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    Crumbl - Newtown

    4.3 (44 reviews)
    Closed 8:00 am - 11:00 pm
    Updated 2 weeks ago

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    The one star review has absolutely nothing to do with the staff and or the quality of the product. The staff is outstanding and always friendly and accommodating!!! The portions and the cost of the product is completely ridiculous. 29.00 for a box of mini cookies that are the size of chips ahoy...seriously 12 cookies no bigger than your standard supermarket brand pre packaged cookies. There is no possible reason to charge this amount, other than people with $ are pretty dumb....Me included (minus the money part...just dumb).

    a chef's face on a wall
    Deirdre C.

    I was never at one of these shops. I had tried their cookies at my office about six months ago. I thought they were good. We were greeted with "welcome to crumble" when we walked in. I could see about six employees working behind the counter. You place your order and pay on a screen then they call your name when your order is ready. Would I go back? If I was shopping and one was there. I wouldn't wait in a line or travel. The cookies are yummy and big and the presentation is nice (long pink boxes for four cookies).

    Gerald S.

    Crumbl Cookies in Newtown has been open about a year. The shop is bright white and very clean. The staff are helpful and friendly, especially with me because of ordering through Yelp which is not monitored well compared to working with the company website. Apologies. That won't happen again. I ordered four of the available goodies of the week; Red Velvet, Raspberry Cream, Mother's Special and Lemon Cream(?). They were packaged in their beautiful box for around $18. Certainly an extravagance justified only by special days like Mothers! These disks are large and well appointed with their high end toppings. The creams are rich butter cream; the fruits thick and intensely flavored. The dough bases are less memorable, and somewhat understated compared to their topsides. I could only comfortably eat a quarter of a cookie at a time due to the cloying sweetness. Coffee or water were required to wash everything down. Really, fructose gone wild! My palate must be getting more sensitive because I didn't enjoy the experience as much as expected. These boys put me into sugar overload. Wonder if their corporate brain trust has thought about making a healthier coinage?

    Left to Right: Sugar (Gold Coin), Butterscotch Chip, Mallow Creme ft Lucky Charms, Cookies and Creme
    Huda S.

    Ever since my first Crumbl visit, this chain has become a major favorite to satisfy my major sweet tooth. I don't tend to come at a routine frequency; I tend to base my visits on the weekly flavor lineup. I stopped at this location when I was in the area. There were a few weekly flavors around St. Patty's that caught my attention. This specific location has both order screens and standard ordering at the register with an employee. All Crumbl locations have online order for pickup as an option as well. As soon as I walked in, I was greeted by several employees working behind the counter. They offered help immediately. I let them know I'd be taking some time to decide on the order screen. They still made sure to offer any additional help that I'd need in the meantime. The major trap I fall for often is when I want to try 2-3 flavors, but the 4-pack makes more sense price-wise. The main flavors that caught my attention were the Mallow Crème ft. Lucky Charms and the Butterscotch Chip. The next size larger than a single cookie box is the 4-pack. Since I was "kind of curious" about the Cookies & Cream, I finished my pack off with that and the Sugar (Gold Coin). My cookie box was ready in less than two minutes. After calling my name, the employees were attentive enough to open my box and confirm that the flavors inside were the ones that I ordered. It was time for the coveted tasting of these cookies. I bit into the Mallow Creme ft Lucky Charms first. My sweet tooth liked this enough to get through the entire cookie quite quickly. I had to do a small bite of each of the other ones to try them on the first day that they were fresh. No doubt, the Butterscotch Chip tied with the Mallow Creme. They're obviously two different flavor profiles, but both bit had unique and distinct flavors. I think people with less of a sweet tooth than mine would have definitely liked the Butterscotch a lot. The Cookies & Creme was OK, just nothing special. Quality and texture were good, but there was nothing that made this very different from other cookies and cream combos that I've tried before. The Sugar (Gold Coin) was my least favorite, granted it wasn't meant to be more than a standard sugar cookie. This was a refrigerated one with a buttercream style frosting. Even though the refrigeration preserves the buttercream, I felt like it slightly tampered with the cookie texture. Overall, this location is great. They carry out the Crumbl model very well. Service is quick and efficient, employees are friendly, and quality is consistent. I had my cookie preferences, yet even the least favorite was still good. The rotating flavor business model isn't meant for customers to like every single one, hence why the flavors are switched out weekly. I'd gladly come back for my next flavor lineup of interest if I'm in the area again.

    Irina K.

    A warm cookie made to order? How bad can it be. The store is clean and inviting. The smell is intoxicating. The cookies are beautiful. Personally not a fan of slightly underbaked cookies as I go for more of a crisp variety but my kids will probably kill me for one of these beauties.

    Great cookie flavor selection.
    Mike M.

    Great place to get fresh cookies! We ordered and paid at the easy to use kiosks, and the order of 6 cookies was ready in a few minutes. Service was very friendly, and the cookies were outstanding. Great selection. Sure, they're not cheap, but the quality makes it worth it. We'll be back!

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    3 months ago

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    Alex S.

    We look forward to serving you more delicious moments! ❤️

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    10 months ago

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    Alex S.

    Thank you! We love hearing from our dessert fans! ⭐️

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    1 year ago

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    1 year ago

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    Alex S.

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    4 years ago

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    3 years ago

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    1 year ago

    I love the cookies. The service is good and they always have such great flavors at this location

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    1 year ago

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    Alex S.

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    2 years ago

    A great sweet treat. Staff is friendly and helpful. The store is always clean. Highly recommend.

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    2 years ago

    Always friendly staff & cookies are delish! Definitely give them a try! Lots of variety!

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    Alex S.

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    4 years ago

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    Crumbl C.

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    4 years ago

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    Crumbl C.

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    2 years ago

    Fast service. Good rotating menu and enjoyable food for all. Clean and organized facility

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    3 years ago

    Cookies are fresh and ready to order, parking can be tricky around rush hour. Workers are friendly and service is quick

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    Alex S.

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    3 years ago

    Service was okay none of my cookies were fully baked. Each one was raw in the center.

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    2 years ago

    The cookies are great and love the different flavors. Store is clean and bright and using the app makes it a faster experience.

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    2 years ago

    best cookies hands down! Come here every week to try the new flavors. They never disappoint

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    Alex S.

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    3 years ago

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    2 years ago

    Crumbl Newtown has excellent, quick customer service and high quality cookies that bring joy!

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    Alex S.

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    2 years ago

    Welcoming and delicious. This Crumbl is one of my favorite locations. My order is always ready when I arrive.

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    Alex S.

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    4 years ago

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    Alex S.

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    4 years ago

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    3 years ago

    Love these cookies! So many great flavors and are clearly freshly made! Friendly staff and good location. Highly recommend.

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    Alex S.

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    Page 1 of 2

    Ask the Community - Crumbl - Newtown

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