Do not sell here if you are actually looking to make some decent return on your nice clothes. I had really expensive items to sell and I think I got a 10% return on them. For a nice blouse that I bought for $120 I got 6 dollars in cash. RIDICULOUS! Their clothing selection here is okay, and on the pricier side. If you want to just get rid of clothes and don't care to make money, then you can sell here and get TRADE instead of cash. Trade is way more worth it. read more

Went back today and found three fabulous summery-like tops for $20 total. Crossroads is satiating my shopping hunger AND helping me save a ton of cash. They have ridiculously cute items out for summer right now. I'm really glad not everything fit, otherwise that $20 would have ended up $50, but even then, that ain't bad. I also happened to just stuff my finds in to my purse when I found out that if you don't take a plastic bag, they donate 5 cents to a few local charities (AIDS and the SCPA)! Neato. read more

Very well-organized store with a huge selection. I prefer this one to the Berkeley one on Shattuck, it seems to have more variety and diverse styles. Some areas are a bit messier, the shoes section doesn't seem to be sorted by size. The sales clerks are all extremely friendly. Even though I've never successfully thrifted, I managed to pick out a JCrew blouse for $12 and a Daughters of the Liberation jacket (brand from Anthropologie) for $30. Will definitely be back here to dig around more and try selling some clothes to see how they compare to Buffalo Exchange on Telegraph! read more

How have I lived so close to this store for eight months and only been inside once?!? What is wrong with me? I had trash bags stuffed full of old clothes sitting in my room for months before I took them here. Unlike Buffalo Exchange, where you are forced to stand in a long line with all your junk for what feels like all eternity until they look at your clothes, Crossroads has a much more user friendly system. I walked in, was instantly greeted by an employee and told to sign in to sell. I was able to leave my bags up front while looking around and she called my name after about ten minutes. The buyer was incredibly friendly and didn't make me feel lame about all the ugly clothes I had purchased when I was eighteen. She actually took a decent amount of stuff and I got lots of store credit. My only complaint is that they are not set up to take clothing donations, because I would have gladly just donated what she didn't take. The selection is awesome and organized very well (by item and tops also organized by color). Although the place is small, they manage to fit a lot in and it's all in good condition. Now that I have finally discovered this great store, I will be returning often, monetary funds permitting! read more

I love this Crossroads. I think the staff here is the nicest of any Crossroads store and although they are smaller, they have better merchandise. I sell more than I buy, and they are always generous with what they take and not the least bit bitchy about the things they don't. The only complaint is that it seems like they don't have enough people on staff. It takes a long time to flag down someone who can get things down off the wall for ya. The last time I bought something here, I handed the checkout person my store credit slip and she exclaimed "you're RICH!" Oh gurl, if only my Crossroads credit reflected my bank account balance. If only my ebay feedback score reflected my FICO score...sigh...well, I felt rich for a second there. read more

Really easy experience today selling clothing back to them. Not one person was ahead of me in line (rock!) so my transaction was fast and painless. I brought in about two bags full of items, and they ended up accepting five items. Thank goodness for calling first; I found out they were only accepting items for Spring, so no hauling around heavy jackets for me! I had a number of items they said they would take closer to Summer, so that was nice to know. I made about $25 (cash exchange, not exchange for store credit) and I'm happy about it. The woman buying the clothing was super nice and, like I just mentioned, was great about letting me know what I should try and sell in a few months. I was a little surprised by some of the items she chose to pass up (really cute Banana Republic skirt, a bunch of Anthropologie tops) but ah well. If you need fast cash, I highly recommend them. read more

There are a lot of Crossroads out there... and this one isn't my favorite, but it isn't the worst. I swear in the job interview one of the questions must be, "Are you a frequent bitch to people... you are? Good, you're hired." Aside from the stuck up tattooed ladies that work in these institutions- I must say the deals on jeans are incredible. I, for one hate spending more than 30 bucks on a pair of pants that used to be considered hobo wear in the 1050s- lucky for me Crossroads allows me to buy interesting and awesome fitting jeans for cheap-o prices. Here's how this particular Crossroads differs from the rest: The salesladies the bitchiest I've experience, even worse than the SF store- what the hell? The clothes are pretty awesome... but since its in a trendy spot they are a tad picked over- unlike the Crossroads on Shattuck or in Santa Cruz- which always seem to have some interesting finds. The neighborhood is nice- perfect for sunny day strolls with your baby, dog, and grocery bag complete with baguette. Stop by if you're in the neighborhood- but if you want a particular Crossroads- don't travel to this one. read more

I too have mixed feelings about this place. As a shopper, this store saved me when I was rapidly losing weight. I was dropping a dress size a month and constantly needed clothes that didn't make me feel frumpy. Cool finds such as $20-30 jeans (various designer brands) an $18 almost new 100% cashmere sweater and a $15 very cute Gucci top make this store my HG of clothing stores in the Bay Area. They seem to only want to take "nicer" brands, but I see a lot of Old Navy clothes every so often. I don't want to buy Old Navy at all let alone on consignment. As far as selling, it's hit or miss. There have been times, where they took 80% of my offerings. I have even sold back what I purchased from them a year (one case three years) ago. Other times I would only be able to sell maybe a shirt or too (out of pity?). To be fair, I was trying to sell wool jackets and skirts in June and they only wanted summer clothes, or I was trying to sneak in something from Target. Its a good idea to call first and ask what they need. Yes, some of the staff have attitudes, never smile and very minimally helpful - which is why I only gave it 4 stars. read more

Came here on a Wednesday to try and sell some clothes after I'd cleaned out my closet. The list on the sign-in sheet was surprisingly long for a weekday so I had to wait about an hour until it was my turn. I didn't buy anything, but there were some cute dresses and tops right at the front for less than $20. They have designer items hung up on the walls, nothing really caught my eye though. When it was finally my turn, the girl was really nice and explained to me the process (35% if you want cash, 50% for store credit of whatever they'd sell it in the store for), they look for things that are in fashion at the moment, or for the season (right now, winter), and in excellent condition because they don't wash or anything before putting it out on the floor. I brought in 2-3 bags of clothes, 2 purses, and 1 bag of shoes - to my surprise, they took most of the clothes, even things I didn't think they'd want (I was apprehensive about what they'd like based on reviews I'd read online about these kinds of places), bought both the purses, and 2 pairs of boots. I walked out with $62, for maybe 10-15 items. read more

This review is for selling at the College ave. location only. I would say don't bother if you have stylish items. I was here recently right when they open in the morning. There was only 2 people in front of me, one of which was already selling to one of the two buyers. So the buyer and seller were just chatting away and even though there were a bunch of us waiting to sell. Judging by their conversation, the seller is regular at this store. They took their time and chatted away for over 1/2 hour, mind you, the seller only had a few, what looked to me like really dated items to sell. I think they bought pretty much everything. When I finally got to the counter to sell, the buyer rejected some barely worn stuff, like a pair of designer denim and a pair of practically brand new shoes because it was "too worn". I glanced at the stuff they have for sale in the store and wasn't impressed by what they had to offered. Perhaps this store is geared more toward the fashionably conservative crowd in the neighborhood. read more

Crossroads is one of my favorite used clothing stores. I've found some stylish and inexpensive clothes by favorite designers that would cost more elsewhere. Since this place is a used clothing store, the selection can be hit or miss depending on the sizes and styles available. I've never sold any clothes here so I can't comment on that. read more

Oh dear...I used to go to Chinese school @ Claremont middle school as a kid. Being the too cool for Chinese school kid, we ditched class to roam around Saturday mornings. *sigh* that's why I can't read shit @ Chinese restaurants now...especially the specials they only write in Chinese :( Serves me right! It's my fault...I know tsk tsk Anyways...this is where we came many times to spend our time. I have bought so many things here, have not sold though. Why? Cause I'm a pack rat...can't get rid of anything till they're all torn and stretched out lolz read more

I'm a huge fan of Crossroads. Been to numerous different locations and sold my clothes at three of the Northern California ones. I typically frequent the San Carlos location, but recently moved to the East Bay so needed to find one closer. I've been to this Oakland location numerous times now and I can honestly say it's my favorite out of all of them. Every time I've sold they've taken most of my clothes. Granted I've done it enough that I know the kind of things they are looking for, but I've had things bought here that I had taken to another location and they passed on like brand new Spiritual Gangster tees. I feel they are more fair in what they pay out here than at some of the other locations as well. If you're selling, I'd highly suggest getting here right as they open or else it'll be a wait. I usually get there 15 minutes or so before 11 and I'm in and out before 12. I've also had a ton of success finding clothes to buy for myself. Free People, LuLu Lemon, Jeffree Campbell and much more can be found here if you take the time to look through the racks. My boyfriend has even had some luck finding clothes here, which is a pretty rare feat in itself. It can be hit or miss, but I think that's true with any consignment store you go to. If you're in need of a closet revamp, I'd definitely come here but be realistic about the experience. They will only take clothes in near pristine condition and are picky about brands and styles. If you have good stuff though they are bound to take it and you can get some new goodies to add to your wardrobe in return or just some cold hard cash. read more

I wouldn't waste your time *trying* to sell anything to these people. I can almost guarantee you will walk away disappointed with your large, heavy bag of unsold, perfectly good/"in season" items in tote. What's with their obsession with seasons anyway? Last I checked this is Northern California, not New York, and people often wear shorts in the winter and sweaters in the summer. I've been told everything from my clothing did not look "new" (after being worn only once) to that my item was too "conservative" or "work-like" as reasons for not accepting my stuff. So I guess the people who shop here don't work? And after waiting an ungodly amount of time for them not to accept most of your items, they'll have the audacity to ask you to wait in yet another line to collect your pittance. Just donate to goodwill and take the tax write-off instead. 2 stars since the employees are pretty friendly. read more

Huge selection! The store is busy so it gets new stock all the time. I love crossroads!

I hate shopping but I love Crossroads because I know everything there is in style, clean and gently worn, and affordable. Shopping here is hassle-free and environmentally friendly to boot. For women, Crossroads offers a variety of business casual, special events, and casual clothes and accessories. They have everything from work basics to cocktail dresses to designer jeans. The staff is friendly and helpful especially for a shopping novice like me who sometimes gets tops confused with skirts. Girl clothes can be very confusing! They'll also help me figure out if things can be tailored or not, which I really appreciate because I'm really short. On my most recent visit, I picked up 3 pairs of what I call "miracle pants" (pants that I don't need to tailor) for less than $20 each including tax!!! I couldn't ask for more. One pair even had the original store tags on them. Crossroads has a more robust men's selection than most used clothing stores I've been to, but it's still not huge. read more

My experiences at Crossroads. The first time I went to crossroads was 6-8 weeks ago; I was having lunch across the street notice the store and went in. To my surprise I found a Great buy on a designer backpack, suede jacket and dress. So, I decided to bring a few Irma for trade. I brought five items and 2 were chosen for trade trade, I traded one. The one traded was an off brand cover up, the associate said $16, credit or cash; I sad credit. So, I went to the one on Shattuck Ave their was a long line for trade over 20 people. People were sorting clothes on the floor. We decided to go to the College store. I waited my turn (1 hour)the associate accepted 3 items, I traded 2. She stated the jeans were $24 sand dress $22. The Associate is giving you the amount their going to sell it for but your amount is either cash at 30% or credit at 50% of the sells price. So why not tell you $12+11=$24 well it's marketing/branding. The fact is your getting very little for your goods. I will buy but not sell as Crossroadd. read more

It's definitely hit or miss at consignment stores. Sometimes I can find something good like my last week purchase of $18 handbag that looks as cute as a real Belanciaga, or hit a bad day of no good finds...just really old clothes, old old clothes. The prices are kinda ridiculious for used goods. And this is definitely not a place to try to get rid of your goods... I tried to sell there 2 weeks ago, hauled 4 large bags in....hauled 4 large bags back. My clothes are pretty new...some even had price tags on! My labels were good....abercrombie, j crew, banana republic, pink, etc..the bought my good yanuk jeans, brand new pink flats, and french connections tees.....7 items = $30. SAD.....yet I see the price they mark for retail on those same items were 3-4x as much! Do they have quotas for how many they can buy per person????? Definitely this location is MUCH MUCH more picker than their sister store on Shattuck. read more

They are "OK" for buying a few staple items but they are AWFUL to sell to, I'de rather go to Berkeley. I went in to see if there are any items I can add to my fall look & I notice a lot of items like some stuff I have at home that I no longer wear. I put the items I'm interested in on hold & grab one of those cards (that tell you what they are looking for), I go home & check the website just to be sure & collected my items & went back over. I took in about 20+ items that fit the description of what they were looking for (wide leg pants, chunky sweaters & camel colored pea coat) all of them in great condition. After waiting more than 30 minutes the girl goes through my stuff & takes only a few items, I say what gives? I followed your website & you're not taking anything? She's like "yea, well that is what they are looking for nationally, but these items don't sell well here". What the hell man... WHY is this not stated on the website? Not only did it consume hours of my time between sorting through my things, bringing them in, waiting for them to look at them (and I can't forget the additional 15 minutes I waited in line to get my credit for the few items she did take). Honestly it's enough to make me not shop there anymore. The girl going through my stuff was condescending & although it wasn't an issue of the quality or condition she still refused 90% of what I brought. I'll also add that last time this happened, I took the same bags back the next day & another girl went through them & took more than 40% of what I had originally brought the night before. So I'm not sure what kind of "system" they use is choosing what they buy, but they should talk to their people about consistency & not waisting peoples time. I'll drop in to the berkeley location with the same items some time this week & I'm fairly sure they will take what RockRidge didn't considering that's what happened last time. read more

I just recently discovered Crossroads and am so happy I did! This particular location has an awesome selection of jeans that are in awesome condition. If you're a fan of Gap's jeans, there are a bunch here. I must have seen more than 5-7 pairs of Gap jeans, some Jcrew, BDG, Levis, and Madewell. The pricing is fair - considering the savings you're making if you were to buy them at the department store price. Overall, a very organized and clean store! read more

This was my first time at the College Ave location and my first time selling- overall, it was a decent enough experience. The store itself is pretty nice, with lots of windows and space. Since it was a Saturday afternoon, there was a pretty long wait for the buyers (think 1+ hour), but that's to be expected. A lot of people shopped around the store or relaxed on the benches (nice touch!) while waiting to meet with a buyer. I was worried that the majority of my pieces would get rejected with a sniff, especially since some weren't exactly "in season," like a black formal-ish skirt. However, the buyer was really friendly and cheerful, and ended up buying more than half of my stuff. I only got $32 in cash, but hey, that's a week's worth of gas right there. They have a guide on the website detailing the kind of items/styles they're looking for, which is really helpful when you're trying to figure out what you can sell. While the buyer was going through my stuff, I went around and browsed the store a bit. Overall, the selection looks better and cleaner than the Shattuck location, which makes sense given the difference in clientele. Yes, they do have a number of H&M and f21 tops, but they also have a fair selection of Sevens and Citizens, too. read more

I always come here, to sell and buy. The men's section, as is with virtually every other clothing store, is a lot smaller than the women's, but because of that, they're a lot less picky and usually I sell at least one article of clothing. Just keep coming back; one seller will pass on this or that but then another might take it without question the next time. And the good sellers even tell me why they passed on certain items (feel free to ask if they don't). Half of my shirts are from Crossroads. You will have to dig for the good stuff, but it's worth it. And the staff, especially the manager Amber, is cheerful and kind, which is appreciated considering how backed-up the seller list can get on the weekends. read more

Okay... I'm a HUGE fan of Crossroads, but this one is TINY! Because of the size, the selection isn't as good as the other crossroads... but maybe that would help your chances when selling clothes! ;) Things I liked about the oakland store: 1. location - it's not in some crummy neighborhood.. it's actually in a really cute spot. if i didn't know better, i would've thought i was in downtown carmel. lots of cafes and small stores in the area - another plus - pegasus bookstore (used bookstore) is within walking distance - just down the street 2. doesn't smell like a second-hand store - I do a lot of second-hand shopping and most places you can tell that these are used items. Here, the cleanliness is well maintained. So... would I come to this location again in the future? To buy - probably not. To sell - yes! read more

The clothes are really good quality but the service varies. When I first started going, the workers were super bitchy, judgemental, and condescending. However, I went the other day, and the buyer was super nice. There was an older woman in front of me who clearly didn't have any suitable clothes to sell, yet the girl still looked at EVERY single item. It was very sweet of her. I feel like they take anything that is brand name. I also love Crossroads for buying stuff- they always have cute eclectic stuff new/old at affordable prices. The stuff is new and clean. But if you're here for selling- try to dress nicer so they will think your worth the effort. I'd recommend coming here to sell your better clothes and then going to Buffalo Exchange after- they buy funkier stuff. read more

Super cute store. One of my fave crossroads in the area. Went in to sell my clothes which is an easy process. I just went in, dropped them off, got a slip to come pick up what they don't want and get my offer within the next three days. They don't usually take much of what I have which is a bummer, but I like that they are picky so I don't have to go sifting through a bunch of old, tattered clothes when I shop there. When I have the time, it's worth a shot to try and trade in some old clothes. Especially because I am way to lazy to use eBay. Fingers crossed that they like what I had. This store is awesomely big and it is in a great location! After dropping off my clothes I headed down to Southie for lunch. Perfect! read more

I found what I was looking for without having to dig too much. It's the best Crossroads I've been to because they have stuff other than goofy or ill-fitting club clothes. The clerks aren't all that nice but they never are at places like this. On an AmeriCorps salary this is a good good place to shop. read more

I have been buying and selling clothes at crossroads for over a decade now. I know it's easy to get offended when the buyer doesn't take some of your finest and most expensive pieces. If it's older than last season, they wont touch it. Once you understand this general principle, it becomes easier to hand pick the items you want to sell before you bring them in to the store. This location offers a drop off service during busy buying hours that allows you to leave your clothes at the shop and pick up your check or store credit later on in the day. Its a great way to avoid the long lines to sell. read more

I absolutely love this store!!! Staff is so nice and they have reasonable prices and will bargain from time to time. I also love the fact that they're not prejudice all cultures, colors and sizes are welcome. Ive been shopping with this store since my son was 13 and he's now 23 .all I can say is Awesome Awesome Awesome My name is Natascha Cox and I'm glad I started shopping with them. read more

I haven't tried selling my clothes here yet but from my consumption experience in this store, I had a pretty good time! The store was small but big enough to have a couple of changing stalls and they had plenty of clothes racks all around. They separated their clothes by color which was really convenient when you're looking for a specific color. And they're cheap!!! After going through all the clothes rack, I saw two shirts that I really liked. So I got in line, waited, and waited, still waiting, and after 10 minutes I finally got into the changing room. This explained the lack of 5 stars. I know it wasn't the stores fault that the customers in the changing rooms took so long to try on their clothes, but maybe it would be nice if the store put a limit on how many clothes a customer can try on. Maybe they already had a limit? Not sure, but having to wait just to try on two shirts were annoying. I will probably go here next time when there isn't a big line for the waiting room. =) read more

+ good place to take clothing that you haven't worn in a while but others may still find stylish! Depending on your mindset, it's better than going to goodwill b/c you can "cash out" with a trade so you can spend it on stuff you find in store! + i find that it's usually better than Buffalo depending on your style. This usually seems fresher and more professional/biz casual. Another plus is that it's usually better organized and the space is more light filled. + parking lot in the back so you don't have to pay for parking and risk getting your car ticketed for the weird parking rules they have in oakland. - when there's a wait to sell, it's really tempting not to find something that you like.... read more

I went here for the first time today, after grabbing some lunch in the area. I've been meaning to unload 3 bags of clothes at this place, but never manage to get around to it. I didn't have those bags with me today, but I did have some luck on the purchasing end of things! Adore the organization by color. It makes it very easy to find something specific, or fill in gaps in your wardrobe. Also liked the "featured" items around the top of the store. Wish the dressing rooms were not so small, but do like how they had 2 hooks (I hate dressing rooms with only one hook). Service was friendly, but not particularly chipper. Overall section of clothing was solid; it spanned a range of styles and featured casual to dressy options. Picked up 2 cute J Crew and Banana Republic tops I can't wait to wear! Tips: They are eco-friendly! Bring your own bag and they'll donate 5 cents to a charity of your choice. Park at BART - it's right across the street. read more

Given this place a try to both sell and buy over the years. Sometimes I get lucky and find something cute and sometimes not, but good finds don't make up for the rude and immature staff. They make the experience of shopping or selling here miserable. read more

Update: Recently I have been going here pretty often and am suprised by the employees surliness. I wanted to look at some shoes yesterday, and they were on the back desk where the people who work there sort the clothes. No one was back there for a while, so I reached behind the desk to get them. Just as I was doing this, an employee came running back there and told me not to go behind the sort desk because it is dangerous. Really, dangerous? What, can piles of clothes fall on you? I told her I didn't see anyone and had waited for a while and no one was back there. She started to get snide with me and told me she was only gone for a couple of minutes. Whatever. The women who work here suck. There customer service sucks and they don't treat their customers well. I think they are all in a club or something. They all look alike. I'm dropping my rating to two stars. There are much better recycled clothing stores in the city. I will be going to them from now on. I've been here a lot lately, especially since they've moved. The selection is very good, new cool stuff, but the wait in line to sell and buy really stinks. You would think they'd want your money, but it seems to take so long to pay. I think they need more employees and efficiency. They are obviously doing well enough to hire more employees. read more

the shattuck store is full of B. S. There clothes are dusty and look worn, but they turn around and tell me my 1 time wore Nike beany cap they wouldn't take, or my brand new wallet. The said they don't take leggings and they have some hanging all around store, oh one this the one right here " we don't take skinny jeans cause they don't sell", now we all know that's a LIE. I will never go there ever again! U shouldn't either read more

The good: Selection of clothing, including some designer labels at inexpensive prices. I've purchased some cute purses, sundresses and hoodies here. The bad: Staff is pretty consistently rude. Selling can be a degrading experience. They will not purchase even high-end designer labels if the piece is off season. The trade price you get for label items can be pretty low. read more

Worst crossroads ever, mainly because they have idiots for staff. On a Monday they have one guy working who is slower than a dead person, only thing he does is fucking talking and inspects one item for 15 min! It took one hour for someone to open second register to only have someone come who is slower than the first guy and is literally useless. So many people ended leaving because of how slow these morons are. Normal person can't not get angry because they end leaving angry with no money and lost time. They think they are fashion bloggers having a damn tea time.. read more

I've been to the Shattuck location dozens of times and just lost my virginity to the College Avenue location this weekend. It is a bit smaller than the Shattuck location but the employees were really friendly and I walked out with some great finds: a pair of super cute grey heels, an over-sized purple bag (my wardrobe must-have) two feminine summer topsand a scarf- another wardrobe must-have for me. I went pretty late in the day and didn't have as much time as I would've liked to shop around before the store closed but I plan to go back to get a better look at the selection and maybe even part ways with some of my lovely things that I no longer wear and sell them. read more

When I gathered my "in-style" clothing and decided to make money off of something i was not going to wear, I expected to get a decent dollar amount but..... I didnt get too much and I shouldnt have expeced that either! they offer 35% cash or 50% store credit.. They do have some cute clothing but I had to dig and dig and you need to go with some time on your hands. I can see why people like coming here tho they have more modern styles than other used clothing places read more

I could spend hours in this place! I have found a lot of great deals, but I've also found many expensive clothes that are not in great condition, which annoys me because...helllooo...it's a used clothing store. The whole point is that you don't have to spend $30 on a shirt that will fall apart if you wash it once. Anyways, besides this, I do really like it. I've gotten about 5 shirts there, a really nice polka-dot dress (for $12), a belt, and a pair of shoes that would normally cost $36, but at Crossroads, cost only $13. The other problem I've had is with the people that work there. Some of them are very helpful, but sometimes they have been rude or act as if they don't want to be there at all. read more

I love the idea of Crossroads - but I hardly ever find anything here that I like and want to buy. I always feel like I am un-hip and un-cool enough to shop there - and never, ever, has the place bought my clothing. And yet I keep looking - but am unimpressed with what their buyers choose for the store. Three stars because I think it's a great model and people should definitely go and give it a try! read more