If I could give less than one star, I would.
As new RVers we were excited about our trip and knew we would learn a lot! However, we didn't realize just how much we would learn.
We picked our RV up at the Cruise America in Castle Rock, Colorado. I will spare you the details, however it became clear as we were packing our things in, the RV had not been cleaned. We spent over an hour cleaning it ourselves which delayed our trip. Later in our trip we realized it had not been dumped either. We cruised America with other people's shit on board and then we dumped it. On our last night, water started leaking onto the floor in the bathroom and kitchen. We hadn't even used the water except for about 10 hours total and the leak damaged some of our belongings. I believe the woman, Lynn, at Cruise America in Castle Rock knew she was giving us a dirty, full RV and took advantage of us being first timers. We have reached out to customer service who said they will be in touch with in a month as there is no phone number only an email for contact. Icing on the cake.
Thankfully our stops along the way were beautiful and if we ever do another RV trip we learned it is worth spending more money to get an RV and respectful customer service. read more