I signed up for a maintenance agreement w Cross bc they are the local Trane dealer. Wow, was I surprised with their service! They are excellent. The technicians they've sent out to my home have been very professional and were very careful around my home. I can't say enough good things about them. Glad I selected them for my maintenance plan! read more

Timely, expert solutions, and so reasonable. None finer! Love their willingness to make schedules work and provide solid, long term solutions. read more

Over the years I've called many companies for HVAC service. Cross Mechanical was by far the most responsive, trained, courteous, and professional I've ever had. The inside staff was very helpful and tried to diagnose my problem over the phone, in an effort to solve my problem. I asked them to send the service man instead, because I thought I should have my unit serviced anyway. It turned out that I had two issues That would've needed service. They sent Edgar and Eddie. Both technicians were polite, professional and knowledgeable. I can't speak highly enough about Cross Mechanical. I am in no way affiliated with this company. I hope my review helps someone in finding an HVAC company. They are great! read more

Cross Mechanical has been servicing our heating and a/c for several years now and we couldn't be happier. Always on time and have always made the correct repair. Their service is second to no one!! read more

Cross Mechanical recently replaced our furnaces and HVAC units. I would highly recommend their services. We found them to be very thorough, professional, and trustworthy. These qualities were a common theme throughout their staff. It is so refreshing to find a contractor/ service that you can trust, and we have certainly found it with Cross Mechanical. We will be signing up for the yearly service contract for the units we had installed. We have recommended them to several friends, and will continue to do so. Thanks Cross Mechanical! read more

system not heating correctly. tech came out and spent 3 hours and came up with a few things but no repair. I was informed of the first 1/2 hour 135. 95. hr thereafter. I thought this was high but had them come out anyway.I did talk to the tech for maybe 15 min. I don't see 3 hrs. To put on gauges and ck pressure and a few other things doesn't take long. I called and talked to them but no change they said full bill was due. $372.50.. I have had at least 6 companies out to fix/evaluate units over the years. I have NEVER paid this much before. unknown if they do good work. They didn't do anything. This information is true and I am feeling dissatisfied. If i were you folks I would call around before settling on this company read more

As a longtime customer of Cross Mechanical, I would recommend them to anyone. Not only is the quality of work outstanding, their pricing is extremely fair, and the team members are super-courteous and on-time. I've had multiple experiences where they've gone above and beyond to ensure my HVAC problems were solved. (They've added life to my lifeless 18 year old system in the hottest months of the year.) Additionally, they've added gas lines to two houses, so we could convert our stove from electric to gas. Again, I have nothing but wonderful things to say about Cross Mechanical and would be willing to be a customer reference to anyone looking for information. read more

I am new to the upstate and was referred to Cross Mechanical by a current customer. They were professionals in every way. I could not have been more pleased by the way I was treated and will recommend these guys every time! read more

Cross Mechanical is a phenomenal company! Highly recommend! After a terrible experience with a different HVAC company, Cross Mechanical was a breath of fresh air. They were very prompt and able to make it out to my home to diagnose my broken air conditioner within a day. Kevin was transparent with what was broken and what repairs and replacement would cost. If you're looking for an honest company to service your HVAC, then give them a shot. read more

They were very rude, unprofessional, and condescending...they would not give me a quote! They were recommended to me by a neighbor, so I sent them an RFQ. Near the end of the RFQ, it said that it is an objective (goal) for the system to last a long time (25+ years with little maintenance...I note that the system that I currently have has lasted 31+ years so far, so I don't think that to be an unrealistic goal...regardless, it is a goal, not a requirement, and no other installer candidate had an issue with it). I think that ANY customer/homeowner, getting a new and expensive HVAC system, would want it to last a long time. Their representative, Jill, called me the following Monday, and said that they could not warrant the system for 25 years. I told her that I was not asking for that, or for any warranty past what they, and Trane, typically offer (i.e., it was an objective or goal, not a mandate). Jill argued with me in a condescending manner, saying that I really wanted a 25 year warranty (she just knew it). Jill basically called me (her customer) a liar! I told her that, since I wrote the RFQ, I know what I says, and I know what I meant to say, and what I want. Since Jill "ticked me off" and didn't seem to understand the difference between an objective and a warranty requirement, I asked to talk to her superior in order to try to solve the problem. I told her superior (Kathy) that I did not appreciate her subordinate's condescending attitude, and that she was insisting on misunderstanding the RFQ for some reason. I told her that it didn't matter anyway since an RFQ is not a contract or warranty, but a request. After some unproductive discussion, I agreed to re-submit an edited version of the RFQ (with the long lasting objective removed), so that there would be no confusion, and since that objective seemed to be a real problem for them (something that I still don't understand). I resubmitted the edited version (again, I note that removed objective was not an issue for any other vendor). Kathy said that she would review it with her boss and let me know what they decided to do the next day. They did not respond after two days, so I called them to check on the status of their decision, as they had not gotten back to me. Their representative said that they hadn't done anything, so I thanked her and hung up. Evidently Kathy and her boss sided with Jill, and not the customer, since later that day they sent me an e-mail saying "After reviewing your RFQ we feel that we are not a good fit for your project. We recommend that you contact a larger company to better serve your needs." That is a highly suspicious response, since the system I requested a quote for is a residential system that is very similar to the system that they just installed for my neighbor! Obviously, they did not appreciate that I "pushed back" when Jill basically called me a liar, and since this is their busy season, they evidently don't care if they turn away good business. So their response is going to cost them a good chunk of business ( more than $30K), and they don't seem to care. They are even willing to lie about it. They also were rude and condescending. Basically, this is terrible customer service and I won't ever use them! It's too bad too, as I was really giving a lot of weight to my neighbor's recommendation. I can't help but think that a company that is so sensitive about warranties has had a bad history with them (i.e., having a lot of warranty claims/work on their installations?). Because of this, I question the quality of their work and I will gladly use another installer that values their customers as well as the truth. Actually, I am glad that they were so rude "up front," so that I could "dodge that bullet" and not make a potentially very expensive mistake! There are plenty of other, better HVAC vendors out there, vendors that understand that customer service is important and that do not pick fights unnecessarily with their customers. No problem on my end. I just wish that they had not wasted my time. read more