We had 2 service appointments recently. Christopher performed the semi annual service and assessed the problem with the humidifier. He was personable and professional. The second call was handled by Wayne and another tech to replace the humidifier. They did a GREAT job replacing it. They were quick, professional and had an attention to detail. We were very impressed. Josh handled the customer service with invoicing making sure we got a good deal for both the company and us. Nice job CH&C! Chris read more

The initial scheduling was for 12:00 till 2:00. I received the first notice and the time was 2:00 till 4:00. On the morning of the service call, it was changed to 10:00 till 12:00....the technician arrived at 4:30. I Was initially quoted $550 for replacing two flush kits in two bathrooms. After completing the service, I was advised that the iPad had erroneously given me the "Member" price and my actual cost would be $675. I have been advised that the $550 quote was an extreme price for the service call. I later requested an itemized bill and was told "We don't do that" My initial intent was to use a local company, I learned the plumbing service was provided by a company out of Nashville. I have no issues with the work that was done, I do have concerns about how I was charged for this service call, and their lack of openness on how I was billed. read more

We have had nothing but problems with this company. Our house is ONLY 5 yrs old (we moved into our house in Dec 2021-new build). our original unit started having issues in year 3 but we didn't notice initially and just thought it was hot enough that the unit wasn't keeping up. Then this past winter, the heat wasn't working properly so we called for them to come and take a look at it. The technician came out and said it was never even installed correctly. Among other things, the heat kit was never installed on the unit and the thermostat was not programmed correctly. After lengthy discussions they did finally agree to correct their mistake and replace the unit. However, the first replacement unit they sent out was no where near equivalent- our original unit was a $10,000 unit and they sent a unit worth $4000. That will not work. Then they sent a better quality unit but one that was too small for our house. At this point, they threatened to leave and not do anything after removing the unit and the air flow intake in the attic. After threats of lawsuits they did finally bring the right sized unit that was comparable to what we had initially. They replaced both the unit outside and inside in the attic. 7 mos later, this summer, our unit is not keeping up with the heat. It is NOT hot enough for this to not work properly and the unit is only 7 mos old. At this point the temps had only been in the 80's and we live in a shaded area on top of that. So, they came out and said it was the thermostat. They replaced that. Then about a week later we still had the issue. So, the came back out and said the upstairs unit wasn't draining...this is because the installers put the drain line running straight into the ground to nothing. It had no where to drain. They cleaned that out and put an elbow on so it had somewhere to go. About 2 weeks later, we are still having issues. So, they came back again. This time they said they "think" it's the txv part causing the issue but wanted to check to make sure there are no leaks. So he came back to do a leak test a few days later. He drained all of the coolant to run nitrogen through to make sure there was no leak and then refilled the coolant. This is when I'm told the part is under warranty but the labor is not...on a 7 MONTH OLD UNIT. The labor quote I was given was $1400!!! ABSOLUTELY NOT! That is more than an expensive lawyer makes per hour just for labor to replace one part. We've had another company come out and look who quoted only $400 for doing the exact same job. BUT here's the best part...they came out and looked and the problem isn't the part. The problem is that the unit on the inside does not match the outside unit. Our outside unit is a 3 ton unit and they installed a 2.5 ton unit on the inside. So, yet again, they installed our unit incorrectly! AND per any other AC company it is industry standard to have a 1 yr labor warranty. These people are a bunch of crooks and will rip you off faster than you can blink if you aren't paying attention. Would NOT recommend them to my worst enemy. read more

They were very good at keeping me informed via text and calls all though out the install, from scheduling to install to final inspection. Final cost was exactly as estimated and system is running smoothly Installer, Jared was excellent. read more

Crossville Heating and cooling came out to fix our heater. They quoted $1,100 and the part would not be in for a few days. I called Bennett Heating and they came out the next day with the same parts and fixed our heater for $329!!! Crossville Heating is a rip off. So glad I only paid them the $79 for a service call and canceled the part with them. I would not recommend this company EVER!! read more

Had a guy come out from this company and gave me a price on finding a leak in my system. One fitting was leaking. All the Freon had leaked out. He was not told to bring our R32 as I stated and told them to bring thank God he didn't I was charged $354 to do a pressure test and fix one fitting highway robbery said they would come back out and put our R32 in the system for an additional $445. This is just ridiculous. I also have another unit that I just needed him to hook up for fittings and vacuum down and release the gas. I was quoted over $2700 just to do that. This place is ridiculous. I do not recommend them at all the guy that come out he was five stars, but the company itself if I could give zero I would give zero I do not recommend this company at all. Do not use them. They price gouge read more

Very expensive. They replaced 2 wires from furnace and replacement duct work. Not many hours of labor and it was over 1500.00 Definitely check around for pricing, many other companies in our area. The gals over the phone are very nice and helpful. read more

We hired Crossville H and C to run plumbing for a new bath. A 2 day job took over 2 weeks. They reversed hot hot and cold lines to both the sink and shower. The main sewer pipe installed by them sagged. They left a mess, pipes and tools and trash in the yard, boxes in my guest room for 2 weeks, and couldn't even close the crawlspace door when they left. When I expressed my dissatisfaction, there was no attempt to even apologize. They only asked when I was going to pay a bill I had not yet received. How can I pay a bill when I don't know how much it is? This company is only interested in taking your money, not in the quality of their work. read more

Bought annual prepaid two maintenance service for a year. Second service just before year was up and tech found fungus growing behind coils. Provided me all the options but decided to only have him spray and wipe down the best as he could. He explained all that he had done. read more

Christopher was great! I'm so thankful for his expertise in fixing our issue quickly. He was kind, patient and professional. He made extra effort to get to our home. I hope he gets paid at top level because it's not often people are that awesome and he represents you all well! read more

Discovered a problem last Friday, service call Monday morning. Technician explained everything well and resolved the problem quickly. Polite

Justine was very professional, courteous and conveyed everything to me, took his time and did not rush, he Is an asset to the company.

I have an older HVAC unit, and the past two years its had a few issues. The company techs have been courteous and prompt, and they've been able to rectify the issues. Although they're not the cheapest, they are very reliable and they guarantee their work and will always make sure its fixed right. I do my best to deal with in-town companies, and I had used Action Heating and Cooling in the past, but they've really gone down hill since they sold out a few years back. When I was looking at HVAC company reviews, I did notice a few bad reviews for Crossville Heating and Cooling, but then I noticed that the most recent was nearly two years ago. I strongly recommend Crossville Heating and Cooling for all HVAC services. read more

We found out two weeks ago that our vents needed to be cleaned. Within a day, I had made contact with Crossville Heating and Cooling. They sent Christopher out to check our problem. He did confirm that the vents needed to be cleaned. His professionalism and knowledge made the experience much easier. He scheduled a day for our vents to be cleaned the following week. Today, Jacob showed up eager to work, and was very pleasant and mild mannered. Within a few hours he had all of our vents cleaned and back up and ready to warm our home. I can't express enough gratitude to this company for their quick response, and wonderful technicians. We will be calling them back for more work. read more

Kevin and Erin B. came out and replaced our duct work. the job was scheduled for 3 days but the did the job in one day so we could have our heat back on. They were friendly and respectful, would recommend them for any HAVAC issues you have read more

Very expensive hourly rate. They wouldn't break down the charges when I contacted them. Was charged $268.00 to replace a $20.00 part that only Took twenty minutes . Was at my home less than an Hour and that amount didn't include a $79.00 Service fee which they didn't charge if I bought a two visit maintenance agreement for $155.00 Maybe this is a normal fee , was just wondering. The other place I contacted couldn't make it till Friday and they were $60.00 per hour. read more

I decided to switch to another company. Why? My reasons follow: I requested HVAC duct cleaning and improved sealing of the ducts to minimize leaking of warm/cool air through my crawl space. I received a combined estimate for both services. Unfortunately, after sealing the ducts, and doing a good job, they decided to forget the estimate also included duct cleaning, and the duct cleaning was never performed. But, they charged me for it as per the original estimate. Quite honestly, I believe they thought I wouldn't notice the duct cleaning was not performed because I'm a senior citizen, and probably unable to inspect the work performed due to a reduction of my mental faculties. On a different occasion, I requested a routine yearly cleaning of my entire HVAC system (heating and cooling). After performing the service, they provided me with a bill that stated only the air-conditioning portion of the system was cleaned, despite the fact that I requested both the AC and heater portion be cleaned. They stated the reason the heater was not cleaned was they only clean ACs during the month I requested, and to clean the heater, I had to request a separate cleaning (with a separate charge) later in the year. read more

We had an absolute horrible experience with them!!! They price gouged, tried to get us to purchase a new unit that we didn't need. They failed to inform us that our HVAC unit was still under warranty, Basically, we do NOT recommend using them at all. If you want great service we great people, please contact Bennett Heating & Cooling and check out our review for them for further details. Michael Bennett and his staff clearly have great ethics/integrity. read more

Hired them to run about six feet of gas line and hook up my dryer. Quoted $425, including $50 to hook the gas line up. They show up and the guy has a gun hanging out of the back of his pants, which was completely ridiculous and unprofessional. They didn't have enough sense to just pre fabricate the fittings that they needed before putting it through the floor, so they decided to bust a hole in the block foundation of my crawlspace (and leave the mess). The helper pooped in my bathroom, which was just gross and unprofessional. The supervisor finally arrives and says to prefab the fittings and go through the floor. They get a tile saw and hack my tile up as pictured below, seriously leaving it like this and expecting a job well done. I call and ask if that is their standard and they come and repair it. They tell me that they'll adjust the bill because I didn't force them to repair the block under the house. I wait for a phone call or bill and hear nothing until over two months later, they call and ask for the full $425. The people that ran the line didn't even have the right fittings to hook up the dryer, so I bought the stuff myself and hooked it up myself. They want me to pay for work that I did MYSELF! read more

Like Mark A. we found these people to be very expensive. They came out to replace a battery in our generator, and while they were here, suggested we replace our HVAC system. Very interesting, as it appears this is a common recommendation by this firm. We won't be doing further business with them. Another firm says we don't need a new system. Imagine that....... read more

I have had nothing but problem. Brand new house they have been trying to install a new system for 7 1/2 months. There answer we will keep coming back until they get it right. Wrong size copper lines were installed and had to be torn out of covered walls. Not happy with customer service at all. read more

Hi Catie Thank you for your response. As of 17Jul22, I haven't received a refund check. I was told that from a previous phone conversation weeks ago. And now again from you. Of course no check received. That's why I posted my comments. Just getting the run around. Being curious I also reviewed the BBB site. It seems I'm not the only one not happy. You are using an email signed charge card receipt to try to verify that your business has quoted a price before doing the work. Is that correct, if so. not good. The only time we were quoted a price was when the tech came out for 2nd visit and only after he worked on our unit did we get a quoted total price. And I have the dates on the emails. One email came to us with nothing on it (was blank) and it had to be resent at a later date. We kept the emails. Bottomline Catie, we feel your business practices aren't exactly up to par as it relates to quality customer service. It seems to be more about the money. And please I possess a Science Business Management degree & graduated cum laude. Really familiar with business tactics & strategies. Can see after I sent my not so good comment, a good one was posted. Note I wouldn't be posting if the experience had been awesome. Suggest particularly Seniors on fixed incomes shop around. I did contact the hot water manufacturer and was given another service company. And now we are like, we'll believe the promise about a refund check when we see it. But thank you for sending a reply which is standard when a customer post good or bad comments. The proof will be in the pudding if we get a refund check. If we do I'll be happy to post we got it. read more

This company is the best for all your heating and ac needs. Roger spent a long time checking out my system. Never have I encountered anyone as thorough. He did a great job and was such a nice guy. I also had Jessee come to give me an estimate on replacing our system. Again, he took all the time necessary to help me understand all the important technical jargon so that I can make an informed decision. The prices are fair and the warranty excellent. I heartily recommend them read more

Not only did this company overcharge me for the hard start capacitor, but I found out today that they charged me twice for the shoddy service. I contacted the office and they informed me that they will TRY to get the second charge reversed. I contacted the credit card company to stop payment on the second charge. This is not a company to do business with. read more

We moved to Crossville a few months ago and had Crossville Heating and Cooling replace our furnace and air conditioner. I could have not picked a better company. It's a very long story but they have gone above and beyond in helping us with everything. Thank you so much, I could never tell you how much we have appreciated the service you have given us. read more

My husband and I are very pleased with the installation of our gas furnace and AC. The scheduling process was easy and office staff was helpful and responsive. The work crew arrived right on time and were courteous & respectful throughout the 3-day job. We appreciate frequent updates from the crew. They even asked office staff to call when their supply run took slightly long than anticipated. The installers completed the job on time and exactly as planned. Their professionalism is superb. Thanks read more

I have always used this company. They are very prompt and thorough. The staff at the office are very friendly and quick to take great care of you. All of the techs are great. I always ask for Jesse because he is very knowledgable and detailed about my unit and any recommendations. I trust him. He is very professional and just a pleasant and happy person. Great job! Great company! Call them you will see for yourself. read more