If I could give this hotel six stars I would. We received Exceptional customer service by the front…read moredesk on our two visits in the last month. At the end of January we arrived very early from our overnight flight from the USA and were able to check in at 7am! I believe that Airin (spelling) checked us in and he was super helpful. As platinum members we got access to their very nice executive lounge and breakfast at their large buffet. Because we had an early flight again the next day and would miss it they gave us breakfast access on the morning we checked in early. It was an impressive buffet. The best part of both stays was the upgraded room - it was a very large suite with a second bathroom. Wow! Very comfortable bed and nice bathrooms. Doubtful they would do that upgrade in the US. The executive lounge was very nice with good food and a very friendly staff. We used in for dinner on both visits. Our return visit had the same exceptional customer service and upgraded room. Alejandro was great at check-in. The hotel is close to the airport with a free shuttle. We didn't figure out how to catch it at the airport but we used it to go back both times. It was very handy. It is about 20 mins (no traffic) into town via bolt /Uber/taxi. Highly recommended!

Reception greeting was grand but this hotel is way way too big .... Think Carnival Cruise lines…read morewithout the service and deftly w/o the food and laid out terribly in a block style. After getting lost our selves we were reassured when we saw two separate pilots trying to figure out what wing/block they were going to. Rooms are clean and beds. Are up to Marriott standards but our shower head kept falling down.. they need to better!! Biggest pass along - DON'T EAT HERE it is awful; worst gristle loaded terrible tasting hamburger I think I have ever had .... Jump in an Uber and find something to save yourself the disappointment. Spain has wonderful cuisine and Marriott should be ashamed!!

Stayed here for one night and found it to be serviceable. My room was clean, I was able to procure…read morean extra pillow even thought it was past 9 pm when I checked in, and liked the complimentary nespresso in the lobby. The room was a little small but everything was comfortable. I was able to UberEats some food to the lobby for dinner, although the restaurant was open, but I didn't see anything on the menu that spoke to me. The breakfast was very good, lots of cheese and bread options, good juices, and more nespresso! I would have like this hotel more if it was in an area you could walk to a restaurant or cafe or bar, but it is in an industrial park, you can not walk anywhere. They do provide a shuttle from/to the airport which adds to the value of staying here.

Easy hotel to stay very close to the airport about 10 mins away w traffic. Nice restaurant onsite…read morefood was pretty good. The room was great the look was very modern and the rollaway in the room was comfortable. The bathroom was a decent size. The surroundings of the this hotel was scary didn't feel safe to walk around seemed like abandoned building across the street. It was clean in the rooms overall satisfied.

This hotel is absolutely not worth the price. I've stayed in downtown hotels for nearly the same…read morecost that were significantly better. The beds are uncomfortable, made of separate pieces, and extremely noisy every movement makes the springs squeak. The mattress is thin (around 7 inches) and feels cheap. The front desk staff were consistently rude and unhelpful. On top of that, there are refugees living on the property, which was never disclosed and made the stay feel misleading. The laundry situation is just as bad. The washing machines are very small and cost 4 euros per use. When I tried to get coins, the front desk would only exchange a 5-euro bill, making it nearly impossible to get the correct change. As a result, I wasn't able to wash or dry my clothes at all during my stay.

Iberia put us up for the night when our fight was delayed and connection missed. I gathered Madrid…read moreAirport Suites is a hotel commonly used by airlines for such purpose. Madrid Airport Suites is a huge hotel occupying a full city block. It is located in a commercial area across an expressway from the end of the north runway. (A great location for plane spotting!). The immediate vicinity appeared abandoned. A hotel in one direction was closed and surrounded by a chain link fence. Across from the hotel was an unfinished building, with windows broken out and walls covered with graffiti. The street plan appeared to have been designed for hotel and office development that has not materialized. The hallway carpeting is threadbare, but the rooms are suites and are spacious and very clean. Return shuttles to the airport for the next morning were already filling up when we arrived. We made a reservation at check-in for the 7:30 a.m. transfer. As of this writing the hotel is also being used by the Red Cross to house 1,400 Ukrainian refugees. As such, the restaurant has to deal with getting out meals for the people temporarily housed here rather than overnight hotel guests. The main restaurant would not take the airline vouchers. Food choices in the cafeteria-style service were limited. There is nothing within walking distance of the hotel. We ended up ordering McDonald's via Uber Eats, which was delivered promptly.

i really enjoyed my stay at the Holiday Inn Express by the Madrid Airport. This hotel was very…read moreclean, welcoming staff and provided everything we needed. We stayed for three nights, fully knowing that the airport was FAR from the center of the city. They dont claim to be close, or provide any transportation, so this isnt something I could hold against them. We transported ourselves to the center of the city everyday through Public Transportation, and it was quite cheap and easy to do so. The free breakfast was good too, although lacked variety a little bit. There was a pool and gym which we didnt use. All in all, i recommend staying here for a more affordable approach at your stay in Madrid.

LAND OF THE LOST The…read moreonly reason I stayed here was because I needed a single night layover as I made my way over to the Canary Islands. I thought it would be great to grab a hotel near the airport because I had an early morning flight. When I arrived at the hotel I felt like I had been taken to a desert and left to die. The hotel was the only Oasis in sight. Check in was easy but then again I think I was the only one staying here. The room was also clean and nice too. I took about an hour to regroup in the room and figure out a game plan. I pulled out a map and plotted my next move. I risked life and limb to go through a construction site and cross over the expressway to get on a bus. I took the bus for a few stops and reached a small town that had a subway station into downtown Madrid. It was a complete adventure but nothing I would like to do everyday. When I returned back in the evening, I decided not to risk my life with the bus again and took a short taxi trip from the subway back to the hotel. The taxi driver charged me like 10 Euro but at this point safety was high on my list. Riding on a strange bus on an expressway in the dark and trying to figure out my hotel stop was not a smart option. There was breakfast in the morning but it was not available to me because I had an early morning flight. Then I got to the airport only to find that there was no food there. I finally found a cafe at the airport that opened at 6am. So if you have an early morning flight then have a game plan for breakfast. There is nothing open early at the hotel nor did they have any food available and you might have to go hungry for a while. The location of the hotel was a little scary. I was in a bit of shock when I arrived. The photos of the hotel only show the hotel and not the abandoned area it is located in. If you have a short layover then the price is worth it but do not stay here for more then one day unless you wanna feel like Tom Hanks from Castaway. Wilson come back!!!

Location, location, location. . . I was in Madrid for a meeting that was being held in the…read moreconvention center. This was a hotel that was recommended by the meeting organizers. I wish I had paid attention to the location of the hotel, because it lands in a bit of a no man's land. If you want to be close to the convention center then there are two hotels across the street. If you want to be close to the city center, then don't stay here. Overall, the hotel was clean and had reasonable amenities. The staff were polite, but not overly helpful. I tried taking the hotel shuttle to and from the convention center, but it was unreliable and did not run very often. I ate dinner in the lobby restaurant a couple nights and that was overall very good.

Clean hotel that is outside the city center but, its close to the train station and subway.read more

Nice hotel, the rooms are modern and clean. The people at the front desk are friendly and…read morepatience;I've arrived very early and they tried their best to get me a room fast. The location is perfect. Only 15 Minutes from the airport and 3 blocks from the metro. If you like to walk... it could take one hour to get downtown. They have a free shuttle to take you and pick you up from the airport. I would reccomend this hotel to anybody who is in a budget but wants to stay in a decent room. :-)

A really good hotel. The rooms are very clean and beautiful. The employees are very friendly and…read morehelpful. I love the breakfast here. The location is also very good. It just takes 15 minutes to the airport and about 20 minutes to the city (with the metro). There is a shuttle to the airport, too.

Very nice, reasonably priced hotel near the airport. Comfortable, especially after an overnight…read moreflight. They let us check in and get some sleep in the late morning. After touring the area during the day, we got a comfortable sleep overnight which helped us to acclimate to the time change. Also has a nice, reasonably priced breakfast.

Clean, hip, reasonably priced, convenient from the airport (we took a taxi), good breakfast,…read moreEnglish spoken here, they allowed us an early checkin. The only drawback was the smoking section in front of the front doors (smelly & lots of cigarette butts on the ground outside). Good breakfast (additional price for this). Feels like Europe!

So I found this hotel on Expedia and I for one have zero regrets. In fact, it's one of the best…read morehotels I've ever stayed in. The staff were super nice when I checked in, and that's when I booked my shuttle for the next day. They were concerned because my booking included breakfast but I'd be missing it since I had to leave at 4 am. So thoughtful. My room was immaculately clean, I use a black light to inspect my hotel rooms, so when I say it was spotless: I mean it was spotless. The robe and slippers in the room were wonderful, so I decided to basically treat it like a spa day. I ate downstairs for dinner and then came up to just relax and re pack everything for my journey back to the US the next day. Coffee in the room was excellent too, btw, loved the brewer! Would absolutely stay here again.

Great hotel. Free shuttle to and from Madrid airport. You just call and let them know you arrived…read more Then wait at hotel shuttle stop (we were at T-4). Very kind staff. Good value. Clean and comfy. Restaurant and bar on site. Our Room was 101. And they let us check in early after a a long international flight!