sometimes the cookies are not as pictured which is disappointing they need to do better

We haven't been here in a while, but after today...we will not be returning after purchasing over a dozen of assorted cookies and only 3 were "ok". Everything else was horrible and stale. The cookies are obviously not freshly kept. I called the store and was extremely nice as usual expressing our concern for the experience of the cookies not being fresh. The young guy said he was the manger, but could not share his name (and that's ok), however, he did say that the cookies are kept at room temperature...in other words they are not fresh. read more

This is a terrific store. The cookies are delicious and they're picture perfect. I have them delivered almost every week and out of the many times I've ordered, only once did I get a cookie I hadn't ordered in place of one I did order. I called the store and wham! Within minutes, they brought me an entire new box of 4, just to make up for their one-cookie error. Super easy staff to work with and always pleasant when I go in, too. read more

Nice workers. Always friendly and fast to get my orders completed. My cookie cutter wasn't with my order once.

Why I am no longer a Crumbl Customer: Wednesday evening, I got a yearning for something sweet. Lately, my favorite something sweet has been Crumble Cookies. So, Wednesday, I went in to get my fix. My order was just for Ed and me, not a big order, but it did take a few moments to prepare. As I waited, I became aware of the words bombarding my senses. Profanity, hate speech, angry music, asailed my ears. I understand the power of language and I take care of what enters my head. As a captive audience I was exposed to music I would never have willingly allowed to enter my head. So, I will vote with my feet. Crumble, you've lost a good customer. read more

If you've never tried Crumbl Cookies... you're missing out on a whole dessert experience. Crumbl isn't just cookies -- it's a weekly rotation of crazy, creative flavors that keep you coming back. Texture Crumbl cookies are thick, soft, and always fresh. Most of them have that warm, gooey center that low-key melts in your mouth. If you like soft-baked cookies, this place is heaven. Flavors Every week they switch up the menu, and that's the best part. One week you get Chocolate Lava, Churro, Key Lime Pie, Oreo Madness... the next week it's something totally different. Some flavors are 10/10 bangers, some are hit or miss depending on what you like, but they're always fun to try. Presentation They look perfect -- big cookies, clean designs, frosting swirls, and the smell hits you as soon as you open the pink box. Price They are a little pricey, but each cookie is huge. You can definitely share one between two people... or eat the whole thing by yourself if you're feeling dangerous . Overall Crumbl is a go-to spot for anyone who loves soft cookies, crazy flavors, and that fresh-baked vibe. If you want something fun for date night, family time, or just a sweet treat for yourself -- it's worth it. Rating: 4.5/5 read more

The service was very kind especially for being so late at night, the workers clearly all care a lot for the customers and establishment. Also the cookies have always been fantastic, never been disappointed before. read more

Fantastic sweets! Not just cookies anymore. They have really outdone themselves with the desserts.

Amazing cookies and treats, great ideas, and the weekly changes are smart. Way too expensive in my opinion, and it would be nice to have more of a selection. No bathrooms, and a large number of the customers have kids, so that wasn't smart planning. The peanut butter cookie is maybe the best PB cookie ever! Definitely top 4-5 read more

While the name speaks to the cookies, twice I have gone in this store and the employees have NO customer service skills. Who hires these people? To serve me looked like a chore. Never smile, never a greeting. And when the person behind me-who had a larger body style came in, the up and down shaming looks were embarrassing to witness! I will not be back. Bummer because the cookies are the best!! read more

I had stopped coming as I didn't really enjoy the cookies anymore but wasted to try their butter cake. It started off good but after awhile we felt it was too sweet and maybe too greasy? What killed it is it was not done in the middle. Threw the rest away read more

Crumbl - Rockwall - The middle was not cooked. - Bakeries Near Me - Rockwall, Texas

This place is the very best! I have tried Tiff's Treats, Nothing Bundt Cakes and other similar places but this place tops them all. The cookies are made absolutely perfect. All of the employees are always friendly and always happy to be at work! I highly recommend this restaurant. Rating: A+ read more

Crumbl - Rockwall - These are the cookies!! - Bakeries Near Me - Rockwall, Texas

Love the cookies - they never disappoint. The staff could not care less if you are in the store. You're lucky if they glance up at you when you walk in. I come back for the cookies. The service & friendliness could use a kick into high gear. read more

Best place ever!! Super great customer service with friendly employees. Clean place. Cookies made excellent every time.

My cookie was completely raw in the center, like the type of raw you get salmonella from. I literally started playing with the dough like play-dough, that's how easy it was taking shape. read more

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i love this place i go once a week absolutely amazing place and people my husband loves there chocolate chip

It's so hit or miss. There is no constancy with the cookies. I just got a 4 pack and opened it up at home and the amount of frosting is a joke. read more

Crumbl - Rockwall - Pumpkin pie frosting in comparison to the amount of cookie.. makes no sense - Bakeries Near Me - Rockwall, Texas

My sister and I had a sweet tooth tonight and decided to pop in for a cookie. 1st question: can we get a few small cookies? No, can't do that. They're only for catering. Hmmmmmm.... 2nd question: can you cut a cookie in half? Nope...we're not allowed. Whaaaaaat? Why? Why won't businesses stop the madness? Can't cut a cookie in half? In the year of 2023 have we lost our frickin' minds? And to the owners....your Wednesday night "cookie girls" are extremely rude. You would have thought I asked if I could cut one of there arms off. They weren't sweet about it (I would have felt like an idiot telling someone I wasn't allowed to cut there cookie in half), they were down right rude about it. read more

BE VERY CAREFUL when you purchase cookies at the kiosk inside the store. Last Thursday I went inside and ordered a 6 pack at the kiosk, using about $5.00 in loyalty cash. When I went to pick up the cookies the Assistant Manager at the cash register said that they had not received the order. One of the staff when to the Kiosk so I could show him that I had placed the order correctly. I even showed both the Assistant Manager and Manager that the funds were "pending" from my credit card account (using the credit card company APP). They both insisted that as the funds were "Pending" and they did not see the order on their end that they could not give me the cookies I ordered and paid for. One of the staff did offer to sell me another 6 pack at 1/2 the price....but, why would I spend $29 for cookies that I should only have paid $19 for???? Today I noticed that the charge went through on my credit card but was able to successfully dispute and get a credit back for the charge. I WILL NEVER, EVER GO TO THE CRUMBL COOKIES IN ROCKWALL AGAIN! Not only did they lose a loyal customer, but also someone who had regularly purchased Crumbl Cookies for company related events and Tenant gifts. read more

Crumbl Cookies finally opened last week in Rockwall. I remember seeing the sign a few months ago so I couldn't wait to try their cookies. After running errands, I noticed the open sign at Crumbl and decided to pick up a cookie. Tori greeted and assisted me with my purchase. I told her this was my first time trying their cookies so she explained the menu to me. Some of their cookies are on rotation while others are available daily. I didn't know which to try so I asked Tori for suggestions. She said her favorite is the Pumpkin Loaf so I ordered one. Tori also mentioned their loyalty program and signed me up. For every dollar I spend, I will receive one point. Once I reach 100 points, I will receive a $10.00 gift card. Great deal. Cookies can be purchased in singles, four pack or twelve pack. They also offer catering so if you see the mini cookie display menu, these are only for catering orders. I noticed a few customers come in to pick up their order. I'm told weekends are super busy so plan ahead and place your order for pick up if you don't want to wait in line. I arrived around 9:00am so I only had to wait about a minute. Their pumpkin loaf cookies are moist and delicious. The cookie isn't too sweet and the frosting isn't overly sweet. Finally, I can enjoy a cookie without scraping off a ton of frosting. Perfect balance and worth every calorie. I went back the next morning but this time I purchased two cookies. I wasn't planning on eating them right away so I told Tori she didn't have to warm them up. She explained that all cookies are served warm except the chilled sugar cookie. I ate the chocolate chip cookie this morning for breakfast and it is delicious. The hours can be a blessing and a curse especially if you can't say no to their cookies. They are open at 8:00am during the week. Fridays and Saturdays they close at midnight. They are closed on Sundays. If it's your turn to bring baked goods to work you can skip the donuts and grab a few dozen. Your coworkers will thank you. I am planning to come back the week of Thanksgiving unless I lose control of my car and end up in front of Crumbl. LOL Excellent customer service and delicious gourmet cookies served warm all day. read more

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10/10. Enough variety there is always something for everyone! Love the mini option available now too

Great service. Great location. Great cookies. The staff here is great; working hard on opening day. They have an excellent selection of warm and cool cookies to satisfy any hunger. Go on an empty stomach! read more

Ordered and waited 30 mins for ONE cookie. Finally I went inside and this rude girl working looked at me and didn't say anything?? I said I have a pick she said "from where" I said from "yelp" and she goes "what?" then we just looked at each other for a couple seconds... and she goes "your name" I honestly don't even want this damn cookie now. 0/5 stars if I could read more

I haven't been to Crumbl in awhile and was very happy to have one open up nearby. My favorite is the Almond Sugar Cookie and I was surprised to find out that it is no longer a staple along with the Chocolate Chip cookie. (Too bad...) Being a fan of the chilled cookies I decided on the Chocolate Cake feat. Heath. Simply put, it was terrible. I tried my best to finish it, but I just couldn't and threw it away. I also got the Peanut Butter (also chilled) and it was average. I'll give them a shot again sometime when I'm up for it, but the morale is pretty low. read more

Crumbl - Rockwall - Chocolate Cake feat. Heath. Overall Cookie Rating: 1/10 - Bakeries Near Me - Rockwall, Texas

The cookies are consistently ready on time and made well. The store is clean and well run.

We've been here several times since it's opening in November. The staff is always happy and very polite. Be ready to wait about 5-7 mins for your delicious and piping hot cookies. That's why their sooooo good. Fresh out of the oven. And MAN, the smells will add 10lbs to your butt. But HEY, it's just one cookie. Unless you decide to get a box of 6! Then you've got to share this scrumptious treats. And they are the size of your palm. They were $28 with a generous tip! YALL ARE ROCKING IT! read more

Crumbl - Rockwall - One PB, 2/Heath 2/M&M and 1/CC Yes their HUGE! - Bakeries Near Me - Rockwall, Texas

Pretty good experience overall. This particular location wasn't crowded. Quick service.

AMAZING I loved how nice they were and they were pretty quick and the workers were nice and friendly

3 stars for tasting delicious!!! But absolutely won't order cookies here with artificial dyes and ingredients.

Staff is always welcome and friendly, service is fast and the cookies are the added bonus!!! It is so exciting (in my opinion) to see the unique cookie creations with the rice treat cookie being my ALL TIME FAVORITE! It's only a grab and go establishment so ambiance is not something to comment on, however the place is always super bright and clean which is a plus for me! Whenever I need a sweet fix I head to the Rockwall Crumbl and I am always satisfied. read more

I recently placed my order on line while we were eating dinner. I went to pick up my cookies around thirty minutes later thinking that they be ready an I could pick up an walk out. Boy was I wrong as I went in I noticed that EVERYONE that was walking in placing an order at the counter was getting their order first. It was not until I raised my voice an stated that is not fairy that some noticed me an ask to help me after twenty or more minutes waiting. My advice is to you is if you want cookies DONT order them via online go in an order as the ONLINE Way sucks. Oh an I even gave them a tip thinking that might hurry my order along...WRONG read more

cookies are so good. But recently the cakes there have been terrible. It's crumbl COOKIE. Not crumbl cakes. I'm so tired of it. Lack luster menues, full of cake. I go there for cookies NOT CAKES. They need to change this ASAP read more

If you have not tried the apple cider muffin cookie at crumbl you are absolutely missing out on one of the best cookies on the market right now!!! I purchased 4 cookies but this cookie alone earned the 5 stars...don't sleep on it! You can thank me later. read more

Fast, efficient, and yummy! I have been to other crumbl locations and this one was just as great! Love that it's close to home. the workers were all very nice, the whole set up inside is very clean and cute. The workers get the cookies out to your fresh and fast! Tried the birthday Oreo cookie today and it was delicious! I love how they make sure you like how the cookies look and everything before handing them to you. read more

Crumbl - Rockwall - Birthday Oreo - Bakeries Near Me - Rockwall, Texas

Since this is a social media popular place, you should know what you're getting into. We had to wait quite a bit after ordering for our cookies, but we were prepared for that. All the cookies were fresh and delicious. We will definitely be back. read more

Crumbl - Rockwall - Bakeries Near Me - Rockwall, Texas

I have had plenty of homemade cookies but Crumbl is like no other! Made fresh in house everyday, my favorite is the chocolate chip cookie! It is always served warm and melts in your mouth. The menu rotates weekly so there is always something new to taste! read more

Crumbl - Rockwall - Cookies of the week - Bakeries Near Me - Rockwall, Texas

Great cookies I look forward to the new menu every week!! The bakers are always friendly. Each time that I've been there, my order has always been ready on time. I also love the free birthday cookie read more

Crumbl cookie has amazing cookies all the time even with their rotating menu. Whenever I order them to my house they are always quick and the cookies are always warm when I get them. They are the best cookie place hands down in rockwall. I'd definitely recommend if you want to satisfy your sweet tooth. read more

Though I hear the cookies are good, the service was lacking. The person they placed at the register was shy because she would not look at me and spoke so low I could barely understand her. Poor choice to work the register aside, I asked her if the cookies were made with brown butter or the regular butter. Not only did she not know but she did not know the difference. She seemed to faulter or flat out fail with all of my questions. I just left. read more

If you want soft sweet wonderful cookies this is the place! We got the animal cookie and it was so good. It had a slight crunch around the edges and soft in the middle. The gingerbread was a light gingerbread taste with amazing frosting. The eggnog didn't taste like eggnog to us. More of a nutmeg cookie but it was good. The other was a kitchen sink type and it was delightful. We cut them in quarters so we could try each flavor. Thank you for the wonderful cookies! read more

Crumbl - Rockwall - Yummy! - Bakeries Near Me - Rockwall, Texas