I absolutely love this Crumbl location! The staff is always so kind and welcoming, and they greet me with a smile every time I walk in. Their cookie flavors are incredible, always fresh and delicious. As someone who's been to several locations, I can honestly say this one is my favorite because of the warm service and atmosphere. read more

They are supposed to give a free cookie for birthdays. I took my granddaughters in for their cookies and they said they had to download the app and apply for a voucher. I explained that they are 10 and don't have phones or access to apps. Their response was very rude. After we left I looked on line about their birthday program and found that it's waaaay too much work for a cookie and they basically don't have a birthday cookie program. The worst part was the employee being so rude in front of the girls. That was NOT necessary. read more

Very yummy . Very clean and very friendly . I love the detail with the Kardashian box read more

Crumbl - Southlake - 6-Pack - Bakeries Near Me - Southlake, Texas

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We used crumble cookies for our daughters 18th bday. I stopped by and all the staff were friendly and helpful. We ate every last bite and each flavor was delicious. It's the third time this year we used crumble cookies to celebrate milestones for our senior. Thank you for delicious, huge and always fresh cookies. read more

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Great cookies . Quick service and always fresh. Get there early as they do run out of cookies

I noticed Yelp is now adding the Health Department score to the restaurant pages, Crumbl, please do better. As delicious as your cookies are, I was floored when I saw the 3, and why the establishment received a 3. The service is always wonderful, and the employees always have a smile of their face. The store, from the patrons view, is always clean and well put together. Please do a better job with maintaining the cleanliness of your store, I enjoy the cookies a bit too much to see you go. read more

Crumbl - Southlake - Fudge Brownie - Bakeries Near Me - Southlake, Texas

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I lost the Pickleball match on Monday and had to buy four cookies for the winners and they bit into the cream cheese. how was that possible?? I'm gonna go back today. I hope they reimburse me for those.. Janet read more

Wow. Ginormous cookies and they are alllllllll sugar. But so so so good. Unfortunately the only thing I would complain about is that there was a lack of variety. I was only able to choose from two types of cookies. They were amazing, no doubt, but it would have been cool to have more choices. Things being how they are with supply chains though... I just assume there are limitations on about everything. Must try, the raspberry lemonade cookie was amazing. The Rolo, even better. read more

it was great perfect service and tasted great i loved it it was a long line but went very fast everyone was so nice it wasn't even a 10 minute wait it was sooooo fast the best Crumbl ever read more

I literally can't say enough amazing things about their cookies . This is one of my favorite locations because of their quick service, the workers & the cookies always look as pictured. read more

Crumbl - Southlake - Cinnamon bun cookie and semisweet chocolate chip cookie - Bakeries Near Me - Southlake, Texas

Amazing service and cookies are top notch! The employees were friendly and quick to get me my cookies.

So good, cant beat fresh baked goodness, was a hit at our company meeting. All the employees were very pleased. Would recommend.

I mean for a gourmet cookie shop, i'd say it's the best in Dallas. Not to mention $3.50 for massive fresh-baked delicious cookie is the best deal you can get on ordering cookies. Wayyy better than Tiff's treats too, and even a better deal than Sprinkle's imho. Heads up, these cookies are massive and 1 cookie is big enough for a whole meal. Otherwise, if you want an amazing food coma eat 3 like I did with some milk to wash it down with. It'll definitely put you in your happy place! read more

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Came in last night (Saturday 4/6) at 9:50pm because the hours said they were open until midnight and it was the only dessert place open in the area. The employees were playing on their phones when we walked in and told us that they were sold out of everything but three cookies (two chocolate chip and one Oreo). While my friend and I debated whether or not to leave, a couple came in behind us and immediately left cause they came for cookies that this location didn't have. Couldn't believe that with two hours left in their store hours, they weren't making an attempt to cook anything. I've never seen a business where people want a product but the company has no problem letting customers (i.e. sales) leave empty-handed and unsatisfied. Crumbl has great cookies, but good heavens their inconsistency with service across all locations makes it hard to love. read more

This chain seems to be on the rise. One actually opened up closer to me in Grand Prairie but I was in the area and decided to hit this one up. The cookies are good no doubt about it, however here they will charge you $4 extra dollars for a box of 4 cookies. A box in GP will cost you $10.something whereas in SL is $14.something - what's up with that? - just price gauging the residents of SL, hence the deduction of one star. I thought they had a wider range of cookies- there was only about 5 or 6 choices. I've never been a big fan of sugar cookies so avoided those ones thought next time try I'll give them a try. The cookies themselves weight over 1/4 lb and have the calories too boot - don't read the nutritional info on their website !! Lol I enjoyed the chilled Twix the most. I don't know if the ordering system was put in before COVID or since, you basically just ordered on a tablet. I was standing waiting for a cashier to approach me but I figured out to use the tablet myself. However I'll be avoiding this location and going to GP instead. read more

Crumbl - Southlake - Bakeries Near Me - Southlake, Texas

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Always good, always fresh! My go to for celebrations, get well wishes, birthdays, etc.

Love these cookies so much! Crumbl is my favorite place to order for gifts for my employees and customers!

The cookies were fresh nd the customer service was great. Staff was friendly. The wait time was short as well. Would definitely recommend.

While my first experience was great I quickly learned that the quality of service definitely needs improvement. I placed an order for curbside pickup upon arrival I checked in online as it showed to do . Waited about 15 minutes, tried calling the store and no one answered the phone . No the store was not busy . When I went inside to check on my order and inquire about the curbside I was told oh no they don't do that it must be an error on the app when ordering online. Funny thing is where I parked said reserved for "Curbside Pickup" . These two young ladies working Saturday night around 8:00pm October 5 were just very lazy. I won't return to this location read more

Crumbl - Southlake - Bakeries Near Me - Southlake, Texas

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I'm not sure that I understand the hype. I was excited to finally try Crumbl because it's been all the rage. However I found the cookies to be just kind of "meh". They all were either overly sweet or overly soft for my taste. It definitely didn't have a freshly baked quality to it - if anything tasted processed similar to Mrs. Fields, just slightly more elevated than that. If you're like me and you have an affinity for cookies that have crunchy edges and soft centers, then I would skip these. read more

Crumbl - Southlake - Bakeries Near Me - Southlake, Texas

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Always on point with their flavors. Changing their menus every week makes it to where you don't get tired of them. All the employees here are amazing and helpful. read more

The cookies here are amazing! I'm typically a chocolate chip kind of girl, but the frosted sugar is WOW. I have sampled the cookies and cream pie one too and it's not bad if you don't mind cream cheese. I have yet to try a flavor that I didn't love. It's quite pricey. Something about these cookies really messed with my stomach though. Same thing happened to my husband. Kind of strange. However- the woman behInd the counter was a bit abrasive towards me, insisting that I hadn't tried a cookie that I did try (weird). We had a sample of one at my work because we were planning to give them out at our conference. I just found this odd and a bit abrasive. Also, I really do not like how you cannot personalize your box when you order...this kind of defeats the purpose for me. read more

Crumbl - Southlake - This is a senseless rule! I'm so disappointed! - Bakeries Near Me - Southlake, Texas

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I was super excited to try them out for the first time recently, we had decided to try this location out because they are planning on putting one in closer to home. Mobile ordering is a breeze and made pick up super easy. Plus they have a rewards program that you can get points for purchases. I managed to get to 50 points already between ordering 1 cookie and doing some of the prompts they have on there for some extra points. (Liking their social media pages and such.) Staff was friendly, fast and seemed to be working hard. I was able to walk up to the counter, they showed me my order, closed up the box and wished us well. Unfortunately the cookie itself was just ok ... much better enjoyed immediately. I'm not sure if it's meant to be baked a little bit on the raw side in the middle but we did end up having to stick the bits we didn't try hot in the far in the oven to get it to not be so raw doughy. We also found one or two little silver strands that may have come off a tray or if the dough comes out of some sort of metal tubing ... one we found before biting in & just knocked it off, the second we noticed after one of us took a bite. read more

Crumbl - Southlake - Bakeries Near Me - Southlake, Texas

These cookies are delicious! I stumbled upon this little cookie haven last night and needed to write a review immediately after trying them. I ordered the Muddy Buddy (peanut butter cookie with chocolate and Chex mix on top) and the Gingersnap. Both cookies were equally yummy - and that's coming from an oatmeal raisin cookie fan. I didn't eat them warm, so they'd probably taste even better fresh out of the oven! They only had six flavors at the store at the time I was there. I'm not sure if that's a regular menu size for them, but one employee said the flavor menu changes weekly and they only keep two on regular weekly rotation: Chocolate Chip and the Chilled Sugar. They are HUGE cookies for the price. I'd highly recommend giving these cookies a try. read more

Crumbl - Southlake - Cookies of the week! - Bakeries Near Me - Southlake, Texas

I LOVED THESE COOKIES! But .... While waiting for a curbside pick up order (for 45 minutes) I captured an employee bringing in boxes of BOXED STORE BOUGHT CAKE MIX. I reached out on Instagram and was told "this is common practice but we add our own things like eggs & butter" ... ya so do I at home. Guess I'm making my owned now Secrets out! read more

Crumbl - Southlake - Employee - Bakeries Near Me - Southlake, Texas

Super friendly service and tasty food! Very cute and clean store. Will be coming back again!

Always super quick and tasty! They're friendly, and I never have to wait. My fave is the plain pink iced sugar cookie!

The cookies are delicious! Service is friendly and quick! The cookies are very rich so I can't eat much at once but my husband has no problem eating one quickly read more

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Best cookies EVER. Try them all, the cookies are soft on the inside, freshly baked Ingredients and soft fluffy bites of heaven. Get there early if you can, they do sell out. These guys also have ice cream but those were all sold out. read more

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Best cookies! Love giving to friends for gifts. Great staff and very clean! Highly recommend!!

Pros: The menu changes every week so there is always something fun and exciting to look forward to. The cookies are really big, cute, and served hot or cold depending on the flavor (details on their website or in stores when you are about to order). Cons: There will most likely be a wait when you go. They sell out of certain flavors really fast and the online system is slow to update those changes. If you order and pay online, there is still a risk that certain flavors will be sold out upon pick up so you will have to pick something else They are pretty pricey, but given the size, it is something i can look past. However, be prepared if you are not used to paying nearly $4 for one cookie. Overall, they are good cookies. The cookie flavors are fun, but the texture is definitely more of a "crumble" texture. Probably why it is called crumbl lol. If you are more into a soft chewy cookie, this place is not for you. I find that it is not worth getting hyped over because there is a possibility that the cookie you want will be sold out without any way to reserve them for pick up. read more

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Nice peanut butter with peanut butter and a spit of jelly cookie... I think I'll stick to commercially made in bulk cookies. Just... UGH! What a waste of time and money. read more

Crumbl - Southlake - This is what all the hype is about?!? Is this what I waited almost 30-minutes for in the Texas heat? - Bakeries Near Me - Southlake, Texas

Ordered 3 mini cookies, and they gave me 3 regular ones. I thought they were being nice, until I saw I got charged with 3 regular ones after I had asked for minis. Went back and kindly asked about it and the lady, assuming with her attitude wasn't a manager, never looked at me once an gave orders to coworker to refuse me money back. Overall sucky vibe, hope they decide to rethink their decisions on customer service. read more

Stopped here to try this place out for the first time yesterday afternoon. There was quite a line so be prepared to wait it was about 4 PM when I stopped. They were sold out of several flavors but that was OK because they had the one that I wanted to try which was the coconut caramel cookie. This cookie is served at room temperature and I believe it's the only one that is. The cookie overall it's OK I wasn't overly impressed with it. I love the concept of Crumbl cookies and will go back to try a different flavor in the future. The presentation was very cute and overall the service was quick. I main comment is during the time I was there there seems to be a lot of people that were not working but we're behind the counter talking to employees. I believe these are one place that we're not working that day however they were causing quite a disruption to the process. read more

Crumbl - Southlake - Bakeries Near Me - Southlake, Texas

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I love these cookies. This week they had a good menu. They should keep the pink frosting on every week

Crumble is my favorite cookie ever!! Peanut butter and the Carmel cookies are to die for! But the very best is the Carmel apple pie! Yumm!!

Workers were cordial yet professional. The location if busy can prove difficult to find parking. The overall feel inside is very quick and efficient, not necessarily a place to sit down and hang out. The actual cookies were very rich in flavor and taste. The cinnamon graham was drizzled with honey so it was a little sticky so be prepared. The birthday cake was pretty standard nothing too spectacular. Worth a shot as they change up the cookie choices quite often. read more

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The best Cookie flavors. We love the pink sugar cookie and all their seasonal flavors.

Never disappoints - Love Love Crumbl The Southlake location has great service! 100% recommend read more

eat them all the time great cookies, great service, great location & look, very convenient !!!!!!!!