My rating is completely based on the behavior of the service manager. He is completely rude and…read morebased on his interaction has no business being in that position. He also cost his company money by his "dealing with customers" attitude. Doesn't matter if the customer is female or male, you don't treat them as if they are ignorant and pull a Macho Man Neanderthal bit on them. If I am ever in a position that I would have to go to Kia again, if will NOT be Auffenberg Kia.I will, however, highly compliment Christina, (I believe is her name) in the front office, for her professionalism and trying to help diffuse the awkward situation. Especially after a cellphone was thrown against the wall.

I live far from any dealership, so started calling around, hoping to find the right minivan at the…read moreright price before driving 3ish hours round trip. Everyone pressured me to come in, apparently not caring about the distance I'd have to travel. Dealerships were very reluctant to give me pricing info, too, assuming I just wanted to play one dealership off the others. All I wanted was the right number on the right car, then I'd be there. Coye called me Friday night and listened to what I was looking for -- a Sedona with leather interior, which is standard on the EX. But I was also price sensitive. So she proposed an excellent price on a Sedona LX that happened to have the leather interior upgrade, finding a way to get me to the magic number. Coye's communication was prompt, and she delivered on the pricing once I arrived the next day. Her estimate on the trade in value of my old car was accurate too. No tricks! Very much appreciated. Plus, the financing wasn't a long, drawn out, high pressure process. I said "no thanks" once, and it was done!

Took my car here to get the catalytic converter replaced…read more After taking 6 weeks to 'fix' my car, when I got my car back, the check engine light was still on. My car is filthy, and they left 'spare' parts in my passenger seat. They want me to bring my car back so they can look at the catalytic converter again. I was told the tech working on my car was in a car accident and that's why it took so long. Can no one else at the car repair shop, repair cars????

Limped into this amazing shop yesterday at 4:55pm right before they closed. To my surprise the…read morestaff and technician took time to ask questions about our issue. I arrived this morning at 7am and it is fixed right now at 9:41am. The staff is knowledgeable and the price was amazing. I truly recommend this location!! 28' Chevy Coachman RV 350 engine Oil pressure sender blew up (my words)

We had nothing but a bad experience at this location. The vehicle we purchased was a 2015 Ford…read moreExplorer. This vehicle was nothing short of a lemon. The dealership had my vehicle a total of 6 months within the first year of purchasing it. This last time we picked it up and headed to Nashville the very next day. On our way to Nashville, my car turned off in the middle of rush hour traffic on I-24. It completely lost all power and everything powered off. We got the Managers involved and still they found nothing wrong with it. The managers that we dealt with were very rude, one even proceeded to get in my husbands face and tell him that this was the first time he was hearing about any issues that we were having....my goodness it was a crazy experience. We finally traded the vehicle in this last week and I could not be more happy about it. We definitely did not go back to John Sinclair and never will. I sincerely hope if you are in the market for a New or Used vehicle, that you will go somewhere else. Go somewhere where they actually value your business and genuinely want to take care of you.

I had a great experience with Ms. Ashley Griggs. She went above and beyond helping me get into my…read morevehicle. I had a noise complaint which they fixed, Ashley called me to make sure It was taking care of, which was awesome. I would highly recommend asking for Ashley for your next vehicle purchase. There were two guys who were awesome with the sale as well. (don't know the names).

We love Beussink Transmission and have been using them for years. They always do great work and…read moretake the time to inspect and diagnose everything that is wrong with the vehicle before presenting a quote. They hold to their word and fix any issues that come up after the repair. They also give you a free warranty just for taking your vehicle there for repairs (may just be certain jobs, not sure), but they've always treated us right and we will continue to do business with them. 5 stars, honest company, great results! Would recommend to anyone.

this outfit is not what it claims to be - they gave me a 24 month/24,000 mile " "nationwide…read morelimited warranty " " ! but 2,500 miles later i was on a trip visiting florida and experienced transmission failure - i called aaa and had it towed to a shop that aaa recommended and called beussink about the warranty procedure - they said they could fix it only if i brought the truck to missouri sorry ! then after i paid the shop $1,700.00 i called and asked beussink to tell them they must feel some responsibility after all i just paid him $4,200.00 just 2,500 miles ago ! he said he would give me something but he could,nt tell me how much ? " not a professional businessman " - about 4 months later i called him and asked how much he was going to refund me and he said "i still haven,t decided" ! so one 1 year later i am now writing a review as a very unhappy and dissatisfied customer who paid hard earned money and got a shady deal- roy venable - fredericktown,missouri

I needed a rare part for my 1995 Subaru Sambar, and got a hit on Google with K&R. Called them and…read morethey had ONE in stock. Ryan was attentive and helpful. He shipped the part that same day and two days later I had it in my car and in my engine. Hard to find help like that. FIVE stars!!

terrible customer service...called for a part over a week ago and never got a call back. Called…read moreback to follow up and they made me feel stupid for not recalling Who I spoke to originally. Hung up on me for asking why it's my job to call back.Bad bad bad.

Well Auffebberg Hyundai of Cape Girardeau Mo, you got me again. Brought my car in for an oil leak…read moreand you told me it was a leaking oil drain plug. Couldn't find any other leakes. Charged me $169.00 to "fix it". Less test 400 miles later it's leaking worse than it was when I brought it in. The Down a quart of oil in 400 miles! This time you said it was a cracked oil pan. Another $400.00. Assured me you had it this time. You just missed the crack the first time. So now I'm out $572.00 missed two 1/2 days at work and the pay to go with it. Got home at 4:30pm. Just got in the car to run up to Walmart at 8:30pm and guess what I see? More leaking oil! My, my I'm so surprised. Can you guys fix anything? Worst dealer ever. Don't buy from them And definitely don't go there for service unless you want to get ripped off. They are crooks and pray on people..

Amazing help from the whole team. Darrin and Autumn were amazing and got me back out on the road…read morewhen my tire and wheel were damaged while I was on a roadtrip and far from home. They truly went above and beyond and helped me out way more than they needed to! 10/10 would recommend

I called Advance Automotive this morning around 10:16 a.m. to ask for a quote on replacing a part…read morefor my 2012 Toyota Prius. The call lasted less than two minutes, but it was enough to decide I'll never go back. The staff member, Roger, interrupted me and said in a mocking tone, "OUUU OUU OUUUU! Let's take it slow here. You are talking wayyy too fast and your English is sloppy." Then he used an analogy to show his frustration. That level of rudeness is completely unacceptable from anyone representing a business. I was polite and just trying to explain my car issue. Instead of patience or professionalism, I got attitude and mockery. If that's how they talk to customers, I'd stay away from it.

I had taken my vehicle to several places with the same issue before I called advanced automotive…read more They had my car diagnosed within a few hours of dropping it off. We have not had a single issue with it since. The mechanics along with the customer service people behind the phone is top shelf. Best I had ever experienced and for that I recommend them to everyone and will never take my vehicle anywhere else ever again.

Check your warranty!! The want almost $150 to look at 1month old CRV with 1,700 moles on it ...not…read morewhat I call good services. Now we may half to drive to St,Louis for oil changes...and service..( Don't Buy Here)

I had great customer service from Gabriel. He was very courteous and helpful regarding the issues…read morewith my car. Thank you.