I had another Great Experience with this dealer!! DANIEL…read moreis literally the best salesperson I have ever had & trust me I personally own & have bought quite a few cars... His Attitude, Personality & Drive make him the best in the business. I will continue doing business with these guys through the years to come.... Back in the MAZDA Family once again!!!

I recently leased a sedan through this dealership and the process was pretty smooth. Thanks to…read moreAaron. However, I came back for a key fob and felt disrespected. No one asked me if I needed help. And when I initiated, the person behind the desk claimed someone was going to help me but no one came. Someone that was supposed to help, came and side eyed me and walked away. Eventually, the original man helped me and took me to parts. But that's what should've been done in the first place. I will not be taking my car here for service and I don't recommend doing so. The service center seems very unorganized. An advisor even looked me dead in my eyes and didn't say a word. Didn't even ask if I've been helped. I'd rather just fix what I need to myself, or take it to a Chevy dealer. With that being said, the car buying process was great and Aaron was very willing to make sure I left with a car. But the service in the service bay was not appreciated.

Let me start by saying... I live in Colorado…read more.. My F-150 suddenly had electrical issues and would no longer turn on. I had to have it towed to my local Ford dealership where I had to keep checking in on them to see if they had diagnosed my problem(s) yet. It was important for me to have a working vehicle so I could get my kids to/from school, get to work etc. After more than a week they finally said that a BCM had gone out. Here's where things take a turn for the worst and Capitol City Ford comes through. My local dealership says that the part I need is on national backorder. They have no ETA for the part! I begin scouring the internet and order the part twice only to be told they don't actually have the part on hand, that it's on backorder and then promptly cancel my order. I called all over the country trying to find the part, most places tell me they don't have it and then quickly get off the phone. I called Capitol City Ford and spoke to Jim M. who was kind and professional. He looked up the part, then said he would physically check their inventory. Sure enough they had the BCM, however my local dealership was not willing to arrange for and accept delivery. Jim worked it out to get the part shipped directly to me. Had Jim just written me off only God knows how long my truck would have been out of commission. I was about 1,100 in line for the backordered part. Thank you Jim for your help and getting me back on the road!

Horrible service, set an appointment to get my truck looked at. Dropped it off around 9:35am,…read moreseveral attempts on calling to see the status on my truck to get no answer. Later find out around 4pm from the service advisor that the manager removed my technician from my truck to do other work. I put off work to get my truck looked at for them to do nothing. Frustrated is an understatement.

I was on a long triad trip going South, when all of a sudden my civic suddenly started losing oil…read morepressure. I pulled into Ed Martin and gave them my story at service department. They immediately started troubleshooting my car, found the issue, repaired, and I was on the road in 2 hours. I can't thank them enough! Price was reasonable too, can't be mad at it! Thank you guys and gals! You allowed me to make it home with family before the fireworks!

If it hadn't been for a particular in-person visit, my review for Ed Martin Honda would likely be a…read more2-star experience. My car had an unexpected death about three weeks ago. As a wheelchair using driver, it's not particularly quick or easy to identify an appropriate vehicle that will meet my needs. I don't drive a van. I typically have driven a 2-door automatic, however, it has to have enough room between the driver's seat and the door frame that I can put my wheelchair, when folded, in the backseat. When I was younger, these were easy to find. These days? Not so much. I first called Ed Martin Honda as I was curious about a used Honda Civic. I'd had a Civic before, but cars change over the years and I wanted to make sure. I was transferred multiple times trying to find basic answers about the vehicle. At one point, I simply asked if they could measure the space I needed to know about as I'd been able to determine how much room I needed. It was really basic customer service, and they just wouldn't do it. Majorly dropped ball. Somewhat on the flip side, I did an in-person visit and the sales rep definitely went out of the way to let me try a couple of the vehicles. I was definitely impressed, and there was a definite effort to try to think of vehicles that would actually work. That was good customer service, though we didn't actually find a vehicle. For the record, I ended up buying a Honda. If that original associate had been more helpful who knows what could have happened? I learned that both the Civic and the Accord would work (coupe versions, so slightly older). I ended up with an Accord that I'm anxiously waiting for it to arrive. This was a solid mid-range experience, though somewhat disappointing given I've generally heard great things about Martin's customer service. Phone call? Disappointing. In-person? Much better. Overall, I'd still probably return for future needs.

Took my truck in around 9am for oil change and regular inspection. While I appreciated the staff…read moretook me in with no appointment and squeezed me in, it took mostly all day to get my car back. At 5:40p I got a call that the truck was ready and I could come by and pick it up. Luckily I was only 5 min drive and rushed over to get it. Otherwise I would have waited till the next morning to get my truck. Outside of all that, the team was great. Did everything they needed to do and got my car ready by the end of the day. I would have appreciated some communication as I didn't know what was going on with my car throughout the process until it was "ready"

I wouldn't buy from here unless you have no other options - still waiting to get my vehicle in my…read morename & anyone I spoke to can't tell me why it's not. Oh I also got this car in April, the car itself is amazing but their process is terrible, I should've known better when the salesman was mentioning a mistake they made before that caused the customer to lose their car - something about Ray Skillman not turning in their paperwork on time, still a weird thing to mention during a sale. Their receptionist hung up on me as I was asking about my license plate, so really there is no professionalism after a sale. Not sure if all Ray Skillman dealerships work this way but a family member had a similar experience earlier this year at another location, so best bet is to avoid Ray Skillman, it's crazy to think I had an easier process at a local dealership than at a big name one.

Let's start with the paperwork given to us the "100% CSI" score let's say No this is wrong. We were…read morenever asked about our experience so I'll write it here. We will say 10 for the repairs. Truck turned out pretty good for being wrecked like it was so I'll give them that but let's go over the rest! I'll say a 3 on the customer service, we were not called about our service except maybe once or twice as we were promised. Rob the shop manger was rude about our concerns about not being contacted about the vehicle and the condition of it. Jake, great adjuster, was horrible with communication until the end especially about when parts were unavailable and I mean we are talking like they knew about it like 2 days beforehand WE would have to call inquire about the truck JUST TO FIND OUT INFORMATION! TRASHY! AND then be told we can't keep pulling Jake from the shop as IF he was calling us in the first place to update us. Our vehicle was also not on time we were told 9 days then magically that turned into almost a month, reasonably we understand parts have to be shipped, and then when we were told Monday they didn't call us until Tuesday so that's also a lie on paper to make them look good. IT went to the body shop on a Tuesday, 4 days to paint 2 truck finders.... I think not I think that is laziness from the workers. We WILL NOT be recommend blossom Chevy if you want your vehicle back and updates about the progress. We were promised updates on Tuesdays and Thursdays! We were not given them! HORRIBLE COMMUNICATION! If blossom Chevy had not had treated me so well in the past with my corvette this truck would have gone to another Chevy auto shop. Blossom Chevy has disappointed me heavy in the customer service BESIDES the ladies that answer calls for the collusion center. Thank you ladies for also being amazing and kind to us. And! The people at the enterprise at the collusion center are rude and unprofessional! Especially when it comes to signing rental paperwork. Lady had an attitude because I am on the insurance and she said the man had to sign for it. Unfortunately lady, we both are fully covered on that plan so legally I can sign for the rental. The only other good part was the lady that was filling in the for HR lady inside the dealership itself. She was a sweetheart helped us even get to manger (who was to say being a donkey) But we want to thank her even though we missed her name, for helping us. Sadly we really hope that we never have to return to blossom Chevy for any work ever again or to even buy a car. This experience has ruined every good thing.

Never take your car to this lot for service. For one, they over charge for EVERYTHING. I get it,…read moreits a Chevy lot. Not your run the mill car shop but you would THINK that you would get quality service backed by professionals with that price. WRONG! Instead you get charged for what they THINK is the problem, then turns out that it wasn't the problem and you get an estimate for something 2 times the price already serviced. The initial problem is still not fixed and I'm out $1,100. Lose-lose but guess what? The car lot gets a win-win. You would think as professionals, they would try to help the situation a little bit but "unfortunately" they can't put my bad part back on because they can't return the part they replaced. The manager showed no remorse or empathy knowing this is a huge unexpected cost and his whole attitude screamed, "oh well, take it or leave it". Didn't offer any coupons, assistance or anything. I refuse to take my car up there and I hope this review loses y'all alot of business. Should be ashamed of yourselves. I've been taking my car here for years and get treated like this. Seems like they don't care about their customers at all.

My husband has a 2016 jeep that is in perfect condition. It has less than 20k mileage…read more Well you can imagine the frustration when he could not change a "burnt out tail light" We have always taken the car to Eastgate jeep. We'll find them to be customer centered. Promises kept and speedy service. They send out coupons and this time one coupon saved $185.00 on all points checkup. They hook the car up to a program that checks all over the car. Then they give a report After checking the car all over they agreed it was just a bulb and put in a new one. ( They had the tools to get to the light ) They send a text to let us know the status of the service, sent the result of the test and what they did to fix the car They followed up with a call telling us to pick up the car, go to the cashier and there would be no charge. My husband thought they were going to charge a labor charge and spoke with the service manager who said it was an easy fix and not worth charging. Glad to fix it. Enjoy We will be back and we are thrilled with the kindness and respect we were shown. Thank you Eastgate Jeep for fixing our car and making our day!

Attn: Sean Roberts, General Manager…read more My husband and I purchased a Jeep Grand Cherokee from Eastgate in Fall 2025 and had a fantastic sales experience. Unfortunately, our recent experience with the service department has completely shattered our trust. What we are asking for to resolve this (Fair Outcome): Completely fix the sensor issues on our vehicle immediately. Wave any additional diagnostic fees or deductibles, as promised by management. Provide a rental/loaner vehicle until the work is completed so we can transport our children. The Timeline of Events: The Initial Drop-off: We brought the Jeep in for routine maintenance (oil change/tire rotation) and three covered recalls. We were never disclosed a diagnostic fee when the advisor noted our check engine light. Hidden Fees & Warranty Discrepancies: We were later quoted an astronomical $950 bill. It wasn't until we demanded a line-by-line breakdown in person that extra fees "vanished," and we had to force the advisor to check our aftermarket warranty--which they dragged their feet on for 24 hours before admitting it covered the transmission pan. Incomplete Work: We paid our deductible and picked up the vehicle on Friday, only for every single sensor to go off the second we started the car. I immediately turned around and brought it back. The service manager, Norman, rode with me, admitted the sensors were never even looked at, and promised we could bring it back Monday under the same open ticket with no extra deductible. Lost Paperwork & Zero Communication: When we returned Monday, the department had lost our paperwork, had no notes from Norm, and treated us like an inconvenience. Norm avoided eye contact and refused to help. By noon, we received a call claiming the car was "done," only to realize the advisor was reading off the invoice from the previous week. Our vehicle is still sitting at your dealership. We have tried calling our service advisor multiple times today with no answer. We have been incredibly patient and gracious throughout this week-long ordeal, but the lack of internal communication, hidden charges, and failure to actually fix the vehicle is unacceptable. We require a swift response and a rental vehicle while this is made right.

Karisa was very helpful with us leasing our Nissan. She was VERY fast getting back to us with…read moreinformation. When it came time to make the purchase she was very kind and friendly and helped us get the payment that worked best. She also helped negotiate a fair value for our trade in. We would highly recommend working with Karisa.

I've been servicing my car here for a while, and it's been a very positive experience. Jillian and…read moreeveryone in the service department are very professional and always willing to help. Whenever I had a question, they went above and beyond to assist me and offered their honest opinion. I appreciate everyone's friendliness, expertise, and responsiveness / communication. They are easy to do business with, always return calls / emails, and their support on my car ownership journey has been outstanding. Highly recommend!

Please do not buy cars from this place. They will lie to you and sell you a piece of crap and then…read moreignore your phone calls when do you hold them to the fire. I've bought a car from this place. The day I left the lot the check engine lights came on. I called and was ignored and week the car quite starting. I haven't even made the first payment. More to come.

So...big YIKES for this one. We showed up to test drive a car and they immediately tried to take my…read morekeys for a "trade in" assessment. I didn't even want to do that until I looked at and test drove a car, because why waste time if you aren't interested? I spoke with Ryan and he was a skeezy salesman in all senses of the phrase. Basically kept badgering me and my dad about different things and we finally just had to walk away and get in the car and leave. He even followed me to my car and made me roll down the window so he could give me his card. I don't know, maybe the whole slicked up slimeball salesmen act works for some folks, but it definitely isn't for me and also their car they had listed to show was filthy and had rips, tears, cuts in the liner, etc. Definitely not something I'd ever even expect on a used car lot. Seemed like something you'd see at a car auction. Do not recommend. Do NOT give them your phone number or any information, as they will harass you constantly as well.

I just have to post this. First off, I hate car dealers. The car buying experience is right up…read morethere with root canals for me. Second, I triple hate car dealer finance guys. BUT, these folks are definitely *not* on my hate list. They are, without a doubt, the exception to the rule. Our salesman was Caleb and he was really great. Enthusiastic, and what he lacked in specific knowledge at this point in his career he made up for in his ability to get answers. I don't recall the finance guy's name but even that experience was smooth, pleasant and gave me a pretty satisfying result. Plus, I love my car!

1 STAR - Extremely Disappointed With Indy Hyundai | Loyalty Clearly Means Nothing…read more I honestly wish I could give zero stars. This is my THIRD vehicle purchased from Indy Hyundai, and after everything I have experienced, I can confidently say that I will NEVER purchase another vehicle from this dealership. I am extremely disappointed--not only with the problems I have experienced with the vehicles, but even more so with the way I have been treated as a customer. With my previous vehicle, I experienced multiple issues, including water leaking into the trunk. Despite bringing it to their attention, no one could tell me why it was happening or properly resolve the issue. I also had more than three faulty tires replaced and experienced problems with the windows rolling down. I take exceptional care of my vehicles, so these were not issues caused by neglect or poor maintenance on my part. Despite those experiences, I continued giving Indy Hyundai my business. In June 2026, I purchased a brand-new vehicle and traded in my previous one. The salesmen were very nice during the purchase, and initially, I felt good about my decision. Then came the problems. From the beginning, I had issues getting Bluelink properly set up and connected to my vehicle. For an entire month, I did not have access to a feature that should have been available with my brand-new vehicle. At the time, I couldn't understand why there was such an issue getting it set up. About a month after purchasing the vehicle, I finally got an answer--but certainly not the one I expected. The dealership called and informed me that they had GIVEN ME THE WRONG VEHICLE and that I needed to return it. Yes, a month after I purchased it. Suddenly, the problems I had been experiencing with Bluelink made a lot more sense. For approximately a month, I had been driving a vehicle I purchased believing everything had been handled correctly, while also trying to figure out why I couldn't get Bluelink properly connected. By this point, I had also already paid out of pocket to have the windows tinted. I did everything I was supposed to do as a customer, yet somehow their mistake became my problem. Because I had already paid for the tint, I expected the dealership to make that right. They offered to tint the replacement vehicle, but I was told the tint they could provide would not be the same as what I had already paid for and had installed. I didn't think it was reasonable for me to have to accept something different because of a dealership error that was completely outside of my control. I requested reimbursement for the tint I had already paid for and was assured that I would receive it. It is now September 7, 2026, and I STILL HAVE NOT RECEIVED MY REIMBURSEMENT. I even told them I was willing to come directly to the dealership and pick up the payment myself, yet they proceeded to mail it anyway. Months later, I am still waiting for money I should never have had to chase in the first place. Unfortunately, after finally receiving the correct vehicle, the problems still didn't stop. I noticed condensation inside the headlamp and brought it to their attention. Instead of taking my concern seriously, I was initially told it was "normal." After going back and forth, I was then told it was a minor issue and that they simply needed to order a part. Except that wasn't correct either. Ultimately, they discovered that the issue required replacement of the ENTIRE HEADLIGHT ASSEMBLY. So something I was initially told was "normal," and then described as a "minor issue," actually required the entire headlight assembly to be replaced. At this point, my biggest problem isn't simply that a brand-new vehicle has experienced issues. I understand that problems can happen with any vehicle. My problem is how Indy Hyundai has handled those problems. I have repeatedly felt dismissed, minimized, and made to feel as though my concerns weren't important. I should not have to continuously push, question explanations, follow up, and advocate for myself just to have legitimate concerns taken seriously. I also have to acknowledge something that has become difficult for me to ignore: I can't help but wonder whether some of the way I have been treated is because I am a young woman. I know what I am experiencing with my vehicle. I should not have to fight to be heard or be made to feel as though I don't understand my own vehicle simply because I am a young woman. I purchased a BRAND-NEW vehicle expecting reliability and peace of mind. Instead, I have dealt with dealership errors, unresolved issues, incorrect information, delays, and an overall experience that has left me feeling like my business and loyalty simply don't matter. This is my THIRD vehicle from Indy Hyundai. Three vehicles. After continuing to give this dealership my business despite previous issues, I expected to be treated like a valued and loyal customer. Instead, I feel like I have been treated like an inconve

Answered the phone promptly. Communicated effectively and were true to their quote. Arrived on time…read morewith a confirmation call thirty minutes prior. Title and key changed hands. Money paid on quoted price. Helped me remove plates and towed non-running car away in less than ten minutes. Easy transfer. Would highly recommend.

originally cash for cars gave me an offer of $390 for my which runs and drives with over $2000 of…read more parts. They assigned three different drivers to pick up the but then the drivers would and come back and offer $150. I called them and explained that I would not accept $150 and I will not accept anything less than what was promised at $390. So then they will make sure they get somebody at that price. I get a text message this morning saying someone will be coming to pick it up in two hours. So I called the towing company and they said they're gonna be paying me $150. So, clearly this is a scam that cash for cars is running. For Christ sake one of my brand new tires on the car is worth more than $150. Just find a local company and don't deal with cash for cars. They are just a waste of time and we'll try to scam you as well