Wonderful spa when you visit Kirkland area. An absolutely incredible massage and spa experience…read more The staff professional, clean, and modern. I definitely would return again.

A nice place when you visit Kirkland area. An absolutely incredible massage and spa experience. The…read morestaff very friendly Room is clean, and modern. I definitely would return again.

Eric and Anna were amazing! I surprised my husband with a…read morecouples massage here yesterday. We were both extremely happy with the massages, especially for the price! Eric put a lot of effort into my neck and shoulders, waking up the day after I feel refreshed and much less tense. We will definitely be coming back!

When this place first opened I chanced upon it and a lady named Ying worked here. She was friendly…read moreand gave a decent massage. I also got deep tissue done by a gentleman. He gave the best massage I've ever gotten, really knew his stuff. I bought a 12 hour massage pack from this place since I had two good experiences. However as I started coming here through out the next year, Ying had left and I didn't remember the gentleman's name so every time I came back I just got whoever was available. There is this one lady, don't know her American name either, but her Chinese name also had Ying in it. I remember because both ladies have part of my name in their name. This lady gives the worst massages. She digs her nails into you when giving pressure and she presses on you with her arms which is okay but it's boney and she misses and ends up hitting some bone instead of muscle. I took my sister here for a couple massage and she got the same lady and didn't enjoy her massage either. She said the lady massaged her in places where she didn't care to be massaged and I knew what she meant. On top of this one time I got a 2 hour massage from this lady and I tipped her $30, which is more than 20%, she made a stink face at me and frowned!! I was taken aback how could someone frown when I give them a tip. I felt bad about it but didn't want to think about it and just left. My suspicion was confirmed when I returned with my sister and we got a 1 hour massage each. I tipped $15 each and the lady again made a stink face. She also complained that the $10 bill we tried to give her was old and ripped at the corner (like it's still money!) to get us to fork over the $20 bills we had instead. The owner was there and she asked nicely for more money saying the masseuses work hard so we were pressured into giving $20 each. They basically expect $20 tip here for each hour. I am actually happy to give that but this Ying lady gives mediocre massages and expect more. When I finished my last massage in my pack (thankfully it was good I got a gentleman the last time), the owner asked me if I wanted to buy another pack. I declined saying I was moving away (and I was). She also made a stink face for some reason instead of wishing me well. This is so rude!! If the massage is really really bad I would say something but for something like being rude especially towards tips, I felt awkward to call them out on it. It ruins the experience. I was just using up my massage package I already paid for. I couldn't wait to GTFO, and never coming back here again!

great massage, really refreshing! worked out all the kinks in my back. Great atmosphere as wellread more

I spend a lot of time in downtown Kirkland and I have noticed this place many times out of the…read morecorner of my eye and recently I decided to take the plunge when my upper back/lower neck had a tweak. I was very pleasantly surprised. What a gem! I was apprehensive at first because of the stigma that has become attached to massage places in recent years. But, despite my apprehension, I went for it and I'm glad I did! Went in and was greeted by a little bundle of energy named Jessica. She was quite personable and friendly and dressed very appropriately, which was good to see. It took less than a minute for my apprehension to vanish. With the knot in my back/neck, I felt like I needed someone strong...and I told her that and I asked if she had another masseuse available, because she is quite petite. She told me the other girl was busy and assured me that she was strong enough. It was quite cute actually, she said "don't worry, I am very strong" and I was just like, "well, okay!" We agreed to an hour, I got ready in the room, and soon she came in and we got going. The hour went quickly and the massage was outstanding, a real good combination of Swedish and Deep Tissue....AND...she WAS surprisingly strong. I was amazed at times by the pain (good pain) she was able to inflict on me at times during the deep tissue. The whole experience ended up being quite enjoyable, from start to finish. Moments of quiet with nice music...moments of relaxation...moments of good pain...and a few laughs because she really has a great personality and good sense of humor. Not even a hint of any shenanigans, which was a pleasant surprise...and the atmosphere was really nice, clean, and professional. Oh, and the knot felt significantly better by the time we finished. I asked her if she was licensed and she pointed to her license hanging right on the wall by the front desk. Just a good overall experience and I'll definitely return.

I went there few weeks ago. Nice place and friendly staff. The only issue I had was with the…read moremassage therapist leaving during the massage so many times to answer the question honestly or talk to Clients and even talking in the room with other employees while doing the massage. The pressure was good as I requested a deep tissue massage but I could not fully get relaxed with her in and out of the room. I may try them again and see.

I had a massage yesterday and today I'm having a pretty bad pain on my back - not sure if the lady…read moreknew what she was doing but I had massages before and never had this feeling.

Rachel is sooooo incredibly knowledgeable about skin and solutions. Her treatment is next level and…read moreshe doesn't try to sell you products you don't need. I will gladly keep going back because calling her a Master Aesthetician is accurate and not just a title.

This place has the kindest staff who are professional and get things done!…read more The facility is clean, there's plenty of parking, in a great location, and I feel that their prices are fair. I would highly recommend this place due to their professionalism, prices, services, and care.

They gave me exactly what i wanted and were very nice and polite, i came in with three friends and…read morethey were able to take us all in and were fast clean and very well done. they gave me the almost exact colors as the ones i showed them definitely will come back when i can.

I would not recommend this place. I went in to get my toes done and it was poorly done. I let them…read moreknow that I was unhappy with the results and they offered to fix it when they try to fix it they put me in with the same person and for a second time, they were unable to do a good job. In the middle of it, one of the machines ran out of battery and they did not notice and when they went to do a second coat, everything got really wrinkled. The pink color in the picture is how my nails usually look and the white color is how they did it here.

We made an appointment for two people at 7:30 to 830 for a 60 minute back and foot massage and it…read morewas phenomenal! It was a very calm environment and the music was nice, the massage and attention to detail was terrific. I would definitely go again and I'm looking forward to visiting my friend and we'll plan on booking a visit every time I come to town!

I visited Joy Spa based on its reviews and wanted to give it a chance, but unfortunately, my…read moreexperience wasn't positive. I was given a male technician. I quickly felt extremely uncomfortable as he kept pressing himself/rubbing his junk against me repeatedly. At first I thought it was an accident until it continued to happen no matter how much I pulled away. I was super uncomfortable and didn't know what to do and stopped the massage early to leave. This behavior is unacceptable and should never happen during what is supposed to be a professional and relaxing service. If you're a woman be careful of seeing a male. Please do better at having a safe professional environment for customers.

I had a wonderful experience and Eris B. is absolutely amazing! She truly listens to what I wanted…read more She takes really good care of the hair. She was able to color correct a botched job at another place. She was super detailed in getting all of my hair foiled without leaving gaps (even the underneath) which is not easy to do. She gave me a beautiful blended blonde with the "money piece" (light piece in the front) exactly how I asked. She also did an amazing hair cut that frames my face so well. The best hair color, cut, and demeanor I have ever experienced when getting my hair done. She is also very kind, patient, listens to what the customer wants, and makes the whole experience very stress free and comfortable. She is also very fair and honest with the pricing. Thank you so much for doing such an incredible job on my hair!

I moved to Kirkland from Houston and wanted to find a new stylist/salon that would truly listen to…read morewhat I said I wanted for my hair. It had been twice the time between my usual cuts, so I understood that a stylist might have to use her imagination to picture the "overall vibe" of my cut when freshly styled. Though some clients were happy with Winslow, the percent of appalling reviews from clients scared me away. I chose a different but equally unknown Kirkland salon from those posting on YELP. While my cut there wasn't perfect, I did at least get a boring version of what I requested -- a style cut short and flat against my head on the left side, gradually lengthening in the back like a short rounded cap that hugged my head and tapered to the nape of the neck, and left long on the right side of my head but shaped to encourage the resulting deep wavy locks to hang languidly over and shade that side of my face. Like, drama. The stylist followed my instructions literally, but she failed artistically to create the look, or mood, I wanted. At least she did a decent job rather than ruin my hair, as too many clients in reviews of Winslow had complained. How hard is it to find a stylist who actually listens to what clients say.