Third time using Safelite, first time for an install in the shop. The staff have always been…read morefriendly. They delivered on schedule and the repairs that they completed worked out well. Overall nice job.

I went through my insurance company for glass replacement. I got a message the next day to call…read morefor an appointment. The person that sat up my appointment was not into making the appointment. She even put my address in another town 25 miles from me. Then when I went on the automation service to let them know, nothing but run around. I finally decided I would just call first thing Monday morning. Before 8 a.m. I get a voice mail stating I had a problem. I didn't give them an accurate address. So I was irritated, called the little obnoxious sounding man back. He kept saying I am 1.5 hours away from you, not my problem. I made an appointment. I texted him my home phone and address. Nothing until 11:30 a.m. stating my tech had been changed and I now would not get my service after my 8 to 12 time slot. Finally after 1 p.m. the new tech called me. His GPS couldn't find my address. Was it County Rd 29, not Osprey Avenue. They are the same road and Osprey is my mailing address. Finally gets here at 1:30. He is great. He deserves a raise. 1St tech was horrible and had an attitude from the start. I actually told my insurance agent if I have to go through Safelite again, I will be changing my insurance company. I have one day a week off. They took the whole day to fix my windshield. Only reason they got a 2 is because of the second tech. Most horrible experience ever with glass replacement.

Five-star service for my repair! My seasonal camper received damage from a recent storm in the…read moreBrainerd Lakes area. One of my windows was broken and I needed a quick repair so I didn't get rain inside. I received a recommendation from a camper repair guy that I should contact Gull Lake Glass to replace the window pane. So I called and talked to them about the repair. They walked me through the repair estimate, cost, and length of time. I scheduled an appointment with the hopes work could be completed in the same day. I brought my window to them just after they opened and they got right to work. They quoted me same day replacement. After about 3 hours, they called with the finished window. Amazing!!! I picked it up and got it installed in time to keep the rain out. The window pane was originally glass and I replaced it with plexiglass. As you can see, it looks identical and really nice!! And, the cost was less than originally quoted which was a huge bonus! I would take my glass replacement here again. I can't speak to a new glass product, such as a glass shower door or other project, but if they treat that in the same manner, I'd use them for that too! Thank you!

My window looks great! The customer service was not!…read more I was verbally assaulted by the woman behind the counter. I know why the counter is so high now,to keep her in. All I kept saying is Wow. Never have I had someone yell at me like she did.

If I could give Karen's business 50 stars I would! Great atmosphere and kick butt attitudes walking…read morein! I called around and got quotes from other places, including Safelite, where sadly I chose to replace my windshield earlier. Fast service, great prices, and I very much appreciated the honesty of not being able to guarantee things that certain others will lie and guarantee! I will not be using any other business for auto glass purposes BUT Greenheck! So show her hard work some love and continue to support hard working small business'. Bigger is not always better! Thank you guys!

This is the place to go . They excel at customer service. They do a great job at a great price. I…read morewon't go anywhere else for auto glass issues.

Stuck in the snow, insurance company arranged for towing service. Was told 45 minute wait and…read moreafter waiting an hour called for update and they told us they couldn't do the job. We asked why they didn't call us to tell us and was told we can't do it. Lady on the phone was rude. Called insurance to tell them they weren't able to help us so they don't bill insurance. Local resident with old suburban drove by and pulled us out. Blessed for their kind gesture... disappointed by theirs.

They did $2200 of damage to my car pulling it out of the snowbank, which AAA and 2 other body shops…read moresay is clearly the type driver's error/fault but they refuse to take responsibility for it. Wouldn't let them anywhere near my car. Horrible customer service and continued lies. Terrible business.

Excellent service. I'm a 20 year old woman, who many people would see as an easy mark (a different…read morelocal business owner proved that, even in a small town, some people are just out to make a buck, whether it's an honest one or one gotten by cheating someone too young to know any better). I had originally taken my car for a brand new windshield, after having asked if they had a used one and being told that there wasn't one. At my appointment, Doug (I'm pretty sure that was his name? I'm not great with names!) brought my car back into their shop, and came out and informed me that he had looked again and found a used windshield that was the right size! He had no obligation to check again, but he did and saved me $55 when easily could have just gone with the more expensive new windshield! The RainX coating was only $2, which was really nice as well! Extremely satisfied with their work AND Doug's honesty!

From the owner: A broken car window or windshield is not to be taken lightly. At Novus Glass, we understand the…read moreimportance of quickly and efficiently repairing the windows of your vehicle. As an automotive glass repair center in Mora, MN, our goal is to help you get back on the road as quickly and safely as possible.

Brought a brand new black corvette to get bumper painted .got car back 2 different color s.showed…read moremanagers in the sun it didn't match and u had to blend paint .got stonewalled and told to leave .they also left mycar still dirty from sitting around there filthy shop.disgusting shop and people who work there .piss poor people amd service manager s.

I was in a minor car accident on my way to a weekend getaway in Brainerd. My car was damaged, and I…read moredidn't know if it was safe to drive. I was sure I'd have to have repairs completed here (2.5 hours away from my home) even though the logistics would be complicated (including car rentals, return trips, and additional complexity with our holiday weekend). The two men at the Brainerd/Baxter Abra took a look at my vehicle and quickly said "I think we can fix it up so it's drivable and you can get home." Less than 10 minutes later they had pulled and pushed things around enough so my car was safe. The driver door was unable to be opened, and they fixed that too. "All your fluids are fine, nothing is compromised - you're good to go. We put a couple zip ties on the side panel to hold it together and you can get this fixed when you get home." When I asked what I owed, the main person smiled and said "No charge. Glad to help." What amazing service. Highly recommended! Thank you for getting me safely back on the road.

A really great find here!!!!!!!! Jim does terrific body and paint work at fair prices. We wouldn't…read morego anywhere else for our work