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    CrossFit Gahanna

    5.0 (4 reviews)
    Closed 5:00 am - 1:00 pm, 3:30 PM - 8:00 PM

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    Planet Fitness

    Planet Fitness

    2.8
    (35 reviews)
    1.4 mi

    Travel for a living and worked out at this facility several times while home. Once between…read moreappointments I stopped by this facility (Gahanna) to workout. Logged in, as usual, and on my way to the machines was stopped and asked 'have you ever worked out at the Reynoldsburg facility?' Confused, I said: 'no sir, this is the only facility I use' and kept moving. The staff person then followed me to the machine and confronted me, sharing "I'm not trying to harass you, but you're membership is for the Reynoldsburg facility, you need to call them and transfer your membership here". Again, confused, I shared: "not sure what that's about, I'm a member here, this is the only facility I use....I'm pressed for time right now and would like to wok out...but I will call Reynoldsburg later to see what this is about". The Gahanna staff member insisted I stop working out and call Reynoldsburg. This was frustrating. Again, I've never been to a Reynoldsburg Location (didn't even know it existed). Nevertheless, I went back to the desk with him and said: 'ok, let's call". He then said: "Well I'm not authorized to call them, you have too--I can give you their number. " Again, this was frustrating: the staff person was not 'authorized to call' but was 'authorized to harass me'. Additionally, the staff person was not listening that this was the facility I use (and I was a bit miffed because there should be a record that I've come in a hand-full of times before)--clearly there was a miss. His computer I gathered said I was a member at Reynoldsburg--however, this could have been a glitch (maybe) or a user error (maybe), I'm not sure. What I am sure about is that I was treated like I was a criminal, was trespassing or stealing something. I am sure I'm a professional, a human being, and clearly a paid member of Planet Fitness. My point--there could have been alternative ways to handle this: (example)..a day pass, and 'ok, next time before coming in could you check, or let's call together and see if we can get this resolved...etc.... I left frustrated, without a workout, and a SERIOUS DISTASTE for Planet Fitness Gahanna. So much so, that I'm strongly considering moving to a competitor in the area. I'll be writing the management (and corporate with more detail). I hope this is not merely explained away in yelp about 'policy' or 'particularities' of membership. But rather an acknowledgment of HORRIBLE customer service and why I should even consider staying at PF and not taking my money to a competitor. I hope it also gives someone pause about working out or registering to workout in this facility in the future. To be fair if this is resolved I'll follow up with another review to say otherwise. P.S. I did call Reynoldsburg later about transferring membership. They sent me to a website to do it. However the website shared I could not do this online, but had to come into Reynoldsburg to transfer the membership. Again I've never stepped foot in the facility--nor do I intend to. I've only been to Gahanna (Facility A) the first time to register as a member--but was told, get this, "you need to go online to register and become a member here". So I'm sent online. I register online. I pay my money. I go back to Facility A. After working out several times, I'm confronted I'm not a member of Facility A and need to go to Facility B. Receive no help to transfer. Call Facility B--sent online-and told I have to come into Facility B to transfer to Facility A. This is 'circular dysfunction' and poor customer service. To readers--there's something seriously wrong with the Planet Fitness registration process. Staff members should also be better trained to help, and not harass members. We're your business lifeline and can take our business elsewhere.

    I come 5-6 days a week for the past 3 years have had no problems or encounters during my time frame…read moreof workout as well as my husband too. I remember first being introduced to this place by someone named Connor who worked here as he was very helpful and gave good advice on certain parameters in workouts. Will continue to come to this location as they are also military/1st responder friendly.

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    CrossFit Gahanna - gyms - Updated June 2026

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