I must declare having a church retreat here was probably the best thing ever. This hotel is not very far from my flat. Only 30 minutes away. I am not a huge IHG guy but for large gatherings, it is a very cool place. Meeting rooms are very convenient and bathrooms are very close by. The elevator area makes for a very good resting area. There are nice chairs and sofas for you to sit on. Staff here is very friendly. If you are in a rush to SFO there are available shuttle buses that take you directly to the airport. Drawback: no free breakfast if you are not an IHG member but you are free to bring your own. There are a lot of very cool places nearby to eat which is very nice Warning: be very careful or else you will end up on the freeway again. read more

Structural Management Failure in Hospitality & Guest Relations As someone who works in management and supervision, I have a high level of respect for operational excellence. From a facilities standpoint, this property is succeeding--the rooms were immaculate and the housekeeping standards are clearly top-tier. However, there is a glaring disconnect between the quality of the facility and the quality of the leadership in the entertainment venues. I had a deeply unprofessional encounter at the on-site bar that highlighted a total lack of conflict resolution training. I was told I was "blocking a service area" and asked to leave without a single prior verbal warning or a professional request to relocate. When I attempted to engage with the manager, Miguel, his approach was the opposite of what I expect from a leader. Instead of utilizing de-escalation techniques, he was confrontational and defensive. From a management perspective, his conduct was a liability; he escalated a minor logistical issue into a negative guest experience. Furthermore, I observed an inconsistent enforcement of rules that suggested a lack of standardized oversight. Final Assessment: The "hard product" (the rooms) is excellent, but the "soft product" (the management leadership) is failing. Miguel's inability to manage a floor without alienating guests is a training gap that needs to be addressed by corporate. Until leadership in the bar/nightclub is held to the same standard as the environmental services team, I cannot recommend this venue. read more

This was our second year coming to the Crowne Plaza for the New Years event. Everything seemed to be going well we came down to get our wristbands for the event and one security guard proceeded to let us know that it was okay to drink our drinks in the lobby just not upon entering the ballrooms. Before entering the hallway to the first three dance floors my partner put his beverage in the trash can. From about 8-11:30 we were taking breaks from the dance floors and going up to our rooms. When we were coming down at around 11:30 to bring in the new year, one of the security guards near the elevators came up to some of my family members and partner and told them they couldn't have no beverages from upstairs in the lobby at all. My partner told security guard that we were told differently from another security guard earlier in the night but that he understood and would throw it away. We were a group of 8 people and were blocking the aisle from people exiting the elevator and ongoing traffic to the dance floors. As my partner proceeded to move a bit further and in clearance of the aisle so we could all allow people to continue to pass, that same security guard sped fast and got in my partners face. His first words were "Now you're testing me" and began to tell him that he completely disregarded his demand to throw his drink in the trash next to the elevator. The security guard continued being completely disrespectful to my partner and unprofessional calling him a word that one of the managers or person in charge near by heard. As the situation escalated, I began speaking to the manager near by and began explaining to him how the previous security guard had told us something completely different and now this other one is telling us the opposite and making us look like we're all the problem. I told him he could check the cameras and see we were not lying regarding what we were told before. As we all continued to try and enjoy the night. We went up to the front desk to see if we could file a complaint. The receptionist told us they couldn't do anything at the moment but that they could write our names down for contact. My partner asked if there was anyone else he could speak to and they brought out a guy by the last name Herrera. We explained everything that had happened and he basically brushed us off. With only 10 minutes left until midnight we went to one of the ballrooms to try and enjoy the balloon drop and it was extremely crowded we couldn't get in. We went back to the reception and we noticed Herrera was still there and we asked if we could talk to a manager, he laughed and then said he would call someone. Confused as to why he began to laugh. We both told him that there was nothing funny about this situation and that brushing us off was not the solution. One of the managers from many that night came and once again we explained the situation and all he said was " when anyone is breaking the rules, the security guards reinforce them". After our family has been coming here since the 90s a response like that was a slap to the face. Instead of anyone trying to understand and take responsibility for the miscommunication they had amongst their own employees, their solutions was to call the police and get us kicked out. How unprofessional was this. Just because people drink on New Year's Eve doesn't mean they are not making sense or are not in the right. We knew what was not right and tried to have someone correct the situation in case someone else was treated the same or worse. Without listening to us any further, the last manager sent Eddie another one of the security guards to try to either get us kicked out or walked to our hotel room as if we were on time out. All of this was on camera and we continued explaining to the security guard to check so he knew we were not wrong but of course no one did absolutely nothing. This was completely unacceptable and ruined the entire night for us and for our family. We hope your hotel has some time to reflect and correct how to conduct themselves with all guests. Especially when you disrespect and expect respect in return. Not how it works. Do better Crowne Royal. (I have a list of many other things that went wrong in that hotel that night, but I am done for today with this post) read more

Though we hardly spent any time at this location we definitely loved it and if we could do it all over again we would have stayed at this location our whole trip. The staff is extremely friendly, helpful, and courteous (everything you want them to be). There is complimentary parking in the garage to the right of the entrance. The lobby is gorgeous and we had a free social event where they served some finger foods and drinks (water, soda, wine) to the guests that evening. There is a restaurant (for purchase) for meals and a nice big indoor pool. The rooms are nice with no issues at all. Oh and it's close to the airport so quick shot to it in the morning when we left to fly home. read more

This has always been our favorite place to stay whenever we have an occasion to celebrate with family and/or friends. The hotel place is clean, nice and presentable. They always have something going on. And this is the only Crowne plaza that has the club/lounge. I believe there are other 2 here in the bay area but doesn't have a club for dancing. The staff are nice and pleasant too. We are locals from the area and we come here 1-2x a year to dance at Club Bistro. Though the DJs are sometimes a hit and/or miss cause when we go it's always a different guy playing. Sometimes they're good and sometimes not so good. Sorry. Its been 3 times that we got this type of suite but you have to book way ahead of time though cause it's tough to get them really. We just got lucky one time cause we decided to share a room for the six of us. Bed is a King size so all 4 girls slept there and 2 boys slept in the living room on the sofa and couch. It comes with a mini kitchen, a bar, a counter and a dining table. Pretty huge good for 4-6. They also have a pool and buffett. One time 6-7 yrs ago we went on a New year's eve party and it was a first come first served as expected. It was a great fun night. Will always come back here. read more

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Review is for the event venue, food and service only. Recently attended the 2025 Women's Summit coordinated by SSK Foundation (Founder Teresa Hoang) with inspiring workshops, engaging speakers, specialty food and jewelry vendors. Crowne Plaza provided the event with a taco bar, salads and desserts (flan and cake). Everything was nicely prepared, the right temperature, fresh and delicious. Granted the proteins (chicken and beef) could've been better seasoned but also, realize they are catering to various palates and spice levels. The flan was amazing with a smooth, rich, creamy yet custardy texture. Perfecto! Staff were friendly, professional and efficient and worked various areas such as the main ballroom room, food and beverage in the foyer and the smaller rooms where they held breakout sessions. The bathrooms were clean and modern. Overall, a nice and convenient location (mid point from SF to Silicon Valley) off Highway 101 and 92 and close to SFO for a convention or special occasion. read more

I travel frequently for work and the Crowne Plaza in Foster City was a solid choice during my recent trip. The location is a definite plus, conveniently close to the freeway which made getting around the Bay Area easy, and within minutes of several shopping centers that made grabbing lunch or a quick coffee super convenient. My room was clean, quiet, and comfortable. The bed was great and I appreciated the reliable Wi-Fi and workspace in the room. I was also impressed with the conference facilities. The meeting spaces were clean, well-lit, and professionally maintained, which made for a smooth work event. Overall, it's a great business-friendly hotel in a very practical location. I'd definitely stay here again for future work trips. read more

Listen I will drive 3 hours to stay here again for no reason! I love the Crowne Plaza. My husband is having transplant surgery we had to come here last minute to be at hospital earlier then expected. Shout out to Rich!! The guy at the front desk. He literally was so kind. He made me feel like a QUEEN. Then this morning the morning manger soo kind. They upgraded us for for free. After driving in the rain fog for 3 hours getting her almost midnight the service and kindness impeccable! You better stay here!!! Also the buffet and the staff. Jose and Raul and everyone what a gem!!!!! I loved this place so much! read more

Crowne Plaza - Breakfast buffet and river so calming! - Hotels Near Me - Foster City, California

As a frequent visitor to this Crown Plaza I was surprised to condition of the room/421 I had. Dust! Not just dust from let's say a week but dust on the mirrors frame lamps from possibly MONTHS! Now dust in a hotel room that many visitor get should be deep cleaned more often. The last thing we want to be breathing in dead skin floating hair etc. Please have this addressed. If management didn't know, now you know. We enjoy Crown Plaza but this issue is really making us rethink about a return visit. read more

Just checked in, super helpful person at the front desk, could not have been nicer and more professional. Be aware that if you're staying here there are renovations happening, I wasn't made aware of this when booking. I just landed at 1am, and found out there will be all sorts of noise starting early, and water service may be shut down from 8am - 5pm. The room also smells like someone set off two canisters of lemon air freshener, opening the 'balcony' doesn't help. read more

Crowne Plaza - Drilling and cutting sounds from 8am. - Hotels Near Me - Foster City, California

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Conveniently located just by the freeway. Easy to check in. Plenty of parking. Room is decent. Pillow is soft. Bed is nice. Perfect for staying the night if that's all you need to do. Elevator is fast. Now the con part: Bathroom needs some fixing. Toilet tank cover is replaced by a wooden board. Shower is difficult to turn on, needs some man power to turn on. Parking needs a lot of repair. No light even if it's dark. Apparently, it turns on at 6p, but it gets dark around 530p. Almost tripped due to dark, cracked and uneven parking lot. No policy with their pool. Unable to 'private party'. Pool area was unusable due to family having a party taking over the area with tables, drinking and eating inside. Definitely will feel uncomfortable using it like you're invading their space. Yet we have to pay for this unusable service. Kind of a waste, pool is warm too. They leave the pool door open, too. Power went out during a storm, no generator in site. Room got cold quick. No hot water during the outage, as expected. Overall, the sleep was decent and amazing. However, in regards of facility, it's uneventful. Will we be back? Only if it's a night stay as it's convenient. Anything longer, a last option. read more

Chose to stay here based on location, but beyond impressed on many levels. Status helps! Upgraded upon our late arrival. Experienced the suite. Only wish it wasn't a quick overnight stay. They have a beautiful atrium where breakfast is served. An indoor pool right next to the atrium looks inviting. Took advantage of a quick workout and they had all the essentials and then some. Plenty of parking and free. 20 mins from San Franciso, this was the perfect place to stay. read more

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Spent a night in their king suite. A very nice room, with just a few cosmetic flaws (scuffed wood paneling on the wardrobe, loose towel hook). Overall enjoyed my stay and can't wait to see what the rooms will look like after their big remodel next year! Also! Absolutely delicious food at the Bistro. read more

Leadership meeting - we had a leadership meeting here and the Crowne Plaza have 5 star service !! Day 1 - had a sandwiches and salad with desserts! Great spread and excellent service ! We had a great Executive Room on the 7th floor with great views! Day 2 - Continental breakfast with yogurt and oatmeal and also had a 3 course lunch with grilled steak and chicken and also veggies and salad. Had the most divine tres leeches with flan! Business service was great! we also had happy hour at the bar ! Great food had some chicken quesadilla and ahi poke and salmon ! All were delicious ! Great location right off the San Mateo bridge and close to a great shopping center! Overall great experience and highly recommend !! read more

Crowne Plaza - Hotels Near Me - Foster City, California

Solidly average hotel. The location is convenient, right off the 92 and 101, close to SFO. The staff is also helpful and polite. I also dig the indoor palm trees and atrium. The glass elevator was a particular hit with the kids. But every inch of the hotel room was a reminder that this hostel's glory days were long gone. The baseboards were chipped and worn out, fixtures and furnishings outdated. The noise was also an issue. I'm not sure if the windows were simply old, but even on the 5th floor, I could hear the street traffic (of a relatively quiet street). The hallway noise was also audible late at night. read more

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This Hotel is right off the 101 in Foster City. Plenty of parking! We were there for an event last evening. It's simply beautiful, and wonderfully kept, the lobby, the atrium, the restaurant/bar, team members and even the restrooms are spotless. I've been coming here for decades, great spot for get together when I come into town! read more

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Stayed here for a family visit. I was uncertain as some other Crowne Plazas I had stayed out seemed outdated but this was not the case. This is upscale from others I had visited. The lobby impresses with an open atrium for dining. The room was clean, quiet and comfortable. The bed was soft and easy to fall asleep in. The bathroom was well maintained with a shower/tub combo. The breakfast buffet is $25. It comes with various fruits, breads, breakfast meats, eggs, cereals. There is an omelet station and a decent breakfast burrito. Coffee, juices, etc are served by a waiter. Parking is in an adjoining garage and free of charge. There is a shopping center nearby with dining options. The site is located near the San Mateo Bridge and about 15 minutes to San Francisco airport (even noticed flight attendants staying here). read more

Crowne Plaza - King suite room - Hotels Near Me - Foster City, California

We live in Sacramento and we've been coming to this hotel for the past 5 years. This is usually our first stop because it's convenient to visit places and families. After our activities we always enjoyed going to the hotel club at night time. We never had a problem and enjoyed the safe environment. This past weekend my husband and I were enjoying when for no explanation a security kicked my husband out of the club when we demanded a reason they couldn't articulate one. I went back to speak to the bartender where my husband was standing. He stated that my husband was blocking the area where people asked for drinks. With a simple move my husband would've understand. I went back outside and found my husband and the manager of the club "Miguel" arguing. This manager had kicked two other people as well in the same night and they were all furious. This manager Miguel was not professional at all he was on customer's faces and escalated the whole situation unnecessarily. Showed no respect for women. He needs to be removed from this place we never experienced such things. He ruined our night and of course our expectations from such an expensive hotel. People like us travel from far away to enjoy not to be dealing with people like this so called Manager. This guy is a liability for the hotel and customer. We will not be coming to this place for any future event and for sure will warn our friends and family not to visit this place not worth it. read more

We hosted a private party at the Foster City Crowne Plaza Hotel - Bistro Lounge for my daughter's 40th birthday, a milestone celebration and a significant financial investment. The venue itself has a nice local vibe, a good private room, and the convenience of hotel accommodations for out-of-town guests, which is why we chose it. Unfortunately, our experience with the catering department was very disappointing. We began planning over two months in advance, yet communication was difficult and often required multiple follow-ups. Despite requesting to meet in person for guidance on food and beverage decisions, everything was handled by email, and responses were frequently delayed, unclear, or conflicting. The process felt arduous and unsupported. The sales coordinator, Afa, and catering manager, Miguel, were difficult to reach, unhelpful, and seemed largely uninterested in our event. By the time this became clear, invitations had already been sent and changing venues was no longer an option. Adding to the frustration, my daughter -- the guest of honor -- is an event planner by profession, and she was particularly disappointed by the lack of care and follow-through. She shared how important it is for clients to feel that their event matters to the venue and that staff are there to support them every step of the way. Unfortunately, we felt disregarded and unsupported throughout the entire process. On the positive side, the food was very good, and we appreciated the flexibility to decorate. The staff assisting with setup were kind and helpful, especially Eva. However, on the day of the event, service was poor. With multiple events happening simultaneously, used plates and glasses were not cleared unless I left the room to request it -- repeatedly. With limited tabletop space, this took me away from our guests and made the experience stressful. The room was also not very clean, and a broken couch I pointed out was never addressed. The on-site manager never checked in with us during the event, and it has now been over a week with no follow-up at all from catering. Because of the lack of communication, inattentive service, and absence of follow-through -- especially given the importance and cost of the event -- I would not work with this catering team again or host another event in the Bistro Lounge. I cannot in good conscience recommend them for any event. ________________________________________ read more

Room is nice enough and clean. walls are paper thin...you can hear every conversation next to you and more. No room service available. Got stuck in one of the elevators for a short time. Breakfast there is a fortune, so we brought food in. Clientele is mainly asian airlines flight staff 20-40 people checking in and out at the same times every morning and evening. Clogs up elevators and front desk. People are nice. Major renovations still going on. read more

Booked 2 night stay. Was told upon check in the club was available Saturday night. I asked if u could hear it from my room as I had early morning and was assured no. I was on 3rd floor room 330. Room was good, sheets super soft. Keurig was good touch. All went sideways when I was woken up at 8am by construction noise directly above me. By 830 it was so bad I got dressed and left. Sat night get to room at 11pm I hear the night club music. Im not sensitive to sound, but I felt like the club was down the hall. Room next to me had guests in room for after party. This lasted till 1am. Saturday morning 8am sharp construction begins. It sounded like they were scraping the floor right above me. I looked out my window and see an contractor with scarf over his mouth, giggles on head get off on 4th floor and walk down my hall. So I know they were there. I get the ai text that goes unmanned asking how my stay was. I reply and get no response. Upon checkout I explain my stay and was told no construction happened above me. Mknd you the lobby is torpedo in plastic, my floor, 3 is tapped in plastic.... but okay Christina...I'm wrong. Maybe I'm just tired because ibsidnt get much sleep while staying at your hotel. Christina did say she'd mention the music to the f&b manager but nothing came of that. I get hotels need to rennovate, but let your guests know. Don't lie and say it didn't happen. That is what's most dusturbing read more

Crowne Plaza - Room - Hotels Near Me - Foster City, California

When we arrived, our room was ready. I was surprised by how quiet the property was. I realize it may be older, but our room was clean and functional. It was a great spot for getting in and out of the city. read more

Booked this hotel room. Over a month ago, my son was going to Open Sauce. Come to check in I'm told they don't have a room for me because they are under construction and they overbooked. So they will be moving us to another hotel. Of course everything is booked near here. We get relocated to is basically a motel 6, by a freeway. Not the same as where we were staying. Honestly very disappointed because my son comes to open sauce every year. The hotel doesn't care it's my own fault for not doing research before hand. read more

Great dancing at the Clubhouse Bistro. Great Dj and cool vibes. Security were also great. The cute young lady that took my order drinks was so sweet and the drinks were refreshing!! Wonderful atmosphere all around. read more

Perhaps this hotel could be marketed as a nightclub with sleeping quarters. If you enjoy a DJ playing until 1am and the atrium filled with music and noisy parties, this is your spot. If you'd like to sleep in peace, look elsewhere. Beyond that, the room generally felt dated and the tv didn't work. read more

Friendly staff, big spacious rooms. Love the breakfast buffet. The pool heater wasn't working so we didn't go in the pool and the jacuzzi wasn't hot but the pressure of the jets was very good. read more

Hotel was very disgusting and had extremely poor customer service, management also was extremely incompetent at this location. They need to hire new management and clean this place up. Do not recommend. read more

Stayed here on a Saturday night. Check in was slow and not a single smile. Unfortunately we received an unwanted surprise - when we opened to hotel room door the maid was in there setting up a cot but we did not ask for one. The front desk came up and said they had to go back down to check. She came back and gave us a different room. The bathtub was dirty. Overnight there was noise coming from the walls. It sounded like there were rodents in the pipes. The windows were very dirty. There are many other hotels nearby. I wouldn't recommend this one. read more

A beautiful and well kept property. We were there to celebrate my cousins birthday. Our suite was nice and spacious. Her party was held downstairs and it was kinda funny cause it reminded me of my younger years in a club, except now it was like being in a middle age crowd. Lol read more

I liked this hotel because it felt like a nice and small hotel that was tucked away, but the last to two times they charge 5 star prices for 3 star standards. read more

Very Rude staff! from front desk to banquet hall. Management needs to be trained how the corporate world works. read more

Nicolette was amazing! We had a wedding here and she went above and beyond to make it a memorable night. The service was exceptional and any changes we made were always accommodated. Thank you so much!! read more

I kept checking rates on hotels.com where the rates fluctuated a few times until I was able to book a night for about $125 (rates were anywhere from $220, $180, $125 when I was looking). FREE parking which is golden for the SF area. Decently nice rooms with a comfy bed, nice bathroom and shower, WiFi and cable tv. No free breakfast. Front desk staff was super nice. Indoor pool, Japanese food on-site and walking distance to some food spots. No frills. The complex itself is older but the rooms aren't bad at all. I had a view of the freeway and Costco...but who's looking out the window anyways...? Make sure you get a room away from the banquet hall noise. All in all a nice stay. read more

I came for a friends birthday & couldn't find the time to write on the cake. Alexsandra an African American girl helped me at the front desk before I went to surprise my friend. She was so nice, so patient & she wrote on the cake with the prettiest handwriting. THANK YOU ALEXSANDRA I hope I'm spelling her name right & that she gets the recognition she deserves. Phenomenal customer service & attitude (: read more

Great fun here at the club they has here. An older crowd who kept the dance floor packed with all the different music played. Free parking and free entry. Big dance floor and lots of places to sit even though there was a very large crowd. read more

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Here for the weekend and entertaining some people from Lions Clubs International. The manager helped so much by booking the Presidential suite. This hotel has gone above and beyond to help us with this event! I can't wait to see how amazing the rest of the weekend will be. read more

Crowne Plaza - The kitchen area in the suites - Hotels Near Me - Foster City, California

Clean, neat and friendly. The pool was clean and we had it for ourselve. Nearby restaurants read more

Crowne Plaza - Room, clean and neat. Small fridge included. Except the shower the hot water was not working and had to call the front desk. - Hotels Near Me - Foster City, California

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We stayed at the Crowne Plaza for two nights. The staff was wonderful during the stay, our room was nicely appointed and very clean. HOWEVER, the hotel had a "Disco Night" on the second night (a Saturday). The music played until 1 am complete with an endless thumping of the base, followed by dozens of party-goers in the lobby that stayed until 2 am. Since the lobby includes a large atrium with all of the rooms surrounding it, the noise traveled up and was unreal. I finally fell asleep sometime after 2 am. The front desk staff was very apologetic and professional but I question why any hotel would allow this type of party until 1 am. I would book the hotel again but only with a guarantee that any event would end at 11 pm. In fact, there was a ballroom dancing event on Friday night as well, but it ended at a reasonable hour. read more

Don't bother coming here if you don't have a reservation. Unfortunately the service is abysmal. We came here on Sunday for the brunch buffet. When we first walked in at 9:40 we asked where the brunch buffet was and the front desk said "it's not open yet." We then asked when it would open and they said 10am. We asked again, where do we go when it does open and she said just to sit in the lobby and wait. At 9:50 the front desk women comes up to us and says we can wait in line by the check in desk. We were the first people in line. At 10:00am the host comes (a massive line has formed) and asked if we had a reservation. We said no. I'd also like to note, that no where on the website does it say reservation only. The host told us that it's a 45 minute wait. I said that makes no sense because they are not open yet, do they only take reservations? The host said no they take walk ins but all tables are full. What a terrible business model to "book" every single table. What is the point of a walk in if you can't actually get a table even if you lined up early and first? And why didn't the front desk mention any of this? Truly an awful experience, we ended up leaving. read more

Every year it's like this hotel tries to get worse. From the bar staff that is just surly then gets aggressive with you when you order off their menu that was printed wrong. They then don't want to tell you what they did have correct so you just kind of had to guess. To the room that somehow got smaller than last year and was located right above the nightclub so we had music in our room until after 1:00 which my pregnant wife was very upset about. The banquet service was bottom barrel as normal and the food was I guess what you would call food. Don't eat the fish, but be sure you eat immediately cuz they will just take your plates even if you're not done. The room itself was very basic except for the shower head which sprayed more water against the wall than it did towards your body. Evidently they did not have a maintenance person on site until the following day which when you're only staying one night doesn't really help. If it wasn't for our event taking place there, I would never stay at this hotel nor would I ever recommend anybody to stay at this hotel. I actively try to convince our group to move our event somewhere else every year because this hotel does not seem to make any improvements and just raises their prices without providing any extra benefit. read more