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    Crumbl - Wayne

    3.9 (45 reviews)
    ModerateBakeries, Desserts
    Closed 8:00 am - 10:00 pm
    Updated 2 weeks ago

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    For context, we do like Crumbl Cookies in general in regards to other locations we have tried. However, this particular location seems to have a cost-cutting issue that happens again and again, or lack of quality control in general. There was a promotion on 11/6 for free Cookie Thins *per person,* but we were told the manager at this location instructed the staff to hand only one set out per party. Obviously mistakes can happen...but it's pretty clear this wasn't a misunderstanding and just the manager being cheap. You can also see with the pictures attached that...toppings here aren't really distributed properly! Cookies like this are common at this location in my experience and at the end of the day, you're better off getting some premium-priced cookies elsewhere if this is how they are going to conduct business.

    6-Pack
    Lexie K.

    Overall not impressed by the cookies that everyone raving about. They're super sweet and cakey. They don't taste fully cooked and are very doughy. There was a nice assortment available when I was there but the staff said they sell out throughout the day so make sure you go earlier if you want options. They're pretty pricey too.

    Rocky Road, Cinnamon Roll, Peanut Butter Buckeye, Chocolate Chip, Key Lime Pie & Blueberry Cheesecake
    Carla L.

    I've heard able these cookies for quite some time. I was in the area so I had a chance to try them. I ordered 6. Key Lime Pie & Cinnamon we're delicious. The Chocolate Chip was a you'd expect for a classic cookie. I did not like the Rocky Road or Butter Buckeye at all. My last cookie was a wild card. The kiosk had not been updated so it had cookies listed that were from the previous week. My name was called and the associate notified me that a cookie I selected was unavailable and asked what I'd like to replace it with so I just picked anything. I don't like cheesecake but found my self presently surprised by Blueberry Cheesecake cookie. It was very yummy. The cookies are expensive however they are huge. One cookie can be shared. The downside to my visit was the size of the store. It is small and was extremely crowded. Customers were trying to get out of one another's way but had nowhere to move to. The wait was uncomfortable and felt long but that could be because all of the patrons were crammed together. A better flow of customer traffic may make all the difference.

    Eleni J.

    Decent cookies, but definitely expensive. You pay premium price for the overall experience! The look of the store, the ordering experience, the package, the cookies--all elements combined make it a fun dessert experience. They sell ice creams too. They only sell six types of cookies. More than likely, you won't only buy one, because the more you buy, the more you "save". So we ended up with a box of six cookies, trying all the types. I am a more value-oriented person, and that's why I give 4 stars. Price aside, it can be five stars.

    Chocolate cookie with chocolate mousse filling, topped with whipped cream and chocolate curls. Epic!

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    3 years ago

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    4 years ago

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    4 years ago

    new staff/management is a vast improvement, not to mention cookies are always warm and delicious. Keep up the great work.

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    4 years ago

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