I bought a kanken from there for 37 dollars and personally I thought the selection was very good you just gotta look around with an open mind of what you can turn it into read more

staff is friendly and super trendy! this is the best and my most favorite Crossroads store. The only bad part is parking is a real bi*tch. I never go here on the weekends. The store is really small compared to the one in berkeley BUT every item in the store is worth taking a look at cuz they buy really good stuff compared to other Crossroads stores. I went to the store yesterday and left disappointed, as usual. I tried to look for parking at the College Ave location and there was NO parking! =( Its worth it if you guys can get parking! read more

Seriously, like 1/2 of my wardrobe originated here. It's hit or miss; I make many visits that don't turn up anything. But my bestest cashmere cardigan was hangin' on the wall one fine spring day. I snagged it for $30- woulda been $150 retail!! read more

if i had to make a generalization of my over all rockridge crossroads experience i'd say: some of the time, employees aren't friendly, and quite rude. all of the time, employees get first dibs on the good stuff (probably the case with all crossroads stores) which i find to be annoying. what's the point if customers get the left overs? i'vd discovered today that their selection is not that great (used to be better than sf). i'm bummed. i used to like coming here. read more

I totally love the new bigger location. And after you're done trading or selling or buying clothes you can hop over next door to Dreyers or the Rozelle bakery for a yummy treat. read more

This place rocks! I got a pair of Prada pants for $15! They have a great purse selection too. The staff is fine, and I feel like you can go here all the time and find new things. read more

Everything is seamless at this establishment. Me and a friend came here and looked around at the awesome selection and bought lots of things. The best part is the staff! A staff member named elinor gave us a lot of attention even though she was doing a lot. She was very friendly and the ambiance of the whole place was awesome. read more

Nice and cheap clothing store, mostly has things for women but sometimes got gems for guys too. Friendly service :)

Way too many old navy brands to keep my love for shopping ignited. Hardly does Crossroads justice...I still feel like I have to head into the city to get my consignment fix. read more

I loved this resale shop. Top items are around the top of the room with sizes and prices. I found a designer wool jacket for $35 - one of the more expensive items in the room but worth it. In winter, they have lots of boots, jackets, sweaters, gloves, scarfs - everything a newbie in town needs to stay warm! They also make it very easy to sell items - you can even drop them off and come back later. read more

Had my first selling experience this afternoon at Crossroads, and it was a really good experience. The woman that helped me with my selling was sweet and friendly (and easy on the eyes at that), and was very helpful and obviously knew what she was doing. I also understood their seasonal buying process better after, so that will be useful going forward. Their sign-in system is efficient and I didn't have to wait long. Having shopped there a few times, I can also say that the selling experience was very positive, and I would not hesitate to do it again. read more

I've sold at Crossroads numerous times, but this was my first experience at this location and I was not impressed. I came with one bag of neatly folded items. Each time the buyer rejected an item, she haphazardly tossed it into a pile in front of me. She really struggled with one item in particular: a floor length dress I bought for a wedding which cost over $400 new and was only worn once. After she told me it was too fancy for her to take "right now" (which didn't make sense to me; it's perfect for spring/summer weddings), she rolled it up into a ball and tried to stuff it back into the dry cleaning bag I brought it in. After she finished, she offered no assistance with packing up my items. Instead, she stared at me like I was holding her up as I attempted to stuff the wadded up clothing back into my bag. Yes, these are clothes that I no longer want, but they do have value and I think the way the buyer handled them was disrespectful. I won't be selling here again. read more

I could spend hours in here; there's a stimulation overload! There are bajillions of clothes and accessories, most of which don't fit me, but I managed to find a scarf that my grandmother loved and a shirtdress that was adorable and fit me perfectly! It's honestly hard to go in here without finding something you like, their new location is so frackin big. I would definitely recommend this place to someone looking for low-priced style! read more

This place has such a great selection. It can almost be overwhelming. Their Oakland store is so much better than their Berkeley store. I love their selections of tops and sweaters. The sizes and styles are more for juniors, but they do have a nice selection of items for ages 20-30. I can find things here for work, or for a night on the town. read more

Selling here is really degrading... But this time around the buyer was really nice... The cashier was a jerk...I wasn't dressed today and she clearly treated me like she was better than me and displayed an attitude when I asked to see an item in the jewelery case... Got two cute things...so I might go back...but will be prepared for a**hole cashiers... read more

I loved going to CrossRoads when they were at the smaller location. It felt intimate and the service was good because there was always someone who could see if you needed something. I was always impressed that they were able to pack a lot of clothes into the space they had. At the new, bigger location, the few times I've been back, it just hasn't felt the same to me. It feels impersonal and it doesn't even seem like they have more selection of clothing now with all that new space. Bummer, cuz I used to love shopping there. read more

Like going to the post office, prepare to wait for a ridiculously long amount of time for very little service in return. It took over an hour to be called up to show my clothes. I had beautiful, clean, designer brands including Theory, Vince, Zara etc. One by one the salesperson took each piece out and without explanation folded them back up only to return them to me. Having patiently waited (a.k.a. wasted my time) in the store for more than an hour, I had ample time to peruse through the racks. I noticed pieces that were unraveling, stained and dirty. Strangely, they are selling rags and rejecting valuables. I left with all my clothes, save for one item, and vowed never to return again. It felt a bit like being in a Portlandia sketch, the service was that painfully inefficient and poor. read more

Honestly, I really prefer the Shattuck store, it is a nicer bunch of people. I brought some things to sell, and I know you are probably not going to want all of it, but the buyer, was rude, didn't even really look at the stuff, treat me and all your customers with respect. read more

I've come to this location several times, and never felt compelled to write a review since it was always just a mediocre experience. Now I've been pissed off and will never be returning so here goes. I sign up and the iPad says 72 minute wait. I go to grab food, and ten minutes into my dining experience I get a text saying they're ready for me. I dip out and upon my re-entrance to Crossroads, a woman yells "sign in to sell" and walks off. It took ten minutes to get her attention to tell her I had been texted. Another ten minutes later she tells me they never called me and there are still people ahead of me. I ask why I would get a text, and she tells me it's a warning text and the real text will tell me which station to go to. As I start to walk away, I notice my text does in fact give me a station. I go back to her (she's obviously irritated with me at this point) and I tell her I'm supposed to be at station 1. A couple that walked in behind me is now at the counter, and the crossroads employee tells me they were here before me so I have to wait. Another customer waiting tells her she in fact had called my name (which she denied multiple times) and her response is just "that's weird." After waiting a few more minutes, I grab my stuff and leave. Thank god Ramen Shop is across the street to make my trip worth it. Don't go to this crossroads location. They're rude, they're careless, and they won't take half of your clothes despite selling tons of outdated 1990 style merchandise. You're better off at Knimble on Grand Ave. Oh - and don't forget to visit the Ramen Shop. read more

be aware -- DO NOT just drop off your clothing,,,, STAY and wait while they go through it and pay you. I droppped my stuff off - at the suggestion of the salesperson - since the store was very crowded and there was a line waiting to sell. He said to come back "around wednesday" of next week to pick up my money for the things sold and take back whatever didn't sell. I go back- actually on tuesday - and the girl at the counter says"oh,,, hee,hee,, i'm really sorry, but we DONATED the clothes we didn't buy". ???!!!!! i was a first time customer, and the guy i dropped the clothes off with NEVER mentioned that if you don't pick the clothes up the EXACT day they told you to (like around wednesday really isn't exact ), then they "donate" them. I brought in FOUR LARGE BOXES of really nice stuff, and the girl hands me seven,, yes seven dollars cash. I ask for the manager, and she reiterates the obscure policy. When i begin to question further and get angry,,, a miracle!!!, the clothes magically show up in the "back room". They returned one box. I brought in four packed boxes. Seven dollars. Where's the rest of the clothes they didn't buy?? Maybe I'll head back there in a few weeks and find them on the racks, who knows. All i know is i didn't get seven dollars for three boxes of clothing. read more

Horrible selling experience. I Have to wonder, how does it make sense to put your most seemingly inexperienced employee at the sell counter? Literally every item she considered buying, she needed a second opinion on. So counter productive! My wait when I got here was 4 minutes. One hour later, I'm still waiting, only now getting items priced. The worst experience ever! read more

Wouldn't go back here to sell or buy clothes. Their staff is always unfriendly. Waited over an hour and a half (after being quoted 50 minutes) for someone to look through 10 pieces of clothing, and they gave me $20 of credit for items that were in great condition and higher end brands. The selection in-store is mediocre - I'll go elsewhere next time! read more

Actually 1/2 a star. I just moved from Alameda into the area, so i decided to try crossroads out. The first two times i went there it was actually ok the prices were decent and the women who helped me were very bubbly. But, my third time i noticed while waiting in line that not all of the workers are friendly. I saw the woman behind me gets enraged as the cashier checking out her clothes rolled her eyes at her items. I had hoped not to get her and i didn't but her co worker was just as rude. I finished my purchase in disgust at how they were acting. The fourth time i came in i was checked out by the short asian woman with rolling eyes. Not only was she rude but she priced extremely low. She tried to give me $5 (35% of the price they sell for) for a Beebe moto jacket tags still attached! I had enough and went down to Buffalo exchange and sold it for a whopping $40. My advice to anyone looking to sell at crossroads don't do it. There are many better options nearby read more

I have no idea why people have said the staff was bitchy. I have gone in a few times over the past month to purchase and they have been nothing but nice and sweet. I have found some amazing deals here. A Gap green corduroy blazer for $15 and a Gap grey cardigan for $9. Super cute stuff. I am preparing to sell some items here in 2 weeks so I hope they take a lot of it. I gave 4 stars only because I wish the store was bigger. Not their fault. I wish they would open a store in Marin. read more

This place keeps going down in my eyes. I'm sorry Crossroads, I really want to like you, I really really do, however, every time I go in there I am sourly disappointed. Today I waited 30 minutes in line to try and sell my clothes, there were only two people in front of me! When I realized that I had been standing in line longer than I had expected and was about to miss an appointment, I booted for the door when a sales clerk asked me if I wanted to leave my bag here so they could look at it in the next 24 hours. Why didn't they mention this before, especially as the line behind me began to grow to three and then four people! There was only one person there doing the buying and she was a manager so she kept getting interrupted by questions from other people and had to leave her post about three times. I do have patients, I really do, but this place is just so darned SLOW! Why do I go back? There are a few shops in the neighborhood that I love and I find myself drawn to crossroads when I'm visiting the area. I have upon occasion found a cute shirt or two there. read more

I've been shopping at Crossroads for nearly 15 years and for some reason I keep thinking it will get better. It's only gotten worse. There are always nice people working at the fitting rooms but I think somehow power really goes to the head of anyone who begins buying. I've literally seen buyers pull clothes from people's bags and then show visible signs of disgust. I've usually managed to make a couple bucks each time I sell but it's not worth the degrading, bored tone these hipsters use with me and every other poor customer in the store. read more

This review is for selling only. If you're in any sort of hurry, I strongly suggest going the 24 hr. drop off method (you drop off your bag of stuff to sell, then come back the next day to see what they've taken and settle your account). When I went in to sell, one of the two people working sales told me it would be 10-15 minutes. Forty-five minutes later, it was finally my turn. Ten minutes after that, she said they were buying one item, and I made a grand total of less than $3 for nearly an hour's wait. I should've taken everything to Out of the Closet like I originally meant to, which would've been faster and had basically the same monetary outcome, plus the moral glow of giving to charity. read more

Came in to sell clothes there was a long lone and only one seller . they Are very strict about certain clothes wouldn't go here to sell clothes. Decent place to shop at. read more

I'm torn because I love buying here but selling is always bitter sweet. I run a fashion resale business on the site (just thrifting and re-selling on e-bay) and will often bring clothing in here if I'm not able to sell it online, for example if I find a new with tags Forever 21 jacket, that won't sell online, but Crossroads will probably take it. Don't expect to walk away with a huge haul though - I'd say they pay you less here for items than almost any other resale store I've been to. HOWEVER they also price their items very low, and they have such a mix of things that it's almost like thrifting all over again. You can find some great inexpensive pieces from places like Free People, Urban Outfitters, Anthro, etc. here. However, if you are looking for cool hip styles there are more appropriate stores to hit up. If you're a young professional like me and need to pad out your office wardrobe, this might be a great place to start! read more

this place is full of treasures. here is a partial list of my Crossroads collection: 1) Chloe wedges for $125: almost new condition (pre-owned) 2) Joe's Jeans for $30 (new!) 3) 3.1 phillip lim skirt for $20 4) north face ski jacket for $20 (new with tag) 5) marc by marc jacobs t-shirt $13 (new with tag) 6) leather longchamp tote bag for $50 7) michael kors blouse for $10 if you're not into expensive labels, you can definitely score something stylish for about $10-$15 seriously...this store is a GEM. the people who work here are all really nice. my experience selling here was fine, too. read more

Yay! I'm a fan. I enjoy the selection and the fact that I can trade and sell my own stuff. I found a super cute short-sleeved button down shirt-dress here that I knew had been discontinued in department stores. I find the buyers very friendly. I like how all of the items are organized by color. The dressing rooms could be a little nicer if they added some hooks or benches in the room- it's kindof cramped in there. I shop here for jackets, dresses or shirts. The selection of shoes is very limited and I'm not drawn to them. read more

This is by far my favorite Crossroads. I've been here maybe five times and haven't been disappointed yet. Some of my favorite clothes and shoes are from here, including Birkenstocks and Seven jeans. I've also sold here before, but only a few times. Though nearly everything here is used, it still has a way better vibe and better quality merchandise than Ross or Goodwill. I love having lunch at Cactus around the corner, then stopping by Crossroads and searching for a few things in their beautifully organized racks without breaking the bank. The employees here are normally friendly and/or helpful. I'll definitely be stopping by here to grab some new clothes for when I go to Europe in a few weeks. The only downside is that Crossroads has no kind of donation system, so anything they don't buy from you you have lug it to Goodwill yourself. That aside, Crossroads is a broke girl's dream come true! read more

Out of all the Crossroads in the Bay Area, this is consistantly the best. I might be biased though because I frequent this one more often. I tend to find higher quality stuff at this location, and it seems cleaner. Brands I've seen on a regular basis: Miss Sixty, Seven, Joe, PDC, Marc Jacobs, Sweet Pea, Abercrombie, GAP, Old Navy, etc. The buyers at Crossroads for the most part have style and that's reflected in their stock. You will see a few random pieces that make you think what were they thinking when they bought that, but that's usually in the 50% off rack. They do have a selection of new clothes in the front. All the other racks are full of clothes they bought from customers--some of which still have tags on them! Selling your clothes isn't as profitable as selling to Buffalo Exchange though because Crossroads doesn't price their close as high. If you do sell, opt for the store credit unless you really need the cash. The men's section isn't as large at this location, but I don't mind. That's not what i'm shopping for!! read more

Every time I go here I find something really unique and cute. I almost never leave without buying something. I like how the clothing is arranged - stuff is easy to find. You just have to be a little patient in digging through it all. My one gripe though is that the service has been hit or miss. Sometimes the girls up front make it seem like they're too busy for you. read more

I normally love secondhand stores but i can't justify paying 75% of the retail price on used clothing. I spent about 2 hours digging through the racks as any good thrifter would. I found maybe 4 items that i thought were things i would actually wear while a little out of my price zone for used clothing?? I went to the fitting rooms to find that one item was missing a button and another had a huge stain on the bottom (the worker told me that if i bought the item with the stain on it and took it home and washed it and the stain didn't come out i could return the item within 7 days with the tags for store credit??? cool i guess?) read more

I've found a few really great deals at Crossroads, but I always feel bad for my boyfriend who has to choose from just 2 racks of men's clothing. It always takes him about 10 minutes to flip through the shirts and jeans and then he just mopes around waiting for me to finish going through the 5 million racks of women's clothing. Poor guy. read more

this is definitely one of my least favorite locations. the people working here usually seem jaded and cold. the selection is just not that great either, which is strange because the buyers are so picky. small location, messy shoe area, go to the crossroads locations in san francisco. i actually feel a bit of the jaded, unfriendly vibe at all crossroads locations (save 1 or 2 people at a few), but this is generally a good place to TRY selling your clothes and on good days you can find some nice designer pieces. i recommend the castro, irving, fillmore, and haight locations, particularly for finding good items. read more

I really like this place and the lovely people that work there.The selection of items is quite hit or miss but that's to be expected.There's always at least 1 gem that I can't live without and most of the labels are mid to high end.Also as far as selling clothes,etc. to them,the process is civilized and efficient. read more

I absolutely love this place! I've gotta admit, this is where a vast majority of my wardrobe comes from. If you've got a sense of style, love shoes, purses, and simply like quality items, you've gotta check it out. Well, for me, it's the designer purses, jeans, shoes, and sunglasses that I find or may find there. What attracts me to this store is that you are likely to find something that is solely the only item of it's kind. Sometimes it's all about timing, so if you see it, buy it. Being a purse collector, I'm always on the lookout for a good quality, eye-catching, unique, and fairly reasonable priced handbag(s), so Crossroads is one of the main stores that I rely on when adding to my collection. Check it out! By the way, they do have a men section and though it's kinda limited, I have been able to spiff up my man with some finds. =) read more

The clothes here are really well priced, even for used. Crossroads hires really well dressed people, but they don't seem to sell fashionable let alone avant garde clothes. Instead, its slightly dated mainstream. For men's clothes, I'd like to see more classic and traditional too, instead of passing trends. All that said, I have occasionally found a few great pieces, by stopping by somewhat frequently, I was able to find some good staples. read more