I have nothing but positive things to say about Countryside Pool Services. Our pool is officially…read morecomplete and the process was seamless. When we first met with Gina and Albert, I had an idea of what I wanted but Gina and Krystle really made our vision come to life. Gina has impecable taste in patio design, waterline tile, marker tile and plaster choices. Albert is quite possibly the hardest worker I've ever seen. He is always on the job site and is the first to correct any minor issues. His entire team busted their butts to start our pool in the dead of winter (even out here in snow) to get us swimming in April. When it comes to spending a large chuck of change, you really need to trust your pool builder. I can 100% say I trust Countryside Pool Services. Thank you, thank you, thank you!

This was my first season with Countryside after 30 years of pool services from various companies…read more I decided to try Countryside and wasn't disappointed. Their servicemen are knowledgeable, efficient and take their time servicing the pool each week. These are not college students, but men with years of experience. Nate and Jimmie could always handle anything that came up. The company's follow-up on any matter is excellent. The owner, Gina took care of two minor concerns I had and resolved them immediately. She also had a new pump installed on practically a moment's notice. She provides a nice touch of personal care for you. I recommend Countryside as a company who will provide you with a high level of service. I am happy I made the switch to their pool service! Jane T.

I live in Hamilton, the Purcellville office cleaned my pool while I traveled in the summer. The…read moreservice tech left a checklist after only 1 of 3 visits I was invoiced for, and it was not as complete/comprehensive as other pool companies so I'm not sure what was done. I had dropped off a water sample before I left but never got the results back. The storm on May 16 of this year caused 3 of my neighbors pine trees to fall on my pool causing considerable damage to the cover although we weren't sure if there was damage to the actual pool sides/bottom. When I called the office to come out, assess damage, and give me a price estimate to clean out the pool, I was told '"it's our busy season, but we can try to get out there next week." Today, Aug. 4, a young man from Total Pools came out to assess damage. (I had spoken to 6 pool companies, 2 came out to the site to assess, 1 performed the cleanout and measured/quoted a price for a new cover.)

Excellent customer service! Diesel and Brian were at my home opening the pool and went up and…read morebeyond the usual operations. They were both so professional, kind and more than willing to help me in any way needed. Then I went to the actual store and Yvonne(owner) is always willing to help and always has a smile. Makes you feel like family. I highly recommend this pool company for all your pool needs. Justin, Josh, Jeff and all their staff are superior for customer service. Please don't hesitate to use them. You won't be disappointed.

I don't know where to start. They were terrific up until we signed the contract with them…read more 1. The project manager didn't show up when subcontractors were around, resulting in so much dirt being removed that we had to pay ADDITIONAL money to get dirt delivered. There was no attempt to even do a rough grade, just left sand and rock exposed to the elements resulting in the pavers to shift. 2. The install of the electrical equipment was put in facing the fence. My husband had to ask if we were expected to cut a hole in the fence to access it before they comprehended why it was an issue. 3. The filter was installed too close to the house, and it is inaccessible for proper cleaning and maintenance, even by a professional pool service company. When I brought it up I was told to completely decouple it from the piping to access it. Yeah, that's not how it's supposed to work. They then said the professional pool service company "just wasn't a good one" without even knowing which company it was. 4. The electric heater and wiring installed keeps tripping. When I brought that up, they just didn't respond. This was after they installed a gas heater knowing we didn't have gas to the house and that it was in the install notes to put in an electric heater. Don't worry, we got an extra $4,000 bill for that. 5. Following the installation of the filter and booster pump, they left it turned on and left running without the filter being engaged. When I reached out, they talked to me like I was an idiot until I took a video and sent it to them of the extremely loud metal on metal grinding noise that was coming from the booster. Looks like we get to replace that now. We are now working with a lawyer as they refuse to respond to us.

Find someone else to build your pool if you want good communication and follow through. I've never…read moredealt with a company that simply ignores and doesn't reply to emails, phone calls, or text messages from a contracted customer for months at a time. I'm still waiting for the winter cover I purchased and was supposed to be put on in Oct 2023, it is now March of 2024. I have very little confidence we'll ever get it. I also have little confidence the drainage pipe from the auto cover channel will ever be fixed. Without a doubt, the worst experience I've ever had dealing with a contractor.

This is the first year I have used Summit Pools and they have been excellent. Their prices are…read morevery reasonable and my pool has never been cleaner and the water clearer. Today I thought the pump pressure was too high and they addressed it right away. No hassles and no additional charges. This is outstanding customer service. I am a very happy customer and highly recommend Summit Pools.

Excellent response time to "emergency" message !! Mac was able to talk and text me through a pump…read moreand filter problem w/o charging me !! HUGE help during prime opening season. Will not forget his calm efforts and expertise in help me fix the problem ! Cudos Summit Pools - especially Mac !! Thank you for being there !

Dima and his team are absolutely wonderful. They have opened and closed my pool for several years…read moreand they always do an incredible job. They do such a great job closing the pool that is it always ready to use within 24 hours of opening in the spring - clear water and perfectly balanced chemicals. This year, I unfortunately had mice eat through some of the elements for my pool heater and Dima came out to troubleshoot and fix quickly. He even cleaned out the mess the mice had made and took steps to deter them from coming back. Dima also spent a great deal of time completely rewiring my pool pump and equipment (it was wired wrong by the pool builder) so I could control everything via the app. If you're looking for a knowledgeable, reliable, and trustworthy residential pool service definitely use DMV Pools!

Been a pool owner for many years this was the first time the pool was swim ready upon opening, they…read moredid an amazing job closing it and opening it, sparkling clear water on day 1. They also replaced my filter and it was smooth and excellent communication the entire way.

Excellent communication and pool cleaning resulted in removal of stains and we now have a pristine…read morepool.

I have used Dolphin for 2 years for weekly pool service. They have been fantastic! On time,…read moreresponsive and did quality work.

We've used Millennium Pools to open, close and service our pool (as needed) for approximately the…read morelast five years. After having poor experiences with some of their competitors, I've been very pleased with their professionalism and attention to detail while still offering competitive prices. I appreciate their work order reports and the very detailed pictures that they include. I also wanted to call out two of their employees, specifically -- Nahum and Miguel. This year, due to all of the snow, our pool cover caved in and the pool cover pump accidentally pumped out most of the pool water before we discovered it. That, coupled with lots of leaves in the pool, made for a much more difficult opening this year. Nevertheless, Nahum and Miguel went the extra mile to get the pool to open very clean and clear. They spent extra time but did so with a very positive, helpful attitude that I appreciated. I would highly recommend them.

Update: After posting this review, Millennium Pools reached out to us and worked with us on an…read moreupgrade we were considering for our pool. We appreciate that gesture and their willingness to address some of our concerns. While our original experience and the delays remain unchanged, it is only fair to acknowledge their effort to make things better. After more than six weeks, our pool liner project is still not complete because Millennium Pools has measured the liner incorrectly multiple times. We are now waiting for a third liner and hoping it finally fits. To make matters worse, the company removed our old liner and left our pool empty and without a liner for two weeks while we wait for the replacement. What should have been a routine liner installation has turned into a lengthy and frustrating process. The company has offered no discount or compensation for the delays, inconvenience, or loss of use of our pool, despite the fact that the mistakes were entirely their own. We have spent tens of thousands of dollars with this company and expected better service, communication, and accountability. Based on our experience, we cannot recommend Millennium Pools.

We switch to Mimi's from another nation-wide service (as a VIP customer). We've considered it for…read moreyears but were concerned that the mediocre service we were receiving was better than nothing. We ended up switching to Mimi's because our favorite pool technician switch and personally invited us. It was the best decision we could have made. Mimi's is incredibly responsive and personal, answering calls on the weekend and getting someone out within 24-48 hrs even for large issues. I highly recommend you give them a try! -Kyle

From the owner: At Mimi's Pool Services, we are dedicated to providing our customers with the highest level of…read moreservice and satisfaction. Our goal is to exceed your expectations and ensure that your pool is always ready for you to enjoy. No matter the rhyme or reason, Mimi’s pool company is dedicated to providing quality care and services to you! Your cause becomes ours, as our team of experienced workers strive to fulfill your every need. From pool openings to water testing, we’ve got you covered. We are a new pool company ready to make a splash! Call today to schedule free on site estimate.