1. Crown Autos

    1. Crown Autos

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    Indianapolis, IN

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    Crown Autos

    5.0 (1 review)
    Closed 9:30 am - 6:00 pm

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    5 years ago

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    CarMax

    CarMax

    (141 reviews)

    *Nice spacious light open space *Got to go out and look at…read morecars on my own...and they're all unlocked! *pretty prompt friendly greeting immediately *Angelica was my salesperson and she was soft-spoken and friendly and really knowledgeable about the entire process, made sure everything went smoothly right down to helping me hook up my apply car play. My first time at CarMax and I'd definitely come back and recommend it to anyone *price was fair for the vehicle I chose *trade in value was surprisingly great All in all...probably the best car-buying experience I've ever had (40 years of cars!)

    I love the idea of CarMax. I love that CarMax actually has a lot right here in Central Indiana…read more I've recently found myself in need of a new vehicle, and I've been exploring several of Indy's auto dealers. As part of the process, I've been to this location of CarMax twice to explore vehicles I found on their website. My needs, because of my disability, are very specific. Unless I try to go to a van (which I considered), I'm mostly looking for a 2-door automatic with enough space that I can slide my wheelchair into the backseat. Simple? Not so much. Coupes aren't trendy these days, and the coupes that are around are either older, high mileage, or way too small for the wheelchair need. If you know this CarMax, you know it's a rather large lot right off the corner of 96th and Gray Road. As you likely know, East 96th Street has several car dealers and it's a great place to start if looking for a car from a Hyundai to a Bentley. CarMax does one of these things I despise, first of all. You can't actually access the lot without sales support. I got the feeling that most people contact them prior to arrival, but I tend to be a "show up" person - that's especially true right now since I'm dependent on a ride and never know when that will happen. When it does, I go. Both times I've been here, I've had specific cars in mind. However, I've also explained my needs. While I accept that wheelchair using drivers are somewhat in the minority, I am always a little baffled when a sales associate can't comprehend the idea of a 2-door automatic. They do exist. When I come on your lot with specific vehicles in mind, simply let me see the vehicles. I got the vibe they felt I was wasting their time. Was this a bad experience? Not really. Was it a good experience? Not really. It was just sort of "meh." Despite a couple visits, I've sort of scratched CarMax off my list. Maybe if I were buying exclusively online, it would be idea. But, as a driver with a wheelchair I just have to know the wheelchair will work. So, I have to show up in person. Once I did that, this place really lost me. I know there are people who swear by CarMax. More power to them, but as someone who needs a little extra in the buying experience this is definitely not a place that seemed to want my business.

    A2Z Autos

    A2Z Autos

    (23 reviews)

    I am writing to formally express my concerns regarding a vehicle I purchased from your dealership…read more At the time of purchase, I was in urgent need of transportation due to issues with my current vehicle and the responsibility of transporting my granddaughter to and from school. Unfortunately, the condition of the vehicles I viewed was concerning, and one that I test-drove had significant noise issues that resembled a much larger mechanical problem. Due to my circumstances at the time, I proceeded with the purchase. However, shortly after, it became clear that the vehicle had serious mechanical issues. Within weeks, the car became inoperable and remained unusable for approximately a year until I could afford to repair the timing chain. I did reach out regarding this matter, but did not receive any assistance or resolution. This experience has left me feeling that the condition of the vehicle may not have been fully disclosed at the time of sale. Sidenote, his receptionist is a con artist as well. DO NOT PURCHASE ANYTHING FROM THIS USED CAR BUSINESS.

    This place is a major scam. Purchased a missano blue 2018 Alfa Romeo Giulia from them and the…read morefinancing luckily never finalized because in just a few weeks I started having major mechanical issues with the vehicle. Coolant leaks, hood latch failure, warning lights, half the time it wouldn't start, a bunch of big cosmetic issues, bad battery, bad brakes. I reached out to the dealership with concerns about the issues with the vehicle and I was told if I didn't take the car back to them on their time and schedule (dealer is 2 hours away and offers no rental car assistance and this was my only transportation) that they would "Come get the vehicle themselves and keep my full $7000 down payment." I had to reach out and file a complaint with the attorney general and the secretary of state, who also found out that they forged signatures on legal documents. While I had open cases and also trying to estimate and figure repair cost, these people called a towing company with a fraudulent repossession certificate to try to steal the car and keep my money. Luckily the secretary of state forced them to refund my down payment and arrange for the dealer to pick up the vehicle with my money in hand. This same vehicle is now listed back on their website just a few days later (there is no way they fixed the issues I had with it in such a short time), AND THEY RAISED THE PRICE FROM $15,000 TO OVER $17,000. DO NOT BUY FROM THEM!

    Crown Autos - usedcardealers - Updated September 2026

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