Mr.Charles was great in and out and I love my new car when others said no he got it threw so I…read moretruly appreciate him

Thank you Erica IM…read moreIN TEARS Tears of joy I came to carplex indy East after work today Friday Oct 2 2020 the sales associate I worked with was Erica very nice, passionate about her job, we could relate to one another and she's very understandable about my car situation I felt very comfortable talking and working with her to get me into a new vehicle she was honest and helpful along the way. My mother also has a car with the same location and she's been with them 3 years so her reference was very helpful.. Thank you Erica for all your help and support so sorry I screamed so loud in your office with excitement as I got approved

My internet buying experience ended on a good note thanks to the team at Indianapolis Auto Credit…read moreFinance, and in particular Clarence Johnson. Thinking I had secured a deal online with a dealership near my home, I went down to sign and take possession of a new 2013 Silverado LT, but during my inspection, realized a key option was missing. It turns out the internet manager did not check to see if the truck he had matched the truck we agreed on, or that in order to make a sale, tried to pull a fast one by telling me had what I was looking for, all the while knowing he didn't. I suspect the latter. I also believe he was counting on me to be so tired of the car buying process that I would accept a similar match. After all, I had already gone through the trouble of negotiations and was now on his lot. He was almost right. Thankfully my senses returned and I ended up walking out. Indianapolis Auto Credit Finance and Clarence were the opposite. Clarence was super responsive during the negotiation process, both through emails and phone calls. The time from first contact until offer acceptance took just three hours, and that included time spent price shopping with other dealerships. At the dealership, Clarence was professional and always maintained a calm demeanor despite facing a cautious client. And even when the signing was over and done with, He took the time to explain the different car features, set up On Star, and pair my cell phone to Bluetooth. Clarence Johnson and Indianapolis Auto Credit Finance deserve a 5 start rating for their great service and I recommend them to anyone considering buying a car over the internet.

We were looking into buying a new vehicle and dealing with 3 dealerships for the best deal. A…read morefriend recommended Clarence Johnson but we were hesitant in calling him since it was a distance away but decided to call. Clarence politely requested we submit our credit app on line. Clarence called us back and told us exactly what we qualified for and that he had the type of vehicle we needed. We told him we were on our way and when we got there he was waiting on us. Clarence had the vehicle detailed and had filled the gas tank! It was love at first sight! We absolutely love our traverse and have already planned our first family trip! Thank you Thank you Clarence AWESOME job!

I wish there were more reviews on this company at the time I purchased my car…read more AIF use my card infor without permission to run a transaction that I did not authorize/schedule. Stan noted my accnt I verbally gave him permission to run a transaction but I never spoke to Stan and did not believe he was a real person. I followed up with AIF and was told by Kristina Lawson that she would have a manager reach out to me but a few days later said its not the company policy for managers to speak with customers in these situations where an employee runs a fraudulent transaction using the customers card info. Kristina repeatedly said in repsonse to my concerns about the fraud "you are angry" and "just pay". I reminded her of the serious nature of these crimes since AIF is a business/ that I had requested to speak to a manager at least 1 week prior. Kristina said she handled the employee, I didn't need a manager,just pay. The same employee who did the fraud Stan just answered the phone 2 days ago after Kristina handled him he still works there. I am forced to give them more financial infor after the bank said not to because AIF has already proved to be dishonest/ won't address their actions that are fraudulent/other secure ways to pay that does not result in the bank closing my account. This has been going on for over a month and they still refuse to let me speak to anyone except kristina Lawson and Stan, the employee who ran the fraud transaction. DO NOT BUY FROM CARPLEX!!! If you are in a bind with finanaces/credit, I promise they will make the situation worse doing things like this against you, how will you be able to go to another loan provider? Don't go to Carplex in the first place/DO NOT deal with American International Finace. If you see Kristina Lawson name clutch your pocketbook/RUN. Close your bank accounts before Stan can get to them. Anybody can be grateful for a second chance at anything especially a second chance at something invovling credit but what is the true cost of a second chance? Usually its higher interest rates; not fraud.

Daniel Hernandez did an amazing job when I didn't real have a credit history and made everything…read morefast and efficient!!

They tried to sell us a car that had been in a front end accident and patched back together as…read morecheap as possible. (Of course they didn't say a word about the accident.) I'm glad we had our mechanic inspect it. He said it wasn't even safe to drive. When we took the car back to the lot and told them about what we discovered, they just smiled and said, "ok." They'll find some trusting soul to overcharge for that salvage car.

Sad when a salesperson or dealership will take advantage of a first time car buyer, I was out of…read moretown when my 18 year old daughter needed a car. So she found one at Nonstop Motors......If adding fees was not enough, not disclosing fees and adding them gets them a wonderful one star review.

They dont pay their workers for crap. They also make them work loads of overtime. They glue parts…read moreto cars and sell them. When in reality they need actually replaced. Get a car somewhere else save yourself time and money and dont waste it here.

Worst car buying experience ever!!! 1.) I found the wipers…read morewere bad: Had to replace them myself. 2.) Next the brakes were bad: Had to pay for part of the repair myself. 3.) Then the transmission failed. They had the car for a month. I had to pay for part of the repair. I had to pay for the rental out of my own pocket (as they only pay for 10-days max). Replacement transmission failed within days of the return. Out of 60-days, I only had the car for about 30-days. When I complained: They responded to me by saying I should have returned it within the 7-day return period. It took longer than that to discover the issues and find an in network repair facility. This has been a terrible experience and no answer in sight as to when I will get the car back.

They're the worst people to deal with. I've been calling for almost 2 years trying to get a lien…read morerelease on a paid off vehicle. They're assholes. Finally got a woman on the phone who called and verified the proper method to get it released but the boys who work there are incompetent assholes. They refuse to do anything. This vehicle has been paid off but they refuse to do what's needed. Lazy scum trash. Do not shop here.

Purchased my 2014 Mercedes Gl350 from Indy. A very pleasant buying experience. Chad was my salesman…read moreand he was very helpful. I live in California so did not have an opportunity to drive it but Chad took additional photos for me and even made a video of the engine running so that I could hear it. Overall, he made me very comfortable buying this vehicle sight unseen and my family and I are enjoying it and all the compliments we've received. Would definitely recommend them as I will too when looking for my next luxury vehicle.

Bought a truck from them about a month ago and it's been nothing but trouble. I've only driven it…read moretwo days since owning it as it's been with the Dodge dealer the whole time with MAJOR repairs. $6,000 later and it still has issues. They didn't reveal any of this to us. They are selling junk with no support if something goes wrong. Never again will I buy from them and I'm spreading the word.

I purchased a vehicle from this lot 30 days ago today in the midst of the 30 days I have had to…read morehave the EVP system replaced. My muffler was not mounted correctly now I have a broken motor mount. They want to tell me that they did a thorough inspection and they want me to keep being OK with this stuff being normal tear but didn't fix anything on and now trying to penalize me because I did come in there and show my behind, but I feel like y'all have been playing with me and my money for the last 30 days and nobody has been willing to help me this lemon that they know they have sold me

I had to spend two days here (the second day for over 5 hours with my 1 year old) the entire time…read morethe sales guy was working with at least three people, being spread thin. I told him i had a budget and what it was, around 300/ month. He said it'll be somewhere around there. He had no idea the price. He had me take pictures of 5 cars i wanted them put me in something totally different. At the time i was desperate and needed to stay in my budget so i settled with a 2009 Dodge Journey. I found out the price of the car when signing the contract at the end of two very long days, it's 380, way above what i told him. I purchased the car in April 2019, by June 2019 (outside of the 30 day trade window) my car started overheating. I took it to three mechanics and spent $400 but with no fix. I finally took it to Edwards Transmissions Engines. That cost me 1200 (had to take a loan) and they tried everything they could think of and couldn't fix it (timing belt, radiator cap, water pump, hoses, thermostat, etc) they finally called a dealership who told them i needed a new motor because journeys before 2011 have this issue with something in the motor cloggs up ‍. A new motor is 5800. I called the warranty at the dealership and there is nothing he can do... now I'm scattering for a new car all while still tryna get around the city to work while i still have my job. They knew they should not have sold me or anyone this shit car. I'm not paying another dime on it and i will take them to court if they don't take it back

Excellent work, great job! Had a coolant leak. Went to a…read moreMercedes repair place who supposedly fixed it, $$$, but the leak problem remained. I turned to Yelp Project and found "Carmel Auto Group". Bottom line: They located and fixed the leak problem. They also found a rusted oil pan and repaired it (at a lower cost vs my previous Mercedes repair place who had also reported the oil pan issue)! Talked to owner, Will. Nice guy and was impressed by small operation but good people. I hope they get good business, signed... A very happy Mercedes owner.

Will is an excellent mechanic, honest, upfront, and transparent about everything with your vehicle…read more Great pricing, fast, and thorough work. I recommend this shop to everyone I know!