I don't know where to start. They were terrific up until we signed the contract with them. 1. The project manager didn't show up when subcontractors were around, resulting in so much dirt being removed that we had to pay ADDITIONAL money to get dirt delivered. There was no attempt to even do a rough grade, just left sand and rock exposed to the elements resulting in the pavers to shift. 2. The install of the electrical equipment was put in facing the fence. My husband had to ask if we were expected to cut a hole in the fence to access it before they comprehended why it was an issue. 3. The filter was installed too close to the house, and it is inaccessible for proper cleaning and maintenance, even by a professional pool service company. When I brought it up I was told to completely decouple it from the piping to access it. Yeah, that's not how it's supposed to work. They then said the professional pool service company "just wasn't a good one" without even knowing which company it was. 4. The electric heater and wiring installed keeps tripping. When I brought that up, they just didn't respond. This was after they installed a gas heater knowing we didn't have gas to the house and that it was in the install notes to put in an electric heater. Don't worry, we got an extra $4,000 bill for that. 5. Following the installation of the filter and booster pump, they left it turned on and left running without the filter being engaged. When I reached out, they talked to me like I was an idiot until I took a video and sent it to them of the extremely loud metal on metal grinding noise that was coming from the booster. Looks like we get to replace that now. We are now working with a lawyer as they refuse to respond to us. read more

Find someone else to build your pool if you want good communication and follow through. I've never dealt with a company that simply ignores and doesn't reply to emails, phone calls, or text messages from a contracted customer for months at a time. I'm still waiting for the winter cover I purchased and was supposed to be put on in Oct 2023, it is now March of 2024. I have very little confidence we'll ever get it. I also have little confidence the drainage pipe from the auto cover channel will ever be fixed. Without a doubt, the worst experience I've ever had dealing with a contractor. read more

CBA ghosted us mid project after collecting more than $80,000 from us. We have not seen or heard from them since December 2023, the day the shotcrete was sprayed and forms were left in. We found the owner Thomas Jason DeBosky had his license revoked. It appears he is in business again as or with Anchor PoolScapes. We have secured legal counsel. read more

Crystal Blue Aquatics - Current state since 12/2023 - Pool Cleaners Near Me - Leesburg, Virginia

We signed the contract in July 2020. They finished the pool in May 2022. It was a nightmare getting it done. They didn't have people to help build the pool and the manager, Morgan Hunt, went to a 7-Eleven to pick up undocumented Latinos to help finish the pool. The Latinos brought in several cases of Beer and attempted to put on the tile while drinking on the job. I told them they needed to leave but they didn't listen and started putting the tiles on crooked. I left numerous voice messages and emails to Jason, the owner, and never got a call or email. Morgan finally called me and showed up on-site. He saw the crooked tiles and ended up firing the guys. He found another crew who had to redo all the work and ensure the tiles were properly placed. So many issues transpired with multiple leaks of our pool. They built our pool on a hill(up against the hill drop). They didn't tell me I needed a retaining wall. So we had to get a structural engineer to asses and they were so shocked that Crystal Blue Acauatics built the pool on a steep hill. We ended up getting a 14 foot high retaining wall costing us $148,000 with an engineering company (JES). The total cost of the pool through Crystal Blue Aquatics =$130,000. I would have never purchased the pool had I known we needed to get a huge retaining wall to avoid the massive erosion that would transpire after building the pool. There customer service is extremely poor!!! Would not recommend them at all. read more

Pass. Absolutely terrible. I highly recommend you take a pass on Crystal Blue Aquatics. Their sales professional is their most capable employee & that's what fools you about the company. Except he can't deliver what he promises. After that, there is no communication or coordination. It's the worst run construction company I've seen in the Northern Virginia area. read more

Crystal Blue pools is fabulous! They have been servicing my pool and client's pools for years. The service team is wonderful and provides prompt and courteous service each week and always provides a follow up email. Jason snd his team gave my pool a facelift last year as well, with a new pebble tech surface, tile and reset all my pool coping and RE-caulked everything. It looks like a brand new pool. I also rely on Crystal Blue for pool inspections for my real estate buyers. I highly recommend Crystal Blue Pools LLC for all pool needs, service, installation and rehabilitation of existing pools. read more

Crystal Blue Aquatics - Pool - Pool Cleaners Near Me - Leesburg, Virginia

We hired this company to install a pool and they have ghosted us. We started this process in 2021 and we are at the last step for plaster and haven't heard a word. The owner Jason, won't' communicate any longer and when he did it was text messages filled with empty promises of dates and times that he would come and have someone finish the job to now nothing, We are so sad as we have children and we're hoping that we could finally have them use the pool this summer. This has been very disappointing and heartbreaking as my home has a gigantic cement empty box in the back and I am out thousands of dollars! I just want them to finish my pool and I am at a point where I have no idea what to do anymore. When we call the office we get the same secretaries that answer the phone and say "hold on" knowing that he either is not there or is screening his calls and states that we will give him the message. I have no choice but to hire an attorney and try and get my money back, Don't use this pool company if you want a pool in this century. read more

Installed a Jandy pool heater on April 12, 2018 for $4,115.00. After the installation they would not return phone calls or service the heater that was installed incorrectly. I would not recommend this company and I am not sure why Jandy allows them to be an authorized dealer. read more

Wouldn't work with this company if you paid me to. These men have a disgusting attitude and limited knowledge Completely unprofessional and desperate for business- very money hungry. read more

I have to say, if you are looking for a pool service that takes their clients seriously then look no further. We've been clients of Crysatl Blue now for 4 years and Gavin and his team are conscientious and follow through on what they promise. Not always the case with other services. Trust Crystal Blue Aquatics with your pool needs. read more

I cannot say enough good things about Jason and his team. Jason did a pool inspection back in August prior to my wife and I purchasing our home and took his time to walk us through all the ins and outs of what we were expecting in terms of maintaining our pool and all of the equipment. Most companies will just do work and leave, but Jason was patient and said his staff was even willing to teach me how to maintain the pool if I was willing to learn. He even explained why certain decisions were made in terms of the equipment for our pool. Fast forward to September, my wife and I called CBA to have them close our pool for the season, and two members of his team showed up, Gavin & Brian. They were the most respectful, patient, and friendly guys you could ever meet. They walked me through everything that they were doing and even gave me tips and pointers on how to maintain my pool during the winter season for an easy spring opening. CBA is all about the customer! Do yourself a favor and go with them! And just for perspective... the company that built the pool is a company in VA; still waiting for them to call me back... read more

Do not use. Ever. Unprofessional, unresponsive, "tried" to charge me more money than what was contracted, late, did not come every week for maintenance throughout the summer according to their contract, did not communicate what they did during maintenance, never closed the pool and never explained why even though it was part of the contract, late, did not clean the pool well, sloppy work on the pool renovation, never replaced a cracked coping tile even though it was a manufacturer's issue (too difficult), was expensive, unresponsive to phone calls and emails, late, unresponsive, late, unresponsive, late and unresponsive. I was frustrated with them from May until October and will never use them again. I should have done better research before contracting with them. read more

I had been working with Crystal Blue for all of my pool needs including new heater (2013), new filter system (2014) and new pool overhaul (2015) as well as weekly service contract until this year. They had always been responsive and mostly professional with a few miscommunication events here and there. Sadly this has all changed. I received an email from their new service manager this winter promising upgrades to service and the team with tales of a more professional organization...sorry, this just isn't true. I set up my pool opening in February for this week only to arrive home on the planned day with the cover still in place. A few emails to Crystal Blue solved the mystery with the answer of 'oops, we messed up', we'll do it tomorrow. Sadly tomorrow happened again with no pool opening. Today's message was 'we'll see if we can get to it next week'. Fat chance, you're fired now and forever, no chance I'll work with these guys again. Fool me once shame on you; fool me twice shame on me! I've moved on to a new pool guy that will hopefully tell me the truth! read more

I've had Crystal Blue Aquatics take over from our prior provider and have been very pleased with the results. They've redone our tile and pool surface in a professional and cost-efficient manner. Jason responds to me quickly and comprehensively. Our pool looks better than ever, and the professionals working for him are the best. I highly recommend them without hesitation. read more

Crystal Blue Aquatics, has done an amazing job on maintaining and helping me with my pool! We had another pool company that installed our pool and they did a horrific job and left us hanging with a pool we could not swim in during the hottest days of Summer! Crystal Blue jumped right in no questions asked and on a weekend at 8pm his tech showed up! I can call them or text them anytime and get a response! My pool has never looked so clean and clear! My whole neighborhood uses them and I would highly recommend them!!! Excellent staff and customer service and very knowledgeable! read more

Is there a negative star rating? This company closed my pool once and did a good job. When I tried to contact them however to get a bid on renovations they never returned calls or emails. When I finally did get "Jason" to answer the phone he was rude and unprofessional. I guess they have so much work my 40K renovation is chump change to them. Fortunately there are a lot of other reputable pool companies around who know how to treat their customers! read more

As a residential Property Management Company in Northern Virginia, TMKenny Property Services has learned to rely on Crystal Blue Aquatics for all of their pool needs. They are responsive and just as we are, Communication is key. read more

I've worked in the past with a local independent pool guy. Never responsive and clostly. CBA got recommended to me by a neighbor and were very responsive, reasonably priced and more important they know what they are doing. Will be using them again in the futaure and already referred them to other friends for all their pool needs. read more

We've had a few pool companies but no one has given the quality of service like these guys. I've been particularly pleased with how quickly emergency situations are dealt with. For example, Our heater broke, they had guys out and the part ordered in no time. read more

Jason and his crew are great guys to work with. We talked to several other pool builders but ultimately decided that Crystal Blue Aquatics was the right choice for us. It was very important to us that whoever we chose to build our pool was responsive and Jason has always responded to texts, emails and phone calls mostly within an hour or so. You won't get that with other builders. Lots of choices on materials that are top notch included in the base price. These would normally be options with other builders. Jason was on site with his guys every day and managed the project very well. He provided a project schedule that I thought would be impossible to meet however he ended up beating the schedule and had us swimming in our pool for a party we had planned before we ever signed the contract. Price of the pool was very competitive with other custom builders but he included all the extras at the base price. Looking forward to having Crystal Blue Aquatics service our pool going forward. read more

CBA is by far the best pool company with which I have worked in my 18 years as a pool owner; they are the fourth company. Their service technicians are experts and hard working. I use CBA for my openings/closings/weekly service and any repairs/renovations I might need. They are not the cheapest company, but I have always believed in the adage you get what you pay for, so I am glad to pay for the superior service I get. If there is one area in which they could improve, I would say it is communications. It sometimes takes prodding to get responses to voicemail or email. Still, they are great. read more

CBA did a really good job repairing weather-related damage to our pool equipment, they were extremely prompt, and left the job site in immaculate condition. While they were a little hard to get in touch with initially regarding follow-up questions, but overall I would have to recommend them to friends and family, read more

I've been working the residential pool industry for 25+ years now and can honestly say that Crystal Blue Aquatics is TOP NOTCH! I don't see a lot of new builds happening all at once and regularly witness the clients receiving hands on service and a prioritized project that is tightly scheduled. I've seen HIGH END projects built in half the time of some of the competition out there. It is a pleasure being part of a great team of professionals!! read more

Last year I hired CBA to change the sand in my filter. They charged a premium price. They put in one-half of the amount required, and the filter didn't work. When I called to have them take a look, I was ignored. I hired another pool company to examine the filter. The top had been put on so tight it couldn't be opened and had to be cut. That's when I was told that it had only one half of the required sand. Plus I had to buy a new filter. Very expensive debacle. read more