Salesperson was excellent. We agreed on a price before I ever stepped foot in the dealership! Finance was a different animal. Although polite and friendly, be ready to watch the numbers closely! Always verify the 'buy rate' before you get to the finance office. They can legally up your APR for profit. Buyer Beware! Don't assume a Tier 1+ credit score guarantees you the bank's best rate without asking for it! read more

What should have been a simple service appointment turned into a frustrating three-day experience due to repeated miscommunication and poor customer service from the service department at Parkway Chevrolet. We scheduled a Monday morning appointment for a check engine light issue and specifically asked about dropping the truck off Sunday because my spouse was flying out of town early Monday. He was told by a service advisor that Sunday drop off was okay as long as we arrive before 5 PM because the gates would be closed at that point . However, when he arrived early Sunday afternoon, the gates were closed and there were no service forms available in the drop box to leave vehicle information. When I called Monday morning to explain the situation, I was immediately told that I was "wrong" because the dealership is closed on Sundays, despite the fact that this information came directly from their advisor who scheduled the appointment. Because my husband was out of town and I worked on the south side of Houston Monday while also managing three children in the morning, getting the vehicle there became extremely difficult. Instead of offering helpful solutions after acknowledging the dealership's miscommunication, the only options presented were towing the vehicle or utilizing the shuttle to bring me close by. After speaking with management, my spouse said that I could bring it on Tuesday morning and ask for the service manager, who would make sure I got to work by 9 AM. I arrived shortly after 8:20 AM after getting my children on the bus. During intake, I informed staff that I needed the shuttle to work, which was only 3 miles away that morning . I overheard the shuttle driver tell the service advisor that there were four people ahead of me and that I would have to wait. At this point it's about 840 and I'm starting to get nervous. The service advisor then walked back over abruptly informed that I was "supposed to be there by 8." This was the first time anyone had mentioned a required arrival time. When I calmly explained that the entire situation had already been frustrating, the service advisor became dismissive and spoke over me. Speaking with the service manager afterward did not improve the situation. Although he admitted they had reviewed the call and confirmed the original advisor had provided incorrect information about Sunday drop-off, the conversation continued to focus on me not arriving at 8 AM rather than acknowledging the repeated communication failures. The only positive part of this experience was the service technician who kindly drove me to work. He was professional, calm, and courteous throughout the interaction. To their credit, the repair itself was completed quickly and covered under warranty. However, customer service throughout the process felt disorganized, defensive, and lacking empathy. We recently moved from out of state, and this is definitely not the kind of service we have received at our previous dealership. The overall experience left both my spouse and me feeling that customer service is not a priority at this dealership, and we will not be returning for future service or vehicle purchases. read more

Got me a used GMC Acadia very clean inside like very clean inside runs very well for now. Corey was very nice and helpful through the whole process and taught me a few things about the car. read more

The service department has always been on top of their game every time I pay them a visit. Naz was my advisor he was professional and attentive to my concerns towards my vehicle. They got my truck in and out and always kept me up to date on the status. The sales floor didn't even acknowledge me when I was browsing in the showroom little did they know I'm in the market for a Corvette lol your loss my friend. Next time take a little interest in a guy looking at every car in your showroom might just be your lucky day Happy Yelping! read more

Hi everyone i want to share my bad experience with this dealer I change transmission fluid and before that I change sparkplugs week after I lost my Engine so I bought new engine for my GMC yukon so I decided to take it to different mechanical shop and the owner hw use to work at chevrolet and GMC dealership .so when he removed the old engine he asked me if I changed the transmission fluid for my car it said just a week before . I asked him why he said because looks very dirty . So I took video when he started changing the transmission fluid and it was very bad and even he said they never change nothing . Becarfull with even oil change too. There is no trust anymore . read more

Sold me a bad car, knowing the car was bad for my teenage daughter. Had the car less than a year and it is having engine issues they were aware of and did not disclose to me. Be careful of shady salesmen. The carfax did not show issues. read more

They have a major flaw in their service department that has cost me two Saturdays now. The first appointment I made on March 14 for 1 PM I showed up to the service department and they were shut down thinking maybe I was supposed to go to the place next-door the scrub way I went over there and spoke to a rep who told me no I was supposed to go to the other place for the type of issue I'm having but they're closed. She then said she would give me a call back once the scrub was slowed down to get me scheduled for the next week. I never heard from her again. Fast forward to this weekend on Friday I make an appointment to go in there Saturday at 10 AM. I show up the door opens. I start to pull my truck in. I get stopped by a worker. I explained to the worker I have an appointment and tell him the issue and he says we don't deal with that on weekends I said then why was I allowed to make an appointment online again and explained what happened the first time? He said they have no mechanics on duty Saturday they deal with all issues over at the scrubway. I said why did it allow me to make an appointment again to come down here waste my time to not be able to get my truck looked at the only reason I am trying to go. There is because of all the warranties I have on it and being a new truck that should take care of whatever the issue is. It is very poor customer service to allow clients to make appointments online that aren't even available to actually happen. Monday through Friday is not reasonable for everybody who works and has kids and sports, etc.. not everyone can be without a car or skip work during the week I left my number in hopes of somebody higher up, calling me, but I'm not holding my breath about that read more

Parkway Chevrolet - Original "missed" appointment that I showed up torn - Car Dealers Near Me - Tomball, Texas

We have bought 3 cars there. The whole process was smooth. We will be back. Buying a car can be a hassle. I'm glad everything went well. The sales people are so nice. read more

Aiden and Ryan were just awesome! I got a great deal on my Texas Edition Pickup and couldn't be happier!!!! read more

Parkway Chevrolet - My new pickup!!! Happy Birthday to me!!! - Car Dealers Near Me - Tomball, Texas

Ok I waited almost one month to post to get a good feel of my new 2025 RST TAHOE. Drew was amazing as far as salesman goes. I started out at another dealership and due to the experience there, I left without giving them my business. I called Parkway and got a very easygoing DREW! He did not make me feel pressured nor did he give me some over the top cheesy salespitch. I went in based on him having the vehicle I was wanting and within two hours I made the drive, saw the vehicle, had numbers and was signed and completed with finance! The only hiccup I had was the vehicle had scratches on the rear upper corner area on the drivers side. And a rattle in the middle seat area. EASY FIX, went back in for their third party vendor to buff out the scratches and DREW tried troubleshooting the rattle before tying the vehicle up in maintenance. Lo and behold the rattle was just a wire underneath just hitting the metal frame. My experience over all was amazing with Drew, if you're looking for a straightforward, chillax guy who makes your experience like family, I recommend Drew all day. When it comes to the Tahoe, I love my vehicle and the handling is amazing as well. The new 2025 Models infotainment system is Huge! If you're debating getting a family size SUV and not sure I will tell you it handles well and the drive is smooth! Thanks Drew for such a positive experience you have a customer for life! Also if you read this review to its entirety and you go in ask for Drew and let them know I sent you! read more

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Absolutely horrendous at service on my truck. Lies upon lies and could not even find a manager to help us out at the dealership. No one cares here. Save yourself the heartache and go anywhere else! read more

Everything was pretty good right up to about the point of sale and then after that, things went downhill pretty quickly. They are ONLY interested in parting you from what's in your bank account. Caveat emptor. I would never buy another car from them, fullstop. read more

I ordered $1200 in parts for my new $85,000 Tahoe via Chevrolet Parts Direct at Parkway. The box for the $545 rack was damaged and when I opened it there were no keys for the rack. I called the dealership to request keys. I got the parts department only to be told there are no keys for that rack (see photo). I insisted there are locks that need keys. Was referred to a person that covers "Part Direct" orders, but he is not in. So at one of the metro areas largest dealers only has 1 person that can help?!? Shame the guy on the phone had no interest in being helpful. I went by the dealership today and the Parts Dept was very helpful. read more

Parkway Chevrolet - Rack without locks??? - Car Dealers Near Me - Tomball, Texas

Called to inquire about a pre owned truck. Was transferred to Manny. Manny confirmed the truck was still available so we set up an appt to see it this morning. I drove 40 miles one way just to find out the truck has hail damage. This was not disclosed in Autotrader or on the Parkway Chevrolet website. I really thought that in 2025 we were past the stereotypical "Used car salesman" thing but apparently not at Parkway Chevrolet. Buyer beware!!!! read more

Bought a new Colorado ZR2 from parkway. Drew was great. Pretty good buying experience. When I bought the vehicle I noticed one of the fender flairs was falling off. Brought it back and they repaired it. Still waiting on a new Sunvisor because it doesn't work. Took the truck through the Carwash. Roof dented in due to Chevrolet quality. Talked to the service department. They instructed me to bring the vehicle in. Mario explained to me that once I brought the vehicle in they'd inspect it, send it to the body shop and I could have a loaner car a few days later. I was told this was because they didn't have any loaner vehicles. I told him that I talked to drew the day before and the service department was just given 40 vehicles as loaners. He then told me they didn't have license plates. I then informed him that the last time I dropped this vehicle off they put a temp tag and gave me a loaner vehicle. I was told it didn't work that way. Overall a decent buying experience. I would recommend staying away from this place. If Chevy quality is this bad, find a dealer with a service department that will support you. I should mention this vehicle doesn't even have 800 miles on it. read more

I went to the Chevy Dealership in Tomball. I give them a 1 out of 10. Nowhere to park. No one to greet you. It was much like a big box store - they won't even look at you. They are covered up in business. Why? Because the vehicles have so many problems? The courtesy shuttle has a 14 mile limit but the driver was in Waller which is 24 miles away. Easily over an hour wait for a ride. I'll live with the noise issue since I don't plan to have the vehicle much longer. To top it off an older Vietnam vet opened a service rep's door and the rep didn't even turn around. Incredible. They have seen me twice. The first and last. read more

worst service dept in the world, and people too, bought a new car and had a oil leak 6 months later and they would not give me a loaner car while they have mine. lots more bad to say but no time!!! read more

Rod or Ron white is the worst I don't recommend getting any work done by him he does half ass jobs and paid close to 600$ for Bedliner and you could still see the paint under it read more

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When I dropped my car off to this dealer it was because my thermostat had gone out a service I had already done through them. They then say I need a sensor and they did t do that the last time I brought it in. Also I haven't had one problem with my battery not one. Haven't had to have it jumped nothing. I get in the car and everything is fine. I left my car with them over night and the next day they said my car had to be jumped so I need a battery. I've had so many cars at my age and I know those batteries will start off with giving you signs here and there . You just don't wake up and ooh you have a bad battery. I feel like they may have left something on or whatever the case was because not one time have I had a problem with the battery. Of course I just told them to replace it but just out of the blue my battery is bad. I could see if I was or even had one problem with the battery but on my dead mother's life I haven't had any problems with the battery. I drop it off to them that day and the next day it needs a jump, it's sounds like they did something while car was there that night because as they stated to me the car had to be jumped that morning... it's just very weird . They kept the car the whole day I'm still waiting for pick up so I have yet to see anything else. I will however find another dealer to take my car to because Naz who was the guy who was very rude told me it was my responsibility to find a ride even though it is a service they provide for there customers. I needed to find me a ride home, I just don't like how I was handled the last two times I have gone there. Because I was treated so badly I took my car to another place and they will send a ride for you if you need. They order a Uber/lyft for you and when you're ready you just have it sent out. I'm still new to Texas and this was my very first dealership but I wouldn't want to come back but now I need to find another one read more

Easiest purchase to make! Friendly and helpful staff, all of them! Extremely thankful for their kindness, attentiveness and for going above and beyond with any issue I might've encountered. read more

How can this be a good organization when they can't something as simple as flying the USA Flag correctly. General Manager, do your homework when facing a building it goes in the left and the Texas Flag goes on the right. And they want the customer to trust them with a customer's car. I will choose to go elsewhere, thank you very much. read more

I purchase a 2020 Chevrolet 1500 0n jan 24 2025 from parkway chevrolet. within a couple days of driving the vehicle and once i got it on the freeway the transmission started jerking between 65-75 mph once i got off the freeway is started jerking at 45-55 mph.i reach out to my salesman cory 2 times in which i never received a call back so i ask to talk to the used cars sales manager jared in which i told him what was going on.we schedule a appointment for feb 1st 2025 for service to take a look at it.on the 1st i spoke with jared and explain to him with the vehicle already having issue i was not comfortable in keeping it and would like to purchase something else from the lot he said that will be fine. we discuss a loaner vehicle but with the 2020 chevy already having my tool boxes and ladder rack on it we agree to keep me in it as the loaner just to take it easy driving the truck until they find the new truck that will be suitable to my needs.he explain that once i get in the new truck that there will be no payments that i would need to pay toward my finance company it would all be taking care of after closing on the new truck. on feb 7th 2025 i went back to parkway chevrolet to close on the new truck a 2024 chevy silverado 2500 as the numbers that were agreed on between me and my salesman were not the same when i went into Jeremi brookters office he kept going up on the price after a long hour of talking back and forth we finally settle upon the correct number.when i got home i realize i was only given a proof copy of my contract.as of feb 25th 2025 i was notify that truist bank has dropped me and could not finance me due to multiple auto loans that were already throught them i ask why and they told me because my wifes traverse which was puchase in june 2024.even though i have already received my first payment notification in the mail from truist for the 2020 z71.what happen was nobody ever reached out to truist and explain what was going on with the z 71 and instead hard hit my credit again for the 2024 chevrolet. within a week or so truist saw 2 auto loans open up so close together they dropped me because of non communication from parkway.when parkway reached out they told me they got new approval for me through chase and i would need to come in and resign.i was not notify about the issue with financing prior to them running my credit again to get approved through chase very unproffesional.since the contract has been voided i mention what happen to the$2500.00 i put down on the 2020 z71 they told me that i would not get that back in which i responded why not. after a long conversation and finance not giving or putting my down payment from the z71 toward the 2024 2500 my saleman took 2500.00 off the msrp to make things right.upon originally closing on the 2024 2500 the first time, i was called the next day to be told the gap check from the z71 was accidently credited and i would recieved the check in my mailbox in which i would need to sign it over to parkway once i received it.upon closing on the 2024 2500 the second time they added that 1200.00 toward my payments and amount of the truck and told me my finance company would credit it toward the principal of my truck or i will receive a check in the mail in which this time i was told would be mine not parkways.the truck title for the z71 was signed back over to parkway chevrolet on feb 7th 2025. i was called by jeremi brookter on march 13th 2025 to tell me my truck payment on my 2024 2500 was pass due and i would need to make a payment directly toward parkway chevrolet which would not reflect upon my payment amount through my finance company i told him that i have never heard of making a payment toward the dealership only the lien holder and finance company once i ask him to send proof he said he would call me back.i reached out to chase financial in which they advise me my first payment notification for the 2024 2500 has not even process through there system yet and i would be recieving something in the mail on where and how to make my first payment. i then checked my mail and saw that i recieved a payment notification from truist stating that i was one payment late and my next payment is due on march 23 2024 i reached out to truist and told them parkway was suppose to take care of the payment and that they officially purchase the truck back on feb 07 2025 they stated that in there system i am still liable and parkway has not reached out. i decided to do some homework on the z 71 and went to parkway chevrolet website in which they have the truck on the lot for sale with a bad transmission jared the used car sales manager stated when they took ownership back from me they was not going to note the transmision had a problem but send it to auction.now they are trying to sell a problem vehicle to another consumer while they still have not took it out of my name in which i am being charged for something they were suppose to take care of and clear up. lemon read more

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Pulled in wanting to look at some models and get some pricing. After i made it very clear i was not ready to make a purchase that day the employee made it very obvious he was no longer interested in helping me. i just got up from his desk and walked out. What ever happened to the days when employees would actually try help you to have a chance to earn your business. I have a hard time handing over 60K without a dealership earning my busyness. I recommend going to another Chevy dealership. In the Houston area we are very fortunate to have multiple choices. read more

Bill the service adviser has to be one of the rudest people I've had to work with. Called to figure out what was going on with my vehicle and he was rude and condescending. Obviously I don't know about cars. I stated that my car had been worked on a couple months ago and it was still having problems. He seemed to take this extremely personally and started getting defensive and talking down to me about how it wasn't their fault. I never said it was. But the way he handled it was so unprofessional. I would highly recommend any woman find a different advisor to work with here. Such poor customer service skills and left such a bad taste in my mouth. read more

Recently purchased a car from salesman Wesley and I would just like to say that he was very patient and understanding. He took his time to help me figure out what would be the best fit for me and what I would be most comfortable with. Overall my experience was great and would definitely refer someone to experience what I did. read more

I ordered a GM OEM part online. The website said the part was coming from Parkway Chevrolet. Great, I thought. I trust an actual dealership to fulfill the order more than other online fulfillment sites. When the confirmation came, it did not come from Parkway Chevrolet. It came from AutoNation National eStore which I found out has terrible ratings (an "F" from the BBB and 1 Star from YELP), has terrible customer service, and often sends the wrong part. The AutoNation confirmation says they are "Powered by Parkway Chevrolet". What is that supposed to mean? If Parkway Chevrolet is not going to be sending me the OEM part, why do you advertise online that you are? Now I have to probably wait for the part to get made in China. And who knows how long that will take. read more

The place is extremely busy and definitely felt like you didn't get personal care but a lady name Ms Patricia ( I believe was her name) she works next to the cashier. Saved the day. She saw that I was standing around waiting for help for about 15mins and asked if I needed help . She went above & beyond to get things done that was not in her job description!!!! Ms Patricia is the MVP over there Soley because of her attention to the customers. If it was not for her this review would have been! Please give that women a Financial raise!!! Parkway Chevrolet needs to give her A plaque on the wall for mvp. Most of the other people said they could help because they needed to go on a lunch break. Thank Ms P. read more

First of all, let me give a little background first. So I've been dealing with a TPMs issue for a couple years now. I drive a 2022 Chevy Silverado rs ltd and got 35s put on and couldn't find a tpms sensor that would connect to my TPMs module. I bought 4 different kinds, all saying they were compatible, a few different TPMs sensor tools (kinda cheap). A $400 super duty TPMs sensor tools that dealers have and couldn't connect the damn sensors. I then bought oe sensors from GM parts, my last straw. Naz, with his due diligence, tried connecting the sensors first to make sure they would connect before I spent the all the money to put them on... Every shop I took it to couldn't connect them and said they couldn't even get a signal and that the TPMs sensors were old and not correct part number for my truck... BUT, FINALLY THEY CONNECTED!! No stupid TPMs light on after 2 years and hundreds of dollars spent!! Thanks so much, Naz! I owe you a few beers!! read more

Held my daughters car after we brought it here for diagnostic. Went to pick up because could afford to fix at their prices. Went to pick it up service agent rude told her to go sit in waiting room that their would be a charge for every department that worked on it. Rude and disrespectful to my daughter. Women do not do business with them or they will treat you like this. read more

Parkway Chevrolet - Car Dealers Near Me - Tomball, Texas

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Appointments are just to make you feel better, until you get here and some arrogant service man tells you it will be 2-4 hrs before they even check your car. read more

My mother purchased a Tahoe from this place, not even 12 days later the transmission is shot. Mind you we paid in full for the truck. No issues with the truck were disclosed before the purchase. The dealership completely took advantage of her and quick to make jokes saying oh in ten days you will at least have a new transmission. When you go to a place to buy a car you shouldn't have to be back in less than 2 weeks making major repairs. A complaint with the DMV will be filed. Completely unsatisfactory. read more

Just a blatant disregard for customer service. They were happy to take my money but after the sale they could not care less about me as a customer. I'll be sure to tell all family and friends about how this dealership does business. I purchased my vehicle from this dealership over 2 months ago and have not received my license plates. I've called and left messages, voicemails, emails and no one will bother to respond or follow up on this for me. read more

Went to Parkway Chevrolet to special order a new 2024 Silverado. They didn't even know the 2024 order bank was open. They also refused to let me meet with the one person that places orders. If you ever place a custom order it is important to sign off to make sure everything is like you want it. I was told I was not allowed to meet with the one guy that orders all the vehicle. I would not recommend Parkway Chevrolet to anyone. My neighbor tried to warned me but I didn't listen. To Parkway Chevy if you read this you lost a easy sale and a customer who would come back for another vehicle in the future. read more

I bought a new rim from here. They charged me $50 extra for a core charge. Never heard of that for a rim, but fine. They tell me bring it back and they'll refund my $50. I drive all the way across town to bring it back and now they have to mail me a check. That's not what they said. I would have waited until I was going to be on this side of town instead of making a special trip. Annoying read more

I actually give it no stars. I looked online and I saw they had one new Traverse on the lot, so I called first and Capresha Cunningham confirmed that the vehicle was there. She asked me what time I was coming. I told her two hours. I arrived on time and when I told a salesman named Andre that I was there to see Capresha about the Traverse, he told me that she does online sales and that he would help me. Seemed strange since she sent me a text saying to ask for her. I told him I would like to see her first. He leaves for a few minutes and then comes back and says she can't see me, but he will get the keys for me. He's gone for 10 minutes. I speak to the receptionist and ask her to page Andre or Capresha. I told them exactly which car I wanted to drive: why wasn't it already found and parked out front? Andre shows up and says the car is no longer there but he can't tell me how long it's been unavailable. My husband and I left. This is the second bad experience we have had at Parkway Chevrolet. The other one was 10 years ago, so we decided to give them another chance. We will never go back. read more

Ouch... drove in to look specifically at a truck advertised on their website.. shared with Salesman what I'm looking for .... hmmmm.. and he never brought this one up .. I showed their website n was told , "can you wait here while I get the keys and pull it up?" ... sweet. 15 minutes later I went into ask receptionist status ... apparently keys can't be be found .. I said, can you tell me where truck is so I can look at it? "Don't know".... 5 more minutes go by and salesman said I can't find truck nor keys.... huh? This is why purchasing a vehicle is a joke - there are 20+ idle employees hanging around waiting for a victim, yet they don't even know what's on their lot n what their advertising n selling. read more

Parkway Chevrolet - Don't advertise what u dont know or can't deliver. - Car Dealers Near Me - Tomball, Texas

Sales Manager Whitney is very unethical! My husband and I purchased 2 vehicles same day. We agreed on sales price which included cost of lojacks. In finance we overlooked they charged us again for it. (Yes my fault for not seeing) but the dealer will not make it write. Basically called us liars that the price was never included in sales price! So ruin a relationship with a customer over the price of a lojack on 2 cars... sad that $$$ is more important than relationships. This was my 2nd Tahoe I bought from them and my last...wish we would have never bought the tahoe or 1500 from them.... read more

bought a 2024 Silverado back in June of this year, as well as my entire family has bought multiple brand new vehicles from him partway, had some recalls, no big deal until they told me it would be 4 weeks just to get me into a loaner. if I wanted a rental, it's written in fine print that the customer is responsible for paying the rental. 4 weeks out of pocket for a rental I'm not even old enough to drive. after having my salesman cus at me and tell me it's not his problem I started looking at other dealerships. DeMontrond in Houston was excellent! they had my truck in and out within 2 days after I dropped it off. not to mention the sales guys don't cus at you when you have a problem. great service from demontront, as for parkway goes my family and I give it a HUGE 1 STAR. would give it a 0 if yelp would allow me. read more

Exceptional service is what I got today. I showed up 15min prior to my appointment to check on my tire pressure light issue. A Detailer came over and told me if I can just wait a couple min, service will be with me shortly. Service guy came over, asked me the issue ...one of my tire cap folded into my tire as well and he said he'll have the guy check out and see what the can do. Less than half an hour later the Service guy came and got me from the waiting room and told me, "all checked out, filled air and balanced the tire pressure done, popped the tire cap for you. You're all set!" AT NO CHARGE!!!! How's that for amazing service Wondering why the got such a low Yelp score read more

They did a great job taking care of My husband and I. Mr. Harvey was amazing at what he does. He actually listens to you and works hard to get you what you need. He cares and isn't there to just judge you and make a dollar off you. He treated our purchase as if he was buying the car himself. Purchasing a car is a big investment and he definitely made it a positive experience. I normally HATE car sells people because they don't care about you, they only care about their commission. Mr. Harvey never once made us feel that way. He felt like a family friend we just happened to buy a car from. I will definitely come back to buy our next vehicle from him. I highly recommend Mr. Harvey. read more