan. At that point we were led to the "antique" looking selection and proceeded to spend the next half hour looking at rings. While they are nice, I am not sure they are what I am looking for since they seem to be more carved than filigree. I think a mix of both would be beautiful. I did look at one ring twice and the salesperson volunteered to write down the info in case I wanted to order online. He took a black and white picture of it and wrote down the details, but seriously who buys a $6,000 ring online?!?! One good thing it that I found out my ring size while I was there. Although I think my fingers were a bit swollen at the time. For a fancy schmancy place I felt pretty comfortable and asked questions freely, but my boyfriend felt like they were too pushy by not letting us leave. FYI - I was told that at this busy time of year a ring resetting would take about 5-6 months!! What?!?!?! To make up for it they offer dishes filled with jelly belly beans while you shop for nice, yet overpriced jewelry. read more

I purchased a sapphire necklace for my wife (anniversary) on Oct 1 and paid for overnight delivery thinking it would arrive by 10/5. On 10/4 called for a tracking # Oh that will go out sometime this week" So I cancelled the order.THe frustrating part of this experience was there was no apology, no offer to ship overnight (still had one day left) No this woman only wanted my Cc# to cancel this transaction and be done with me. attitude was don't care if you buy this or not. STAY AWAY especially if it's an important occasion. read more

Never having purchased jewelry before, the staff at Cross Jewelers were extremely helpful and patient and made the experience memorable for all the right reasons. Thanks especially goes to Stephen, for his expertise and attention to detail. read more

It was 2003 and I decided to get engaged...again. I have purchased a half dozen pieces from Cross. I asked my son to share the driving from CT. He obliged. We spent an hour+ looking at diamonds and finally chose a wonderful stone (expensive). It would take a bit of time for them to set it and they would fed-ex it to me. A few days later I got a call from the owner, Mr. Pride. He said unfortunately they "cracked" the diamond in the process of setting it. He assured me he was replacing it with a more expensive stone. This is my fault too for accepting the diamond. I have been unable to get an appraisal from Cross. I will have it appraised locally and if it doesn't match what it cost, I will take them to task. I am disappointed with Cross. read more

First, I want to mention that I am disputing an overcharge. I will change my review should the matter be settled. I have always wanted a ring from Cross Jewelers as they advertise in Yankee Magazine. I wanted a "Returning Tide" ring set in white gold (a sapphire). But it was too expensive. I selected a moonstone ring that was labeled $750.00. That was a splurge. I was very excited and looking at other rings when I signed the credit card receipt. My mistake not to double check but I trusted them. Don't make that mistake. I did not receive a copy of my credit card receipt. Was it conveniently left out? The ring was boxed beautifully and in a lovely bag. I was told I could use their receipt for "insurance." I wouldn't insure it. The insurance would be more than the ring and I could barely afford that! When I looked at their invoice it was for $1,1095.00 plus $60.23 tax: total $1,155.33 charged to my credit card. I was stunned. I tried contacting the shop but they were closed. I tried e-mailing them but the e-mail address listed on their brochure is not active. In the brochure, the ring is listed at $750.00. I feel rather betrayed as I trusted them. I want to add that Moonstones are not an expensive stone. I later found loose Moonstones with both Cat's Eyes and Stars sell for $2.40 to $80.00 (depending on size, inclusions etc.) Granted, they have to be set but $1,1095.00 plus tax is outrageous for a Moonstone Cabochon. It is classified as a Feldspar (Crystal) and is not a primary gemstone. If the stone would have been 15- 20 carats, then I could see paying $1,000 for it. This is not a case of "buyers remorse." I have read Yankee Magazine for many years and always wanted a ring from this company. I love the ring even if it was not the one I wanted originally. I am sad that I must dispute the charge and the completion of the sale was handled in a errant manner. read more

Got an engagement ring made by them and it turned out to be just the way I wanted....Brilliant work put up!!

I have come back to say that I have changed my mind about these people. Even though I may have hit it lucky once or twice with my jewelry store in Chicago, it seems that I did so because they were small and just starting out. I found over time that their heads were getting bigger than their britches and jewelry I was having custom made was being messed up very badly to the point that it took one year for them to get a ring right! Now back to Cross Jewelers. I have been ordering from them lately and I have to say that even though they are very fast to size a ring and ship it, it is done with precision!! Every time I have ordered the item has been PERFECT!! I apologize deeply to them regarding any past reviews. I found out through time that this store is consistent with high quality jewelry over the course of time. Their popularity does not go to their heads. Their prices may be a little high, but you are definitely getting premium quality jewelry, they have a 7 year guarantee on the jewelry which I find epic in this day and age, you don't have to wait forever to get an item, and to me, that's epic too!! I plan to continue to be a customer if they'll have me. In the future I plan to purchase some of their more expensive items but there is nobody else that offers what they do and it'll be well worth it to me! Their settings are solid and sturdy and very unique! The workmanship is out of this world!! The packaging literally floored me!!! You will feel like a Queen when you open up one of their packages! You don't have to beg for an appraisal because they automatically send you two copies!! I could go on forever! I'm so hooked on Cross Jewelers!!! I look every day to see what they have new! Today I just bought my daughter a beautiful opal ring for her Sweet 16 and she will feel like a Queen when she opens it! She already knows how great this place is so when she sees that mom and dad bought her a ring from Cross Jewelers, she's going to know just how much we love her!!! read more

Cross Jewelers - Jewelry Near Me - Portland, Maine

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Cross Jewelers has top notch customer service and a great selection of traditional as well as Maine inspired collections. I recently called on Cross Jewelers when I piece of jewelry I had purchased a few years back was accidentally damaged. My original inquiry was to purchase a new piece but the staff suggested I ship it back to see if it could be repaired in order to avoid purchasing a new one. Although ultimately the piece was too badly damaged to be repaired, I truly appreciated their efforts to save me some money. I am not sure many businesses would have done the same.. The new piece arrived promptly, with free shipping. It was beautifully packaged, beyond anything I would have expected for the return shipping on a pre-purchased piece. Cross Jewelers has a friendly, helpful staff and I most assuredly will continue to patronize this outstanding Maine business. read more

Our first visit to Cross Jewelers was such a pleasurable experience. My husband took me there to find an anniversary gift. We had a wonderful discussion with the owner about kayaking and he told us how he and his son were gem collectors. We saw an interesting video of him collecting tourmaline several miles up the coast of Maine. The salesman that waited on me was so thoughtful and helpful. I found a very special anniversary gift I will treasure forever. However we'll always remember the wonderful experience we had at this lovely jewelry store. read more

I have nothing but good things to say about Cross - this place is as good as it gets. They did a gorgeous job putting a new shank (band) on my great-great-great aunt's delicate diamond and sapphire 3-stone ring, and their cost was very fair. (Just for fun I had a competing jewelry store quote it out; they came in $400 higher than Cross). But their reasonable prices is not what keeps bringing me back to Cross. It is their impeccable service. I am always treated like family, with a genuine warmth. These people truly love what they do and take pride in it. And they love making customers happy, which goes way beyond "getting a sale". When my fiance and I traveled to Cross from our home in the Boston area to design our wedding rings, John guided us through the process, advising us and educating us along the way. He even offered to have the rings insured and shipped to save us the sales tax. This is the type of jewelry store, depending on your generation, that your mom or grandmother would frequent, down to the plush green wall-to-wall carpet and the display of candies and sweets. And I absolutely mean this as a compliment - if you are looking for a jewelry store that has up-to-the-minute interior design, contemporary chandeliers, and Breakfast at Tiffany's playing on a flatscreen behind the counter, than Cross is not your place. But if you are looking for an old-fashioned approach that focuses on the craft and artistry of jewelry making, amazing customer service, and fair pricing, then do yourself the favor of stopping into Cross. I don't think you'll be disappointed. Even if you don't buy anything, they'll give you quarters to feed your meter downstairs. Now that's paying it forward! read more

I had a lovely, overpriced, salt laden dinner and woke up with incredibly swollen hands from all the salt. After trying every method on Google, I called the store for advice and they invited me to come in. They agreed the ring needed be cut, did it gently and for FREE, and kept offering me the sweets they keep in lovely dishes around the store. They knew I didn't purchase the ring there (it was a gift), and they treated me so well. If I ever do want to purchase jewelry, this is the place. They had a wonderful range of gorgeous items at all price points. read more

My boyfriend took me to Cross to look at engagement rings a few months ago, but he didn't buy anything because he wanted to shop around a bit. After visiting about 5 other jewelers, we can definitively say that Cross is the absolute best. No sappy sales pitch, extremely honest, willing to spend tons of time with you, so professional. I would recommend Cross to anyone who is looking for an honest price on a quality diamond (ask for Karen). We went back this morning and he bought me a ring! It's the most beautiful diamond we've seen and I can't wait to wear it for the rest of my life. Now I'm just waiting for the proposal :) read more

After decades away, I've recently had the privilege of visiting with the jeweler and the sales associates at Cross Jewelers. The entire staff was accommodating, personable, professional, and knowledgeable Need I say more? read more

I bought a beautiful ruby and diamond Gibson ring from Cross. I had been admiring this ring for years and finally went and visited and I am thrilled with my purchase. It was a wonderful experience and the ring was a remembrance ring for my parents and very sentimental. I was treated with great respect and courtesy on the phone and in person. I drove an hour to Portland and will drive there again. So much pride from everyone there of their product and their long standing history of great jewelry. Anne read more

My fiancé bought my engagement ring here and we were very pleased with the service. I have gotten it resized several times and they have always been patient to make sure it was the perfect fit. We have also gone in to try on wedding rings and they were very helpful. Quality is top notch! Only thing I would suggest is more weekend hours! read more

Simply one of the most unwelcoming jewelry stores with the rudest staff I have ever encountered! I was interested in visiting Cross while we were in Portland, having seen their ads in magazines and being favorably impressed by their website. Now, I will grant that my husband and I were dressed casually, because we were spending a hot August day walking through the Portland art fair. However, we were both well-groomed and dressed appropriately for the middle-aged couple we are. We stood in that store for more than fifteen solid minutes before anyone deigned to ask if we had been helped; the store was *not* busy that day. Really? We're standing here, looking in your cases and obviously trying to catch the eye of a salesperson, and you ask us that? Subsequent events convinced me that they were hoping we'd just give up and leave. Even after a salesperson was with us, he kept looking at us as though we were wasting his time. I would have thought it would occur to everyone working there that people coming in from the art fair would NOT be in business wear! I asked to see a couple of wedding rings, because we were considering getting me a new one for our anniversary. I mentioned we were also thinking about just having my current ring resized, to which this arrogant excuse for a salesperson replied, "Oh, well, you know . . . resizing would be *much* less expensive than purchasing a new ring." I could not believe he said that to me! In the first place, how we spend our money and how much we spend is none of his business. Second, the cost of the ring I was looking at wouldn't even have made a tiny blip in our finances--I was looking at it because I thought it was an interesting design, not because it was expensive (it wasn't). At that point, I gave him a long, cold look, replied, "Why on earth wouldn't you think I knew that?" and handed the ring I was looking at back to him. We then walked out. Unless you are dressed to the nines, don't expect courtesy or service at this store! read more

Am furious with these people!! After ordering seaglass earrings for my daughters birthday, who lives out of state, at least 3 weeks ago, they e-mail me the day before to say they are one month behind in production. When I ordered them I was promised that she would get them on her birthday and that they would overnight them if they had to. Obviously they are having issues with this line. Beware of that and false promises............. read more

They had some nice jewelry but the place is like a funeral parlor. This was by far one of the most awkward and uncomfortable places I've ever stepped foot. They need some revamping. I expect they have a lot of older clients but not sure how they get up the stairs with no elevator etc. Tried to look at diamond rings but became so uncomfortable that I was forced to go elsewhere. I hear they were worth checking out but I wouldn't go back. Staff was like the walking dead and the place smelled like my grandmothers closet. Try Springers if you're trying to shop for nice jewelry in Portland. read more

For the first time ever Cross Jewelers has let me down. I'm on their email list and saw an item that I liked for my wife's upcoming birthday. I sent my order in over the internet and received a few minutes later a confirmation of my purchase along with the total purchase price. About 2 1/2 hrs later I went back on their website to see if they had earrings that might match and saw the item I got a confirmation on still on their website for sale. I called and was told someone would get back to me but the nice sales lady said she would pull the item for me to make sure it wouldn't be sold. I received an email back about an hour after that from Cross saying the item had been sold earlier. What good is a confirmation if they can't back it up? And by letting over 3 hours go by there were only 3 like items left that really didn't appeal to me. I was told they may be getting more in in about a month or so but that will be too late for my wife's birthday. Have been a happy customer for years but this was upsetting !! read more

Cross has a wonderful selection of Maine tourmaline jewelry as well as the other options you would expect from a fine jewelry store. Also some interesting antique and estate sale choices. The staff has been uniformly helpful and courteous on all of my visits there over several years. I highly recommend this store. read more