Fantastic location and a close walk to Beale Street. The lobby and bar are decorated in a lively motif geared towards Memphis history and style. The staff are lovely and accommodating. The rooms are decent. The lamps are covered in rust but that's the worst thing I'd have to say about this establishment. The shuttle drivers are great and a wealth of knowledge about the best places to try according to locals. read more

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Could have been much better. One expects more with the name Crowne Plaza. The only nice floor was the lobby. Only two positives...friendly staff and comfortable beds. Negatives: - overpriced breakfast - lights not working in room - understaffed, only one person covering restaurant floor and the bar. 20+ minutes to get a drink. - shotty ceiling repair in bathroom - wallpaper peeling read more

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This hotel it looks decent from the outside, but from the inside, it's a different story. I'd like to start mentioning the good things. The staff was very friendly and helpful all the time. Also, they have a shuffle that takes you 3 miles from the hotel. This was really important considering that Memphis is dangerous. About the bad things of the hotel. It has a weird smell in the rooms, and my toilet was not working correctly. The staff was really nice trying to fix it but they couldn't. It's a weird feeling because the hotel was not excellent but the people were. read more

The safe in the room didn't lock. The coffee maker has better water pressure than the shower. Ice maker is loud. Front desk has been made aware. This is our 3rd night, and nothing has been done. Housekeeping is excellent! read more

This hotel is incredibly dirty, and there is a pervasive mold smell throughout the entire building. The rooms smell even worse, making me feel sick every night. Some of the staff are impolite and don't allow guests to sit in the lobby with outside food. The only good thing about the hotel is the shuttle service. Please think twice before staying here. Of course, I am never coming back. read more

This hotel is located on the edge of Downtown a short walk to the river and the pinch which has a few restaurants. The views are spectacular and there are busses directly to the airport and trendy districts of the City such as Cooper-Young and Overton Square. You walk or take a historic street car to South Main or Beale Street with lots of bars, cafes, and shops along the way (I'm looking at you Fat Tuesday, with a great DJ and frozen concoctions). The hotel was clean and well ran. The highlight was Ashley at the front desk who was so kind and accommodating. When the hubby mentioned it was my birthday she was so sweet, and our room 1028 couldn't be beat. Great hotel and couldn't be more satisfied!! read more

Crowne Plaza Memphis Downtown - View from Room 1028!! - Hotels Near Me - Memphis, Tennessee

The staff had amazing customer service. The best I've had during my travels so far. The place was nice and clean. Awesome attitude from the staff always makes for a great stay. read more

This is the second room they have moved us to and it's still dirty, no offer of am upgrade or discount. This place is only about 10 percent full, for a downtown upscale hotel, what a joke !! ** Edit : this was obviously a housekeeping issue, I want to be clear, the front desk, and maintenance employees on staff that night did all they could to remedy the situation, that being said, the General Manager Patrick, contacted me in less than an hour, that night and offered a solution that satisfied my wife and myself ! Although it was a frustrating situation, the employees and management stepped up and did the right thing !! read more

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This place is a dump and at $159 a night, they really have some nerve. First off, we see a sign for the parking garage, it says hotel guests so we proceed to the gate, which requires a key card, we hadn't checked in yet so we push the button for the staff..we get no response. We back up, park in front of the lobby doors and go inside. The clerk says "I don't think there is any parking but you can check." Huh?? Is that why nobody responded when we presses the button for a staff person Ok. Next we go to the elevators, one of the 2 elevators stayed at floor 9, eventually the one elevator that was working, finally came. We go up to our room and my friend uses the restroom, comes out and says the toilet is not working; he attempts to call the front desk but when he lifted the receiver, there was no dial tone turns out there was no phone cord My friend goes down to the lobby to let the front desk know, they quickly sent a maintenance person who fixed the toilet and brought a phone cord. We're less then 30 minutes in, so pray for us y'all I do not recommend this sad excuse for a hotel. They have some nerve charging $159 a night! read more

By far the worst hotel I have been to in 20 years of business travel. Granted there are staffing shortages but waiting for 50 minutes and an hour and 10 at the bar is obscene. Dirty laundry is removed from rooms during one day and left scattered around the hallways until the next day. Additionally there was one elevator working for 4days. Come on maintain your damn facilities. Also the entire wait staff for breakfast and dinner had an attitude that they were being inconvenienced when you ordered or ask for anything. Frankly I'm wondering if I should have stayed home read more

Hotel has gone down hill over the years. The rooms are not very clean, cracks in ceiling and in the bathroom. Fridges barely work and can spoil your food if not careful. Over the summer the AC in lobby was broken. read more

This actually happened almost two years ago but I haven't forgotten. It was Christmas eve and our car broke down about 100 miles from Memphis, I called the fromt desk and the person told me they're charging my card regardless, I asked them if I could use the room the next night same answer NO. We made it there the next day, it was Christmas and the place was empty, the girl booked us into a room on the third floor so I asked for a higher room so we could enjoy the veiw, she moved us but our room only overlooked the parking lot. I'd never stay there again read more

Crowne Plaza Memphis Downtown - Hotels Near Me - Memphis, Tennessee

this was the worst hotel stay I've ever had! you be better off at a best Western! the sad thing is this use to be such a nice crowne plaza! never again the staff is rude.. (Sean) the manager leads the charge in this rude behavior... no accountability from Ihg read more

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The best thing about the Crown Plaza is the free shuttle to Beale Steet. It drops you off on the 1/2 hour and then you call to get picked up. Very handy and convenient! The second best is the breakfast Buffett that has made to order omelettes. They also had grits. Above all was the wonderful staff with top notch customer service. From the front desk, servers to housekeepers, everyone had that welcoming southern hospitality. I wish overall, Crowns Plaza Inc. Made a bigger sink vanity. It was very difficult to move around in the bathroom. read more

Worst experience ever! Entire hotel was evacuated at 3 am for a "false alarm" fire. Not even an apology. Breakfast closed 15 minutes before it was supposed to. Trying to call management is impossible. Getting a refund on a service I did not get, impossible. This hotel is 3 star for a reason. No customer service. read more

I'll open with the close : No wonder this place is vacant on a Saturday night. Not impressed Slow slow slow service. Bartender served everyone and they left. After I was the last person sitting at this bar/restaurant area. I got attention. Ghost tin of a bar and restaurant. What does that say. Beer was old once I got it. Overhead music was louder than the tv sports program. Wtf. Guy next to me said his sliders were mediocre I'm hungry. It's a 20 minute ,safe? , walk to downtown. I'm tired And want I get to bed. I dislike feeling trapped at a mediocre eating place by a hotel. Understaffed bar when people did trickle by for drinks for their wedding party. Walked around outside in my shorts. 70+ out there. Freezing my ass off in the bar. Slow lethargic unenthusiastic bartender. It's like I want to eat and get the f out of here but I'm trapped Ins molasses reverse time warp of being forced to watch Roseanne reruns. ------ and this is the review before the food gets here--- Taco shell refrigerator cold Slaw cold Fish warm(ed)? Horrible excuse for prepared food. So was this supposed robbery a warm or cold meal. Warm fish in/on stone cold accoutrements. Very unappealing. See picture for small quantity swimming in the cold shell. No wonder this lace is a ghost town on Saturday night. --------------- So now i want to pay my bill and get out of here but the bartender is on the phone and the other helper that just showed up won't do it. What a service joke. read more

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Room was not ready as promised. Check in is 3:00 and room was not ready till almost 6:00pm Many other annoyed guests were also delayed. No explanation from staff. The entire back of the hotel faces interstate 40 and the roar of the trucks made sleep difficult-and our room faced the highway and the trash dumpsters. Toilet was marginal and the bathroom tiny and stained. Not up to the standards I expect from Crowne Plaza hotels! read more

Crowne Plaza Memphis Downtown - Stained bathroom - Hotels Near Me - Memphis, Tennessee

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This is a dump. It appears nice until you stay there we have had multiple issues with xoxo roaches on our rooms , the water is sketchy at best every other stay they are shutting off the water on us. They advertise a shuttle but it's not available 99 percent of the time . The cleaning staff knocks on your door every hour . There was recently an incident with four rooms getting robbed. Dirty rooms have been given out on a regular basis. The key cards rarely work. They also have a very bad problem of giving us a room when we open the door the room already has an occupant . All around this place is garbage I'd stay in a days inn over this joint. read more

This place is awful! Over a half hour wait at the airport and when called told to get our own transportation and they would reimburse us but couldn't once we got there because we got a Lyft and not a taxi. The walls are paper thin, could hear my neighbors whole conversation. My toilet was very hard to flush and there were holes in the wall. My closet door wouldn't open. I was put in a room face the freeway and it was super loud. My room phone didn't work so obviously the staff doesn't want to be bothered with all the issues this place has. If you need to stay downtown, stay across the street at the Sheraton. This place is ghetto. read more

Horrible experience and had to jump through hoops to get refund and was STILL not refunded taxes and fees!!! loud, drunk guests at 12AM talking in hall. Called front desk twice before they were asked to go in their room then fire alarms go off at 1:30AM. No explanation, no announcement from hotel, nobody answer front desk. We run outside to realize their water everywhere and flooded lobby. Alarms were still going off so we check out to drive home and were told to call in morning for refund. After basically arguing, I was told I'll get refunded but not for taxes and fees. I was talked down to from the employees and I should be refubded for taxes and fees too. Will never stay here again and tell everyone I know NOT to go to Crowne Plaza! read more

******BEWARE*****BED BUGS***** Stayed there and the staff was great however...... I got bitten by BED BUGS!!!!! Verified by a visit to urgent care!!!!! It was a costly trip, had to disinfect and throw out everything I had in the trip!!! read more

Rooms were clean and tidy, internet was average hotel internet, but challenging to connect to. What really made this stay so amazing were Monica and Kim at the restaurant/bar. While my partner and their team were busy working a show in town, I'd sit at the bar for a few hours to get work done. Between the two of them, my glass never got below half full. The chicken quesadilla, chicken strips, fish and chips, and chocolate cake were highly rated among the group we were with throughout the week. I would also say how important it is to recognize the rest of the crew. Everyone we saw, from housing/cleaning staff to front desk staff, to shuttle staff were incredibly friendly and welcoming every time we walked in and out of our room and/or the building. read more

Not worth one star. Not very clean. One elevator works, meaning you are doing the stairs. Management absolutely does NOT care. Housekeeping is loud and not responsive. If you have a choice, stay elsewhere. I cannot express our disappointment in this hotel. read more

This place is very unprofessional ! The general managers don't know any thing about the place, and they are very rude.While staying there for a dance competition. My door was broken and the maintenance did nothing to repair it. The 4th floor flooded,in the room it looked like dried blood on my bed sheets. There was mold on the walls and ceiling that was painted over. There were also ROACHES and ANTS.Then when I went to breakfast down in the lobby,the fruit was soft and sour,the meal I ordered was over cooked,and the waiter was rude is sh*t. Whenever we were there(i was with friends also) my friends rooms were gave away even thought they paid on bookin.com,there rooms were given away,and had to pay what they paid on Booking again. But best believe Corporate will be called. THIS PLACE IS JUST A GINORMOUS HEALTH HAZARD read more

Where to even start? This place is an absolute sh*t show! We should have known as we drive in to the parking area and had to drive through the gate that someone apparently drove through as it was bent and lying across the entry. Walking up the garbage outside the entry was over flowing and piled up on the side. We were checked in by an unfriendly employee, no greeting, no welcome, nothing. We get to the room and wow, just wow. It was disgusting and only got worse the more you look around. Trash on the floors, scratches on EVERYTHING, patched ceilings and the topper you ask?! Semen! All over the bed skirt! We grabbed our stuff and headed back out. The front desk staff couldn't care less. No apology at all. The desk agent just kept looking at her computer screen. Mind you, we didn't scream or yell, we just said the room was disgusting and we weren't staying. She looked skeptical until we showed all the pictures. Finally, the Manager or Supervisor, someone, came over and finally took over and provided a full refund. We did finally get a quick sorry as we were leaving. DO NOT STAY HERE! read more

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This is a horrible hotel! It has a drained pool with green water in the bottom of it,The toilets have rust in them, the snack room has expired snacks, the rooms are not well cleaned, rooms have mold, and insects, doors are broken, and the customer service is HORRIBLE! While I was at my stay ,The 4th floor has horrible plumbing! The heaters and air conditioners do not work . Also when I reserved my room,they gave my room away . I didn't get a room until later on ! To make it even worst the man at the first desk tried to scam me . This hotel needs MAJOR Improvement or it needs to be shut down. I will NOT be coming back here . Goodbye . .. read more

While the staff here seems to be very kind, this hotel is absolutely DISGUSTING and a MAJOR HEALTH HAZARD. I have stayed here for work on a few occasions unfortunately, but will no longer tolerate it considering the events of this stay. The rooms are covered in BLACK MOLD - all over ceilings, walls, lampshades etc. The carpet in the entire room was damp as was the bedding. The mattress had dry brown/ orange stains (possibly dry blood). The towels in the bathroom that were hung as if they were clean had brown bodily fluid and hair on them. It was absolutely disgusting. Now suffering from reactions to the mold. On top of all of that, I woke up this morning to my bags and personal items / work uniform covered in ANTS!!! Ants EVERYWHERE! Coming from the desk/ table & even on the tv/ media console. Absolutely disgusting & unsanitary. The pictures speak for themselves. A hotel shouldn't be allowed to operate like this. read more

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Received poor treatment even by the standard of these troubled times. Staff was indifferent when we attempted to check in and seemed not to care about average guests with reservations who'd simply booked a room. Lavished attention on others. The place also had a run-down feel. Staff were unmasked as new reports of a COVID surge was rampant. read more

We stayed at the crown plaza from November 8-November 15,2022 we're there for the National COGIC Convention the first one since Covid and the first time the conference came back to Memphis, Our first time at the convention and first time in Memphis and it was the worse trip ever! HOTEL STAFF WAS VERY VERY UNPROFESSIONAL LACK OF knowledge on everything you asked the Customer Service,front desk manager was clueless as well! Day one we asked for extra towels and hangers never received hangers and towels came at 6p after asking at 9a, same day room didn't get cleaned asked front desk about it and there reply was rooms don't get cleaned on day one, Day two room still not cleaned safe handle was gone asked about the handle maintenance said none come with handle but the grooves for the handle to strew in was there ,go to use microwave no microwave plate just some dinner plate microwave was very dirty, our toilet was backing up water everywhere at 6 a called the front desk and was told maintenance don't come in till 8 a ok what r we suppose to do so they sent shuttle driver than he sent house man while we called back and we were told they didn't have a plunger man went an found one but didn't know how to plung a toilet we had to do it our selves. The cow that broke the camels back was the fire alarm went off and no intercoms to notify don't use elevator or anything we had to call to front desk and they said ewe think someone playing around pulled the alarm! WORST HOTEL EVER IWILL NEVER STAY AT THE CROWN PLAZA EVER read more

Staff was extremely nice and bent over backwards to help us. The rooms were outdated but ok, the parking was horrible and our group had their car broken into (shattered glass). To park you had to go down the ramp to the first level but their was no entrance down there. To enter you had to walk back up the ramp and around to the hotel entrance. Not safe at night. Will not be back. read more

Stayed here for work, first off I had to get three differnt rooms because the first was dirty, the second had someone in it. The place has a smell to it, and just feels nasty. I killed a giant roach in my room as well, do not come here!! This hotel is a dump!! The staff is very nice but other than that, it's nasty. read more

HORRIBLE... We got in late after being on the road for over 7 hours and since it was a game in town everything was sold out. I would have rathered stayed in the car. They fool you bc they have remolded the lobby but once you go upstairs... Its dirty. Our first room had dried urine on the seat in the bathroom We were moved to another room. It was dirty too. We took a shower in our socks. The plugs in the room didn't work and I can only image what was on the floor. The sheets were smelly, bed hard as a rock. Think twice before you stay here. They need to be ashamed of their selves. read more

Rooms need renovation. Bed bugs, bathroom fixtures falling apart, air condition in lobby broke. Few to no dining options. Go across the street to Sheraton. Bad neighborhood. read more

This was probably the shittiest hotel I've stayed at in the US. I will never stay here again. Here are the reasons why: 1. I happened to stay during a weekend where many pageant competitors were staying at the hotel. The elderly Black bellman opted to prioritize them over every other hotel guest. For example, I asked for help with my bags, but they refused to locate the 4 hotel carts that were scattered around the hotel floors. There was one being used to hang some dresses which could've been moved for the 5 min I needed the cart but they refused. The same bellman continued to provide prejudiced service my entire stay. He should he fired and needs to take the Harvard implicit bias test, which would probably show that he believes in white superiority and white beauty standards. 2. My room's bathroom was not completely clean. There was hair left in the sink, and the sink's drain didn't drain well. Also the door to my room didn't close well so day one and day out I had to shove my door open and closed. Several other rooms on my floor had the same problem. 3. The first day I stayed I asked for my room to be cleaned. I had gone directly to the front desk agent at 10am to request this. By the time I came back to my room at 5pm, it had been untouched. Luckily I ran into a lobby attendant who was very nice and said she'd come upstairs to clean my room right away. "Clean" is doing a lot of work in that last sentence - all she did was change the linens and empty my trash. She didn't wipe down any surfaces. Overall, the hotel is more a 2-star hotel and not 3-star. It's old AF and a lot of stuff needs to be fixed. Most of all, they need to fire the people currently working there and hire better people in order to improve the customer service. You're better off staying at the Sheraton across the street or one of the big chain hotels closer to downtown Memphis. read more

This hotel has security issues. If you stay, make sure you have someone in the room at all time. One room had shoes stolen during stay and got them back at the front desk. Anything left in room after will be taken. They'll transfer you to "lost and found" which is an empty room. Do not leave on foot after dark!! read more

Front desk service and bus shuttle service was okay. You have to PAY $22/night to park in their parking lot. My husband and I stayed in one room while his parents stayed in a separate room. You walk into the rooms and they are very dim and not well lit. (Now I know why) Both rooms were filthy. Grunge on the surface of everything, rotted wood by ac unit that was painted to hide the rot, most outlets don't work, ceiling in bathroom appears to be painted over when it gets moldy bc there is no ventilation. Hot showers don't exist here. You had to turn the water on and let it run for 5 minutes, sometimes longer, to warm it up. We had breakfast downstairs one morning and it was overcooked and cold. The waitress was damn rude. The plates were dirty. Would not reccomend. read more

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Nothing special here. $22 daily parking fee a bit unreasonable. Cost me 44 bucks in parking to stay one night! Was told the restaurant was open until 10 and the bar open till 11 however I couldn't even get a beer @ 7 pm because they already closed down. Atleast the rooms were clean. $221 for one night tho, pretty steep read more

I'm afraid that I will possibly need a tetanus shot when i check out. Not sure if it was bodily fluid or what but clearly the bedding was not cleaned. The room felt as though the beds were made up after the previous guest checked out and placed back into vacant-ready status. I found what appears to be pubic hair on the bedding as well. The condition is deplorable and unacceptable! read more

Crowne Plaza Memphis Downtown - Pubic hair - Hotels Near Me - Memphis, Tennessee

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I only stayed one night and I came in late and woke up early. The bed was comfortable, the bar in the lobby stays open until 1am. The front desk clerk who checked me in was very friendly. There is a small workout room with enough cardio machines and nautilus equipment to get an adequate workout in. It's convenient to downtown and Beale Street, it's right off the freeway which is ideal for traveling. It's actually in walking distance to a lot of downtown if you don't mind walking. I didn't like the $22 a day parking fee, seems a bit much for a guest. The biggest issue with the hotel is the gates to the parking deck didn't work, so there was no level of safety or security for your vehicles. We are paying to park as guests but anyone can technically park here, they asked for the make and model of my car but the license plate or color wasn't taken. The rear door that is supposed to be card access only didn't work or wasn't active because you could just open the door and come in, you didn't need a card to go from floor to floor. I would say security is woefully lacking. read more

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I decided to give The Crowne Plaza in Memphis a try as it seemed to be situated in a reasonable area and near to downtown Memphis. So I'm going to start with the good things about this hotel. 1) Reginald the hotel shuttle driver, will take you just about anywhere within reason, in Memphis and pick you up as well. He works until around 11pm and he is a REALLY, REALLY nice guy. Plus he'll give you some local touristy info as you drive around. 2) Very nice bathroom amenities, shampoo and conditioners. Unfortunately that's where it ends. 1) There is NO working internet at this property as far as I can tell. Despite asking the front desk staff twice about this, I was told that this was due to current high occupancy. To be brutally honest, if your internet only works when there is nobody staying at the hotel, then you have some serious issues that need to be resolved. 2) The walls are paper thin, such that you can here the guy next door ordering his pizza and almost hear him eating it as well. 3) The room we stayed in needed some major refurbishment, chipped doors and cupboards and a general unloved feel. 4) Front desk were somewhat offhand and rather inhospitable. All in all, rather disappointing. read more

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