Shirt came back with a big brown water stain on it, which was not there when it was sent in. Went back and showed it to them looking for resolution, but not angry, but walked out angry because of the attitude. The guy kept repeating how he couldn't trust what I was saying like it was a he said/she said between me and the actual company doing the cleaning. 1) Your business is the front facing establishment I am doing business with - this is your responsibility. 2) he sent it back for free, which I was fine with - why the attitude? He made me mad, but it was unnecessary given we had a next step. When I went back to get it, it was almost all out, and he said he would send it back again, but again, it was the attitude. "This is the last time I will send it back for free" like it was my fault it happened - and at that point I'd already made up my mind I wasn't coming back regardless because of how he treats his customers. My husband went to pick up the shirt (it was his) and it was actually all out, but they started telling him how the stain wasn't pointed out the first time and he said that's because it wasn't there when it was brought here. They argued with him saying it was red sauce (no, it wasn't) and then another guy from the back came out swearing at him telling him he was a scam artist. We had arrived at a pretty easy solution, but they upped the tension each time to really piss us off with their attitude. Just be more customer focused!! read more

They claim to have same day service...in by 9 out by 5. It's not true. I drove over there to have 6 shirts dry cleaned and was told it would take 2 days. Also, the shop is filthy. read more

They sewed up what I needed sewing and the job was done well done and on time. Thanks Crown!

Do not make the mistake of sending them your clothing for alterations. They lied to me multiple times about turnaround times, shipping timing and pricing. Ghosted me and gave me the runaround after I sent them a pair of pants for alterations sampling, and didn't respond to me for multiple weeks - after they promised a 1 week turnaround. When they did communicate it was rude and with conflicting information. Stay far away from this unprofessional and dishonest company. read more

I LOVE this gem of a place! I was searching everywhere for my birthday dress alterations (last min!) and soooo grateful I found Crown Cleaners & Alterations. Jose and Nena are the absolute best! My dress came out PERFECT and I felt so snatched pricing was very reasonable as well. I'll definitely be back for more! read more

Avoid this business! My wife dropped off several of my daughter's professional clothing items for dry cleaning, and two were missing when she came to pick them up - two black blazers worth $150 each. Crown spent several days fruitlessly searching for them, saying whoever they gave them to by accident would likely bring them back. My daughter finally needed her blazers for work, so my wife demanded replacement cost, and even though she'd already paid $107 for the cleaning, no refund was issued and only $200 was offered for the $300 worth of clothing that was lost. Hopefully Crown will lose more than that in future business due to this review, as a lesson in how not to treat customers! read more

Gotta say, pretty sloppy alteration quality. Shocking considering the reviews. one pair of jeans was fine, but another pair was sewn unevenly. For the price I paid, i would have expected them to adjust the back pockets to match the reduction in the waist, but they did no such thing. lastly, i asked for an alteration on a skirt and ended up with a totally misaligned hem. no attention to detail at all. read more

Avoid these guys at all costs! We had been going here for many years. Recently brought in several suits and shirts. One shirt came back with a giant dirty water stain on the front. Instead of owning up to it, they said it was our fault but agreed to reclean in twice. While the stain finally come out, they continued to say it was our fault, called us liars and scam artists (trying to get free dry cleaning?) while swearing at us. Time for me to find a new dry cleaner. You should too. read more

DISAPPOINTED. I live in the neighborhood and my old dry cleaners closed so I was looking for a new place to handle my dry cleaning. Unfortunately, I've had more than one bad experience with Crown Cleaners. Two of the three times I've brought clothes in for dry cleaning so far they've somehow screwed up my order, making me come back a second time to retrieve the rest of my order. It just seems very disorganized and their customer service is lacking. I was hoping to be a loyal customer but they don't seem to have their act together. Won't be back. read more

Very professional, timely service that was affordable! We went in after work in a Friday to get a suit and dress altered for the next weekend and they were able to fit us right away and work was done on time. read more

Needed some pants hemmed and let out at the last minute for a performance on Saturday. Dropped them off Friday at 5, picked them up Saturday morning at 10:30. Alterations were perfect and finished so quickly - a life saver ! read more

This was my first time here and the service was amazing! I will definitely be back for any alterations needed in the future.

They are the best took them my sons suit for 8 grade graduation and in a few days hook him up me and him were amazed and blessed thank you guys very much I will always come back and send people I know. read more

Crown Cleaners & Alterations - They did a great job - Sewing & Alterations Near Me - Chicago, Illinois

Amazing! Had a wedding to go to a few weekends ago. The suit I bought a couple of months before, I had gotten too small for. Came to Crown cleaners in a panic. They got back to me right away. Asked me to come in at my earliest convenience. Got me sized and pants back to me the next two days. I will be a repeat customer. read more

I'm so grateful I found Nena to alter my dress. She is the crowned jewel at Crown Sewing. She was truly a God send, with a love for her work! I bought my dress 2 months before my wedding which included a lot of appliqués around the waist, shoulders and bottom of the dress And Jose who I believe was the manager helped get me in! He was a very pleasant and patient person to communicate with. He answered all my texts promptly. My dress needed about 6 inches taken in on the front and sides. Nena did her magic and figured out how to alter everything from the waist, working with the complicated appliqué work, and keeping the bottom of the dress in tact. She also sewed in Angel charms I bought to represent my father, grandparents and great aunt. She showed an emotional caring with this touch, which she said in her words "I have goose bumps." I think she was brought to tears and took the task very seriously honoring them in her work. I was very grateful. I would definitely drive the 45 min drive to work with her again! Don't hesitate to work José and Nena. They are wonderfullily kind people, patient, service minded, and care about their work. read more

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My experience here was fantastic! Right from the start my daughter and I were greeted by the most kindest people ever. We were made to feel welcomed by everyone. I needed alterations done to my daughter's Lehenga for a wedding. Nana did a beautiful job and had my daughter looking amazing and at a price that couldn't be beat. Crown Cleaners is definitely my new go to for any and all alterations. read more

A few years ago, I was very pleased with a small alteration that was made to my bridesmaid's dress. I found the perfect jumpsuit to wear to an upcoming event, but it required significant alterations because the sequin jumpsuit was 2 sizes too big. Crown Sewing Cleaners made the alterations and the jumpsuit for like a glove. The staff is friendly, professional, and highly skilled at their craft. This is my go-to location for alternations. Unfortunately, I didn't take the best pictures, but the top portion of the jumpsuit fell to my waist prior to alteration. As you can see, the jumpsuit fits perfectly now. read more

Crown Cleaners & Alterations - Sewing & Alterations Near Me - Chicago, Illinois

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Had four shirts and pants needed altered asap, unfortunately they had a very busy schedule (like every other shop in Chicago). They were gracious enough to get me two sets in a day and the next two sets two days afterwards. Very good pricing and welcoming employees! Highly recommend! read more

I needed a flower girl dress hemmed and taken in. I brought in the dress on a Monday and was able to pick it up Saturday. $65 and great service read more

Crown Cleaners & Alterations - Sewing & Alterations Near Me - Chicago, Illinois

They were able to hem two pants same day as I was in a pinch before a vacation. Beautiful work and done just right!

TLDR: Crown Sewing Cleaners lost my practically new $400 suit jacket and blamed it on me. I've been going to Crown Sewing Cleaners on occasion since 2021. I was enjoying the work that they do and also enjoyed being able to support a small, local business. Recent to the time I'm writing this review, they LOST my $400 suit jacket. In July, I had given them a few items for cleaning and when they were picked up, I noticed that I had the wrong suit jacket (wrong brand, size, and color). I explained the situation to Jose, the manager, who assured me that he would take care of it. Unfortunately, as I know now, he did not give me the time of day. I had to call numerous times to see if Jose was able to track down my suit jacket. Each time I called, I had to explain who I was again and he gave me a new excuse for why he didn't have time or why he didn't remember who I was. I understand that they have a busy business so I tried to give them the benefit of the doubt. After over 5 weeks of calling (he didn't once try to contact me with an update), I considered filing a claim with small claims court since Jose honestly didn't seem to care. At this time, Jose said the owner of the store would offer me store credit which I replied that I was not interested in. Jose's tone changed from indifference and forgetfulness to accusatory. He said it was my fault for not checking the order before I left the store (not sure how that would have changed anything). He also tried to convince me that the suit that he mistakenly gave me was actually my suit, which was completely nonsensical. In any case, I won't be going back. This may be a one-off situation but I wish you luck if you decide to do business with them. read more

I've been looking for a go-to place for alterations for a long time. Crown is easily the best on the north side. Jose is a magician at altering, everything is turned around super quickly and for a really great price. I highly recommend. read more

Prompt and professional, these guys are my go-to for dry cleaning and quality alterations. They've also been known to hand out donuts around the holidays. A+, would highly recommend! read more

I was thrilled on the phone to speak with Jose about my alteration questions, as I was new to the process. He answered each question not only enthusiastically, but was acquiescent for the tasks. I brought in a dress and top that needed hemming, spoke with the seamstress who gave me an honest response to my ideas, and it was done in less than three hours! Jose explained why certain fabrics fit the way they did, which was really interesting to learn about. Truly affordable, knowledgable, and speedy with great customer service. I plan to bring more things in later :)! read more

I went here based on the other reviews. I had three pairs of pants altered. One pair was corduroy so they were a little unusual. Crown Sewing did a great job, and the folks here are very friendly. I agree with the other positive reviews. read more

I had a great experience with Jose. I brought in a jumpsuit that needed to be taken and shortened. Was worried the job might be a little complicated but they did an excellent job! It fits like a glove now and I couldn't be happier. Super friendly, turnaround was quick, and very reasonably priced. I'll definitely be returning when I need tailoring. read more

Best team ever! They're really friendly, attentive and polite. So happy I have them in my neighborhood. Highly recommended!

Beautiful work done on a bridesmaid dress and a quick turn around time of 2 days! I had almost the exact same work done on a dress 6 mo earlier at a different tailor and Crown Sewing was over 50% cheaper! Would definitely recommend to anyone and will be coming here for all my future needs. read more

I found Crown Cleaners/Sewing on Yelp, they were highly recommended. Called and Jose told me that he would be happy to take a look at the 12 cushions for my outdoor furniture that was in dire need of reupholstering. They did an amazing job really quick! I will upload a picture! We could not be more pleased! Jorunn read more

Crown Cleaners & Alterations - New reupholstered chair cushions done perfectly by Crown Cleaner and Sewing at 3807 N. Western Avenue, Chicago !! Great work! Thank you!!! - Sewing & Alterations Near Me - Chicago, Illinois

Did an excellent job hemming my suit pants! Very friendly and speedy service. I plan on going back again.

I had a great experience at Crown. Jose was friendly and attentive and the hem on my pants looks great. Good prices, too!

Jose & his team are awesome. I really can't say enough positive things about Crown's customer service, turnaround time, prices, and quality of work. I've gotten a little bit of every type of alteration done there & they've all turned out beautifully. Well worth going out of my way to see them. read more

Go to Crown Sewing! I was looking to have my work dress altered in a timely fashion (24 hrs.) and they were willing to get it done with no hesitation. Dropped it off at 4pm and it was done by noon the next day. Very reasonably priced and the staff is friendly. My new GO-TO alteration stop read more