2.1 stars ? All gyms are busy, most lack some etiquette and have teenagers. That's why you pay 15$ a month. Place is friendly, clean and maintained. If you have to cancel after 3 months then don't sign up. Give it a year. read more

Misleading contract, told I was signing up for a monthly membership and could quit any time. Specifically asked at the desk, was told yes. Tried to cancel my membership after ONE WEEK and had a bill of $141. Do NOT give this business your money. Also didn't see anyone wipe a machine after use while I was there. read more

Crunch Fitness-Braintree is a nice option to consider if you're looking for an affordable gym with free weight squat racks! Keep in mind that not all Crunch Fitnesses are created equal and offer membership at different start prices/month. For example, this location is going to be cheaper than going to other locations in the area, especially the newer ones like the Dorchester location that was previously a BSC gym. I do like this gym, though! Lots of machines but I will say the equipment is getting old & worn. One of my favorite machines that they offer is the hip thrust machine. It's not the exact one that I really like, as the one that they have uses a belt buckle, however, love that they even offer this machine for use. This and the free weight squat racks are definitely some things to keep in mind if you are making a decision of either here or a Planet Fitness, since they are priced similarly for memberships. I noticed that this gym gets very busy and PACKED. Though, this is inevitable when choosing a more affordable gym option as it's always incredibly packed, just have to figure out their non-peak hours if you like quiet gym space. read more

For the most part, the Male staff members are awesome. Very helpful. Professional and kind. The female manager with glasses has no business in her position. If you wanna go to a gym where people leave their belongings. At machines as they use other machines with zero gym etiquette this is the place for you. If you want to be told every other day that there's a class being held in the gym itself not in the rooms that are designated for classes so you now have to find some corner to squeeze into to work out, look no further . it is too small overcrowded and just lacks good staff. For the most part, the staff just sits upfront and just talks all day. They don't enforce any safety rules or anything to ensure paying customers feel safe and comfortable as they work out. I would never recommend this place to anyone. read more

Not worthy of 1 star! I tried to speak to manager Morgan and was told I could not reverse 400/month charge for personal training. I agreed to one month of training a year ago at a discounted rate. I was diagnosed with cancer, had surgery and left the gym last April or May. Today,February 28, they withdrew 800 from my account! Not only was this shady, the fact that she had no compassion or willingness to reverse charges when I haven't been there in almost a year is infuriating! read more

I really like crunch fitness in Braintree. It was clean and had really good machines. The women's locker room was also really nice and clean as well. I went on Sunday morning and it was relatively quiet. Will be coming back next time. I am in Massachusetts. read more

Crunch Fitness - Braintree - Gyms Near Me - Braintree, Massachusetts

I signed up for personal training and when I canceled they stuck it to me. I paid for years and was a loyal custome, DONT DO IT

Nice gym. Clean for the most part and the staff is nice. An issue though. From 2-4 PM the place turns into a daycare center. Groups of kids who look like middle schoolers not old enough to join a gym run around like fools. Literally run around, leave weights all over the place, hog machines and sit on them not actually using them and play on their phones. Plus some of them do full contact sparring and punch each other in the open yoga area. I've seen the kids come close to hitting a couple of girls and almost got hit myself. A gym is no place for this kind of activity. The kids are too immature and need supervision. Someone is going to get hurt. read more

Establishment seems well maintained as far as cleanliness and operation. Solo work out and no wait for any machines. Only thing that I'd like to see added would be steam bath or sauna. read more

On November 7th, I attempted to unsubscribe from Crunch Fitness online, only to encounter an unfair and deceptive practice. Despite completing the online unsubscription, the so-called Financial Manager - Morgenne Dugas informed me that they would not cancel my membership until I paid for the remaining unused months and some undisclosed additional fees. This manager referenced an online agreement that I have NEVER seen nor signed. The document lacked essential elements of a legally-binding agreement, notably my explicit consent and signature. Without my clear approval, I find it challenging to accept the validity of this so-called "agreement". Never did I read it, nor was I instructed to read it. She then tried to impose late charges onto our credit card (As shown in the historical record of the credit card payment - several $46USD charges). To put an end to this, we decided to go to the gym directly before we needed to escalate to the police. However, our attempts to cancel the membership were met with resistance, she put her other staff out and tried to spin us away multiple times. Just before we needed to reach out to the police, she finally asked another so-called "Manager" out. This kind of unprofessional behavior is unacceptable and speaks volumes about the lack of integrity of this gym franchise. This practice raises concerns about potential violations of Chapter 93A, Section 2, which deems unfair or deceptive acts or practices unlawful. Customers should be entitled to a straightforward and transparent subscription management process, and the obstacles I faced in unsubscribing are indicative of an unfair business practice. As a direct result of Crunch Fitness's unfair and deceptive actions, I have incurred a potential monetary loss totaling $91.98 - in which this is the total amount that we need to pay to"cancel the subscription" entirely and to put an end to the chaos, which also includes this disputed charge of $31.99, a solid proof of payment is attached down below for your reference. As for the unsubscription document with my signature on it - they have already provided it, and the reason isn't "moving clubs". They just made it up by themselves. I also had a voice recording to serve as solid evidence that we have cleared off all the fees that we didn't even use the gym for, and this was done when I was confronting them in-person in the gym. Therefore, it really shocks me when they are still trying to charge us this disputed amount $31.99. This situation is not only frustrating but also unjust, as customers should have the right to manage their subscriptions without unnecessary hindrances. read more

THIS BUSINESS PARTAKES IN UNETHICAL BUSINESS PRACTICES. I advise you do not go to this gym as it is not worth the way they treat you. Your time is more valuable. If you'd like to know why I feel this way, please read my full review. I tried to sign up for a month to month membership online. I had an older account, and when I signed up, I only had access to the older non-active account. As a result, I did not have a gym membership card and my phone number was linked to my old profile, which made it impossible to check into the gym or sign up for group fitness classes. This occurred the first day I went in to use the gym and the manager Morgenne Dugas was at the front desk with one other deck receptionist. I was told my account would be reset in 24 hours but it was not. As a result, I never received a membership card. If you are not aware, as per the contract, a membership card is required to be presented every time one visits the gym and access to an active profile is needed to sign up for group fitness classes. By not providing me with a functional membership card, there was a breach of contract as I was not given access to contractually guaranteed services. I was not helped in a timely manner so I hand delivered a cancellation notice with "breach of contract" written in the back of the envelope to the manager Morgenne Dugas and let her know to call me with any questions. A few weeks later, I started to get barraged with daily emails, calls, and charges to my credit card despite reporting a breach in contract. The manager tried to tell me cancellation letters are required 30 days in advance of the next billing cycle, which is incorrect as you only need to make sure you submit this notice via certified mail or hand delivery 10 days in advance (which is written out in the contract...). It is alarming to me that the manager does not know the correct timeframes stipulated in the contract, chooses not to assist members when they initially present with account issues, does not respond to emails, has a full inbox, and refuses to work with their clients. Morgenne also recently reviewed the gym on google and gave it 5 stars despite her being a manager at this business being a conflict of interest. It's crazy, the owner even responded to her -- but was it her or was it the owner? I'm not sure which is worse. While I hope things get better, I will never feel comfortable trusting a Crunch gym nor any gym managed by Northeast Fitness Holdings again after this experience. read more

Crunch Fitness cancellation process is a giant scam. first they give you a number to call that no one ever answer, then they give you an online form. they drag it out so you have to pay additional membership. i have not gone to the gym in almost 2 years and i continued to pay. When someone finally answered they gave me the run around to cancel. this is the most unethical business practice. read all the reviews they are all the same. horrible company. as for the staff i feel bad for them to have to follow the business scam models. read more

Crucnh Fitness in braintree might be one of the worst gyms in the southshore area. To start, when you sign up they won't inform you about any extra charges that they'll get you with. Even when you cancel your membership after finding out about their ridiculous extra charges they won't dispute your charges. When i asked a staff member about not being informed when i signed up they told me that they must've forget to say anything about it, which is just unexcrptable being at the front desk. For such a small gym, its not worth the price at all. read more

Be Careful. I signed up for free Trial, and kept getting notification for the membership. which stated you can sign up with no commitment, no contract and for just 1 dollar. about 2 weeks later I visited the GYM and it was not convenience for me and immediately reach out to cancelled the membership. I was informed I was not able to cancel the membership and had to paid annual enrollment fee and a month of membership. They did not care about my concers at all. All they care is about getting your money. Immediately, they charged my card for $101. 98. This is false advertising and I will be reporting this GYM to the Better Business Bureau. !! read more

No communication, did not provide me with services in a timely manner and to resolve it (under contract) Is to comtinue services with them for the remainder of the training sessions. I no longer feel comfortable there! my trainer left for a better paying training position quit unexpectedly. The two trainers I was pushed to. Flaked or never reached out. I called many times no one called me back Until weeks later. Do no go here if you want to be up charged with no communication And not receive proper services. why would I come back in for services if I had such a terrible experience. The gym knows what they are doing but chooses not to act on good faith read more

Was extremely disappointed when trying to cancel my membership several times due to a medical issue I was refused and told to come back when a manager was available. I then called another day because driving is uncomfortable for me at the moment to ask if they could cancel me over the phone since I came in and was told to return when a manager was present and was refused and given the manager schedule for the following day. The manager was not in when I went and I made the employee take down my note for cancellation. Instead of cancel me promptly when Morgenne came in she put it at the bottom of the priority list and I had to follow up again. I was also charged $18/Month because my contract was up because of this ridiculous delay and lack of compassion. In terms of the actual club itself, it was often dirty, but I wanted the standard Bench Press & Squat Rack that I could not get at a Planet Fitness. They hire teenagers as their daily staff when a manager is not in, which seems to be pretty often and they frequently are too busy chatting up their friends than actually doing their jobs. The club put up fliers all around the gym stating "this is your gym too, please put weights back and clean up after yourself", but the last number of times I was working out there at peak hours not a single wipe machine had wipes in sight, had to ask the front desk to put them out so I could clean up after myself and was greeted with attitude and sarcasm every time. I would also come in at opening every morning and weights were left all over the floor because clearly staff at closing wasn't doing their job. I worry about actual cleanliness and disease that may spread due to the lack of cleaning operations both because there were no wipes available and because I don't think I've ever seen anyone cleaning anything. For the record, I would have given this club a 2 Star if they hadn't been so in-compassionate and irresponsible handling my cancellation. And sadly, I still would have come back after my injury, but now I'll find a better club at a higher tier than this bottom of the barrel location. read more

Wow.. I cant believe a Crunch Braintree new business is gonna start taking advantage during Covid !9.. I tried to close my account with them in March April timeframe and they urged me to keep it frozen See email below Hi Geffrey, Thank you for your business at Crunch Fitness. I have received and processed your request for cancellation. Due to our billing process, I was not able to stop July's payment. That will come out on the 14th of this month. After that, you will not receive any more bills. If you have any other questions regarding your membership please let me know. I want to thank you for your time here at Crunch Fitness. Buyer BEWARE!!! read more

I recently join Crunch gym, and I really like it. I was at BSC, but they were too pricey and didn't have much to offer. I find that Crunch has more strength machine than any other gym I've been too. I find it to be a good value for a gym membership. The General Manager in Roslindale, Kyle helped me adjust my membership price so it can be more affordable for me. He has great hospitality and good customer service. Also, I want to say that the cleaning guy is really nice and welcoming. He does a good job at keeping the gym clean. read more

Bought a 1 year membership, Went for couple months then I stopped going, I came back couple months later with an active membership still that I was paying for. Stepped in and scan my code. Apparently my membership was deleted off their system and my account was not able to be found. The workers and manger tried my phone number, email, DOB, Credit Card number, Even bank route number. On the app it stated my membership was still active and they gave me a business card and a phone number, No help at all. With no success and I left because I was not able to go to the gym with a membership I was paying for... Would give 0 stars. read more

Definitely worst experience. me and my daughter was there on 3/1/2024 We were there around 11:20am or little later the lady at desk was rude and obnoxious so we did not stay and we ended up at Crunch in Brockton ma with very nicer people I definitely would not recommend the Braintree ma one at all until they change or hire more friendly employees. read more

I've been a member of Crunch since 2018. I transferred to thr Braintree location in 2019. This place has gone downhill, very quickly, in just a short amount of time. The place is very rarely ever cleaned, women's restroom is atrocious, the sinks are nasty, the floors are hardly touched and collect filth and debris. I can only imagine what the men's room looks like. The wall under the hand dryer is always growing mold. Now for the equipment. The leg press alone has been broken for over three months straight. The second leg press also went down and has been broken for at least two months. Various other pieces of equipment are broken with no signs of repair any time soon. The exterior of the building was egged over the winter and STILL hasn't been cleaned off. Only a shotty window squeegee job. It's disgusting. The HIIT class instructor shouts so loudly through the microphone you can barely hear your own thoughts through your headphones on the loudest setting from across the gym. Not to mention the playlist is always the same.. Every. Single. Class. I've never loathed Mr. 305 any more than I do today. Please. PLEASE. GIVE SOME ATTENTION TO THIS PLACE. Now that the manager is gone, presumably after attempting to poach his own customers and starting his own fitness business with his son out of his garage, please, for the love of all, please fix this place. I want to enjoy working out again and not feel like I'm going to catch COVID from how unsanitary this place has become. read more

Staff is one of the worst, specially the girl with the glasses, very very unhelpful!! One star is to much!!

Biggest rip off ever. Signed up for month to month. They wouldn't let me cancel after 2 weeks due to me having to move for active duty military. Called to try and cancel and was told I was good. 6 months later I get a call from a debt collector. Tried to call and work things out with the manager who was unfriendly and unwilling. Will definitely never recommend anyone in the military to join this gym. read more

I wanted to try a month of training sessions, after dealing with some serious health issues and stress, as a motivator to get back into the gym regularly. I always only intended to do the first 4 weekly sessions, which I told the trainer and he said that was fine, just cancel before the next month of sessions starts. The week of my last session I called to try and cancel and they said I couldn't do it over the phone but to come in for my next session and they could cancel the next month no problem. I ended up being charged for the next set of sessions and when I came in, they said there was nothing they could do. Granted, I blame their corporate office just as much because the issue was sent to them as well. All they would say is I signed a contract so they are not required to refund me for the sessions i never received. These large company chains DO NOT CARE about their customers or your life situation. They only want your money. I ended up only having 3 sessions total and was charged almost $300. It was supposed to be $140 for 4 sessions. Are they going to admit any fault on their part or poor communication? Nope. Do they care at all to try and make it right? Nope. At this point Im not sure I'll ever join a large gym like this again. It was just toxic at a time in my life when I needed positive changes. Make sure you read your contracts in full, no matter what an employee might say, make sure the policies are very clearly explained and that what they say matches whats in writing. If they can take advantage of you to get a buck, they absolutely will...also, it's overcrowded and the equipment isn't that great. I honestly think its worth it to pay extra at a smaller gym or YMCA or buy your own equipment because at the end of the day these people don't seem to have an ounce of humanity, not even during a pandemic when they know folks are struggling. All they understand is greed. read more

I've been a member for a long time almost 2 years and decided to cancel the membership because I haven't been going for about six months so I can restart it when I'm ready. I called for two things I was overcharged twice and I wanted to cancel my membership. The manager was very rude and wanted to charge me another month that I would not be there, claiming that there is some type of 30 day notice which has not been shown to me. This was sometime in the middle of November, but they're claiming it was towards the end like it makes a difference In December I got charged again for another month I called again. They cannot explain why except for the same 30 day notice. Rule I asked to speak to the manager she's not there until Monday. i'm really not looking forward to this conversation. I would suggest buying the membership out right not allowing them to go into your account, which they do offer, but not promoted. read more

I wish I could give them the rating of negative five star. Crunch is the worst business I have ever dealt with. They will pull every string to squeeze money out of you. Once they got the money from you, that is the end of the story. You will never get the money back no matter what had happened. Even if your credit was charged by their mistake, they will never refund you. They will rob you. I had 12 session of PT at Crunch last year. Toward the end of the PT, I told my trainer that I will not renew the PT. But, my trainer failed to tell the staff about it, and they charged for another 12 sessions to my credit card. I was told that they cannot refund me because it was not their fault. I had to continue another unwanted 12 sessions of PT. This year, the fitness center had been closed for the COVID-19 lockdown. I thought they will allow me to put my membership on hold until the pandemic ends and I feel comfortable going back to the gym. They started charging the monthly membership fee to my credit card since August without notifying me of the gym reopening schedule. I told them I don't feel comfortable going to the gym and asked for refund. They simply told me they cannot refund me, because they posted the reopening on the website. If you want to sign up for the membership at Crunch, be ready to being ripped off. They do not run a honest business. I will never go back to Crunch ever again. read more

Great addition to the neighborhood! Pros: - Excellent group fitness instructors. I've taken a few classes with Britt (Zumba) and Kris (Ride) and both clearly know their stuff. - Good mix of classes. - Super friendly staff. -Lots of parking. If you can't find a spot right out front, there are more on the side of the building. - Very reasonable membership rates. - Stop & Shop is right across the lot. I can order my groceries and pick them up on Sunday after my workout. Efficiency ftw! Cons: - Only a few showers and no towels. If I were planning on working out before work, this would be a drag. - Not enough spin classes - they fill up fast (but group ex manager says they're adding more in September) - As another reviewer said, music in main studio is excessively loud. I may bring ear plugs to the next Zumba class. read more

The gym is a fraud. My daughter signed up for a year membership on Jan 25 2022 and her membership should have expired this year by December. The gym continues to charge money to our account because they claimed they had informed us that when we freeze the account the membership would be extended and we would have to pay the annual membership fees two times which is $59 plus every month $12.99 which is a huge lie. Nobody informed to daughter when she freeze her membership she need to pay the annual fee twice a year. So parents please please don't send your teenagers to this gym. I will complain about this fraud to better business bureaus. read more

Location is convenient, parking can be a pain. When they have classes going on in the general area it's very loud. The set up is one big room so all the free weights are against the wall, weight machines behind and cardio machines behind that. I don't like the ellipticals they have, they are more like stair steppers. This was the deal breaker for me. I was primarily going for cardio. They don't have as many weight machines as PF in Weymouth which has a great deal. I also thought it was kind of expensive with the enrollment and cancellation fees. I can't speak to the classes but overall pretty clean with antibacterial wipes to wipe down machines which is awesome compared to spraying a paper towel. I had a week pass and bc of the lack of ellipticals I'm going to go elsewhere. read more

For the price point this gym offers everything you need from a cardio and strength equipment perspective. They post all the right signs for Covid, but don't really enforce them. Many times members are standing right on top of you invading personal space. Fair amount of gym hard-o's staring you down, acting like they own the place and taking selfies while tying up equipment for long periods. Bathroom urinals are filthy. They don't pay attention to the TV channel selections or the functioning of them. Often the tv aspect ratio image is 60% the size of the tv and left that way. It lowers the member experience. Seems like a simple fix that is ignored. Staff is pretty friendly, but also ties up equipment for personal use like using it as chairs. read more

Very disappointed with this brand. I am currently paying for Peak Plus ($24.95) membership, which includes multi club access, and now Im being asked to pay $30 to use the Braintree facility. The gym in Brockton is temporarily closed due to Covid. I decided to visit the location in Braintree. Upon entering, an employee informed me that I had to pay $30 for one month access. They shared that Brockton accounts were temporarily suspended and that members would not be charged for the month of December. Turns out, I paid for December's membership and haven't been refunded. Here is where my disappoint 1. I wasn't informed that my account was suspended and I would not have access to my membership benefits. Poor Communication. Poor Customer Focus. 2. I was not refunded for December's membership. Poor Customer Focus. 3. I would like the option to keep my account active because I want to be able to visit other gyms in the area. Poor Communication. Poor Customer Focus. 4. I am being asked to pay $30 instead of $25. Crunch Fitness is a franchise. I am interested to understand the corporations involvement in these decisions. I believe that these steps taken were to discourage members from Brockton/Boston to visit other locations which would lead to the gyms hitting capacity faster than normal. It's unfortunate. It doesn't make me feel like a member of the Crunch Fitness family. Instead I am a paying customer. read more

I signed up for this gym when it opened and havent been to it as often as id like but for the times ive been, it was a pleasant experience and chris is awesome. Keeps the gym in tip top form and hired a great staff that are all friendly and informational. Gym is clean and provides a nice hospitable environment. read more

Buyer beware. Crunch is privately owned and NOT CORPORATE. If you have issues, you have to deal with Crunch Braintree directly. And they will NOT cooperate. CHECK YOUR STATEMENTS. Crunch Braintree charged my annual fee on October 1 (the day I tried to cancel) of $63.95 each, for both myself and my daughter. It clearly states in my contract it is $49. They overcharged and will not explain why nor will they refund me. The general manager took it a step further. Since I was charged the annual fee, I figured I may as well keep membership but drop it down to the basic. A few days later I got an email from the GM Saying he processed my cancellation. I emailed 4x asking for a copy of my paperwork. He finally emailed it to me over 3 weeks later. It clearly states canceling can only be done in writing at the gym (fill out a form ) or by a letter sent USPS. The GM Had no authoriry to just cancel me. When I called him out on this, his response was due to our email communication (after he canceled me) he has the right to cancel anyone at any time and that he will cancel my daughter's membership as well (which he actually did!) He canceled hers as well for no reason. Told me I had to re-sign up again if I want to join the gym! So.... TODAY (after being canceled for no reason 3 weeks ago) I got 2 charges charged to my credit card for my canceled membership for the month of November. Dealing with Crunch is like a never-ending nightmare. Save yourself the headache. Or at least check your agreements you signed. Guarantee you they are doing this to everyone and no one knows it. And don't let them play God and cancel you without your permission. Better yet, don't join to begin with! read more

Filthy gym. The last month has been crazy with the amount of uncleanliness. I brought my boyfriend as a guest for this particular trip and he was disgusted and ended up even leaving. I've added some photos here. This has been a repetitive problem here read more

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Remember, if they ask for your email, complete address, telephone /cell#, (social security #-joking), first before you even are offered a look around the gym....back off & leave. If they are going to be THAT HOSTILE BEFORE YOU JOIN imagine how hostile they will be when you want to leave? Remember you never get a 2nd chance to make a 1st impression. read more

I had a free 1 day pass so I decided to check this place out. Pros Plenty of cardio equipment. Gym is clean and has AC (not every gym I had a membership at had working AC) Cons Not as big as I thought it would be Equipment for weight lifting is limited Summary I think this place is a somewhat better version of Planet Fitness. It's okay if you are primarily looking for cardio and/or some fitness classes. But if you like lifting weights at any level (not just powerlifters), there are better gyms out there. read more

Music isn't as annoying, I think they learned how to turn it down. Great gym otherwise. Surprisingly not packed or even crowded compared to the other gyms I've been to around town. Could use more leg day equipment but maybe that's just me. Hands down though, compared to anything else around Braintree/Quincy, this is the best. And I did literally check out every gym when I moved to Braintree just to make sure. read more

Great gym especially for all that it offers for the price! All new machines, tons of classes, the staff if friendly, I love the hydro massage chairs and it's neat and clean! Super convenient being steps to Stop and shop etc so I can literally run in a grab a few for dinner after my workout if I have to. read more

Worst customer service ever! My boyfriend and I got memberships here on the same day together. Once covid hit I was unable to go back into a gym. They will not allow me to cancel without paying them a few hundreds but let my boyfriend do it for 50 bucks! They are super rude and legit make up new rules everyday, do not sign anything from them! They just tried offering me a damn loan instead! They are all about screwing you for your money! Not a good business, and it was always dirty anyways. read more

Good value for a commercial gym, you definitely get your money's worth if you have the basic membership. Reason for 3 stars is however is overcrowded it is. I've been a member at a few gyms in the area, but the rush here from 5-8 is ridiculous. Good luck finding a spot in the gym where there isn't somebody breathing down your neck. read more