Honest sales people (long, old story but it's been eating at me for two years. Don't trust them. Service department needs to provide service and care about customers, Lost my car and paperwork, had to keep it an extra day, request for a loaner denied. Day two they put the work on the back burner because I wasn't waiting for it in the waiting room. So a 2 hour job is taking 14 working hours and still counting. Who knows how much longer it will take since I'm not there looking over their shoulder. read more

Service and accountability. There is no sense of urgency when you tell them you're heading out of town a certain date and are told repairs will be done by then and then they delay completion due to so.e excuse about having to get a part that they should have known they needed early on. We've had to pay for days of rental bc our Jeep wasn't ready. They have added extra stress to the whole experience. Not well organized. read more

Worts dealer in town. just a bunch of scammers, specially their repair shop. Customer service was just as bad. read more

I came in for just an oil change and their compressor was out so they were unable to complete all the work. I wish they would have told me , since my tires are in need of air. Very disappointed. read more

I came in for routine service and received none. Waited 15 minutes and not so much as a can I help you, we will be with you as soon as we can, nothing. Definitely not a service department. read more

Terrible communication filled with over promises and over priced labor. Went from having my car for "should be ready in an hour" to it being held for 4 days. Will never be back. read more

the worst experience ever. from purchasing a vehicle to getting service done. paid them to fix an issue paid $1,800 for the repair. drove the truck for the 3rd time within 7 days of the repair. and doing the same thing that it was doing before i spent the 1,800. the repair was legit but connectors and electrical tape. such a hack of a job and charged premium price for not so premium repair or experience. read more

Could not have had a better car buying experience than we had with Greg Yeoman when purchasing our 2022 Genesis GV80. Greg took his time, explained every detail, and did not mind running the numbers multiple times until we were completely satisfied. I highly recommend Greg for your next car shopping experience. read more

Crown Chrysler Dodge Jeep Ram - #Thankful - Car Dealers Near Me - Mcdonald, Tennessee

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Jacob was awesome. Highly suggest him at Crown! Delivered my truck to me and everything

I am a returning customer who purchased my vehicle there. I received an oil change today that was overpriced and frankly I feel taken advantage of. When I got home today and looked over my statement I decided to call the parts department to ask about the price of oil. Seems like a walk in customer can buy it cheaper than what the service department charges. I was also charged a miscellaneous fee of $5 and other fees which I now know that other companies don't charge. Labor was also $29.95 which is also not charged by other companies. The service department was slow on getting my car serviced even though I am a returning customer and made my appointment some time ago.I have called the dealership to speak with a manager and left a voicemail as well as doing a live chat. I have yet to hear anything. It's a shame that I feel that I have been robbed! read more

This place is super shady. Never have I ever dealt with such a dishonest, horrible service at a dealership till now. Went there to have my oil changed. Came back to a scratch on my car from an employees dog jumping on my car, and my oil was a quart and a half low. Also all of my other fluids just so happen to be emptied or low when picking up my vehicle. It's funny because I always check my fluids (it's a good habit) and none of them needed fluids until I got my car back from just having a oil change. I WILL NEVER BE GOING BACK HERE! read more

The absolute worst service department I have ever been in. Can't get anyone on the phone. Once I did it was 4 days after my truck wad towed in before I knew anything. Had it towed in and was ensured that i would have a diagnosis by lunch the day. By 5:30 the next I finally got someone on the phone. Nothing done but would have an answer by Monday 10am. Still nothing. I got someone to talk to at 1253. Tried 7 times to get some on the phone until 4:02. Told them not to fix, and I would just pay for the $219 fee. At 4:53 he called back and said they had already replaced a part and my bill now was $1200.00. Truck still don't work. read more

Was contacted by service manager Dan Good who apologized for my experience at the service department and offered to make it right. While the experience was unsatisfactory, Dan seems genuinely sincere in his effort to regain my trust. I've updated this review to 3 stars accordingly and will give Crown CJDR another chance. read more

Strike three for this dealerships service department!! My first trip here was met with a parts department guy telling me I can get a quote from the service department to paint a tailgate, only to be told that they don't do paint. Yes this is minor but you would think that the parts people would know this. Here's the major problem. I had a check engine light activate. On a Tuesday I drove 45 minutes only to be told that I have to have an appointment to diagnose the problem. I know full well that it takes less than ten minutes to do this! I set an appointment two days later at 8AM. This led to a we know what the problem is but we don't have the parts. This led to coming in a third time to get the vehicle fixed. As I'm sitting waiting for it to get fixed, I watched a guy pull up, employee walks out and hooks up the computer and in less than ten minutes goes in and gives the code/codes to service and they check in that customer. Had they done that for me on Tuesday I could have had the work done sooner and Kkkkkkkkkkkkkkkkkkkk not had to take a third day off and a third trip to this dealership. I give them a one star on customer service. read more

My experience was great and I enjoyed working with Jordan, who helped me to find my Jeep gladiator rubicon.

Taking your car to a dealer AFTER the warranty is out is always a major mistake. New car dealers make their money on you in the service department, not on the car sale. They'll ALWAYS find something wrong, and it won't be a $2.00 washer. It will be something big, costing hundreds or thousands. Find an honest car mechanic. You'll have to search diligently, but there are a few out there. Car dealerships' service departments aren't your friend. They give your horror stories about your car's condition (it's called lying) to make bonuses on your ignorance and fear. Plus Chryslers, Jeeps, Rams, are now part of Fiat. When's the last time a Fiat, an Italian rolling junker, made any vehicle worth driving off the lot? And the slogan "We beat any other dealer's price by $500.00 or give you $5000.00" is a load of nonsense. Think about it. Those two clowns on TV are car salesmen - do you think they're honest? THEY'RE CAR SALESMEN! "The Power of Two to get Doubly Screwed." Before you purchase any vehicle, particularly a Chrysler, watch Scotty Kilmer on Youtube. He's the most honest mechanic you'll find and listen to him talk about Chrysler and Fiat. Run, don't walk, away from anyone selling Chryslers. read more

If you're going to buy a RAM, do it here. I shopped around in and out of state and Crown Chrysler Doge Jeep RAM in Cleveland, TN absolutely had the best deal and an exceptional staff to help. I spent a lot of time on the RAM forums doing my research in advance and I expected a hassle and it was the furthest from it at Crown in Cleveland. Kregg Ware was my salesman that helped me and I would highly highly highly recommend you ask to work with him when you go to the dealer - there is no better person out there to work with! He was great to work with and feels like a friend now. I ordered a RAM 1500 and everyone was exceptionally helpful in this process. One of the Sales Managers Pat Horton helped me through the ordering process online, and it was better than I could have asked for and I got the exact truck that I wanted. The other Sales Manager Brian Cruz helped me out with cost on the new vehicle, the trade in, and an extended warranty and I could not be happier with his help. Dylan Tanos got me hooked up with financing and was able to work to match the financing I brought into the dealer and made the process smooth and quick. This dealer has it together with how they all work together and it was a very welcoming, friendly, and efficient environment due to each of them. 11 out of 10 would recommend. read more

Worst customer service ever ! Bought my car there in February with extended warranty. I went back September 17 to service department with a leak . They said to take it to another dealer they didn't have time to look at it. Said they are booked up for atleast 3 weeks. Either every car they sell stays in shop or they have slowest sorriest service shop in Tennessee ! I have never had an experience like this with a dealer The name it would be listed under is randy ingram 2007 solstice purchased Feb 07 2015. If your business keeps any records it shouldn't be that hard to find. The car is being repaired at don Ledford in Cleveland. So I don't have time to chit chat with your reps. I came to service department on Thursday and was sent away read more

Just follow the other reviews. Terrible experience. Made a deal twice on the price of a truck only to get to the dealer and find the price significantly higher. Finally, third time, got the price I had negotiated. Part of the deal was the repair of a dented rust spot on the truck. Was promised that it would be fixed at my workplace. That was February, not a word about fixing my truck has been said. I have contacted the salesman several times, nothing. If you like playing games and getting jerked around, go see them, they will not let you down. TERRIBLE PLACE TO DO BUSSINESS. read more

After my initial 3-star review, Mr. Cruz of Crown Cleveland reached out to make the issue right. They agreed to send the missing vacuum hose and attachments to us for no additional charge. I definitely appreciate them owning up to the mistake and asking how they can fix it. read more

If your website allows for service appointments to be made online (even sends you reminder notifications for your appointment), but those appointment don't actually go into the store's system, maybe you should disable that feature until you get it working. That seems like common sense. Nobody that scheduled an appointment wants be told "sorry, your not in our system if you scheduled online. We could probably fit you in if you want to wait behind everyone else that's already here." This was my first and last experience with this dealership. read more

This was by far the best car buying experience I have ever had! Bobby Cooley was absolutely awesome! Very knowledgeable staff and great selection. I will definitely be going back for my next car. Bobby went above and beyond what I expected! read more

I am the worst kind of buyer- as I'm in sales for a living, so a salesperson trying to sell to a salesperson...usually recipe for disaster. I have to say, Dustin was outstanding. His non-aggressive approach was exactly what I needed, and his fast response time and knowledge made the car buying process far more enjoyable than I've had in the past. I also must give credit to Andy, the sales manager, as he made me feel like my business was important and i was valued. Excellent job guys. read more

Salesman told me I was waisting his time cause I was trying to work a deal on a new car. After I finally got the deal I wanted from the Chattanooga dealership which went to Cleveland to get the car and sell it on Chattanoogas ticket the salesman denied saying it from fear from his boss. read more

I bought my 2016 Jeep Wrangler sport at this location in July of 2016. I took it to them to get a tare repaired on the zipper to the soft top and window. They sent it to a detailer who fixed the tear in the window but did not touch the top. I took the window out for the first time a couple of weeks ago and since they didn't fix the top now cannot get my window back in. They are again telling me since it's torn it's not covered under warranty. My question is this. What good is a 3 year 36000 mile bumper to bumper warranty if they are not going to honor it? I called Chrysler to see if they could help me and I think they may have but they told me to give them a couple of days. So I went to the dealership to see if I could get a loaner car. The guy told me no sir I cannot let you have one for this issue. I'll never use this dealership for another vehicle purchase or anything else for that matter again.Possibly not even The Jeep brand. read more

Neisha was efficient and thorough. Buying a car can be a bit scary and she made me feel comfortable and confident with the purchase. Thank you so much! read more

I really do not want to give one star this place sucks for shop work, I had my chyrsler sebring towed in a week before thanksgiving for a battery told me on phone look at it next day well they actually got to it 3 days later. then 2 days later called and said I needed new rotors and brake pads well they get those on go to pick up my car well they fingered the brakes with oil so they smoked got that cleared up then went to do some shopping got home both brakes smoking I would never take my car there again to have it serviced so today another tow to another mechanic more likely the calipers very sorry place to deal with but will know when other mechanic looks at it this in Cleveland tenncome to find out grease all over new rotors and pads so other mechanic will clean then why did you not check back brakes as well they were leaking only senseable things you have brakes done you check all brakes not just 2 yes poor service I will not evn take it back there not even to have air put in tires hahaha they may put kerasense instead read more

Very friendly customer service and fast work. I took my Jeep Compass up there when my ABS light and check engine light came on. They quickly diagnosed it and I was able to pick it up the same day just a few hours later. Also not expensive compared to a lot of other places that will try to rip you off. read more

This dealership has the worst customer service that I have seen in a long time. I was on vacation this past week and I needed to have my Jeep checked out before driving seven hours back home, the next day. I was advised by the reservations department that the Chattanooga store service department was busy, but I was advised the service department in Cleveland, Tennessee could get me in and they would be happy to help me out. I advised the reservation agent that I was almost an hour away from Cleveland, but I was headed that way. Once again, I was told this would not be a problem. Imagine my frustrations when I arrived and they knew nothing about my problem along with not having any openings for two weeks. After expressing my frustrations to the General Manager and still receiving no help I drove to the Meineke in Cleveland. I was advised by the GM that he would be happy to sell me a new Jeep while I was there. Why in the world would I ever buy another Jeep after this customer service? read more

Wonderful car buying experience. Fast and everyone was so great. They listened to what we were looking for in a car, and went out of there way to find he perfect car for us! read more

Let me just get this out of the way first...our first salesperson, Imonta, was a very nice guy and a very good salesperson. He convinced me that we'd found the right car for us. The finance manager and the second salesperson we dealt with lied straight through their teeth though about everything. First, it took them five hours to complete our deal when we knew exactly what we wanted. Second, they kept pushing a credit pull on us. They informed us it would be a "soft pull" without lowering our credit score. They ran our credit five times with five different banks! Third, the finance manager told us that we could not use our own line of credit with our own credit union to finance the car without "a penalty." When they pulled that line, I told them they could keep the car and I was leaving. They changed their mind quickly after that. Overall, I love the car but I hate the experience I had at this dealership. read more

Juanita Ball was helpful and friendly, I pretty much made my mind up on which car to buy during online search and research. I liked the sales staff, but I probably should have walked out when my trade in offer was lower than what Kelly Blue Book listed. So I cheated my self, by not being more aggressive there. Juanita seemed like a honest caring person, and I know she works in an industry where profit is paramount. I just hope the service I receive is better than what I've read here. read more

I can only speak to the experience with the Service Department as this was our first visit. We were told we absolutely needed a new transmission, because our fluid was burned and couldn't be replaced. We were told we couldn't do a flush or our transmission would be ruined. We took our car for a second opinion. We didn't need a new transmission. We needed a new hose. Our fluid was flushed with no problem, and we were on our way for less than 25% of the cost that they were trying to quote. I'm not sure if the tech was unskilled or they were being dishonest. Either way, we won't return. read more

I bought my car in May, the initial experience wasn't bad but I was promised and sworn to be true that I could refinance my vehicle and get the payments down due to doing a first time buyer. I went in to do the agreement and refinance and was told to my face that they couldn't do it. That I was stuck in the situation I was in and they couldn't do anything. I will not be going back to this dealership besides to get my vehicle maintenanced with oil changes. read more

Terrible sales practices! My book, unethical! To start, sale person clearly no formal sales training or experience and very little knowledge on vehicles he is selling, this may not be his fault but indicates poor leadership and operations of sales team and business. I was considering 2 different vehicles and sales manager holds back pricing info on one and only allows customer, me, to consider deal on one vehicle at time, Really? What, am I 2? On top of that, tries to pit 2 customers against each other, on same vehicle, " if you don't take this deal another customer is ready to buy". And finally, knowing what reasonable trade-in value to expect from 2 different industry standard sources, they offer half of that. Understand process, but you don't treat people like that! read more

Well, I was going to write another review to tell all the Yelpers out there that Crown's service department had started to turn things around, BUT after today's fiasco, that Durango will probably never roll through one of their service bays ever again. So, it's time for the second oil change on the 2015 Durango. Call Crown service the other day, "Sir, no appointment necessary for oil change" "Thanks, I'll bring by in a few days". Get in car this morning and tire air pressure warning pops up. Apparently someone took 6-7 psi out of front tires last night. Check air pressure with my gauge, not getting same reading. Take Durango to Crown to have oil changed, rotate tires and check tire pressure sensors. Service adviser Cody states it will be about 1 hr or so. Wife comes by, picks me up and we go have lunch. Get call just as we're finishing lunch(good timing). Cody states not going to charge for rotating tires because of amount of time for service. Cool, wife and I discuss how "different" service department is. Ok, things go way wrong after that. Go by to get Durango and get told tires didn't get rotated, but here's a coupon for next time. Asked if tire pressure was looked at, "yes, that's part of service inspection". Start vehicle and what's the first thing I see! TIRE PRESSURE WARNING. Not even looked at. I AM DONE WITH THIS BUSINESS. Was my oil changed, was my radio replaced, has there been any repairs made to this vehicle while Crown bills Dodge Corp. for warranty issue. You decide. read more