I came to Honda to return my lease and get into a new one. I reached out to Monica Garcia after…read morereading the reviews here, and she got back to me right away. We even discussed which car I wanted and the details before I arrived at the dealership. Once I got there, she was extremely patient and understanding of what I wanted and what my budget was. I arrived around 4:30 PM and left at 8:30 PM with a new 2026 Honda HR-V lease! Monica is the best. If you end up contacting her, let her know Martha Bowman sent you!

We had an amazing experience at Tomball Honda where the staff made us feel at home. We got a great…read moredeal on a 2026 Honda Civic Sport and both Nadia, sales consultant and Brisa, Finance Manager were very knowledgeable and answered all our questions. I recommend them 100%.

Anthony was an amazing liaison between us and the GM, Matt. He answered all of our questions and if…read morehe didn't know, he went to find out. He was very patient with our changing our mind on vehicles. We went in Xpecting to drive off the lot with one of those new Gladiator trucks. This is Texas, we found a much better fit for our wallet and our needs. Their finance department was painless and a breath of fresh air. Their finance guy Sherif was most thorough. Thank you Matt and Anthony and Sherif.

Scheduled an appointment over a week ago to get an oil change. When I drove 30 minutes to get to my…read moreappointment, they said it was going to take 3+ hours because there were a lot of cars ahead of me. Next time when someone calls to schedule, please let them know ahead of time that it could take multiple hours. Terrible.

I'm updating this review because the dealership ultimately stepped up and handled the situation the…read moreright way. My initial experience was frustrating. I called ahead, gave my VIN, referenced recall PC068, and explained exactly what was going on. I scheduled what I was told would be a recall repair. When I arrived, it was set up as a diagnostic instead, which felt like a breakdown in communication and process. After that experience, I left pretty frustrated. The next day, Robert Quarles, the Service Director, called me personally. He had actually listened to the original call and acknowledged that I had been told the recall was open. That mattered. He didn't deflect or argue. He owned it. We had a direct conversation, got on the same page, and he committed to making it right. I brought the truck back in that Friday. They kept it through the weekend and into Monday, worked to reproduce the issue, and when they couldn't get the codes to return, they still made the decision to move forward and replace the IPDM under the recall. Jason, the lead technician, put in the work and they even drove the truck around 100 miles to make sure everything was solid before giving it back to me. They also provided a loaner, which wasn't originally part of the plan. That's the difference. The first interaction was rough, but leadership stepped in, took ownership, and followed through. That's what you want when something doesn't go right the first time. If you work with them, my advice is to be clear and verify details up front. But based on how this was handled in the end, they showed they are willing to stand behind it and do the right thing.

I recently purchased a vehicle from Fred Haas Nissan, and the experience was extremely…read moredisappointing. From the moment I arrived, I felt constant pressure from both the sales representative and the finance manager. I was at the dealership for nearly five hours, and the majority of that time felt uncomfortable and rushed rather than informative or customer-focused. During financing, I was sold a LoJack system that cost several thousand dollars. No one explained how to use it, set it up, or demonstrated any of its features. At this point, it is completely useless to me. If I cannot use a product I was pressured into purchasing, I believe reimbursement or proper support is the bare minimum. Since the purchase, I have reached out to three different team members seeking help or clarification and have received no response. The lack of follow-up and accountability is unacceptable and reflects very poor customer service. I genuinely do not understand how others leave such positive reviews, because my experience was the opposite. I would not recommend this dealership based on the pressure tactics and the complete lack of post-sale support.

Uggh! On the journey to find a new car. I hate this process! However, Blake helped me by answering…read moremy questions in regard to EV vehicles as I consider them to be the unknown! He was patient, and helped provide me with information as I am still between two types of vehicles. They separate new vs used vehicles which was slightly interesting. They are open on Sunday which was great!!! They definitely have slot of staff and vehicles to meet your needs!

Horrible service experience…read more I took my truck in for a routine oil change/inspection which took over an hour. After that, the service rep suggested I get my windshield wipers replaced, hydrogen carbon cleaning, and AC flush. I asked how long that additional service would take which she responded about 20 minutes. Since it was quick I decided to have them do it. One hour later, I check back with the service rep regarding the status of my truck which she checked with the shop and stated they are having an issue with flushing my truck. Well, as she was explaining why it was taking longer than what she originally told me, I see my truck being pulled in the shop stall, indicating that they were just getting started with the additional service. It then took about another 20 minutes for them to complete my service. If it was going to take that long for the additional service, I would have opted out of it and get it done at a later time. I was there for 3 hours for services that could have been completed in half the time. Also, why lie to me that they are working on it when clearly they haven't even started working on my vehicle. I spoke to the service managers afterwards and they were apologetic, but that was pretty much it. If this is how Fred Haas treats their customers who pay a premium for service, I'll definitely be taking my business elsewhere.

Great guys to do business with in Houston. Reputable and they have integrity. Very important in the…read morecar business.

Such cool place. Rip to the owner who created it!!! But they help me out so much Chris who 23…read moreanswer all my questions I had, he was awesome respect to him knowing everything about the cars and everything! Definitely the best spot around Houston area to get a car.

I had to find a replacement car for my mom after she totaled hers. I found a 2011 Camry here and…read morewas able to work with Jad to get a mobile inspector out to evaluate the car first - he was super nice about it. I also went myself to test drive and check out the car with my uncle, again with no problem. Jad answered all my questions and was never pushy. We were able to come to a price I was comfortable with and he was very efficient with the paperwork as well. Having purchased over 15 cars in my lifetime for myself, family and friends, I can say this experience was in my top 5 overall.

Stopped by yesterday to check out a couple cars I was interested in from the website. i was…read moreimmediately greeted by Jad who was friendly, forth coming and instantly made me feel taken care of. I told him my budget and he pulled up cars on the website to have me pick out a few cars within my budget I picked out 2 and he presented me with the carfax, explained everything he knew about the vehicle and even dropped the price a bit to better fit my budget. if you or anyone you know is looking for a used car please go visit Jad and his friends at trade lane they'll take care of you as if you were their own and you will not be disappointed!

I just purchased a 2026 Ford Expedition Max Platinum from here and worked with Rod "The Aggie"…read moreDeason. We had a great experience. He was knowledgeable and worked with us on our trade in. I love my vehicle so far. I guess the only thing I'd say for anyone looking to buy this vehicle: I purchased it because it was almost exactly like the Lincoln Navigator I test drove. The Navigator just had too much tech (and I'm a techy person). This vehicle had just the right amount of tech without being over the top. However, I did not opt for the additional $7k upgrade and wish I would have. Rod mentioned that one of the differences would be road noise. During test driving I didn't feel that I heard much road noise, so I thought it was fine to save some money. It's not "road" noise I hear, but actual car noise. I'd imagine what I'm hearing is what Rod meant and I just didn't understand because I don't deal with this every day. Hindsight, I wish I would have upgraded $7k more. The noise isn't awful, but coming from a quieter Navigator to this, I can hear the difference now. I still love my car, but wish I would have test driven one with and one without the noise reduction to fully understand the difference. Oh well. Overall, a great transaction and we would come back for any future vehicles.

We went to buy a car at the advertised online price. Once we went in we were told about almost…read more$3000 worth of add ons that drove the price up. Apex GPS $995, windshield protectant $699, dent removal $ 495, paint and interior protection $499. The first 2 mentioned were already put on the vehicle and not included in the online price and we would be forced to pay for these things we didn't want. In another review they responded " We offer value-added options, as most customers find tremendous value in the offerings. If there was an option that was not already attached to the price of the vehicle, they are just that...options." These most certainly were not options and we walked away. See the attached texts from the dealer. For future customers, this is an illegal practice deemed by the Federal Trade Commission and you should, as we did, report this to the Department of Motor Vehicles. As you can see in the photos this is in fact their sales practices. Very disappointing to go all that way for such awful business

tooba, is a very profesional sales woman. i bought a car with her and i will recommended to visit…read moregmotors.

I wish I can give them 0 stars. This place is a scam, sold me a car and when I went to go pick it…read moreup the check engine light was on. They refused to fix it, this costed me an extra $5,000 to fix. Broken cam shaft on a car with 50K miles.... They refused to answer my emails and phone calls, service department refused to touch the car... this place needs to close down. When I say avoid this place, do your self a favor and go to an actual dealership.

Salesperson was excellent. We agreed on a price before I ever stepped foot in the dealership!…read more Finance was a different animal. Although polite and friendly, be ready to watch the numbers closely! Always verify the 'buy rate' before you get to the finance office. They can legally up your APR for profit. Buyer Beware! Don't assume a Tier 1+ credit score guarantees you the bank's best rate without asking for it!

What should have been a simple service appointment turned into a frustrating three-day experience…read moredue to repeated miscommunication and poor customer service from the service department at Parkway Chevrolet. We scheduled a Monday morning appointment for a check engine light issue and specifically asked about dropping the truck off Sunday because my spouse was flying out of town early Monday. He was told by a service advisor that Sunday drop off was okay as long as we arrive before 5 PM because the gates would be closed at that point . However, when he arrived early Sunday afternoon, the gates were closed and there were no service forms available in the drop box to leave vehicle information. When I called Monday morning to explain the situation, I was immediately told that I was "wrong" because the dealership is closed on Sundays, despite the fact that this information came directly from their advisor who scheduled the appointment. Because my husband was out of town and I worked on the south side of Houston Monday while also managing three children in the morning, getting the vehicle there became extremely difficult. Instead of offering helpful solutions after acknowledging the dealership's miscommunication, the only options presented were towing the vehicle or utilizing the shuttle to bring me close by. After speaking with management, my spouse said that I could bring it on Tuesday morning and ask for the service manager, who would make sure I got to work by 9 AM. I arrived shortly after 8:20 AM after getting my children on the bus. During intake, I informed staff that I needed the shuttle to work, which was only 3 miles away that morning . I overheard the shuttle driver tell the service advisor that there were four people ahead of me and that I would have to wait. At this point it's about 840 and I'm starting to get nervous. The service advisor then walked back over abruptly informed that I was "supposed to be there by 8." This was the first time anyone had mentioned a required arrival time. When I calmly explained that the entire situation had already been frustrating, the service advisor became dismissive and spoke over me. Speaking with the service manager afterward did not improve the situation. Although he admitted they had reviewed the call and confirmed the original advisor had provided incorrect information about Sunday drop-off, the conversation continued to focus on me not arriving at 8 AM rather than acknowledging the repeated communication failures. The only positive part of this experience was the service technician who kindly drove me to work. He was professional, calm, and courteous throughout the interaction. To their credit, the repair itself was completed quickly and covered under warranty. However, customer service throughout the process felt disorganized, defensive, and lacking empathy. We recently moved from out of state, and this is definitely not the kind of service we have received at our previous dealership. The overall experience left both my spouse and me feeling that customer service is not a priority at this dealership, and we will not be returning for future service or vehicle purchases.