I love writing handwritten letters and sending them via snail mail. It adds a personal touch that…read morein our digital age, we're slowly moving away from. I visited this post office to mail a couple of letters. It didn't look like anyone was working today because when I walked in no one, not even a customer was around. But, soon enough, a postman emerged from the back who took his time to assist me. I needed smaller envelopes which were not located anywhere in the lobby. You'll need to ask for one which they keep behind the counter. The envelopes are a standard size and they are prestamped for your convenience.

I rarely write reviews but after so many bad experiences at this establishment I had to say…read moresomething. The workers here have awful customer service that borders on rude. I would recommend bringing your business down the road to Galveston Pack & Ship. They are SO much more accommodating and pleasant.

Between Port Bolivar and Crystal Beach post office im not sure which one is the worst. They have no…read morecustomer service they just send your package back. They can't think that you know I have a customer with that name let's get the package to them . No they just send it back. You talk to the Post Master over these locations and she want do anything to help you. You feel like beating your head on the wall when you deal with them. Not even going to give them a 1 on the review.

This is the closest post office to Enterprise car rental. I wanted to avoid having to check a box…read moreof books for my flight after my cruise. Stopped in here to send them home media mail. No line at 8:15 am on a Monday morning. One employee staffing the counter. She was nice, friendly, and helpful. Decent sized parking lot plus plenty of parking in the lot for the strip mall next door. Would use this post office again.

According to Yelp, this is my only 1-star after 137 other reviews. Hopefully that tells you how…read morepoorly this USPS runs right off the bat. Two days ago, one of my packages had been deemed undeliverable because it couldn't fit in my mailbox. The package was neither huge nor heavy, but the courier made no attempt to ring the leasing office and hand it to them instead. I opted to pick up the package the next day through the USPS website. I showed up yesterday to a long line of people and only one employee. Luckily, no one had been standing in the customer pickup line so I figured I'd be out in a couple minutes. I waited for 5 minutes before asking the front desk employee if anyone had been servicing the customer pick up line... he replied emotionlessly, "nope, it's just me." Lovely. I switched to the general service line and waited another 15 minutes. Two other customers even abandoned their spot frustrated. By the time I get to the front and ask for my package, I'm told that they can't find it; the delivery driver must've mistakenly attempted to deliver it again. Well, that was an incredible waste of time, but at least a courier will attempt to deliver my package again today, right? Hopefully? Nope. The tracking number didn't show any attempt to redeliver so I had to pay this dreadful post office another visit today. Miraculously, they found my package in the back this time and I didn't bother questioning how. Over the years, I've learned to spend as little time as possible here. Avoid coming to this location. The USPS on 23rd St runs much smoother despite its smaller size and crowded surroundings.

We just started using Galveston Pack and Ship to have our mail delivered. It has been a wonderful…read moreexperience! I no longer have to worry about my packages: 1.being taken from my porch. 2.being misdelivered by Amazon,FedEx, UPS, etc. It's so convenient to have a service that will take care of my delivered packages. And ALL of the employees there are super friendly and professional. And a special shout-out to Abraham for resolving a Amazon mis-delivery issue that was the fault of Amazon. Abe is the best!

This place is really the best! The workers here are overly accommodating, and pleasant to chat…read morewith. They've helped me time and time again with package returns and pick ups, often giving me little "neighborhood discounts" along the way. Can't recommend them enough!

It usually doesn't take long here u less someone stands at the counter and tries to figure out…read moretheir problem with Amazon. The only improvement to the services at this UPS is they could ask the customers to step aside to conduct their business. And then once the customer is ready they are taken next in line. That would be fair and would speed up the process

I am a islander and been coming here for year's and always had issues with the Hispanic employee he…read morerude, and keeps loosing my packages I reported this matter to Suzie repeatedly and continues, now again this idiot doesn't want to scan my packages and I believe he give them to wrong carrier intentionally this is the 5 time he has done this. Everytime ! Only with him and he tries to blame others now I screwed $160 and my customers upset this is wrong and he needs to be fired no more I am sick and tired of this guy. Here my tracking and shows never scanned? If your the owner please take action 92001903620877300076127237 , 92001903620877300074617594 , I am loosing money and I need the owner to refund me for my lost due to that employee actions. I really hope he is fired.

Staff is nice but EVERY time I come here, they are closed... yes, during business hours. Super…read moreinconvenient to pack up your kids in the rain and them not be open. PLEASE HIRE A SECOND PERSON TO BE THERE IF YOU NEED TO RUN ERRANDS

I was a bit flustered when I was in the store. I bought 80 stamps and was charged $76. When I got…read morehome I realized that the actual cost of the stamps was $62.50. That is quite an up charge for stamps. Also the stamps I received were dated in 2016 and no longer sold at the post office. We are visiting from out of town, so I am not familiar with the store, but it is very frustrating to be overcharged.

I use the postal service a lot. (Don't have much choice when it comes to mailing a letter). We…read morehave great customer service, but the system itself needs major improvements. For the price you pay for postage it shouldn't take a week to mail something across the country. Especially when you pay for priority mail.

Marked package as delivered when it wasn't then the agent on the phone essentially told me tough…read moresh!t and there was nothing she could do since it was marked as delivered and wouldn't look into it any further than telling me it was delivered.

I can't tell you how many times I've been left a key for a parcel box and have someone else's…read morepackage. The amount of money I have lost because the tracking says "Delivered" yet not delivered to me. So it's hard to dispute. I have made multiple trips to the post office to ask about the mail courier's ability to just read the label. I have never lived any place where the mail couriers mess up 4 times out of 5 most days. If not my package, my neighbors!

5th time we've had problems with delivery of packages. I believe the same mailman was working each…read moretime.

Always the best service. Smells good too. Super clean refreshing. They open up early. The staff are…read moresuper sweet and helpful. Jill especially is a sweetheart.

This place is way too small especially when you have prepaid items and there is people in the small…read morelobby. During these co-vid times this makes people uncomfortable. This problem would be a non issue if they had a tilt bin to put your prepaid boxes in outside of the lobby area. This is the only post office I frequent out of 4 that does not have it. The location of the post office and the intersection makes it nearly impossible to make a left turn out of the parking. It's very dangerous! All that being said I'm still rating it 3 stars because the ladies that work here are super friendly and awesome.

Love this place, always get a much better experience here . The owner is extremely helpful and…read morepersonable as opposed to the robotic UPS or other shipping stores. She will work with you to be creative and ship your stuff the best way

their the best…read more true customer service. rather go here than the mean post office in baytown.