They did not show up and claimed that they called, texted and sent confirmation email, which is not true. One person texted me to discuss and I responded, but I never got a text back. I have screen shots of that text. I texted again and never got a response, so I assumed someone was coming to clean. When no one showed up and no one answered the number I had, I called dispatch, who told me that I never confirmed, and the tech picked up another booking, but I could reschedule. Why would I take that chance? Terrible communication, and the person argued with me and disconnected. read more

UPDATE: I feel compelled to explain that while Crystal seems apologetic in her Yelp reply, she wrote me privately to accuse me of throwing a tantrum. She also questioned my character saying she would never write such a rude review. Oh well, I would never behave as unprofessionally and unethically as she did. She cheated me out of $375. I hired her to provide a service & she didn't deliver. It's not that the work wasn't done to my satisfaction... Large areas of my house (including the whole kitchen, downstairs' closets and window frames) weren't cleaned at all! Plus, I gave her the chance to own up to it and she didn't. I've added a couple of photos that so you can see the state of the house before the cleaning. It wasn't a pigsty, I just needed someone to take care of the details and hidden areas. (Please see my last review for the "after" pictures) I am entitled to throw a tantrum while I clean a kitchen that I paid hundreds of dollars to have cleaned. Shame on you, Crystal. ------- I hired Crystal for a move-in clean. Before she came out we talked (she was lovely) and I was very clear about what I wanted. I told her about the grimy kitchen cabinets, the dusty closets and the dirt and gunk accumulated on all the handles, pulls and knobs around the house. When she came over I repeated what I wanted clean, she agreed and even said she'd use cotton swabs to clean all the window handles when I pointed them out to her. Awesome! Well, you can see the results of her cleaning in the photos. After her crew left I found that the closets hadn't been vacuumed or dusted, the kitchen cabinets were untouched (still grimy and with crumbs), there were glass pieces in a drawer in the bathroom, most of the window handles were as dirty as they were before, etc. There was dust in most areas I checked... there was even dust in the bathroom sink! They did a good job moping the hardwood floors, dusting the built-ins in my living room, and spot cleaning the walls upstairs (in general the top floor was in better shape than the bottom one). That's about it. They did the easy stuff. And for that I paid almost $400 (she gave me a $35 discount to make up for the "crumbs"). The worst part was the frustrating experience of telling Crystal how disappointed I was. She denied everything even after seeing photos, gave a thousand different excuses ("that isn't dust, is paint") and laid the blame on everyone but herself. I had plumbers doing some work outside the house, so Crystal blamed them. She said they must have rinsed things in the bathroom (untrue, they had their own bathroom), and that they dirtied all the handles (untrue, I showed her the grime on the handles when she arrived and it was still there when she left). Also, the plumbers only entered the house to check if the water was working, they did not do work inside. She also blamed her new hire. But as her employer, Crystal should take responsibility for him. (And why did she send someone new to do the kitchen when I told her that was the dirtiest part of the house??) Crystal did offer to come again to "cover the areas she pointed out" and "show me what she wiped and used a damp cloth" (taken literally from our text exchange). So she wanted to come show me how wrong I was and what a good job she had done. Honestly, I didn't have it in me to parade her around the house pointing everywhere and having her argue with me all over again. I couldn't handle it. I'm super pregnant (expecting a baby in less than 2 months), and now I have to spend my days climbing up ladders and cleaning, instead of unpacking and preparing a nursery... I'm so mad. I feel so cheated. (Disclaimer: for part of the morning the cleaners didn't have water in the house, which I know was super inconvenient for them. But you can do a ton of cleaning with a damp cloth and a bottle of cleaning product... The proof is in the photos.) read more

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Do not book with them- Unreliable. Crystal Clean House Cleaning is the most unprofessional Service I have ever dealt with. They were to come on a Thursday morning at 9:00 and I received a text at 8:45 that they couldn't get anyone out to the home and this was after they sent an invoice which I paid in full. They weren't available on Friday either, but promised that someone would be out on Monday morning. Then on Monday morning at 8:46 they said that they couldn't find cleaners to come out again and that they would not be servicing our area. They are truly unreliable and unprofessional. read more

we had a move in cleaning and it was horrible. It felt like the person cleaned bare minimum. She came back again (after we complained) and we had to tell her what needs to be done and even then she would clean half of it, like the inside windows, you need to slide the door to clean the other side too and she left half of it dirty. She also used so much water that it overflowed and left dirt streaks on the walls. Honestly five hundred dollars for that? It's a ripoff. She kept cleaning the dirty rag in the kitchen sink (where we wash our dishes) and now it's clogged. Like there was a lack of common sense during the whole process. read more

Crystal cleaning did a comprehensive move-out clean on our house. I wouldn't have known it was the same house! They did a thorough job, offered competitive pricing, and were reliable. Would highly recommend. read more

It is really hard to find a good house cleaning service that just works out perfectly. Crystal is "the one" for me! Reasonable pricing, attention to detail is wonderful, reliable/on time every time, and just super nice on top of it. She and Cassie tag team my house, and they are awesome. I am particular because I have an elderly kitty who hasn't been well, and they have been amazing (and patient) about working with me to find a natural cleaner for my floors that he doesn't react negatively to. They come every other week and their service makes a difference in our lives! Both my husband and I have been dealing with medical issues and had medical equipment throughout the house which they worked around and also cleaned for us. They even cheered us on when we didn't need the equipment anymore. Fantastic service. I highly recommend! read more

Outstanding! Her and her team came to clean my place and the attention to detail was absolutely outstanding. They noticed places to clean (such as dusty window sills and vents) that I never think about. I could tell they take pride in their work. I manage a rental property, so, I have experienced a variety of cleaning services. This one is now my top, go to service. read more

This is long overview: excellent! I've used her for a few months now and she works with you and your needs and is a pleasure to have around! Great energy! Not to mention, she always leaves my place clean and smelling good (not that industrial kind of smell). I highly recommend her services and will continue to use her. read more

After interviewing several services, I decided to give Crystal a try. I made the right choice! She and Cathy showed up on our appointed day with a smile, cleaning supplies and sleeves rolled up. They did a great deep cleaning job. I think the thing that impressed me the most was the vigor they put into their efforts. One can see that they really enjoyed what they were doing and took pride in a job well done. Crystal is so easy to work with and we have worked on a schedule for regular cleaning. I highly recommend her. Give her a try , you'll be glad you did. read more

I'm really happy with Crystal and her assistant(s). I had really dirty tile countertops and dirty windows and shutters and they spent a lot of their time on my first deep clean and made the tile and windows look better than ever! Now I have my house cleaned once a month and am very happy with the service. I highly recommend Crystal! read more

I am so happy with her service. I love the way my house looks when I come home! Clean, shiny, and better than I've had from other services. She takes notes on what matters to you most, responds quickly, shows up on time, and cleans things I hadn't thought of, which I really appreciate. I highly recommend Crystal. Her attention to detail is great. She's hard working and takes pride in her work. So happy I found her, she's a keeper. read more

Crystal is great! Affordable, thorough, and professional. Highly recommend.

Crystal is great! She was on time and was wearing a mask. The team cleaned top to bottom and did an amazing job on the windows. I have a pool so there are always tons of fingerprints on the glass. Crystal was able to also work around my zoom meeting schedule as to not interrupt my day. Great rate, great service . . . I've been looking for the right cleaning service and I've found it! 5 Stars :) read more