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    CruiseMDR.com

    3.0 (2 reviews)
    Open • Open 24 hours

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    3 years ago

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    Marina del Rey Boat Rentals

    Marina del Rey Boat Rentals

    (433 reviews)

    The customer service alone deserves 5 stars. My boyfriend called a couple of times before coming…read morejust to ask about availability & fishing and the gentleman who answered every time was so kind and welcoming. I wish I remembered his name! He also had the sweetest dog named Stella. When we arrived, the employee who got us set up on the boat was just as great -- patient, informative, fun, and super easygoing. We rented a boat for 2 hours and it ended up being the perfect Memorial Day activity. Highly recommend if you want to explore the marina or ocean, sunbathe, fish, listen to music, and just enjoy good vibes. Thank you again for such a fun experience!

    AVOID THIS PLACE. Worst boat rental experience I've ever had…read more The manager was rude and condescending from the moment we arrived. Someone in our group had already started the check-in process about 15 minutes before the rest of us arrived, yet we still stood around for another 20 minutes while he repeatedly ignored us. When he finally dealt with us, he spoke to us like we were children rather than paying customers. After we finished checking in, we waited roughly another 20 minutes with no boat. I finally went over and politely asked where our boat was, and instead of simply giving me an update, he started yelling at me and told me we were "lucky" we were even still getting a boat. He literally laughed in my face and was incredibly condescending. And somehow, that wasn't even the worst part. We finally got on the water and the boat failed while we were out there. We were stranded and someone had to come retrieve us from the middle of the water. They put us on a second boat, and that boat wouldn't start either. The manager immediately claimed it was "user error" and came over to show us what we were supposedly doing wrong. Except when HE tried it, he couldn't get the boat started either. Instead of acknowledging that there was clearly a problem with the boat, he then blamed us for "overheating" it. At that point they were going to put us on a THIRD boat, but we were completely over it. Between the excessive waiting, being yelled at and laughed at, getting stranded on the water, and then having a second boat fail, we just wanted to leave. What also bothered me was watching how he spoke to his own employees. Even his employees apologized to us on his behalf, which honestly said a lot. I understand that mechanical problems can happen. What made this experience unacceptable was the combination of two boats having problems and a manager who responded to legitimate concerns with yelling, blame, ridicule, and condescension instead of basic customer service. I wish I had read the other reviews before coming here because, based on my experience, many of them describe remarkably similar issues. I would never rent from this business again.

    CruiseMDR.com - boatcharters - Updated September 2026

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