Awesome experience and price for my 2026 GMC AT4! Special thanks to John Shoemaker for being…read morepatient and so helpful throughout the process. He returned every call, every time, to make sure the process went smoothly! Great job John!! Truck was delivered to GA without issue!

Stay far away from this dealer…read more 1) They are a volume dealer 2) Their customer service is awful (we bought a used 'CarBravo' Nissan from them; over the last 2 months it has been in their service department 3 times). 3) They made us put gas back into their loaner they gave us even after we have been inconvenienced 3 times because of their incompetence. Stay away - you have been warned. They are an absolute disaster of a dealership.

I came to buy a truck and the pasta was very quick. Although I did emphasize I had to be in and out…read moreof there pretty quickly due to nursing Bradley and Jack Garcia made it happen and we're very kind and thorough. Financing was a breeze. They offer lifetime free car washes when you buy a vehicle from here. Everyone was very pleasant highly recommend this location

My work truck had a brand new engine and transmission put in. The truck engine stalled out on a…read morecall and I had to get it towed to the nearest dealership which was Jack Schmitt Ford. They had it a week and said it was fixed. I picked it up and two days later had the engine light come on. I had to wait 5 days for their schedule to bring it back in. I dropped it off on a Friday and called Tuesday morning to get an update. I was told I'd get a call back before close. I got nothing. I called Wednesday and left two messages with no response. I called Thursday several times, each going to answering machine. I finally talked to Sam on Thursday night and he promised me an update Friday (a full week later). I got a message Friday that he had no update. After several times calling on Monday (10 days later), I left a message with the lady at the front desk and asked her to please have someone call me back. NOTHING. If this is how you warranty Ford trucks, it is pitiful! I just got back from having to drive 45 minutes out of my way just to get an update. I was told by Sam that he didn't even know if the truck had been looked at after 12 days and it might take a MONTH to diagnose. My guess is they just don't want to do the warranty work. Horrible customer service.

I had a great experiences and test drive with John Weilmuenster..would definitely recommendread more

First off, Sales dept is great! Service dept not so much. A number of years ago we took our car…read morebecause the air-conditioning wasn't working. It took three different appointments to figure that out our problem. Next we had a fluid leak It took three appointments to locate and fix the problem. On the second appointment, they changed out the radiator, which probably wasn't bad. Then I had an electrical problem with my truck took it in twice. They couldn't figure it out so I went somewhere else. Recently we took our car in for an oil leak. It took them two days to figure out what was leaking...some oil valve. They changed it, we drive it home and the low oil pressure light cane on, We were down 2 quarts of oil; one would think that if you're doing something about an oil leak , you would check the oil before you give it back to the customer.

I was looking for a specific color combination Ford Expedition and had to expand my search well…read morebeyond my local area. In the search for the "Perfect" car I ended up exchanging calls, emails, and texts with nearly 20 dealerships from Florida to Colorado. I feel very fortunate that my search landed me with not just a return call, text, or email... but a return VIDEO directly from Randy with a walk around of the exact Expedition we were looking for and a demo of some of its cool features as well as his contact information to follow up with. Well, not only did Randy have the exact car we wanted at the best price I found after getting many dealer offers... they got me 0% financing and he delivered the car to me on a Sunday with a smile!!! The entire sales process with Randy and Auffenberg Ford was fantastic. If you are the kind of person that usually gets anxiety from the whole car buying experience, do yourself a huge favor and give Randy at Auffenberg a car. He's the guy that you would feel confident to send your mom to if she needed a car. Thank you Randy and team for everything and I may have to give you a call about a Bronco next year. ;)

My husband and I had never considered purchasing a car from Auffenberg, even though it's right…read morearound the corner from our home. However, we recently saw an excellent deal on a 2021 Nissan Rogue for our daughter and decided to move forward. We selected the vehicle, met with the finance representative, and completed all necessary paperwork, which we then submitted to our credit union for processing. When the Blue Book value came back lower than the price Auffenberg was requesting, we informed them immediately. Despite this, we were fully prepared to put down an additional payment to cover the difference our credit union would not finance. After nearly ten days of back-and-forth and resolving all concerns, we finally had the check in hand and were ready to complete the purchase. At that point, we were told that another customer was on the lot looking at the very vehicle we had already completed paperwork for, secured financing for, and were prepared to finalize. Shortly after, we learned the car had been sold to that individual. This was incredibly disappointing, unprofessional, and left a very poor impression. Our daughter needed reliable transportation for her internship, and after searching for more than a month, this vehicle was the perfect match, both in features and in price. To have it sold out from under us after we had done everything required was extremely frustrating and disheartening.

Hello, I bought a…read morecar at the end of 11/2019 and I have nothing but good things to say about this car company. I have asked for help when I had needed and they have been very helpful. I would buy from them again in a heart bet! I totally recommend them and some folks just are too picky when it comes to things. Go visit them and find out for yourself how great they are.

My pay period changed I have asked if they can switch my payment date so I can keep my car to get…read moreback and forth to work. They won't work with me they keep turning my car off then I have to wait for them to turn it back on then it makes me late for work. I have never been late on my payment I have showed them my pay dates and all they keep saying is " there is nothing we can do you will have to find a way to pay it to your old pay period. I had even asked if I can pay monthly and was told No. Can someone please tell me how they can deny me

We purchased a Jeep Compass a little over a week ago, and overall would have had a very positive…read moreexperience with a bit more follow up on Auffenberg's end. After closing, however, the title has not been mailed. We struggled to get in touch, and when we finally did, and they promised to overnight mail it, the title still was not mailed. Since then, we've tried to get in contact--and we've been unable to get in touch with a person. Calls have been not returned. Which is all a shame. We would have been happy to leave a five-star review.

While at the dealership, the sales rep, her manager, and I had a hard time opening up the hatch of…read morethe SUV I purchased. It finally opened after using two hands with more force than normal to open it up. I purchased it thinking that the hatch would open as long as I used two hands. After I left, the hatch opened the few times I tried, but then stopped opening all-together. I called within 5 days of purchasing the SUV and asked if they would be willing to fix the problem "at cost", since there was a problem that everyone witnessed while I was there with the hatch. I was willing to pay them to fix it at their cost. I thought this was reasonable. The answer was "no." Would have been a super-happy customer if it wasn't for this. I was willing to pay for some of the repair, and felt that since this was a "known issue" when I drove it off the lot they should have met me "1/2 way" on it. Would not recommend buying from them.

They sold me a car that had been underwater, they didn't disclose that info or that the motor was…read morebad. I read my contract before purchasing because I was buying my car $10,000 cash and that's what you're supposed to do. Not one time did I come across a page that disclosed any major issues with my car. I had to sign the bottom of every sheet and I did just that. My car died a week and a half after I got it! In that time I did an oil change, a tune up, I had to replace the radiator and thermostat, and I kept getting a code saying the 5th cylinder in my motor was misfiring. The car died y'all it's been sitting in my driveway for a year and today I decided to check the seatbelts because from the beginning when I cleaned it out I kind of suspected water damage. They smell like mildew more and more the closer it gets to the end of the belt! But let me go back a little because when I contacted them about the other issues I was having after having the car 3 DAYS! at that time they told me I bought it as is and they weren't fixing anything and it's all on me now. He said it in the most grim way with an added chuckle. I said ok and went to seek legal advice but in the state of Illinois there are no lemon laws so I was stuck with this junk and I was helpless. Something said check your contract, why when I went to read I found a mysterious page saying that I would possibly have to replace the motor... I was like wait I e never seen this otherwise I wouldn't have bought the car at all. I then got excited because I had proof that they fraudulently sold me a car. They failed to disclose this information and they couldn't say I saw that page because guess what (remember when I told y'all I signed every page?) there was no signature. So I instantly called the lawyer and as I snapped pics to upload for the legal team I noticed my signature was not in a single piece of paper but how was that possible if he took it in the back for "copies" and he switched the contracts! I wanna say his name was Jim but forgive me if I'm wrong because it's been a year and I'm still going thru the legal side of it all. I don't hardly remember his name but I can tell you whoever works in that building that had surgery with in the last year (he told us he was going to be off awhile for it) is the guy I'm talking about so beware of the man with the cane because he's the worst kind of human, very dishonest, and shame on you sir! But let me add when I've told this story to people around me I've discovered two of them had been there and also were sold lemons so be careful and make sure you read your contracts and pay attention to everything like I did. I've contacted the attorney general and I'm pressing the issue y'all got the right one this time. I got nothing but time to sit in a court especially when I know I'm right. You will pay for what you did to me! Enjoy

Here is the email that I sent Jeremy and he just replied that that there is nothing he will do…read more i have all the records and documents showing exactly what i believe is unacceptable and I really would like to not have to deal with Ronnie at all if that is at all possible. Simply because he has already lied to me and caused me sleepless nights.. First off when i first called the dealership and he picked up the phone and ansured what few questions i had on the car which was.... Is it available? It does get 40 to 50 miles a gallon? And is their anything wrong with the car? He told me that their was not one thing wrong with the car those were his exact words and he never try's to mention anything about the Salvage Title not until after i had someone from work drop me off up their because i had no car at the time and he made sure to get the 2500 down payment from me and have me fill out half the paper work and then he springs it on me now its real slick how he gives you no time to find out what a salvage title even means i had no idea but if he could have told me just a hour earler i could have read up on it and would have diffenetley not have bought the car to begin with. And on top of that he didnt even sell it to me at the salvage title value which is $ 4300 i have the tax papers on that is what the state of missouri appraised it at. So he sells me a car for $ 9000 that is appraised at $4300 and that's not all the ad that you had on the car clearly says that it get around 45 miles to the gallon. Well just a couple of days after i bought it i knew that was not at all accurate because it only gets 12 to 15 miles a gallon reason the IMA battery is out on the car which is a $ 2500 dollar item now to me that qualifies as one thing being wrong with the car and two things the would be the Salvage Title. Now i did drive it back up to the dealership to see if he could have it fixed you know since it was right after i bought it and of course because he assured me their was not one thing wrong with the car.... but instead of helping me it just said well that sucks and let me know that it was my problem... OK so there are two options that i think is more than fair and i really hope that you agree the option being i have already paid more than what the car is valued at so 1st option being we clear the car note... if that is not possible for you than option 2 would be i bring the car back and just get refunded the money i paid on it one of these options could surely work. i really hope that you can work with me on the matter you can reach me at 903 910 9722 Now don't just go off my reviews please look them up on the BBB WEBSITE AS WELL THE BBB RECOMMENDS NOT DOING BUSINESS WITH THEM AT ALL COST!!!