Torn with this review…read more.. The visits with the nurses and doctor have been fine. Making an appointment has been easy. Matter of fact getting an appointment when I want as compared to when is available has not been a problem. It's the front office staff that's a complete joke!!! When you walk in you have to take a number and wait to be checked in. And wait and wait and wait. Never mind the fact that there's no one else waiting to check in and there's two front desk clerks. This has happened every time I go there. They just can't seem to multitask. Back to the taking a number thing, why bother when they don't go by it. It appears they just call random numbers like they're at a bingo hall. In the end their method of checking, processing you and then checking you out isn't customer friendly. It's down right disorganized, rude and well...

In all my years as a nurse I have never encountered such a poor practice. They don't care about…read moretheir patients at all. Please find a decent practice in ephrata area. THIS IS NOT ONE. they never contact patient and never follow through on med concerns etc.

My daughter recently had Day Surgery at Ephrata Community Hospital and her experience was…read moreexcellent. The nurses and staff were very supportive and professional. The surgeon was competent and considerate and she communicated well and answered my questions. They were also very organized and let me know exactly what stage of the procedure my daughter was in by posting it on a screen and also by sending texts.

Never again will I ever go to the Ephrata Hospital ER....I went to the Ephrata Hospital ER on…read moreWednesday evening March 6th, 2019, after falling hard onto my back and the back of my head. The first problem that I had was, I was told to get undressed and put on the hospital gown, I asked if I could leave my underwear on and was told that yes I could. Later on that evening when a different nurse saw I was still wearing underwear, and after she caused me great pain trying to draw blood from my arm, she proceeded to cut off my underpants and a brand new $30.00 bra. I told her I could slip the bra off and she totally ignored me. My other complaint is that the same nurse as above, hurt me and caused pain, and bad bruising to both of my arms, trying to draw blood, and then putting in an IV later. My arms are still sore three days later. I have NEVER in my life ever had anyone have a hard time putting a needle into my arm, and I'm always told that I have great veins for drawing blood. Not only was she apparently unschooled on how to draw blood or put in an IV. She was also very rude, and kept mumbling. Plus she unnecessarily cut off my brand new underwear that I had been told I could keep on! The entire time that I had to deal with her I felt like I was bothering her. My son was getting very angry and was about to go to the desk and demand another nurse because he didn't like the way that she was treating me. I have no idea what her name was, but she was overweight and looked unkept. In the end, I was transferred to the trauma unit at Lancaster General, since Ephrata doesn't even have a trauma unit! That was the best thing that could have happened to me. I had wonderful doctors and knowledgeable nurses, as well as exceptional care for the three days I was at Lancaster General Hospital.

Dr. Avandanian is wonderful, so are Sandy and Cheryl, the CRNP's there...my recommendation is not…read moreto see Dr. Weber, I can't tell you how many times I saw him and he misdiagnosed me...but Dr. A was there to help!!

This used to be a great family practice, until Well Span takeover! They lost who I feel was their…read morebest doctor. That is Dr Weber. I recently changed PCP's because my health is not good at all. Dr. Weber knew my health like the back of his hand. Then after he left (due to takeover) I was assigned to a new CRNP. My health issues, mainly terrible coronary artery disease and two open heart surgeries and then a pacemaker to top it off. I did not feel I was any longer getting the care that I needed. For them to assign a complicated heart patient to a CRNP makes not a bit of sense to me. I gave the guy a chance. A much longer chance than deserved. If I had rated Lake st. prior to Well Spans takeover I would have given it 5 stars! Now everyone seems like they are walking on glass shards there. Kind of like they are in fear of losing their jobs. Maybe the CRNP will be fine for someone that has a common cold or something simpler than CAD and many other ailments. But after being a patient there for well over 5 years, it was not hard to notice the huge change in the care and not having my messages returned was the last straw for me.

Deceptive so they can overcharge - call themselves Urgent Care, bill as a hospital…read more I recommend avoiding this place. While the sign outside says Urgent Care, they will bill you as a hospital - which generally has a higher copay. We went there for X-rays because my insurance says that there is a certain copay for X-rays at an urgent care. When we get the bill, we find that it was billed as a hospital out patient visit - costing a lot more! This is flat out deceptive! They put huge signs up saying "Urgent Care" when they are not that. I hate it when people decieve me inorder to make money. There is another Urgent Care over on 272 near the CVS. I'd recommend going there instead.

We went to urgent care because my boyfriend fell and injured his foot, luckily it wasn't broken…read more The staff were very nice. The receptionist Iris was wonderful, we were having problems with the insurance and Iris was very caring and patient and helped us to resolve the insurance issue.

I was there forth first time and was very impressed as how well I had cared been for. They acted…read morelike I was a respected member of their immediate family. they listened and accommodated and explained everything during my visit. Also when you push the call bell, they answer pretty fast. Most of all they cared for real and met all requests

EXTREMELY AWFUL HOSPITAL. I was assaulted and violated during my echo and tilt table. I left there…read morewith several bruises all over my breasts. When I stated I was uncomfortable and in SEVERE PAIN I was told to "just be quiet, I am almost finished" the nurses leaned all over my body during the procedures. The procedures in general felt 'rushed' as if the nurses did not want to be there and do their job. I felt extremely uncomfortable and violated, I was not reassured once, I was not informed about the process, I felt as if I was being treated like a criminal in a place that is supposed to show you the most care and comfort. There were at LEAST, 8 different nurses in a room with you, one of them will be playing on their phone while the other is playing around on her Apple Watch, while the other is being trained. We are the practice dummies. These nurses are right out of high school and have absolutely no idea what is going on around them. I would never, EVER recommend anybody to this hospital! I am traumatized, I will never be returning. I will need therapy after my experience at this Ephrata hospital. Please, if you care about your health and body, do not go here, do not send your children here.