Horrible Customer Service! Provides poor quality care for some of their dogs. Owner and employees…read moredisrespectful.

We have had an overall great experience with the dog den. We've been taking our dog there for about…read morea year and a half now. He's a large (~80 lbs) coonhound who is fine around other dogs, but has some anxiety challenges with people. He's also real loud and tends to make lots of noise when he's left alone. He's boarded there a bunch of times, once for over a week. We always include the day care option for him, which is an extra cost but worth it for him to have the outdoor time (they have a fenced area that I believe they use specifically for day care) and socialization with other dogs. This is the only place we've boarded him, but we tried some other day care options in town and have been happiest with the Dog Den. The staff there knows what they're doing with our dog, and it's helped us to feel confident leaving him there. He started off feeling very nervous during drop-off, but now is excited to go and knows exactly what to do. I've seen some negative reviews about experience with staff there. The guy in charge is direct, which sometimes comes off as gruff. I get the impression he likes dogs more than people, and frankly I'm totally fine with that because he knows his stuff around dogs. I've seen him directly correct some staff behavior that made my dog uncomfortable (see anxiety mentioned above), simply by quickly observing his body language and understanding his specific needs. Other places have failed in this where the Dog Den succeeded. That's not to say the other staff there performs poorly, I've always been extremely happy with everyone there (he LOVES Carly- she's amazing and I hereby advocate for her raise). Just that my dog, like many dogs, has some specific needs. We'll continue to recommend the dog den for both day care and boarding, even though it's sort of out of the way for us. In my experience, their staff has shown to be very competent and professional with the animals in their care.

I wanted to replace my vet clinic because it was sold to some large corporation. Good Friends was…read moreone of the places I called. I wound up making an appointment. They required a $30 deposit. I asked if the deposit was refundable. The person I was speaking with said that appointment could be cancelled and deposit refunded 24 hours prior to appointment. Since the appointment was 2 pm Monday, I asked if they were open on Saturday. The person I was speaking with said they are. That meant I could cancel 48 hours in advance by calling as late as 2 pm Saturday. A couple hours later, I learned that Good Friends is also corporate owned. I called at 2:14 pm Friday 10/11/24 to cancel, just a couple hours after I made the appointment. Another person answered the phone, and she refused to refund the deposit. After calling my bank to dispute the charge, I called back to give them another chance. Lydia answered and initially refused to give her name. Eventually she gave me her name and revealed that Good Friends is part of Heartland Veterinary Partners. I called Heartland Veterinary Partners and was unable to secure a refund. So now I have to file BBB complaint, AG complaint, and potentially a small claims action. DO NOT PATRONIZE THIS BUSINESS.

The staff were super kind and thorough with their exams!! They were able to examine and treat my…read morecat quickly and the prices were very fair (especially with the shelter discount!) I will be coming here again :)

Love all the photos and videos they post online of our dog having fun with all her friends! Clearly…read moreso much hard work goes into all their events like Peanut Butter Day, Puppy Bowl, and the birthday "paw"-ties.

I have taken my dog to ruff Dayz since it opened and loved it..he got great tlc and grooming…read more Took him to get groomed and did t know ownership had changed..my golden doodle was unrecognizable when I picked him up. The groomer shaved him down to his skin. I would not recommend this groomer to anyone. Stay away

It was my puppy's first time coming to a daycare and she was very shy and scared at first, and when…read moreI came to pick her up she was a completely different dog. She loved her stay and will definitely be taking her again.

My puppy really enjoys coming to Georgia's. He attends for regular daycare and also to board…read moreovernight. Whenever we drop him off, he's excited to go in and see the employees, who are also happy to see him! He comes home good-tired and socialized. It would be great if they provided pictures of the overnight boarding area or an option to receive a picture of your pup having fun.

Headline: Who treats their customers this way?…read more Grooming: 3-stars. Customer service: 0-stars. There are better-priced, kinder, and more professionally-run groomers throughout the C/U area. Money is better spent elsewhere. I haven't been treated this poorly by a business in a very long time. The groom took 90 minutes longer than expected, and I was not updated about a delay. The owner's response to my frustration about the timing was defensive, blaming of me and my pet, and took no responsibility for her company's delay in service. Who treats their customers this way? Finally, the groom was not done to completion as the fur around the face and neck was not groomed at all.

Bella looked great and was loved :) they did a wonderful job. She was shedding horribly and it was…read morevery frustrating trying to manage on my own. Finally I was desperate and found Angel Paws and they were very kind and took her in last minute. Bella looks all fancy now :)

I've always had great experiences with Meadows through the years, the prices are very affordable…read moreand they care about your pet!

Had to call for animal medical documents this morning. Whichever female receptionist that worked…read morethis morning was extremely rude and refused to help in the moment as she "had people waiting at the desk", in which she then hung up on me. The process would've taken less than a minute. I wasn't offered to even be put on hold for a moment while she helped people up front.

I adopted a very scared shelter cat, Peach, 2 weeks ago. Late last week, he stopped using box and…read moreeating. My vet had given me guidelines for taking him to an emergency vet over the weekend. Kayla was so kind and helpful over the phone, it reassured me. Thankfully, over Sunday night Peach ate and used box. Even though I didn't need to take him in to the clinic, they were so kind and compassionate, I know where I will take my cats if I have an emergency.

Very strange with a youngster answering the phone, and talking over us as the juveniles do these…read moredays. Some puffed up admittedly unlicensed male "Beau" got on the phone - and did the same talking over you routine. His speaker listener obligation, really fell through the phone - yelling, yet not listening to me the owner of the patient. He admitted having no license in anything. HAve spent thousands there, and brought 4 or 5 pets there. Have never run in to such an unprofessional needy employee like this anywhere. One of my pets was mis-diagnosed there a couple of years ago - no apology or refund. I do have a professional license in a healthcare field - No one is perfect - but the failure to accept my pet for treatment and deal with the youngster's failure to handle the call like an adult - instead of a nasty cry baby - was so bad, it was almost hilarious, it was handled so poorly. Have spent thousands there and whoever this "Beau" guy is, has to go. It's completely unprofessional to act like a brat. This isn't how a professional healthcare provider should behave. They are losing patients due to an attitude issue. Not to mention that they had no pain relief RX for both of my cats that had dental procedures done on the same day once.. There are techs and 2 particular docs there that we love - but we aren't going to be treated like we were treated not too long ago. Just being open and honest. Beau would not sllow me to talk to a vet - which would have been the first appropriate thing to do.