I've been coming here as a guest with my friend. There's not many crunch fitnesses around. Maple grove location is the closest to me. Downside of it is that it's very busy. So many people in one compact area. Sometimes it's hard to get on equipment. Plus side is there's a nice sauna, and nice equipment. read more

Not enough machines- only one hip abductor machine.. someone is always on it and people use it as a chair to sit and relax for 5-10 min at a time.. Also only one machine for hyper extensions. If they got more of the popular machines it would make it a better experience. read more

Classes are great. I have been going to HIIT twice per week for the last 3 years and have seen results. Downside to this gym is that it is filthy. Tanning beds are not cleaned after each use with brown lotion splatters all over the wall and mounds of dust piled up around the bed, now self-serve cleaning. When I addressed this concern with the manager, he said that they have over 1k people visit the gym every day. I would think that in that case, it would be even more important to clean and sanitize but nothing has improved over time, and I only see female receptionist cleaning if anything. I'm tempted to report to OSHA. read more

This gym is quite impressive compared to other gyms that I've been to. Although if you want to have the best workout experience it would have to be earlier in the morning or late at night. Because the rush hour here is no joke. A ton of members start to show up by 8am. Service is good and knowledgeable and are able to help people out with questions. The vibe and music playlist are good. I would recommend this place if I lived closer but at this time I just go there to get some training in with a friend. read more

the trainers and the staff don't know how to treat other with respect, when they are on a machine working out they just tell them to get off because they are training someone and say that machine is reserve when it's clearly not reserved because nobody's been touching it for hours, but what I'm mad about is the way they tell the person to get off the machine in a rude way. I would not go to this gym anymore or recommend my friends and family... read more

Absolutely horrible experience. I rarely leave reviews, but this needs to be addressed. I had an appointment for a free trial, and to meet with a personal trainer. I was told to ask for a specific trainer once I got there, as I was previously scheduled at a different time, with a different trainer. When the trainer came up to me, she looked me up and down and was extremely rude. She accused me of having my days mixed up, as she had someone else booked with her at that time. I showed her the text messages, and she still was extremely rude, and not welcoming. After about 10 minutes, she stated that the first trainer I was scheduled with, could get me in, now. The second trainer didn't even come up to me and introduce herself, she just walked to the back and I was told to sit at a desk and she'll be right with me. After about 15 minutes, no one showed up and another trainer came over to ask if I had been helped. I was so frustrated at the point, that I actually started crying. He was extremely sweet and took me outside so I could explain what happened. He was very empathetic and apologized for my experience. I don't think the two woman trainers understand that I was being vulnerable, putting myself out there and they made me feel like I didn't belong there, and were very cold. Moral of the story, I called the manager to tell him about my experience, and my hope is that all of the trainers are made aware that the logo: positivity, inclusivity, and fun.... starts with their employees and how they treat "customers". read more

Very busy from hours of 4 until 8 or so. Hard to find any machines open. They could use more benches there's only 3 or 4 so definitely not enough for the amount of people there. Overall, a really good gym especially for the price. Tons of equipment and cardio machines, they also offer classes and trainers. read more

It's okay, maybe a bit crowded. It seems like it's has all the instruments: it's alright I guess

Good: lots of nice equipment. Bad: almost everyone at this gym is recording with their cell phones and posting to social media. This both makes me uncomfortable as I do not wish to be recorded and it makes people take twice as long at their stations. This gym is nice but I would rather pay the premium price of lifetime fitness than be recorded by 10 teenagers. read more

Not a bad fitness center...has everything you need when it comes physically bettering your life. Cons...the amount of high school kids read more

I checked out crunch on a free trial after my usual gym closed last week. (RIP Snap fitness Maple Grove north). Overall a solid space to train. I was surprised by how busy it was at ~11 am on a Wednesday but there's plenty of space and I did not have to wait for any equipment. I get vibes of "globogym" from the movie dodgeball. Not saying that's a bad thing! Just the vibe I got. The locker rooms are large, clean and have nice private showers. I appreciate the personal lockers outside the locker room that can be locked with a code for smaller personal items. I did notice several folks resting on machines, recording themselves on the floor for social media and keeping gym bags out on floor. Not sure if they have policies about this or not but nothing like that was being enforced. I'm all about gym etiquette especially at busier times. I plan to be back because the price is reasonable. read more

Great environment to workout in! Definitely is a little crowded during their peak times (of course) but I live going here! Prices are great and locker room is decent. read more

Problems canceling membership.Canceled 3 months ago,billed 2 months more.I have email of cancelation. No attempt to give 2 months back. Gym is nice, otherwise. read more

Beware! They have thieves at the gym, they know about it and do nothing about it. 2 times in 3 weeks someone broke into my locker. Respond from evening staff - buy a lock from us. Very unprofessional, no help at all. They don't want to do anything about it. So I will post everywhere I can about this gym and it's staff so people know to avoid this place. read more

Crunch Fitness - Maple Grove - Trainers Near Me - Maple Grove, Minnesota

See all

Staff: not enough knowledge on membership details. When i wanted to cancel the membership on April 2023 but i want to workout till mid May month. They told me not to cancel until until last week of billing date on May. Then I followed what they suggested, as soon as I cancelled the membership on last week of May they charged me the monthly fee as well as yearly fee. When i called them the staff they told me that i should get a refund in such scenario. I spoke to 4 different staff and all of 4 staff agreed that i should be refunded. And when finally after two weeks and 4 attempts of phone call, talked to manager and he told me I wont get refund and told me staff are all well trained about the gym rules, membership fee details and also it is what it is. Its your loss we don't do re-imburstment. The worse part is they billed me 3 days before usual billing day. So be-careful when you want to cancel the membership, don't rely on the staff's suggestion. Clay C / business owner: Be-careful about your business, know your staff. Especially when you have such management and staff. I don't think we like to come back again or recommend the club. Will be able to help me on my refunds? Thanks read more

Cons: Locker room / sauna / bathrooms are absolutely disgusting. Fleas are present and Mgmt has been aware of the filth for over a month and refuses to take proper measure. The club is run by kids (young adults in their late teens - early 20's with clearly no work ethic because they'd rather chat with friends or scroll their phones than refill the wipe stations, mop the floor or clean said bathrooms. Do you like being photographed by people who either think they're influencers or "checking their form" (I was told this was the reason one particular member needs to film every workout she does which is a complete joke), if not don't become a member here. Signage states no cameras yet nobody enforces the rule. Signage says no gym bags in the workout area, yet nobody enforces the rule. Spill your entire water jug? Don't clean it up, and don't worry nobody who works there will either. As mentioned above the fleas are migrating into the sauna so when it's working I wouldn't recommend going in there either because of the filth and clumps of hair and nail clippings etc. The red light therapy is a scam, it's basically a tanning bed and I doubt they're cleaned regularly. The massage chairs are ok but I doubt they're cleaned regularly. There are now 10-12 personal trainers who work here, lots of turnover in this position and most of them have an arrogance about them. This gym is over crowded and either over staffed with laziness or understaffed with competent employees. Pros: $13/month, there are a couple nice/friendly personal trainers who work here. I saw a male PT (I think his name was Jake) trying to clean areas that were being neglected a couple months ago, but as a PT, your job is to engage and build a client base to train, not clean. read more

I had a membership to Crunch for the free month trial and I decided to cancel it right away for various reasons. I went into the gym 2 times to try to cancel it. They told me I had to come back both times, and the 3rd time I came I had a scheduled appointment with the manager, and he was busy during that time with something else. Someone else decided to help me and I signed an official document that cancelled my membership in January, and now since April I have been getting charged for the membership. I want my money back, and I'm super disappointed. Don't waste your time or money here. read more

I have been a member since April 2022. The club opened in January of 2022. If I were writing this in the first couple of months, i would have given a 5-star rating. Unfortunately, the newness is beginning to wear off and has moved to a generous 2-star. I really hope Clay C sees this. The Good: Lots of equipment and it is rare that you have to wait to use something. And if you do, the wait is short or there are alternatives available. The equipment seems to be very high quality. I've taken several classes and they were all great. From what I can tell people really enjoy them, easy to sign up for and scheduled throughout the day. The Bad: Overall, the gym is not being maintained. Several months ago, wet wipes were installed. This was appreciated but often times the dispensers are empty and equipment is inconsistently wiped down. There is no instructions or expectations set for members to use. My recommendation would be to wipe down before use rather than assume someone has wiped after using. Little things like missing knobs on equipment or torn padding are starting to appear. The staff seems content to sit at the front-desk rather than monitor the gym, encourage wiping of equipment, enforcing the "no bags in the gym" policy or clean up spills that result. As a result, the gym can at times get very cluttered. Staff does not seem to care. One day, someone spilled their workout drink. I watched it for the hour and a half I was there as staff walked right by it. No one did anything about it. I finally, on my way out, told the guy sitting at the front-desk he should clean it up. He looked at me like I had asked him to do the impossible. The Ugly: The gym and in particular the locker rooms are getting filthy! There does not seem to be any scheduled cleaning. The floor in the gym is dirty as many individuals wear the same shoes from outside into the gym. There is nothing preventing people from doing that, but it does introduce a lot of dirt. No big deal if the floor was cleaned nightly. The locker room is a whole other story. Shortly before Christmas, one of the showers had clumps of hair in it. Not sure what someone was trimming but it was nasty. You might think it would get cleaned up as part of the on-going maintenance, but it sat in the shower for at least a week and a half before it disappeared. That proves how infrequently the showers are being cleaned. When stepping into the showers, you get a whiff of mildew. The locker room floor has not been cleaned in at least 3 weeks as evidenced by 2 dirt clods that remain on the floor. This demonstrates how infrequently the locker rooms are being cleaned. If you choose to use the locker room, be warned! I do not share this review to be an a$$hole. I share this in hopes that management takes note and implements steps to ensure the club and in particular the floor and locker room are maintained and cleaned on a regular basis. This should be a club that all members can be proud of. I've referred several friends over but in the current state, I would be less inclined to make a referral without first giving a warning. Once they get their cleaning protocols in place, this would easily be back to a 5-star rating. read more

I have been at the Maple Grove crunch since 2022. I must say there are differences in services per branch. I have noted the young men / boys and sometimes girls/ women taking picture or videos of others. I have been of the victim ma at times. I reported the concern to the front desk. I know for a fact that management has no control over other phone. However I think there should be rule(s)to stop recording others. Management understanding and concern also. Over all I really like the facility. I would have give n a 4 or 5 stars if this issue was not noticed. If his does not stop, I will have to withdraw. I am doing my investigation and hope to capture someone very soon. read more

Literally the worst level of service I have ever experienced. All of the employees fail to even acknowledge your presence as you enter their building. You try to get help at the counter and they barely know what they're doing. Rude. If you can imagine the rudest person you have ever encountered.... I guarantee you, the have nothing on the staff at Crunch in Maple Grove. They are the absolute worst gym experience I have ever had in my life. I HIGHLY RECOMMEND AVOIDING THIS FACILITY DONT WASTE YOUR TIME OR MONEY ON THEIR AWFUL SERVICES.... Better yet lack of services. If I could put a negative star you best believe they would get it!!! read more

I would totally give this gym a 4 or even a 5 out of 5 rating, but the reason why I won't is because the people at this gym are obnoxious as f*ck. 90% of the people who attend this gym are a bunch of prepubescent or teenage d*uchebags who hog multiple pieces of equipment, take forever to film their workouts (while still hogging said equipment), and pose practically nude in front of the mirrors. It's ridiculous. The gym is otherwise very very clean and has a lot of solid equipment, but the people who go ruin the entire atmosphere read more

A decent gym to workout In with lots of equipment. However lots of egos walking around In there. Crunch prides itself on a "no judgement" zone but all you feel from some of the people in there is just criticism. Also noticed the "coaches" appeared to be mocking someone from the staff desk. People wonder why others cancel memberships to gyms and it's because of that. Your job as a coach is to help people grow and achieve goals, not drive them away. Also, substance abuse has been used in the gym locker rooms. read more

Worst membership rules. Beware of their hidden fees that are not disclosed and are used at their discretion.