These guys are great. I'm no computer expert, so when I lost some information on an accounting file…read morein google drive I freaked out. They were able to recover the missing information quickly and didn't even want to charge me. They had previously repaired my iPad and that too was done quickly and fairly. I believe I only had to pay for the part that needed replacement,

Two yrs ago would have given them a 5+. Seems they are growing faster than they can service, and I…read morecan understand this. But not treating customers well when minor issues arise is the worst. let me tell my story. I brought my computer to them needed cleaned up and new malware software. When I picked it up they gave wrong cord, and searched and found my cord. When I started using the computer it was still flashing pop ups and was now timing out on searches. I called and left a message the first week, then again a week later, no return call. So I took it back to them, explained the above to the clerk, he said okay and tried to charge me for a new service. I stated that the first service was not done properly, and unreturned voicemails. He said his voicemail had been messing up and he would message the owner. we stood waiting for 15min, no one else in the store. Asked if he had heard, he said no, asked it he could take it in and charge me when i picked up he said no, asked how we could resolve this that we did not have the time to continue to wait, he said he would need to hear from the Elijah before he could take the computer. At that point I offered to pay and speak with owner when I picked up, he refused, stated I could not wait and he told me "that is a your problem". Called in later and got a voice message that they are not taking new clients. So thanks for being so wonderful to us 2 years ago. Sorry you are overwhelmed. I hope the people you choose to treat poorly during this season are not the ones you need to survive long term.

Awesome customer service... If I ever need my phone repaired again or need any phone wise I will be…read moreback

Went in with a damaged phone, broken screen, camera lens and crappy case. In less than 10 min. I…read morewalked out the door with a fixed brand new looking phone. Speedy and great customer service!

They were fast and polite but I now realize the screen which was extremely expensive is not an…read moreapple product. It has a blue tint while in use to make it obvious it is not original. If I want to trade the phone in it will cost me hundreds more dollars to replace this screen so it was an expensive fix. Should have just gone to apple yo begin with.

This place is outstanding. I walked in expecting to leave my phone for at least an hour and get…read morecharged $200 for a new screen. He had it fixed in 15 minutes for less than half the price. Absolutely great service, definitely visit them!

Although they had what I needed, the location is HARD to find. They moved locations and you…read morewouldn't know that unless you looked on their WEBSITE. The address on Yelp is not correct. We drove past the new location twice and finally caught a glimpse of the sign. Their sign has a different business on it so yeah very confusing. I'll make sure I have wha I need before venturing to a film store in an unfamiliar city.

Talk about knowledgeable. The friendly staff patiently spent over an hour talking to my father and…read moreme about a wide variety of options for digital cameras and lenses. Tons of pre-owned options and a million small pieces for older equipment to search through!

Simply the best. We go to them whenever we have computer problems. They are honest and, honestly,…read morefantastic.

I brought in a MacPro for a Track pad repair. After ordering the part they completed the job in 15…read moreminutes. But after opening the computer at home I discovered a small crack in the corner of the screen. The screen was fine before the track pad repair, and I didn't drop or mishandle the computer after I left the shop. It went right into my padded backpack. When I returned and showed them the problem. they showed me very fuzzy security camera footage to dispute my claim the crack happened at the shop. I came in with one problem, and I left with a bigger problem. The only plausible explanation is they cracked my screen during the repair to the trackpad. Never again would I trust them.

Wow. I was ripped off by Staples when I signed up for my protection plan, and I was suddenly out a…read more$500 laptop. I brought it to Tech House, hoping it wasn't dead--it was. I told them I'd be willing/eager to purchase a new one from them, as a small business. The tech messaged me an hour later that he'd found the same machine (which I loved) at another business, on sale, even. He saved me over a hundred dollars at his own loss, and I thought that was the mark of a businessman out to keep his customers long-term. We have since had two other machines repaired there, and the guys have been professional, quick and very affordable. I would ABSOLUTELY recommend them in a heartbeat.

I wish I could rate Tech House 100 stars! This place and these professionals are amazing. Fast…read moreturnaround, the BEST quote you will find, personal service, owned and operated by people of color, tech coexisting with plants in the beautiful interior. I can not say enough good things. I was visiting Asheville for my birthday and had to work remote. While at the hotel my computer totally died. My screen AND hard drive were done for. I was in complete distress. Tech House advised me how to get my computer through the weekend by using work-arounds so I could still get my work done. When I got back to Raleigh, the quotes I got from other tech companies were WAY higher than Tech House, so I ended up mailing them my computer to fix. They gave me the BEST price, BEST service, and fixed more than I even knew was wrong. They kept me informed every step of the way and made sure I agreed to every change that was made. The service was very personal. I was in a hard spot financially and they made it work. These guys are the best. Anuj is just awesome. Now my laptop works perfectly.

Very prompt and fair repair of broken glass on iPhone16. Price was also quite reasonable.read more

I have used this store several times without an issue. However this last time I did have an issue…read more I had a screen replaced on my iPhone 6, before leaving the store I put my case back on the phone. A couple weeks later I took my case off while at my desk at work. I realized that the screen was loose (not screwed down) and there was a tiny tiny small hole in the screen. I was unable to see it before as there was a case on it. I tried to push the loose screen back into place, only to realize that there was something preventing it... I shook the phone and two screws fell out. I was dumbfounded that they forgot to correctly assembly the phone and that it ended up causing it to break my screen from inside (again a weird small hole the size of a tiny screw that assemblies the phone). I brought it back to the store because they say "we warranty the screen for so many days" .. JOKE!!! The guy at the store, when I returned to show him the issues, told me it doesn't matter when it happened because they don't know if the fault was theres or mine. I assured them that if they look at my phone they can see 1. there are no scratches where I dropped it and 2. what else would make a tiny hole in the screen the size of the screw 3. the screws inside are missing. Why would I take apart my newly replaced screen to do this? The guy looked at the phone and agreed it was assembled correctly but said I should not have pushed on the screen. I stated I did not know that there were screws that were unassembled in my phone because of their neglect . He said he was sorry but his manager wouldn't replace it. I decided to not hassle them over this but would Share the knowledge that this store is not competent 100% of time and that they will not honor their said screen replacement deal!!! I stated I was a customer for couple years and used there service several times and wish they would show customer service this time as it was something that was NOT my FAULT.... but they did not care. Again, I've used this store before for convenience, but will NOT use them AGAIN. I'm not sure if they've changed ownership.... I just do know they have POOR, POOR, CUSTOMER SERVICE!!! Learn from me.... STAY AWAY FROM THIS STORE IN ASHEVILLE MALL!!!! Very disappointed Former Customer

This jeweler, no doubt one of the oldest in Asheville, is fantastic! I wish the watch selection was…read morelarger and more diverse, but otherwise this shop is 5-Star all day long. And importantly, they're an official dealer for Shinola, a high quality American brand with a great story we can all be proud of. Their display of gemstones alone is worth stopping by to behold - it's still under construction, but already offers an impressive, educational and beautiful experience. Probably the best thing about this jeweler is the extremely high level of service provided. These folks are genuinely attentive to your needs, couldn't be any friendlier, and are highly knowledgeable as well.

I think Spicer Green should stick to selling beautiful jewelry rather than dabbling in the Watch…read morebusiness. It's been a while since I've needed a watch battery. My last experience was walking into a store, having the Clerk install my battery and walking out. That was certainly not the case here. To the almost 30 minutes, it took to get my information when I dropped the watches off; to being told my watches would be done on Wednesday, only to call on Thursday, to be told that they were done, but someone needed to call me before I could pick them up!That call finally came in on Friday. And when I have needed batteries for these particular watches before , every time the jeweler has always set the time. The time was not set on either of these watches and I spent the morning googling how to do it. (Complex vintage sport watches)I briefly mentioned how dreadful my experience was to the Nice lady that checked me out. And she was very nice to not charge me. Which I appreciated. Go there for Beautiful jewelry which they have. Not to get your watch worked on.