Don't recommend at all worst people they are worthless and rude they come try to check our ac unit…read moreand they ended up messing it up some guy that works with them has glasses looked like he don't even know what's going on!!!!!

We had extensive renovations done to our home - major bathroom updates,custom doors to a home…read moreoffice, wood floor refinishing, kitchen cabinet painting, replacement of multiple ceiling light fixtures, enlargement of basement windows, and installation of new wood floors in the master bedroom. ACS was a pleasure to work with throughout the entire process, and their workmanship was superb. I highly recommend them.

We just bought a house and wanted to have our air ducts and dryer vent cleaned. The company we…read moreoriginally hired to do both was, unfortunately, unable to clean our dryer vent because it's on the roof, but they recommended McDowell's. They were quick to respond and quickly scheduled us to clean our dryer vent. They showed us before and after photos, and we're so glad we had this service done! Our house is only 10 years old, but it looked like the vent had never been cleaned, and it was caked with lint! We will certainly use McDowell's for our dryer vent again (and we would use them for our chimney if we had one)!

I called yesterday morning and they were able to squeeze me in between appointments. My chimney was…read morecompletely clogged with creosote. Jason and his helper showed up and took care of the problem. They were professional and friendly. They left zero mess and even vacuumed up some ash they did not create. I am so grateful to have my woodstove operating as it should again. I would highly recommend them to family and friends. I have found my go-to chimney sweep!

From the moment I reached out to Seth on a Saturday morning about a kitchen flood, he was prompt to…read morerespond by text and phone call. After assessing my situation wasn't an emergency (based on in-depth questions he asked he determined we had a clean water leak and no major signs of water damage), he scheduled for him and his team to come the following Tuesday. When they showed up, his team promptly went to work to carefully lay down floor covering (which I appreciated since we have a no-shoe policy in our house). Meanwhile Seth immediately began to inspect the source of the problem all the way to the farthest point of the water damage. He was very thorough and had a keen eye for detail as he began to point out details I hadn't even seen or imagined (later found out his background in construction is what lends to his extensive knowledge about building materials, how things should be built/how things should look etc). Long story short he determined that my water damage was not extensive at all despite the flooding we had. Instead of recommending I demo my kitchen and basement floor, ceiling, walls to track down every little sign of water damage (which would have probably gave them a chance to easily bill $40k to my insurance), he reassured me that because it was clean water that had flooded and because there was no sign of any major water damage to my home, I was good to go for this one time incident. He set up heavy duty dehumidifiers to dry out my basement and that was it. What I most appreciated is that he took the time to explain his observations and why he did what he did so that I was completely comfortable and understood what was going on in my home. He worked with me to only charge me for the labor incurred and dehumidifiers so I didn't have to go through insurance or even pay as much as my deductible. Their honesty and attention to detail was refreshing and reassuring. I hope to never have to go through another incident where my house floods or have a mold issue, but if I do I've already got Seth on my speed dial and my very short list of contractors I trust. I'm very OCD when it comes to getting things assessed and fixed properly - with Seth and his team's experience and eye for detail, it was nice to just relax and trust that I had professionals who will do what needed to be done. Highly recommend Rapid Response Restoration.

When we had a sewer line back up into our den and my office in the Fall of 2025 it was a gross and…read moresmelly disaster. I did a little research and found Rapid Restoration through their numerous 5-star reviews on Yelp and other websites and reached out to Daryl and a few other companies to see what it would take to get our house back into shape. Right from the first moment on the phone I knew that Daryl and Rapid Restoration would be the company we would go with. He gave me a thorough education about the process and gave me helpful advice right from the first moment. His help over the phone was always clear and accurate. He set us on the right path immediately. Seth and his crew were in our house within 48 hours to do the mitigation and boy were they thorough. The floor was pulled up, the room was disinfected and dried. And all the while, Daryl and Seth made sure that we had the documentation and backup necessary to communicate with our homeowners insurance company. With the mitigation done, the crew came back a few weeks later to actually do the repairs and get our floors back to the condition they were in before. This was equally impressive. The workmanship was truly beautiful. Seth has a great eye for design and color. Everything matches and looks beautiful. Every transition and grade was thought through and installed with accuracy and quality. Overall, youhear about the nightmares of dealing with homeowners insurance. There was NONE OF THAT. The Rapid Restoration crew were so buttoned up and knowledgable that we had literally no conflict or pushback from our homeowners insurance company. If you've had a similar issue in your own home - don't even think about it. Just call Daryl and the Rapid Restoration crew. I recommend them WITHOUT RESERVATION.

I phoned for a free estimate based on their stellar reviews on google and spoke with Brandon. Sent…read moresome photos & dimensions and was quickly emailed a proposal. Terry arrived as planned, calling ahead to alert us, and did a wonderful job, left the area spotless. Shower stall looks like new. Wouldn't hesitate to recommend this company based on price, service & reliability.

We hired Grout Masters to grout and caulk our master bathroom shower and tub after we attempted to…read moredo it DIY and decided we didn't know what we were doing. They quoted us a reasonable price, which was in line or cheaper with other quotes. Brandon came out to look at the bathroom in person and took some time out to give us advice for the next time we attempt to DIY. He was friendly and nice. They sent a written quote quickly and we decided to move forward with them. Scheduling was a breeze, and they showed up right when they said they would. They worked quietly and efficiently, and the grout/caulk job looks great. They took a variety of forms of payment, which made things convenient on our end. We will definitely be calling them for future work! Strongly recommend.

I almost never leave 1-star reviews…read more I'm currently dealing with a significant basement flood loss. USAA assigned me to Thomasville for a custom door replacement as part of the restoration process. Because the loss is extensive, the rebuild is being completed in stages. Corey from Thomasville provided an estimate of approximately $3,000 for work that he specifically stated: 1. Is not within Thomasville's primary area of expertise. 2. Could be completed by a handyman. Given those statements, I began seeking additional contractors for that portion of the work while continuing to move forward with the remaining restoration items. I was then informed that Thomasville would not perform any of the work unless they were awarded the entirety of the project. When I spoke with Christine, Corey's supervisor, I was told that unless they received the bulk of the work, it was not worth their time. This was disappointing, especially when there are portions of the scope they acknowledge are outside their specialty. As a Baltimore homeowner trying to restore my property after a major loss, I was looking for a contractor willing to perform the work they were qualified to do. Unfortunately, that was not my experience. #Baltimore #HomeRestoration #InsuranceClaim #ContractorExperience

After a month of absolute chaos with our insurance claim, Will from Thomasville Restoration was an…read moreabsolute godsend. Our roof claim started in early May after some wind damage. Traveler's Insurance initially hired a crew that was unprofessional, no-showed for three days, and then rushed the job in one day. To make matters worse, the very first rain brought heavy, active leaking inside our home--a problem we never had before. Over the next few weeks, the insurance company sent back the original incompetent crew and two subsequent crews. No one could find or fix the issue, and we were left watching regular water damage ruin the inside of our house. It was incredibly stressful. Thankfully, Traveler's finally fired the original companies and brought in Thomasville Restoration, who sent us Will. From the moment Will stepped onto the property, it was the first time in this entire month-long process that we actually felt confident our home was going to be fixed. And we were entirely right. Will and his teammate showed up on a Saturday morning and worked tirelessly for five straight days, often staying well into the evening to ensure the job was done right. What sets Will apart is not just his incredible work ethic, but his communication. He kept us constantly updated on what he was finding and how he was fixing it. He performed a thorough, correct, and professional repair, finally putting an end to the leaks. We are so incredibly thankful for Will. He gave us our peace of mind back and finally did the job right. If you ever need restoration or roof work done and want it handled by a true professional who cares, ask for Will at Thomasville Restoration!

Do not hire SERVPRO of Howard County. I am writing this review having just received the court…read moredismissal paperwork confirming that after dragging me through months of disputes, regulatory complaints, and litigation, they settled for exactly what I offered them from the very beginning. Let that sink in. Here is what this company put me through to arrive at the same outcome we could have reached a year earlier: I signed a contract in October 2024 with a completion date of November 15, 2024. They took my deposit immediately and then disappeared. For months I had no functioning bathroom and received zero communication from SERVPRO despite my repeated attempts to reach them. They never told me their project manager had died and simply let my project collect dust while I waited. Months of silence. No reassignment. No accountability. Nothing. When they finally showed up, the tile work was so bad it had to be torn out and redone multiple times. We are talking about a professional restoration company that could not install basic tile correctly on the first attempt, or the second. The photographic evidence of their workmanship is genuinely embarrassing. When I raised these issues and pushed back on the final invoice, which arrived six months after the contracted completion date and included charges I was never invoiced for during the project, they responded by threatening me with attorney fees, late fees, and legal action. Then they actually followed through and filed suit against me in court, represented by an attorney, apparently convinced they could bully me into paying in full for a job they delivered five months late and half wrong. They were wrong. I filed complaints with the Maryland Office of the Attorney General and the Maryland Home Improvement Commission, prepared a full defense, and was ready to walk into that courtroom. Case No. D-01-CV-26-019615, District Court of Maryland for Baltimore City. Look it up. They dismissed the case and settled for the $2,000 I had been offering them for over a year. The same number I put on the table long before lawyers, court filings, and months of stress were ever involved. They chose every single one of those steps rather than simply do the right thing. This company will take your money, vanish, deliver substandard work, blame you for their failures, threaten you with litigation, and ultimately fold the moment you stand your ground. The only reason to hire SERVPRO of Howard County is if you enjoy fighting for basic accountability from people you are paying to do a job. There are honest, professional contractors in Baltimore. Find one of them instead.

I had a sewer back up in the basement bedroom. Servpro quickly responded to the clean up. They…read morewere on time, polite, efficient and did an excellent job. I will use them again.

I called Sol carpet repair asking about a quote. Bryan was able to give me a quote for a repair…read moreover the phone. I was able to schedule in the same week and repaired the doorway my cats tore up.

Brain and his helper came to my house to clean three bedrooms and my carpeted steps. My bedroom…read morecarpeting is approximately 7 years old and had numerous buckles that made it dangerous and unattractive. He managed to flatten every buckle and the he diligently cleaned all the black spots that were all over the carpeting. When he was done all my carpeting looked new and smelled good. Did an excellent job on my steps and all my bedrooms.

This company was used as a subcontractor by my property management company to repair drywall in two…read moreof the bedrooms in my home. The quality of the work was less than subpar. I complained to the owner, and he immediately became very defensive but after further explaining and convincing, he agreed to have his workers come back out. After coming back to my home, the quality of work did not increase, and they never followed up regarding my additional complaint. The customer service was unprofessional, and the workers were not skilled in the area of drywall repair.

I had high levels of mold in my basement. A co-worker recommended Flood Solutions. Rob was able…read moreto set up a date for the work quickly. The team, led by Megan, did a great and thorough job! I am very pleased and the air test (taken a week later) came back with issues resolved. The cost was very reasonable. I highly recommend this company as they are very responsive, professional, and efficient!