This week looks amazing. The store in Presido is lacking on customer service and speed though. read more

My local Crumbl store. I have bought cookies here every so often (maybe 4-5 times a year) for the past 2 years. It seems a bit understaffed, but the staff I've interacted with have always been friendly. The only downside for me is the wait times. As I mentioned before, it does seem a bit understaffed, because I usually have to stand in line for around 5-10 minutes to pick up my mobile orders. I think most people expect their mobile orders to be ready when they arrive, especially when they are set to be picked up at least 10-15 minutes from when you placed the order. I understand that some weeks may be crazier than others though, I'm a dubai chocolate fan and every time they have a tiktok famous cookie, it does seem to be much busier than usual. I try to give them grace, as it does seem to be young adults or even teenagers running the show when I come in. Overall, I love Crumbl and I'll continue to frequent this location despite the wait times. I just expect it now and wait a bit longer to leave and pick it up when I order. read more

Crumbl - Tehama Ridge Parkway - Dubai chocolate brownie and celebration (birthday) cake cookie - Bakeries Near Me - Fort Worth, Texas

What started as a great idea for a cookie company became "let's see how much we can pack into one cookie". Sometimes less is more. And while there are some flavors I love, the last cookies we got from there, we threw out. They tasted old, and I know they weren't, which left us confused. read more

Crumbl - Tehama Ridge Parkway - Bakeries Near Me - Fort Worth, Texas

This was my first visit! I actually came around 10:30 AM hoping to try the Dubai brownie, but they were already sold out (understandably so). Unfortunately, they were also out of the strawberry cheesecake. Also, I didn't end up trying anything else as the display didn't look very appealing and I was surprised it wasn't behind a glass case. It honestly took away my appetite. I'll try again maybe a different location. read more

Crumbl - Tehama Ridge Parkway - Bakeries Near Me - Fort Worth, Texas

Caramel cheesecake cookie is the bomb dot com. The only flavor I look forward to.. Thanks to my bff for putting me on even though I swore up and down Tiffs treats was the best. read more

Crumbl - Tehama Ridge Parkway - I was a die hard Tiffs treats cookie eater but when my friend told me, I gave in. The caramel cheesecake cookie is f**** BOMB!!! - Bakeries Near Me - Fort Worth, Texas

Pink Sugar Cookie is my fave! Always a great option when I need a sweet treat. The staff at Tehama Ridge always greet me with a smile.

Good cookies. They're a little over-priced, but they're always good. If I make cookies for myself, there are too many and there's too much temptation. read more

not specifically focusing on me, but good food and fast. The strawberry cookie was amazing, and the easter augur cookie was good, but a bit too sweet. The service was average, and the ambience was more than enough. A song was playing and it was pretty clean throughout the store. In all, it was a bit better than average. read more

Crumbl will always be Crumbl but this store needs better customer service. The employees always look sad/upset like they just don't like their job. Online ordering is honestly not worth it because "out of stock" is what I usually see on my end when I try to order ahead. Ordering kiosk is barely ever on & when we have to order at the counter the young lady that's usually there is definitely not nice at all. Other than that the store is always clean & cookies look just like the pictures regardless of the employees attitudes read more

I highly recommend to go to a different location cause this isn't the first time I've dealt/seen this type of attitude and disrespect from this location. I tried to pick up a DoorDash order on 7/28/2025 now I've been a shift lead and I understand wanting to close the store ASAP then wanting to go home and when it came to pick up orders I have never ignored a customer/guest. we arrived two minutes after they closed and instead of coming out and politely telling us that they were closed and weren't able to fulfill anymore orders. the girl blatantly ignored me and mouthed "ignore her" as she was speaking to her fellow coworkers and when she looked back at me she made hand gestures shooing me away very rudely, i tried to take a picture in order for management to talk to her and coach her on how to handle customers and or online order deliveries when arriving when the store has closed but she decided to hide behind the counter. Crumbl pick and chose who you hire cause these are not the type of workers you should have representing your company cause this was highly unprofessional especially coming from such a loved company. read more

Crumbl - Tehama Ridge Parkway - Girl that ignored me - Bakeries Near Me - Fort Worth, Texas

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Customer service over the phone for this place is horrible. Whatever woman I just got on the phone was so rude, it's crazy. Over 2 hours just to get an order, then says they don't sponsor DoorDash yet that's the only way to deliver it so? Why have it available for the place? Unbelievable how rude this lady was on the phone. read more

I don't get the hype. The cookies were okay, the service was meh, the ambiance is a modern industrial look. It was a long wait for four overpriced cookies. IMO, not worth it. read more

Crumbl - Tehama Ridge Parkway - Bakeries Near Me - Fort Worth, Texas

Service is quick and usually has everything available. Easy to order on the app or at the store.

Cute little store. Service is always fast. Cookies are just ok. I'm not a huge fan. I'll keep trying though to see if they'll have a cookie one day that blows my socks off. My daughter really loves them! read more

This Crumbl is amazing. The front cash register worker was so kind. He explained everything and even gave his own personal experiences with the tastes of the cookies. I love this place!! read more

Crumbl - Tehama Ridge Parkway - Bakeries Near Me - Fort Worth, Texas

Rude, nobody greeted anybody. They seemed super annoyed with everyone. No thank you! My daughter was looking to going-but the vibes there were very negative! read more

I love Crumbl so I decided to share a box for a friends birthday. I made a mistake on the order and called the store in a panic. The nice young lady on the phone, Precious, was super helpful! She saved the day!!! Crumbl is consistent in their delicious cookies but this locations service is above and beyond! read more

Pretty simple place, always busy, very sweet staff, probably because they're eating the best cookies all day. Bakery is tiny itself, so can get a bit squishy either way too many people. If you pre-order online through the app, it will make the process of waiting in line go so much quicker. But I do also love ordering in person so I can witness them putting the last touches on the cookies. Droooooling and all!! The only downside is, if there is a popular flavor coming out, get there early because they tend to sell out pretty quickly. I've ordered online twice and when I showed up, they were out and since I prepaid, was forced to pick another flavor. Love the concept, love the cookies, and will definitely be a regular!! read more

The Pink Velvet Cake Cookie was disappointing due to excessive icing. The appearance and quality did not meet expectations upon arrival. read more

Crumbl - Tehama Ridge Parkway - Bakeries Near Me - Fort Worth, Texas

Delicious! Best cookies ever, also makes a great gift from across the miles. I send a box to my niece and nephew every year.

Can't help but love donuts and kolaches. They have a good variety, but not many for kolaches when it comes to sizes. I was wanting 1 big regular kolache. They only make them with cheese. Yes, I understand I can substitute for 2 smaller ones. But the cashier was very friendly and helped us very quickly. Fast service. read more

Some of the cookies are like a 5+++ SO GOOD!!! And some are very meh... you gotta keep trying them tho and find the ones worth going for. Always busy, always a line. Customer service is pretty bad, but mainly looks like there's just too much work for amount of employees to handle. Also, always seem to be out of certain specialty cookies so that's hard when u go in and it's unavailable. Also, they need waiting benches because always people standing and waiting... read more

This is my first Yelp review, but given the other reviews I'm seeing on here I feel like I should share my experience as well. We live about 30 mins from this store. When we arrived to the store, the store was in complete disarray. The self order kiosks were both broken, the screen that displays orders as they are being completed was broken. The counters were filthy. There were only 2 of the "specials" for the week available at 7:45 pm on a Saturday night. This store location is opened until midnight on Saturdays, so there was still plenty of time left in their work day. We were not greeted by anyone working in the store when we walked in and we stood at the counter for more than 5 minutes and then had to call out "excuse me" to get someone in the store to even acknowledge that we were there. When we asked what flavors were currently available, the associate simply flipped around a counter top iPad and walked away. We were highly disappointed that so many of the flavors were unavailable. Only half of the selections were available and when we asked if more would be done later the associate simply shrugged their shoulders and turned back around. After driving over 30 minutes to get there, we did end up placing an order for flavors we didn't actually want and stepped back to wait for the order to be filled. The orders for the few people in front of us were filled and then orders that were placed after us were being called. After several minutes we asked for an update on the status of our order and were told "oops we thought we called you". Our order had been sitting on the back counter for who knows how long. We have experienced similar issues with this store the last several times we have come in to this location but haven't said anything because I know everyone can have a bad day. But this is unfortunately becoming what to expect when I come here. If it weren't for the fact that this store is the closest one to my house, I would go elsewhere. However, I may need to consider driving a little further in the future. read more

Seems to be the same at this location. No is preparing orders, just making cookies and seem unsure how to handle in the influx of customers. Customers keep arriving and checking in for pickup orders, nothing is happening. One employ that was at the counter helping the pickup spot, walked away and hasn't returned in about 10 minutes. We are unsure that the manager is here help run their location or guide employees. read more

Crumbl - Tehama Ridge Parkway - How's it going?! - Bakeries Near Me - Fort Worth, Texas

I have never seen employees look so miserable. The cookies are good but they consistently run 20-30 minutes behind the pickup time on the app. Good luck getting anyone's attention to ask about your order. I would go here a lot more if the experience wasn't so bad, and I've given it so many chances. read more

Convenient location, food is as you'd expect, staff could be better. I don't want to assume it's because they're young, but the customer service is not what you'd like to see these days, unfortunately that's with most places anymore. Still surprises me when someone clearly sees you standing there and makes zero effort to even acknowledge you. Just a quick " we'll be right with you" would suffice. Maybe next time... read more

This is the second time the delivery order has been messed up. They told me I could come pick up my correct order after I paid $11 in delivery fees plus tip! Umm no! I love the cookies but service is no bueno!! read more

Strawberry Cheesecake and milk chocolate chip cookie is amazing! I want to try all the flavors!

Always delicious and hits the spot. We usually order delivery. They arrive fresh and fast.

One of my favorite cookie spots! The store is small and there's no seating. It's order and go. The online ordering system is the most convenient way to place your order. It is packed on the Fridays and Saturdays. They're closed on Sundays. They post their flavors of the week on their social media. If there's a flavor that catches your eye, my suggestion is to go at the beginning of the week. I have gone on a Friday or Saturday wanting to try a flavor and they had already sold out. I love how they have new flavors every week. My favorite is the classic chocolate chip and Mom's recipe. Mom's recipe is one of the rotating flavors. It's an oatmeal, toffee, peanut butter, chocolate chip cookie and I think absolutely wonderful. The cookies are soft, flavorful and humongous. My family usually keeps a butter knife in the box to cut pieces off because the cookies are so big. I also recently tried the cornflake marshmallow which was a no-bake cookie similar to a rice krispy treat but made with cornflakes. It tasted like a peanut butter caramel rice krispy treat. It was sooooo good! Haven't tried the ice cream yet. But probably will soon. read more

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I don't usually write reviews but I've came to this location multiple times, and every single time it is nothing less than a sh*t show. The entire place is always dirty, employees lack manners and decency, and half of the time the cookies are halfway baked. I've given this place so many tries but I think I'm done coming to this location read more

Not my usual crumbl, this ones 20 minutes away from me and I ordered curbside ahead of time. I get there and people are getting their orders quickly- great to see it. However I tapped the app and said "im here" 15 minutes before I arrived and the people behind me were getting their orders. I really only ordered one cookie ! In simplicity, the staff wasn't helpful and seeing people get their orders and going made me hangry. I know they're doing their best, it's nighttime, and they have a bunch of orders- sigh it's just I also saw a bunch of workers not really helping assist the person handing out orders read more

i absolutely love this location they always have very friendly service and the cookies are always to perfection

Best cookies ever! Very rich and decadent. You're in for a real treat when you order these.

This place has a lot of employees for nothing, I went it today right after getting out of work and they were looking at me weird. Cookies were super cold, 3 of the workers were trying to figure out how to pronounce my name and because they didn't know how to they were not giving me my order. I think they need to do better read more

Good cookies. Wait can be a bit long so suggest ordering ahead of time. The curbside is a plus too

I've tried several times to come to this location since it is closest to my house but they continue to disappoint. Not only with their service but their cookies. The cleanliness of this location is also awful. I'll let the pictures speak for themselves - what is shown online versus what you actually get. Also not sure why you'd place an order online ahead of time because they don't ever seem to be ready as promised and today someone walked in after me ordered at the counter and got her order and left before I got mine. Check the pictures to see whats lacking. read more

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Gotta get a slightly better system in play so when they are packed they won't have everyone orders jumbled, but the staff themselves are polite!! read more

6/4/2024 A local Crumbl representative reached out to me yesterday and followed up with a delivery of 6 cookies today. These cookies were much fresher than the ones in my original review. The woman I spoke to apologized for quality and explained that they are looking for a new manager. Hopefully they find a good one. read more

Crumbl - Tehama Ridge Parkway - Bakeries Near Me - Fort Worth, Texas

Great little stop for a tasty little treat. Great service quick. Area was up kept and had a very nice Clean space. read more